Key Responsibilities
Provide technical support via phone, email, chat, remote access, or onsite visits.
Troubleshoot and resolve hardware, software, application, and network-related issues.
Log, track, and manage support tickets through a ticketing system.
Diagnose root causes of technical problems and implement appropriate solutions.
Escalate complex issues to senior support teams when necessary.
Install, configure, and maintain hardware, software, and operating systems.
Assist customers with product setup, upgrades, and system usage.
Maintain accurate documentation of incidents, resolutions, and support procedures.
Monitor system performance and proactively identify potential issues.
Ensure compliance with service level agreements (SLAs) and quality standards.
Experience
0 - 1 Years
No. of Openings
40
Education
Graduate (B.Tech/B.E : Computers, Information Technology)
Role
IT Technical Support Engineer
Industry Type
Education / Teaching / Training / Colleges /Institutes / Universities
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face Interview Location
Impact HR and KM Near Canada Corner Signal Ravi Chambers Basements Below Laminate Gallery, Nashik-422002