69

Customer Care Fresher Jobs in Kanpur

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  • 0 - 2 yrs
  • 4.5 Lac/Yr
  • Kanpur
Customer Relationship Outbound Calling Customer Care Customer Service Customer Support Customer Handling Customer Management International BPO Customer Communication Cold Calling Call Center
We are seeking a Customer Care Executive to join our team in Kanpur. This is an excellent opportunity for individuals with 0 to 2 years of experience, preferably those who have completed their 12th grade. The role is full-time and allows you to work from home.As a Customer Care Executive, you will be the first point of contact for our customers, helping them with their inquiries and providing solutions efficiently. Key Responsibilities:1. **Responding to Customer Inquiries**: You will handle customer queries through various channels, including phone calls, emails, and chat, ensuring that all interactions are positive and helpful.2. **Problem Solving**: Address and resolve customer issues and complaints effectively, demonstrating patience and understanding to ensure customer satisfaction.3. **Order Management**: Assist customers with order placement, tracking, and resolution of order-related issues, ensuring a smooth purchasing experience.4. **Feedback Collection**: Gather customer feedback and report insights to the management team to help improve our services and products.Required Skills and Expectations:Candidates should have excellent communication skills in both spoken and written English and Hindi. Being empathetic and customer-oriented is a must. You should be comfortable using computers and familiar with basic software applications. Punctuality and a commitment to delivering quality service are important, as you will be working from home and must manage your time effectively.
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Hiring Fresher - Courier Boy - Kanpur

Zenx Logistics Private Limited

  • 0 - 1 yrs
  • 2.5 Lac/Yr
  • Kanpur Dehat
Customer Service Delivery
As a Courier Delivery Boy, you will play a crucial role in ensuring that packages are delivered to customers efficiently and on time. Your main responsibilities will include:- **Package Delivery**: Safely transport packages from the office to customers' doorsteps, ensuring that items are handled with care.- **Route Planning**: Plan and follow the most efficient routes for deliveries to minimize travel time and maximize productivity.- **Customer Service**: Interact with customers in a polite and professional manner, answering any queries they may have and ensuring a positive delivery experience.- **Handling Payments**: Collect cash or payment receipts from customers when required, ensuring transactions are recorded accurately.- **Report Issues**: Communicate any delivery issues or delays to the management promptly, helping to maintain service quality.To succeed in this role, the following skills and expectations are essential:- **Basic Literacy and Numeracy**: Since you will need to read addresses and handle payments, a basic understanding of reading, writing, and simple math is required.- **Good Communication Skills**: You should be able to speak clearly and effectively with customers and coworkers to ensure smooth operations.- **Time Management**: Efficiently manage your time to complete all deliveries within the expected timeframe.- **Team Player**: Work collaboratively with team members to support the overall delivery service goals.- **Responsible Attitude**: Demonstrate a strong sense of responsibility while handling packages and interacting with customers.
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  • 0 - 2 yrs
  • 4.0 Lac/Yr
  • Kanpur
Customer Relationship Customer Guidance
We are seeking a dedicated Customer Service Associate to join our team in Kanpur, India. This full-time position is ideal for individuals with 0 to 2 years of experience looking to start a career in customer service.As a Customer Service Associate, your primary role is to assist customers with inquiries and provide exceptional service. You will build positive relationships with customers, ensuring their needs are met and issues are resolved.Key Responsibilities:1. **Respond to Customer Inquiries:** Engage with customers through phone, email, or chat to answer questions and provide information about products and services.2. **Resolve Issues:** Listen carefully to customer concerns, troubleshoot problems, and offer effective solutions to ensure customer satisfaction.3. **Maintain Records:** Accurately document customer interactions, feedback, and transactions in our system to help improve services.4. **Follow Up:** Proactively follow up with customers to ensure their issues have been resolved and they are satisfied with the service provided.5. **Collaborate with Team:** Work closely with other team members to share knowledge and improve overall customer service processes.Required Skills and Expectations:Candidates should possess strong communication skills, both verbal and written, and must be friendly and professional when interacting with customers. A proactive attitude and problem-solving abilities are essential for this role. Basic computer skills and familiarity with customer service software are advantageous. You should have at least completed 12th grade to qualify for this position.
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  • Fresher
  • 1.5 Lac/Yr
  • Female
  • Lucknow Road Kanpur
Customer Service Retail Operations Cash Handling Communication Attention to Detail
We are looking for a dedicated and friendly Shop Keeper to join our team. As a Shop Keeper, you will play a key role in providing excellent customer service and managing daily shop operations. This position is located on Lucknow Road and is ideal for freshers. **Key Responsibilities:** - **Customer Service:** Greet and assist customers, helping them find products while ensuring a pleasant shopping experience. - **Inventory Management:** Keep track of stock levels, monitor inventory, and assist in restocking shelves as needed. - **Sales Transactions:** Handle cash and card transactions accurately, ensuring that the cash register is balanced at the end of each shift. - **Store Cleaning:** Maintain a clean and organized shop environment, ensuring that aisles and displays are tidy and appealing. - **Product Display:** Arrange and showcase products effectively to attract customers and promote sales.**Required Skills and Expectations:** The ideal candidate should have a basic education of at least a 10th pass. You should possess strong communication skills to interact with customers positively. A good understanding of basic mathematics is essential for handling transactions accurately. We expect a friendly attitude, a willingness to learn, and the ability to work in a team. This is a full-time position, and applicants must be female, prepared to work from our office location. Freshers are welcome, and enthusiasm for customer service is highly valued.
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BPO Telecaller Jobs For Freshers - Kanpur

Tomar Fabricator Durgesh and Eng Works

  • 0 - 1 yrs
  • 1.3 Lac/Yr
  • Kanpur
Marketing Outbound Calling Sales Process Domestic BPO b2b Marketing Voice Process Cross Selling Call Center BPO Sales BPO Non Voice Inbound Calling Customer Support Telesales Customer Care
Need for freshers boys and girls . communication skills are better High school inter passed students and house wife freshers and experienced candidates are kanpur local vacancy Adress kanpr sen pachim para
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  • 0 - 5 yrs
  • Kanpur
Customer Relationship Outbound Calling Customer Service Customer Care Customer Support Customer Handling Customer Management International BPO Customer Communication Call Center
As a Customer Care Executive, you will be responsible for managing customer relationships through outbound calling and providing excellent customer service and support. You will handle customer inquiries, resolve issues, and communicate effectively with customers. Your role will involve working in an international BPO setting in Kanpur. The ideal candidate should have strong customer communication skills, the ability to handle customer complaints and manage customer interactions effectively. Prior experience in a call center or customer care role is preferred, but freshers with excellent communication skills are also encouraged to apply. A minimum educational qualification of 12th pass is required for this full-time position.
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  • 0 - 6 yrs
  • 2.5 Lac/Yr
  • Kanpur
Customer Relationship Outbound Calling Customer Care Customer Service Customer Support Customer Handling Customer Management International BPO Customer Communication Call Center
Success as a BPO Voice Process Executive requires strong communication skills, the ability to remain calm under pressure, and problem-solving abilities. Responsibilities include managing incoming calls, addressing customer inquiries, handling complaints, and maintaining accurate records
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12th Pass Freshers For Airport Customer Service Associate

Namo Airways Services India Private Limited

  • 0 - 2 yrs
  • 4.3 Lac/Yr
  • Kanpur
Aviation Aviation Security Airline Operations Airlines Executive Airline Ground Staff Airline Customer Service Airlines Transition Captain Airlines Cabin Crew Airport Representative Airport Ticketing Airport Operation Ticket Booking Air Ticketing Customer Relationship
- Greet and assist passengers: Welcome passengers as they enter the airport, provide information on check-in procedures, boarding, and assist with any queries or needs they may have.- Handle check-in procedures: Ensure passengers' travel documents are in order, issue boarding passes, and check in luggage following airline guidelines.- Assist with security checks: Guide passengers through security screening processes, answer questions, and ensure compliance with airport security regulations.- Provide assistance to passengers with special needs: Offer support to passengers with disabilities, elderly travelers, or unaccompanied minors during check-in, boarding, and throughout their journey.- Resolve passenger issues: Address complaints, issues, or conflicts that may arise during travel, provide solutions promptly, and ensure a positive experience for passengers.- Coordinate with airline staff: Collaborate with airline representatives, ground staff, security personnel, and other airport personnel to ensure smooth operations and passenger satisfaction.- Maintain a clean and organized work area: Keep the check-in counters, waiting areas, and information desks neat and tidy to create a pleasant environment for passengers.- Excellent communication skills: Ability to effectively communicate with passengers, colleagues, and superiors in a clear and professional manner.- Customer service mindset: Possess a strong focus on customer satisfaction, patience, and the ability to handle challenging situations with empathy and professionalism.- Knowledge of airline operations: Understanding of airport and airline procedures, safety regulations, and customer service standards to provide efficient and reliable assistance to passengers.
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  • 0 - 1 yrs
  • Female
  • Kalyanpur Kanpur
Communication
We have vacant of 5 Customer Care Executive Jobs in Kalyanpur, Kanpur for Freshers Educational Qualification : 12th Pass Skill Communication etc.
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Customer Relationship Customer Service Customer Handling Customer Communication
- **Customer Relationship:**Creating and maintaining positive relationships with customers to ensure their satisfaction and loyalty.- **Customer Service:**Providing excellent service to customers, addressing their queries, resolving complaints, and catering to their needs effectively.- **Customer Handling:**Interacting with customers in a professional and courteous manner, understanding their requirements, and providing prompt solutions.- **Customer Communication:**Effectively communicating with customers through phone calls, emails, and other channels to address their concerns, provide information, and build rapport.- **Required Skills and Expectations:**1. Excellent communication skills to interact with customers effectively and convey information clearly.2. Strong interpersonal skills to build and maintain positive relationships with customers.3. Problem-solving abilities to address customer queries and resolve issues promptly.4. Patience and empathy to deal with customers in a courteous and understanding manner.5. Ability to work in a fast-paced environment and handle multiple customer inquiries simultaneously.6. Basic computer skills to input customer information, access relevant data, and respond to queries efficiently.
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Customer Service Associate
Cinema hall Work - Salary 14,476 and 25,500
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Travel Requirement Negotiation Skills Customer Relationship English Speaking Air Ticketing Holiday Packages Hotel Booking Escort Activities Travel Sales Tours Travel Outbound Calling Desktop Support Internal Communication
We are looking for a Customer Care Representative to join our team and provide excellent service to our clients. The ideal candidate will have a passion for travel and experience in the hospitality industry. Responsibilities:- Assist customers with booking air tickets, holiday packages, and hotel accommodations- Provide information about travel destinations, activities, and tours- Handle outbound calling to promote our services and specials- Assist with desktop support and internal communication within the company- Build and maintain strong customer relationships
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Outbound Calling Customer Care Telecaller
We are looking for a Telecalling Team Leader to join our team at This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to B2B SalesExperience in sales is a plus point.. Ready to work in target oriented environment with fixed salary and incentive.Required female telycallerWork from home jobExperience - minimum 6 month Only serious candidate requiredLanguage - English HindiThank you
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Insurance Marketing Financial Planning Skills Customer Service Life Insurance Insurance Sales
An Insurance Agent Sells and Manages Insurance Policies, Assessing Clients' Needs and Finding the Best Coverage for Them. Their Work Includes Identifying Potential Clients, Explaining Different Policy Options, Preparing Proposals, Submitting Applications to Underwriters, and Providing Ongoing Support for Policy Management and Claims.
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  • 0 - 2 yrs
  • 1.3 Lac/Yr
  • Kanpur
Retail Sales Customer Support Customer Handling Communication Skills Sales Counter Sales
Hiring for 2 Retail Sales Executive Jobs in Kanpur, for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School, B.A, B.B.A, B.Com, B.Sc, B.E, B.Tech, Other Bachelor Degree, M.A, M.B.A/PGDM, M.Com, M.Sc, Any Master Degree with Good knowledge in Retail Sales, Customer Support, Customer Handling, Communication Skills, Counter Sales, Sales etc.
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Delivery Boy Jobs For Higher Secondary Freshers

Creative Consultant & Contractor

Packaging Community Relation Strategic Communication Customer Handling Route Planning Customer Service Delivery Delivery Excellence Shipment Packing Material Coordination Skills Customer Communication Hard Working
We are looking for 5 Delivery Boy Posts in Lucknow, Kanpur, Agra, with deep knowledge in Packaging, Community Relation, Strategic Communication, Customer Handling, Route Planning, Customer Service Delivery, Delivery Excellence, Shipment, Packing Material, Coordination Skills, Customer Communication, Hard Working and Required Educational Qualification is : Higher Secondary, Secondary School
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  • 0 - 2 yrs
  • 3.0 Lac/Yr
  • Kanpur
Outbound Calling International BPO International Voice Voice Process International Voice Process Good Communication Skills Call Center BPO Call Center Customer Care
Job Openings for 10 International Voice Process Executive Jobs for Freshers in Kanpur, having Educational qualification of : Secondary School, Other Bachelor Degree with Good knowledge in Outbound Calling, International BPO, International Voice, Voice Process, International Voice Process, Good Communication Skills, Call Center, BPO Call Center etc.Roles and Responsibilities:Job Profile : International Outbound Calling (US Shift)Candidate needs to make outbound calls.Shift Timings : 8:00 PM to 5:00 AM (IST)Desired Candidate Profile:* Minimum 1 year of experience in a U.S. Diabetic campaign is mandatory.* Excellent verbal communication and fluent spoken English are essential.* Target-driven individuals with a professional and customer-oriented approach.Perks and Benefits:* Competitive fixed salary aligned with industry standards* Attractive performance-based incentives* Cab facility available on selected routes* Complimentary meals and refreshments during the shiftCompensation: 12,000 to 25,000 per monthSchedule:Night shiftJob Types: Full-time, Permanent*Speak with the HR* +91 8576965827
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Ground Hostess - Full Time - Freshers

Skyview India Academy Private Limited

Multitasking Ability Safety Awareness Customer Service Problem Solving Team Coordination Communication Skills
Ground Staff Lucknow AirportLocation: LucknowAge Limit: 18 to 30 YearsRole Overview:We are seeking dynamic and customer-focused individuals to join our Ground Staff team at Lucknow Airport. You will be responsible for ensuring smooth passenger handling, operational support, and maintaining high service standards.Key Responsibilities:Passenger check-in, ticketing, and baggage handling.Providing flight and boarding information.Assisting passengers with special needs.Coordinating with internal airport teams for timely departures.Managing on-ground service-related issues effectively.Candidate Requirements:Minimum Qualification: 12th pass or above.Age: 18 to 30 years.Strong communication and problem-solving skills.Presentable, energetic, and willing to work in shifts.What We Offer:Attractive salary package.Travel benefits and airport duty pass.Incentive-based growth structure.Paid training and career advancement.Medical and accidental insurance coverage.
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Inside Sales Customer Care B2B Sales Convincing Power Sales Business Development English
About K2 Technologies:K2 Technologies is an IT company offering different technical and digital solutions to shape small, medium, and large-scale businesses to grow by using our services.Job DescriptionDesignation- Business Development Associate (BDA)Working Days- Monday to Friday (Work from Office)Shift Timing- 7:00 P.M to 4:00 A.M (Nightshift)Roles & ResponsibilitiesWe are looking for sales professionals open to working for the US market (No Field Visit).Responsible for sales and marketing activities for the company.Reaching out, prospecting, presenting, negotiation & closing, C- Level executive and business owners.Should be good in handling objections & strong call and email follow-ups.Researching and Analysing client's organizations and their online business to identify opportunities.Creating digital marketing plans and suggesting them to clients.Creating sales strategy, pipeline, forecasting monthly sales and achieving the same.Required Candidate ProfilePersuasive and Goal-Oriented.Experienced in digital marketing sales in the US Market.Comfortable making calls and talking to the US.Possesses an energetic, outgoing, and friendly demeanour.Eager to expand the company with new sales, clients, and territories.Self-motivated and Self-Directed.Able to multitask, prioritize, and manage time efficiently.Tenacity to handle rejection and continue with a positive attitude when reaching the next potential client.Knowledge of sales process from initiation to close.Previous experience in the outbound call centre, inside sales experience, or related sales experience preferred.
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  • 0 - 6 yrs
  • 3.0 Lac/Yr
  • Krishna Nagar Kanpur
Good Communication Skills International Customer Care Executive
Job Title: Customer Support Executive (CSE) International BPO (Night Shift)Location: [Krishna Nagar Kanpur]Job Type: Full-Time (Night Shift)Working Days: 5 Days a Week (Fixed Weekends Off )Interview Mode-: walk in InterviewJob Description:We are hiring enthusiastic and dedicated individuals for an International BPO process. If you have good communication skills and are comfortable working night shifts, this is a great opportunity to grow your career with a dynamic and supportive team.Key Responsibilities:Maintain professionalism and quality in every interaction.OPENINGS - 100 Requirements:Good communication skills in English.Willingness to work night shifts only.Freshers and experienced candidates are welcome.Male and Female candidates can apply.Salary & Benefits:Salary Range: 10,000 25,000 (based on experience and performance).Attractive weekly and monthly incentives.One side cab provided for female employees.5 working days per week.Please get in touch if we can do longer hiring partnership.Thanks & RegardsShiv Solution BPO Krishna Nagar, KANPUR Contact-8960522273
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Ground Staff Activities Ground Handling Cargo Handling Ground Management Ground Manager Ground Operation Airport Ramp Air Cargo Airport Cargo Airport Ground Handling Customer Service Airport Operation
### **Position Overview:**We are seeking energetic, responsible, and customer-oriented **ground staff** to manage a variety of tasks at the airport, including assisting passengers, handling baggage, and ensuring smooth ground operations. Ground staff play a crucial role in maintaining excellent service standards and efficient flight operations.* Greet and assist passengers at check-in counters, boarding gates, and arrival areas.* Issue boarding passes, check luggage, and manage ticketing processes.* Assist special passengers such as elderly travelers, unaccompanied minors, and people with disabilities.* Handle passenger inquiries and flight-related information and resolve complaints professionally.* Coordinate with other airport departments to ensure on-time departures and arrivals.* Ensure compliance with airline and airport safety protocols and security regulations.### **Eligibility Criteria:*** **Educational Qualification:**Minimum 10+2 (higher secondary) from a recognized board. Graduation is preferred.* **Age Limit:**Typically between **18 and 27 years** (may vary slightly depending on the airline).* **Height & Physical Standards:**Some airlines may have minimum height requirements (generally around 155 cm for females and 165 cm for males).Should be physically fit with good eyesight and hearing.* **Language Skills:**Proficiency in English and local language(s). Additional languages are an advantage.* **Other Requirements:*** Good communication and interpersonal skills* Customer-friendly attitude* Ability to work in shifts, including weekends and holidays* Well-groomed appearance
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Ground Staff

Skyview India Academy Private Limited

Aviation Customer Service Ground Staff Activities Ground Handling Airport Ground Handling Hard Working Airport Cargo Ground Operation Basic Computer Skills
Job Title: Ground Staff - AviationJob Overview:Ground Staff in aviation play a crucial role in ensuring smooth airport operations by assisting passengers, maintaining safety, and supporting aircraft ground handling. They work in various roles such as customer service, baggage handling, aircraft servicing, and security checks.Age between 18 to 27 years.Working Conditions:Airport environment, with exposure to varying weather conditions.Shift-based schedules.
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Urgent Requirement For Ground Hostess

Skyview India Academy Private Limited

Air Charter Operation Air Ticketing Aviation Customer Service Ground Staff Activities Ground Handling Airport Ground Handling Hard Working Airport Cargo Ground Operation Basic Computer Skills
Job Title: Ground Staff - AviationJob Overview:As a Ground Staff member in aviation, you will be at the heart of airport operations, ensuring seamless travel experiences for passengers and safe, efficient aircraft handling. Your role will involve customer service, baggage management, aircraft servicing, and supporting safety protocols. If you are a proactive, energetic individual with a passion for aviation, this role offers exciting opportunities to be part of a dynamic team.Key Responsibilities:Provide excellent customer service by assisting passengers with check-in, boarding, and any inquiries.Oversee the smooth handling of luggage, including sorting, loading, and unloading baggage.Assist in the preparation of aircraft by ensuring cleanliness, refueling, and safety checks.Ensure that all ground safety regulations are strictly followed during operations.Offer assistance with passenger boarding, disembarkation, and handling of special requests.Coordinate with airline personnel, ground operations, and security staff to ensure seamless operations.Manage passenger queries, complaints, and ensure a positive airport experience.Qualifications:Age between 18 and 27 years.Working Conditions:Dynamic, airport-based environment with varying weather conditions.Rotating shifts, including early mornings, evenings, weekends, and public holidays.
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Freshers & Experience || Full Time || Air Ticketing Executive

Namo Airways Services India Private Limited

Aviation Aviation Security Airline Operations Airlines Executive Airline Ground Staff Airline Customer Service Airlines Transition Captain Airlines Cabin Crew Airport Representative Airport Ticketing Airport Operation Ticket Booking Air Ticketing Customer Relationship
We are looking for 179 Airport Ticketing Staff Posts in Gaya, Darbhanga, Kanpur, Lucknow, Gorakhpur, Ranchi, Patna, Delhi, Noida, Surat, with deep knowledge in Aviation, Aviation Security, Airline Operations, Airlines Executive, Airline Ground Staff, Airline Customer Service, Airlines Transition Captain, Airlines Cabin Crew, Airport Representative, Airport Ticketing, Airport Operation, Ticket Booking, Air Ticketing, Customer Relationship and Required Educational Qualification is : Higher Secondary, Secondary School, B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, B.Pharma
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  • 0 - 5 yrs
  • 2.0 Lac/Yr
  • Kanpur
Good Communication Skills Outbound Calling Customer Support Inbound Outbound Sales English Language Inbound Process Good Communication Inbound Voice Process Customer Calling Voice Process Customer Service
its a BPO based job i need a candidate who can communicate good in English language
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  • 0 - 2 yrs
  • 3.0 Lac/Yr
  • Kanpur
Good Knowledge in Outbound Calling International BPO International Voice Process Good Communication Skills Call Center BPO Call Center Online Sales Customer Care Executive
We are looking for 20 International Sales Executive Posts in Kanpur, with deep knowledge in Good knowledge in Outbound Calling, International BPO, International Voice Process, Good Communication Skills, Call Center, BPO Call Center, Online Sales, Customer Care Executive and Required Educational Qualification is : Secondary School, Other Bachelor Degree Roles and Responsibilities:Job Profile: International Telecalling Executive (US Shift)Candidate needs to make outbound calls.Shift Timings: 8:00 PM to 5:00 AM (IST)Desired Candidate Profile:* Minimum 1 year of experience in an Outbound Sales U.S. campaign is mandatory.* Excellent verbal communication and fluent spoken English are essential.* Target-driven individuals with a professional and customer-oriented approach.Perks and Benefits:* Competitive fixed salary aligned with industry standards* Attractive performance-based incentives* Cab facility available on selected routes* Complimentary meals and refreshments during the shiftCompensation: 12,000 to 25,000 per monthSchedule:Night shiftJob Types: Full-time, Permanent*Speak with the HR* +91 8576965827
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  • 0 - 2 yrs
  • 4.3 Lac/Yr
  • Kanpur
Marketing Outbound Calling Corporate Marketing b2b Marketing Customer Care Customer Support Domestic BPO Voice Process Sales Process Cold Calling Cross Selling BPO Non Voice BPO Sales Call Center Inbound Calling Telesales
We are seeking a dedicated BPO Telecaller to join our team in Kanpur, India. This full-time position is suitable for candidates with 0 to 2 years of experience. A minimum education requirement is passing the 12th grade. The position allows you to work from home while making valuable contributions to our client services.As a BPO Telecaller, your key responsibilities will include:- **Customer Outreach:** Contacting potential and existing customers through phone calls to discuss products or services, ensuring a welcoming and professional interaction.- **Information Collection:** Gathering and recording valuable information from calls to update customer databases and improve service delivery.- **Issue Resolution:** Addressing customer inquiries and concerns effectively, providing accurate information or solutions to enhance customer satisfaction.- **Sales Support:** Promoting and selling products or services over the phone, following up on leads and encouraging clients to make purchases.To succeed in this role, you need strong communication skills in English and Hindi, the ability to listen attentively and respond appropriately, and a positive attitude. Familiarity with basic computer applications and a stable internet connection are essential to manage calls efficiently. A self-motivated and disciplined approach will help you thrive in a work-from-home environment, ensuring productivity and meeting performance targets.
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  • 0 - 2 yrs
  • 4.5 Lac/Yr
  • Kanpur
Customer Care Back Office Processing Coordination Skills Back End Processing MS Office Word Basic Computers Computer Operations Backend Process Backend Typing Skills Basic Computer Skills Data Entry
We are looking for a Back Office Executive to support our daily operations in a remote work setting. This entry-level position is ideal for recent graduates or those with up to two years of experience looking to start their careers.Key Responsibilities:1. **Data Entry**: Accurately input and update information in our systems, ensuring all records are maintained without errors.2. **Documentation**: Organize and manage files and documents, both physical and electronic, to ensure easy access and retrieval.3. **Customer Support**: Respond to client inquiries via email or chat, providing timely and accurate information to enhance customer satisfaction.4. **Report Generation**: Prepare regular reports on operational performance, compiling data and highlighting key insights for the team.5. **Collaboration**: Work closely with other departments to ensure smooth communication and workflow, assisting in various tasks as needed.Required Skills and Expectations:Candidates should have strong organizational and time management skills, with the ability to multitask effectively. Proficiency in basic computer applications, such as MS Office, is essential. Good written and verbal communication skills are important for interacting with clients and team members. A proactive attitude and willingness to learn are highly valued, as is the ability to work independently. Attention to detail and a commitment to maintaining confidentiality are also crucial for success in this role.
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  • 0 - 2 yrs
  • 4.3 Lac/Yr
  • Kanpur
Customer Care Customer Service Customer Support Client Solutions Non Voice Process Solving Queries Call Center Chat Support Chat Process BPO
We are looking for a Chat Support Executive to join our team in Kanpur, India. This is a full-time work-from-home position suitable for candidates with zero to two years of experience. The ideal candidate should have completed at least their 12th grade.As a Chat Support Executive, you will be the first point of contact for our customers via chat. Your main goal will be to assist them with their inquiries and provide solutions in a timely manner.Key Responsibilities:- **Customer Assistance**: Respond to incoming chat inquiries promptly, ensuring customer satisfaction by providing accurate information and solutions.- **Problem Resolution**: Identify customer issues and troubleshoot effectively, guiding them through the steps to resolve their concerns.- **Documentation**: Maintain records of customer interactions and inquiries, ensuring that all information is updated and accurate for future reference.- **Team Collaboration**: Work closely with your team and other departments to ensure that customer issues are resolved efficiently and to share insights on common queries.Required Skills and Expectations:Candidates should possess strong communication skills, both written and verbal, to effectively engage with customers. Basic computer skills and familiarity with chat support software are essential. A calm and patient demeanor is important for managing customer concerns, along with a strong commitment to providing excellent service. Flexibility and adaptability to work in a fast-paced environment will contribute to your success in this role.
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