Openings For Customer Support Executive || Freshers & Experienced

Job Description - Customer Support Executive (B2C)

Position: Customer Support Executive (B2C)

Company: AVM Labs

Location: Coimbatore

Employment Type: Full-Time

Experience: Fresher / Up to 1 Year

About the Role

AVM Labs is looking for a customer-focused and enthusiastic Customer Support Executive to handle customer interactions across GCC regions. The ideal candidate will be responsible for providing excellent customer service, resolving queries, and ensuring a positive customer experience through effective communication and timely follow-ups.

Key Responsibilities

Handle inbound and outbound customer calls, emails, and chat support.

Respond to customer queries and provide accurate information about AVM Labs' diagnostic services.

Resolve customer complaints professionally and ensure timely follow-up.

Maintain a high level of customer satisfaction through quality service.

Coordinate with internal departments to resolve customer issues efficiently.

Record all customer interactions, complaints, and follow-up activities in the ERP/CRM system.

Monitor pending requests and ensure timely closure.

Maintain service quality standards and achieve customer support KPIs.

Build positive relationships with customers by providing prompt and courteous support.

Assist customers with appointment scheduling, service requests, and report-related queries.

Required Qualifications

Bachelor's Degree in any discipline.

Freshers or candidates with up to 1 year of experience in Customer Support, Customer Service, BPO, Call Centre, or Client Relationship roles.

Experience in the healthcare or diagnostic industry will be an added advantage.

Required Skills

Customer Service

Customer Relationship Management

Call Handling

Email & Chat Support

Complaint Resolution

ERP/CRM Management

MS Excel, Word & PowerPoint

Professional Email Communication

Active Listening

Excellent Communication Skills

Problem-Solving

Time Management

Multitasking

Attention to Detail

Teamwork

Adaptability

Customer-Focused Approach

Preferred Candidate Profile

Excellent verbal and written communication in English.

Ability to communicate professionally with customers.

Strong interpersonal and relationship-building skills.

Ability to work in a fast-paced environment.

Positive attitude with a willingness to learn.

Good organizational and follow-up skills.

Why Join AVM Labs?

Opportunity to work with a growing healthcare diagnostics organization.

Professional learning and career development.

Exposure to international customer support (GCC region).

Supportive and collaborative work environment.

• Experience

  0 - 1 Years

• No. of Openings

  20

• Education

  Graduate (B.Sc)

• Role

  Customer Support Executive

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office