Hiring Fresher - Software Support Engineer - Coimbatore

As a Software Support Engineer, your main responsibility will be to help customers and users with software-related issues. You will be the first point of contact for users who face challenges while using our software, and your goal is to resolve these issues efficiently.

Key Responsibilities:

- Troubleshoot Software Issues: Identify and resolve software problems reported by customers, ensuring they have a smooth experience.

- Provide Technical Support: Offer guidance and assistance to users via phone, email, or chat, addressing any inquiries they may have about the software.

- Document Solutions: Record and maintain detailed logs of customer interactions and solutions provided to enhance the knowledge base and improve future support.

- Collaborate with Development Teams: Work closely with software developers to report severe issues and provide user feedback for ongoing improvements.

- Train Users: Conduct training sessions or create user manuals to educate customers on how to use the software effectively.

Required Skills and Expectations:

- A bachelor’s degree in Computer Applications () or Science () is essential for this role.

- Freshers are welcome, so you should be eager to learn and develop your skills in software support.

- Strong communication skills are important, as you will be interacting with customers regularly.

- A basic understanding of software applications and troubleshooting procedures is preferred.

- A problem-solving mindset and the ability to work well under pressure are vital for success in this position.

• Experience

  Fresher

• No. of Openings

  4

• Education

  Graduate (B.C.A, B.Sc)

• Role

  Software Support Engineer

• Industry Type

  IT Services & Consulting

• Gender

  Male

• Age Limit

  22 - 35 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Travel Allowance (TA), Petrol Allowance

• Face Interview Location

  No-284,Peranaidu Layout ,Near Salem Ravichandran Hotel ,Ramnager ,coimbatore -641009