Support Manager Job Vacancies in Nashik

Role Summary;The Technical Support Manager will be responsible for leading the technical service andsupport function for customers, distributors, and internal teams. This role ensures quickresolution of product issues, preventive maintenance support, troubleshooting, andcoordination with production and quality departments to continuously improve productperformance.Key Responsibilities Respond to customer queries via phone, email, and onsite visits (when required). Diagnose and troubleshoot mechanical / electrical / product-related issues. Guide customers through installation, operation, and basic maintenance procedures. Coordinate with internal service/production teams to resolve issues efficiently. Register service requests, log complaints, track pending calls, and ensure timelyclosure. Provide after-sales support including warranty claims and spare part requests. Maintain daily/weekly service reports and customer feedback records. Train customers and distributors on product usage and safety practices. Communicate recurring issues to R&D/production team for product improvement. Maintain strong relationships with dealers, distributors, and end customers.Required Skills & Qualifications: Diploma / BE in Mechanical / Electrical / Electronics / Mechatronics (preferred). 26 years of experience in technical support / after-sales service / customer supportin manufacturing or industrial products. Strong troubleshooting, problem-solving, and analytical skills. Good communication skills in English and local language. Ability to handle customer escalations with patience and professionalism. Willing to travel to customer sites when needed.Personal Attributes Customer-first mindset Strong leadership and mentoring ability Analytical approach to problem-solving Ability to handle pressure and manage escalations professionally

Key Responsibilities Research & Development (R&D)New Product Development (NPD): Lead the formulation of new FMCG products (e.g., juices, snacks, spices) or Agri-inputs (e.g., organic fertilizers, specialized seeds).Recipe/Formulation Optimization: Work with food scientists to improve taste, shelf-life, and nutritional value while reducing production costs.Packaging Innovation: Develop sustainable and shelf-stable packaging that protects product integrity during transport in varied Indian climates. Supply Chain & Agri-SourcingBackward Integration: Collaborate with the procurement team to source high-quality raw materials directly from farmers or FPOs (Farmer Producer Organizations).Quality Standards: Define and enforce strict quality parameters for raw agri-commodities to ensure consistency in the final FMCG product.Pilot Testing: Conduct field trials for agri-products or sensory testing for food products to gather real-world data before full-scale launch. Product Strategy & MarketingMarket Mapping: Analyze consumer trends (e.g., the shift toward Organic or Clean Label products) to identify gaps in the current portfolio.Pricing Strategy: Work with the Accounts Executive and Sales Manager to determine competitive pricing based on COGS (Cost of Goods Sold) and market positioning.Regulatory Compliance: Ensure all products meet FSSAI (for food) or CIBRC (for agri-chemicals/pesticides) standards and labeling requirements.

Core Responsibilities and DutiesProduction Planning & Strategy:Develop and implement production schedules, labor requirements, and process flow to optimize production rates and efficiency.Analyze production data and metrics to identify areas for improvement and cost reduction.Set productivity targets and maintain strict quality control standards.Operational Management:Oversee the daily operations of the production facility, ensuring all machinery and equipment are maintained and running efficiently.Manage the inventory of raw materials, components, and finished goods to prevent shortages or excesses.Ensure compliance with all safety protocols, environmental regulations, and company policies.Quality Control:Monitor the production processes and output to ensure products meet company and industry quality standards and specifications.Implement and manage quality assurance (QA) and quality control (QC) programs.Investigate production issues, troubleshoot problems, and implement corrective actions.Team Leadership & Development:Manage, supervise, and mentor production staff, including setting performance objectives and conducting reviews.Coordinate training programs for new and existing employees on production processes, safety, and equipment operation.Foster a positive and productive work environment.Budget and Resource Management:Manage the production budget, controlling costs related to labor, materials, and overhead.Coordinate with procurement, logistics, and sales departments to ensure a smooth supply chain and delivery process.Required Skills and QualificationsTechnical Knowledge:Deep understanding of Lean Manufacturing principles, Six Sigma, and other continuous improvement methodologies.Proficiency with Manufacturing Execution Systems (MES) or Enterprise Resource Planning (ERP) software.Strong knowledge of industry-specific production machinery, tools, and equipment.Soft Skills:Exceptional leadership and team management capabilities.Excellent problem-solving and decision-making skills under pressure.Strong organizational and time management abilities.Effective written and verbal communication skills.