Customer Care Fresher Jobs in Coimbatore

Job Description - Customer Support Executive (B2C)Position: Customer Support Executive (B2C)Company: AVM LabsLocation: CoimbatoreEmployment Type: Full-TimeExperience: Fresher / Up to 1 YearAbout the RoleAVM Labs is looking for a customer-focused and enthusiastic Customer Support Executive to handle customer interactions across GCC regions. The ideal candidate will be responsible for providing excellent customer service, resolving queries, and ensuring a positive customer experience through effective communication and timely follow-ups.Key ResponsibilitiesHandle inbound and outbound customer calls, emails, and chat support.Respond to customer queries and provide accurate information about AVM Labs' diagnostic services.Resolve customer complaints professionally and ensure timely follow-up.Maintain a high level of customer satisfaction through quality service.Coordinate with internal departments to resolve customer issues efficiently.Record all customer interactions, complaints, and follow-up activities in the ERP/CRM system.Monitor pending requests and ensure timely closure.Maintain service quality standards and achieve customer support KPIs.Build positive relationships with customers by providing prompt and courteous support.Assist customers with appointment scheduling, service requests, and report-related queries.Required QualificationsBachelor's Degree in any discipline.Freshers or candidates with up to 1 year of experience in Customer Support, Customer Service, BPO, Call Centre, or Client Relationship roles.Experience in the healthcare or diagnostic industry will be an added advantage.Required SkillsCustomer ServiceCustomer Relationship ManagementCall HandlingEmail & Chat SupportComplaint ResolutionERP/CRM ManagementMS Excel, Word & PowerPointProfessional Email CommunicationActive ListeningExcellent Communication SkillsProblem-SolvingTime ManagementMultitaskingAttention to DetailTeamworkAdaptabilityCustomer-Focused ApproachPreferred Candidate ProfileExcellent verbal and written communication in English.Ability to communicate professionally with customers.Strong interpersonal and relationship-building skills.Ability to work in a fast-paced environment.Positive attitude with a willingness to learn.Good organizational and follow-up skills.Why Join AVM Labs?Opportunity to work with a growing healthcare diagnostics organization.Professional learning and career development.Exposure to international customer support (GCC region).Supportive and collaborative work environment.

We are looking for a dedicated Customer Care Executive to join our team in Coimbatore. This full-time, work-from-home position is ideal for freshers with a passion for helping customers. As a Customer Care Executive, you will be responsible for providing exceptional service to our customers. Your key responsibilities will include:- **Responding to Customer Inquiries:** You will answer questions from customers via phone, email, or chat, ensuring they receive accurate information and assistance.- **Resolving Issues:** When customers face problems, you will help identify the issue and offer appropriate solutions, following company guidelines to address their concerns.- **Processing Orders:** You will assist customers with placing orders, tracking shipments, and managing returns or exchanges, maintaining a smooth transaction process.- **Maintaining Records:** Documenting all customer interactions and feedback is essential. You will input this information into our system to help improve our services.The ideal candidate will possess strong communication skills, both verbal and written, to effectively relay information. Patience and empathy are crucial for understanding customer needs. Basic computer skills are expected for navigating our systems and responding promptly to inquiries. A proactive attitude and a commitment to providing excellent service will ensure your success in this role.

We are looking for a motivated Sales Coordinator to join our team in Coimbatore. This entry-level role is perfect for individuals with 0 to 2 years of experience looking to start their career in sales.As a Sales Coordinator, you will support the sales team in achieving their targets and ensuring smooth operations. Your responsibilities will include managing sales orders, which involves processing and tracking orders accurately. You will also assist with preparing sales reports, providing valuable insights into performance. Communicating with clients is vital, as you will be responsible for addressing inquiries and following up on leads. Coordination with internal teams will also be required to ensure timely delivery of products and services.To succeed in this role, you should have strong organizational skills and the ability to manage multiple tasks effectively. Good communication and interpersonal skills are essential for interacting with clients and colleagues. Additionally, a basic understanding of sales processes will be beneficial, although it is not a strict requirement. Being detail-oriented will help you ensure accuracy in order management and reporting.We expect you to be proactive and willing to learn, as this is an opportunity to grow within the sales field. If you are passionate about sales and eager to contribute to a team, we encourage you to apply.

As a BPO Customer Support Executive, you will play a vital role in ensuring customer satisfaction and addressing their needs. You will be based in Coimbatore and work full time in the office. This role is ideal for candidates with 0 to 2 years of experience and offers opportunities for growth and learning.**Key Responsibilities:**- **Responding to Customer Queries:** Address customer questions and concerns via phone, email, or chat, ensuring that all interactions are handled with professionalism and empathy.- **Problem-Solving:** Identify and resolve customer issues by listening carefully and providing appropriate solutions, while ensuring a smooth customer experience.- **Documentation:** Maintain accurate records of customer interactions and transactions in the system for future reference and to help improve services.- **Feedback Collection:** Gather customer feedback after interactions to identify areas for improvement and communicate these insights to management.- **Product Knowledge:** Stay updated on the companys products and services to provide accurate information and support to customers.**Required Skills and Expectations:**- Strong communication skills, both verbal and written, to convey information effectively to customers.- A basic understanding of customer service principles and a positive attitude toward helping others.- Ability to handle challenging situations calmly and professionally.- Proficiency in using computers and customer management software.- A strong willingness to learn and adapt in a fast-paced environment.- Educational qualifications should include any degree such as B.A, B.C.A, B.B.A, B.Com, B.Sc, B.E, or relevant diplomas.

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We are looking for a Customer Support Executive to join our team in Coimbatore. This position is for individuals who are eager to help customers and resolve their inquiries effectively. The role is suitable for male candidates with 0 to 3 years of experience, and it requires you to work from our office on a full-time basis.**Key Responsibilities:**- **Assist Customers with Inquiries:** Respond promptly to customer queries via phone, email, or in-person, ensuring they receive accurate information and support.- **Resolve Issues:** Identify and troubleshoot customer problems, providing effective solutions and ensuring customer satisfaction.- **Maintain Records:** Keep detailed records of customer interactions and service requests in our system for future reference and quality assurance.- **Follow-Up:** Ensure timely follow-up on customer issues and queries, enhancing their overall experience and building strong customer relationships.- **Provide Feedback:** Share customer feedback with the team to help improve services and products based on customer insights.**Required Skills and Expectations:**- Strong communication skills to convey information clearly and effectively to customers.- Good problem-solving abilities to quickly address customer concerns and develop solutions.- Basic technical understanding of our products or services is preferred to assist customers accurately.- Must be a team player who can work collaboratively with colleagues to enhance the customer experience.- A positive attitude and a willingness to learn are essential for success in this role.

We are looking for a detail-oriented Billing Executive to manage and execute billing processes efficiently. This full-time role is based on Cross Cut Road and is suited for candidates with 0 to 1 year of experience and a diploma.**Key Responsibilities:**- **Generate Invoices:** Prepare and issue accurate invoices to clients and customers, ensuring all details are correct to facilitate prompt payments.- **Manage Billing Queries:** Address any questions or disputes related to billing, communicating effectively with clients to resolve issues and maintain positive relationships.- **Data Entry:** Input billing information into the accounting system accurately and timely, ensuring all transactions are recorded correctly for financial reporting.- **Follow Up on Payments:** Monitor outstanding invoices and follow up with clients regarding payments to ensure timely collection and reduce overdue accounts.- **Assist with Financial Reports:** Support the finance team by providing necessary data and reports related to billing activities, contributing to overall financial analysis.**Required Skills and Expectations:**Candidates must possess strong attention to detail and accuracy, as billing requires precise handling of financial information. Good communication skills are essential for effective interactions with clients and colleagues. Familiarity with basic accounting principles is a plus. The ideal candidate should be proficient with computers, particularly spreadsheet and accounting software, and should be able to work independently while also being a team player in a dynamic office environment. A proactive attitude and willingness to learn will be highly valued in this role.

We are looking for a BPO Telecaller to join our team in Coimbatore. In this role, you will be responsible for engaging with customers and promoting our services. You will need good communication skills and a proactive approach to problem-solving.**Key Responsibilities:**- **Making Outbound Calls:** You will initiate calls to potential and existing customers to discuss our products and services.- **Providing Information:** You will explain our offerings, address inquiries, and provide detailed information to assist customers in making informed decisions.- **Customer Assistance:** You will support customers by resolving any issues they might have and ensuring they have a positive experience.- **Maintaining Records:** You will document customer interactions and update records in our database to keep track of communications and follow-ups.- **Meeting Targets:** You will strive to meet daily and monthly targets for call volume and sales, contributing to the team's success.**Required Skills and Expectations:**- Strong verbal communication skills are essential for interacting effectively with customers.- A positive attitude and a willingness to learn are crucial for succeeding in this role.- Basic computer skills are necessary for using software to log calls and manage customer information.- Prior experience in a customer service role or telecalling is preferred but not mandatory; freshers are welcome to apply.- You should be comfortable working in an office environment and able to work full time.

We are looking for a motivated Tele Caller to join our team in Coimbatore. This is a full-time position where you will work from home. The ideal candidate will have a basic understanding of telecalling and a passion for engaging with customers.**Key Responsibilities:**- **Making Outbound Calls:** You will reach out to potential clients or customers to provide information, promote products, and gather feedback.- **Maintaining Customer Records:** Keeping accurate and up-to-date records of customer interactions and details in our database is essential for tracking sales and follow-ups.- **Responding to Inquiries:** You will answer any questions customers may have, providing clear and helpful information to resolve their concerns and encourage sales.- **Achieving Sales Targets:** You will work towards meeting daily or weekly sales goals, which could involve making a certain number of calls or securing sales appointments.- **Reporting Outcomes:** You will need to report your daily activities and results to the management, helping in strategizing for improved performance.**Required Skills and Expectations:**- **Good Communication Skills:** You should be able to speak clearly and effectively, making a positive impression on customers.- **Basic Computer Knowledge:** Familiarity with computers and basic software is necessary for recording information and communicating.- **Self-Motivated:** Being able to work independently and manage your time effectively is crucial for remote work success.- **Positive Attitude:** A friendly and outgoing personality helps in building rapport with customers and achieving better results.

As a Tamil Telecaller based in Coimbatore, India, you will be responsible for making outbound calls to potential customers in Tamil, promoting products or services, and generating leads for the company. Your key responsibilities will include engaging with customers in a professional manner, explaining product or service offerings effectively, and recording customer information accurately in the database. To excel in this role, you should have excellent communication skills in Tamil, be persuasive and able to handle objections, possess good listening skills, be proficient in basic computer applications, and have a positive attitude towards sales targets. A 12th pass qualification and 0-2 years of experience in a similar role are required. This full-time position will require you to work from the office, and we are specifically looking for female candidates to join our team.

We are looking for enthusiastic and motivated BPO Executives to join our growing team.Job Responsibilities:Handle inbound and outbound customer callsResolve customer queries professionallyMaintain accurate customer recordsEnsure customer satisfaction and quality serviceEligibility Criteria:Any graduate / 12th passFreshers & experienced candidates welcomeGood communication skillsBasic computer knowledgeWillingness to work in voice / non-voice processWhat We Offer:Fixed salary + incentivesTraining providedCareer growth opportunitiesFriendly work environment Interested candidates can apply via LinkedIn or DM for more details. Immediate joiners preferred.

Assist in lead generation and identifying new business opportunities Support client interaction through calls, emails, and digital platforms Learn and communicate company services to potential customers Maintain sales records, follow-ups, and lead databases Coordinate with internal teams to support sales initiatives Prepare basic sales activity and performance report

We are looking for enthusiastic and dedicated Part-Time Customer Support Associates to join our BPO team. The ideal candidate should have good communication skills, basic computer knowledge, and a willingness to work in a dynamic, customer-focused environment.

Key Responsibilities:1. Assist in daily operations: Support the team in performing day-to-day tasks and activities to ensure smooth operation of the work environment.2. Collaborate with team members: Work closely with colleagues to achieve team goals and collaborate effectively on projects.3. Maintain records and reports: Keep track of important data, records, and reports to assist in decision-making and analysis.4. Provide customer service: Interact with customers, answer queries, and resolve issues to ensure a positive customer experience.5. Follow instructions: Adhere to instructions provided by supervisors and complete tasks as assigned in a timely manner.Required Skills and Expectations:1. Freshers: Ideal for candidates with no prior work experience, looking to start their career in operations.2. Teamwork: Ability to work well with others, contribute ideas, and collaborate effectively with team members.3. Reporting: Basic understanding of how to gather and present data in an organized manner for reporting purposes.4. Customer Service: Strong communication skills and patience to interact with customers and address their concerns effectively.5. Basic Education: Minimum educational qualifications of 12th pass or 10th pass to qualify for the position.

As a Sales Executive, you will play a crucial role in driving sales and building customer relationships in our office located on Cross Cut Road. This position is ideal for individuals looking to start their careers in sales.**Key Responsibilities:**- **Customer Engagement:** Reach out to potential customers through calls and in-person meetings to introduce our products, ensuring a good first impression and building rapport.- **Sales Presentations:** Prepare and deliver engaging sales presentations that highlight the benefits of our offerings, tailored to the needs of different clients.- **Order Processing:** Handle customer orders accurately and efficiently, ensuring that all necessary details are captured and communicated to the relevant departments.- **Market Research:** Gather insights about market trends and customer preferences to help inform marketing strategies and identify new sales opportunities.- **Follow-ups:** Regularly follow up with leads and previous clients to encourage repeat business, providing excellent customer service.**Required Skills and Expectations:**- Strong communication skills are essential for effectively engaging with customers and presenting products.- Basic understanding of sales principles and a willingness to learn about our products and market.- Proficiency in basic computer skills for managing customer information and processing orders.- A positive attitude and a proactive approach to problem-solving will help you thrive in this role.- Ability to work well in a team-oriented environment while also being self-motivated to meet individual sales targets.

We are looking for enthusiastic and customer-focused individuals to join our dynamic BPO team. The Customer Service Representative will handle inbound and/or outbound calls, emails, or chat support to assist customers with inquiries, provide product/service information, resolve issues, and ensure a positive customer experience.We are looking for enthusiastic and customer-focused individuals to join our dynamic BPO team. The Customer Service Representative will handle inbound and/or outbound calls, emails, or chat support to assist customers with inquiries, provide product/service information, resolve issues, and ensure a positive customer experience.