Technical Support Manager

Role Summary;

The Technical Support Manager will be responsible for leading the technical service and

support function for customers, distributors, and internal teams. This role ensures quick

resolution of product issues, preventive maintenance support, troubleshooting, and

coordination with production and quality departments to continuously improve product

performance.

Key Responsibilities

• Respond to customer queries via phone, email, and onsite visits (when required).

• Diagnose and troubleshoot mechanical / electrical / product-related issues.

• Guide customers through installation, operation, and basic maintenance procedures.

• Coordinate with internal service/production teams to resolve issues efficiently.

• Register service requests, log complaints, track pending calls, and ensure timely

closure.

• Provide after-sales support including warranty claims and spare part requests.

• Maintain daily/weekly service reports and customer feedback records.

• Train customers and distributors on product usage and safety practices.

• Communicate recurring issues to R&D/production team for product improvement.

• Maintain strong relationships with dealers, distributors, and end customers.

Required Skills & Qualifications:

• Diploma / BE in Mechanical / Electrical / Electronics / Mechatronics (preferred).

• 2–6 years of experience in technical support / after-sales service / customer support

in manufacturing or industrial products.

• Strong troubleshooting, problem-solving, and analytical skills.

• Good communication skills in English and local language.

• Ability to handle customer escalations with patience and professionalism.

• Willing to travel to customer sites when needed.

Personal Attributes

• Customer-first mindset

• Strong leadership and mentoring ability

• Analytical approach to problem-solving

• Ability to handle pressure and manage escalations professionally

• Experience

  2 - 6 Years

• No. of Openings

  10

• Education

  Graduate (B.Tech/B.E)

• Role

  Technical Support Manager

• Industry Type

  Manufacturing / Production / Quality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  NASHIK