Escalation Specialist

Digi2L

Join Our Team as a Escalation Specialist at Digi2L!

Are you passionate about home appliances , quality service and making a meaningful impact? If so, Digi2L is the place for you. We are an early start-up with a vision to unlock India's potential in the preloved appliance market. Our innovative Customer Ready, Price Ready, Payment Ready approach simplifies gadget disposal and offers optimal value. Through our Smart Buy & Smart Sell initiative, customers effortlessly sell preloved appliances and enjoy a guaranteed buyback of new items within 5 years.

About the Role:

Step into a critical position at Digi2L, where you will play a key role in addressing client and customer concerns, managing escalations, and ensuring a seamless experience. You will be responsible for handling escalations related to products or services, resolving problem tickets, and collaborating with upper management to address customer issues effectively. Join us in delivering exceptional customer satisfaction and streamlining operations.

Location: Chakala, Andheri

Note: If you are not located in Mumbai, we kindly request you not to apply as this position necessitates immediate joining.

Responsibilities:

Manage and respond to customer escalations via calls and emails.

Utilize expertise to provide effective solutions to customer queries and complaints.

Handle high-level escalations, queries, and feedback on behalf of the company and senior stakeholders.

Provide excellent customer service to ensure customer satisfaction.

Resolve customer inquiries and complaints promptly and professionally.

Desired Candidate Profile:

6 months customer service - escalation specialist experience

Bachelor's in related field preferred

Strong organizational and active listening skills.

Proficiency in conflict resolution and problem-solving.

Energetic and positive work attitude.

Thrive in fast-paced multitasking

Tech-savviness a plus

Experience in executive management support.

Proficiency in Microsoft Office Suite,

Experience : 0 - 6 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : Escalation Specialist

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India