BPO Customer Support Executive Jobs For Freshers - Coimbatore

As a BPO Customer Support Executive, you will play a vital role in ensuring customer satisfaction and addressing their needs. You will be based in Coimbatore and work full time in the office. This role is ideal for candidates with 0 to 2 years of experience and offers opportunities for growth and learning.

**Key Responsibilities:**

- **Responding to Customer Queries:** Address customer questions and concerns via phone, email, or chat, ensuring that all interactions are handled with professionalism and empathy.

- **Problem-Solving:** Identify and resolve customer issues by listening carefully and providing appropriate solutions, while ensuring a smooth customer experience.

- **Documentation:** Maintain accurate records of customer interactions and transactions in the system for future reference and to help improve services.

- **Feedback Collection:** Gather customer feedback after interactions to identify areas for improvement and communicate these insights to management.

- **Product Knowledge:** Stay updated on the company’s products and services to provide accurate information and support to customers.

**Required Skills and Expectations:**

- Strong communication skills, both verbal and written, to convey information effectively to customers.

- A basic understanding of customer service principles and a positive attitude toward helping others.

- Ability to handle challenging situations calmly and professionally.

- Proficiency in using computers and customer management software.

- A strong willingness to learn and adapt in a fast-paced environment.

- Educational qualifications should include any degree such as , , , , , , or relevant diplomas.

• Experience

  0 - 2 Years

• No. of Openings

  50

• Education

  Graduate (B.A, B.C.A, B.B.A, B.Com, B.Sc, B.Tech/B.E, CS, Certificate/Diploma/Others)

• Role

  BPO Customer Support Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  Teta Work force Management 3rd floor,,Big bell complex, DB Road,R S Puram Coimbatore