Support Assistant Fresher Jobs in Guwahati

We are looking for dedicated Ground Staff to join our team in Guwahati. In this full-time role, you will play an essential part in ensuring a smooth experience for our customers at the airport.Key Responsibilities:- Customer Assistance: Greet passengers and help them with check-in procedures, luggage handling, and boarding processes to enhance their travel experience.- Luggage Management: Ensure proper tagging, loading, and unloading of luggage, ensuring all bags are handled safely and efficiently.- Safety Compliance: Follow all safety regulations and procedures to maintain a secure environment for both passengers and staff.- Information Support: Provide accurate information regarding flights, delays, and airport services to passengers, ensuring they receive timely updates.- Team Collaboration: Work closely with other staff members in various departments to ensure efficient operations and communication throughout the airport.Required Skills and Expectations:Candidates should possess a minimum educational qualification of 12th pass. Good communication skills in English and local languages are essential for interacting with passengers. A positive attitude and strong customer service skills are crucial, as you will be the face of our service. Teamwork is vital, as you will be collaborating with colleagues in a fast-paced environment. Flexibility in working hours is expected, including availability during weekends and holidays. Previous experience in a customer-facing role is an advantage but not mandatory. A keen eye for detail and the ability to handle pressure will help ensure successful performance in this dynamic role.

Supervising a team of customer support professionals.Monitoring the entire customer service process.Resolving customer issues brought to your attention.Creating procedures and policies for effective customer service.Planning how to train customer support professionals.Standardizing the customer service delivery of an organization.

As an Administration Executive, your responsibilities will include overseeing and managing the daily operations of the office, providing administrative support to ensure efficient operation of the office, handling basic HR tasks such as onboarding new employees and maintaining employee records, managing office supplies and equipment, and coordinating with various departments to ensure smooth workflow.To excel in this role, you should have excellent organizational skills, strong attention to detail, the ability to prioritize tasks and meet deadlines, good communication skills, both written and verbal.

- Data Entry and Record Keeping: Input and maintain accurate guest information, reservation details, and financial records in the hotels systems.- Administrative Support: Assist in handling daily administrative tasks such as managing emails, processing documents, and organizing files for different hotel departments.- Reservation Management Assistance: Support the front office team with reservation updates, cancellations, and changes by maintaining and updating guest records.- Billing and Invoicing: Assist with generating invoices, processing payments, and maintaining accurate billing records for guest transactions.- Inventory Management: Help track and manage the inventory of hotel supplies (e.g., stationary, linens, etc.), ensuring proper stock levels.- Report Preparation: Assist in preparing daily, weekly, or monthly operational reports, including occupancy rates, revenue reports, and other relevant metrics.- Document Filing and Organization: Maintain and organize physical and digital files, ensuring that all documents are easily accessible and up-to-date.- Support for Accounting: Help the accounting department with basic tasks such as filing receipts, processing payments, or reconciling accounts.- Coordination with Other Departments: Assist in coordinating communication between departments, relaying important information regarding room availability, guest requests, or supply needs.- Handling Guest Complaints (Indirectly): Provide back-office support in resolving any discrepancies or issues related to guest billing, reservation errors, or service requests.- Data Analysis: Help with collecting and analyzing data related to hotel performance (e.g., occupancy rates, revenue), and prepare insights for management.- Hotel Software Management: Use hotel management software for updating guest records, reservations, and generating reports as per the department's requirements.

- Guest Reception and Check-in/Check-out: Greet and welcome guests, assist them with check-in/check-out, and ensure that their stay starts and ends smoothly.- Handling Guest Inquiries: Answer guests questions, provide information about hotel services, facilities, and local attractions, and assist with any special requests.- Reservation Management: Assist with managing guest reservations, ensuring that the system is updated, and helping with any booking modifications or cancellations.- Phone and Email Management: Handle phone calls, redirect inquiries to the relevant departments, and respond to emails regarding reservations or guest concerns.- Guest Requests and Complaints: Address guest requests and complaints promptly, either resolving them directly or escalating them to higher authorities when necessary.- Check and Maintain Guest Records: Ensure all guest information is correctly entered into the system and updated during their stay. Maintain confidentiality of guest data.- Front Desk Operations: Keep the front desk area neat and organized. Ensure the front desk supplies (forms, brochures, maps) are always well-stocked and available for guests.- Billing and Payment Handling: Assist in processing payments, handling cash and credit card transactions, and generating accurate bills for guests.- Assisting with Room Assignments: Allocate rooms to guests as per availability, preferences, and booking details, ensuring they are happy with their accommodation.- Coordinating with Other Departments: Communicate guest needs to other departments such as housekeeping, room service, and maintenance to ensure a seamless guest experience.- Guest Check-out Process: Assist guests with check-out procedures, ensuring any outstanding charges are settled and that they leave with all necessary documentation (e.g., receipts).

We have vacant of 35 Urgent Hiring For Customer Service Associate Jobs in Bangalore, Coimbatore, Guntur, Trivandrum/Thiruvananthapuram, Nagpur, Jamnagar, Kolkata, Jaipur, Guwahati, Bhubaneswar, for Freshers Educational Qualification : Higher Secondary, Secondary School, I.T.I., B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, BDS Skill Customer Management, Customer Support, Passenger Handling, Airport Passenger Service Associate, Passenger Service Executive, Guest Handling, Guest Service Manager, Help Desk Operations, Help Desk Engineer, Help Desk Coordinator, IT Help Desk Coordinator etc.