Customer Care Consultant Graduate Fresher Jobs in Mumbai

Good communication skills neededFresher and experienced both can applyLocation andheri east mumbaiMnc bpoSal 19200 in handRegional language candidates can also applyF2f interviewShare cv 9205936567

Urgent opening for indias biggest beauty brand Job Role - CSOs (Customer support officer)Email and Chat process & Inbound Voice process HSC fresher/experience can applyTyping speed 25 WPM, good spoken English, Day shift only (Rotational shift)

Join Our Team as a Escalation Specialist at Digi2L!Are you passionate about home appliances , quality service and making a meaningful impact? If so, Digi2L is the place for you. We are an early start-up with a vision to unlock India's potential in the preloved appliance market. Our innovative Customer Ready, Price Ready, Payment Ready approach simplifies gadget disposal and offers optimal value. Through our Smart Buy & Smart Sell initiative, customers effortlessly sell preloved appliances and enjoy a guaranteed buyback of new items within 5 years.About the Role:Step into a critical position at Digi2L, where you will play a key role in addressing client and customer concerns, managing escalations, and ensuring a seamless experience. You will be responsible for handling escalations related to products or services, resolving problem tickets, and collaborating with upper management to address customer issues effectively. Join us in delivering exceptional customer satisfaction and streamlining operations.Location: Chakala, AndheriNote: If you are not located in Mumbai, we kindly request you not to apply as this position necessitates immediate joining.Responsibilities:Manage and respond to customer escalations via calls and emails.Utilize expertise to provide effective solutions to customer queries and complaints.Handle high-level escalations, queries, and feedback on behalf of the company and senior stakeholders.Provide excellent customer service to ensure customer satisfaction.Resolve customer inquiries and complaints promptly and professionally.Desired Candidate Profile:6 months customer service - escalation specialist experienceBachelor's in related field preferredStrong organizational and active listening skills.Proficiency in conflict resolution and problem-solving.Energetic and positive work attitude.Thrive in fast-paced multitaskingTech-savviness a plusExperience in executive management support.Proficiency in Microsoft Office Suite,

User Engagement Internship US Shift (2 Months)The User Engagement Internship is a wonderful work-from-home opportunity for the best of the best to put their soft skills to good use while learning how the consumer mindset works! These soft skills are personal attributes that influence how well you can work or interact with others! These skills make it easier to form relationships with people, create trust and dependability, and lead teams!Perks :- Best stipend in the industry (Stipend: Rs. 12,000+ Night Shift Allowance: Rs. 5,000)- Incentives on performance (upto Rs.15,000 paid out every week, upto Rs. 60,000/month)- Internship Certificate- PPOs to top performers, basis business requirement- 5 Day Work Week- Duration 8 WeeksPolish your skills by:- Calling potential customers and building relationships- Follow up on existing prospects and identify new potential prospects- Carrying out product demonstrationBasic Requirements:- Candidates must have a laptop and internet facility- Must have Good #communication Skills in English- Duration of Internship: 60 Days