Customer Management Fresher Jobs in Guwahati

Back office refers to the non-client-facing departments of a company that handle administrative, support, and operational functions necessary for business functionality. Unlike the front office, these roles do not directly generate revenue but are crucial for efficiency, compliance, and maintaining records, including HR, IT, accounting, and data management.

We are looking for an Airport Manager to oversee airport operations in Guwahati. This role is ideal for individuals with a passion for the aviation industry, whether you are starting your career or have some experience.**Key Responsibilities:**- **Manage Daily Operations:** Ensure all airport functions run smoothly, from passenger check-in to baggage handling, to enhance the travel experience.- **Coordinate with Airlines:** Work closely with various airlines to ensure flight schedules are followed, coordinating departures and arrivals efficiently.- **Safety and Security Oversight:** Monitor airport safety and security procedures to comply with regulations and ensure passenger safety.- **Staff Management:** Supervise airport staff, providing guidance and support to enhance their efficiency and customer service skills.- **Handle Customer Complaints:** Address and resolve passenger issues quickly and effectively to maintain customer satisfaction and a positive airport atmosphere.- **Reporting:** Prepare reports and updates on airport operations, making sure all stakeholders are informed of any changes or issues.**Required Skills and Expectations:**Candidates should possess strong communication and interpersonal skills to work effectively with various stakeholders. Attention to detail is crucial for ensuring safety and security compliance. Candidates should have the ability to work well under pressure, solve problems quickly, and adapt to changing situations. A basic understanding of airport operations and customer service principles will be an advantage. A positive attitude and a willingness to learn are essential for success in this role.

Ground Staff are responsible for assisting passengers during check-in, boarding, and departure processesDuties include handling baggage, providing flight information, ensuring passenger safety, and coordinating with airline and security teams for smooth airport operationsStaff also manage ticketing, boarding passes, and customer inquiries at the terminalProfessionalism, patience, and strong communication skills are essential for maintaining service quality and airline reputationBenefits:Company-provided accommodation near airport locationsCab facility available for pick-up and drop across shiftsDaily meal allowance or in-shift meals providedComprehensive medical and insurance coverage for employeesUniform and grooming support as per airline standardsOpportunities for career growth and skill development within the aviation sectorRole: Ground StaffIndustry Type: AviationDepartment: Aviation & AerospaceEmployment Type: Full Time, PermanentRole Category: Flight & Airport OperationsEducationUG: Any GraduatePG: Any PostgraduateDoctorate: Doctorate Not RequiredKey SkillsSkills highlighted with -- are preferred keyskills

As an Airport Guest Relationship Executive, your main responsibility will be to ensure that all airport guests have a positive and smooth experience. This includes providing assistance and guidance to guests, resolving any issues or complaints they may have, and ensuring their overall satisfaction during their time at the airport. Key Responsibilities:1. Greeting and welcoming guests as they arrive at the airport.2. Providing information and assistance to guests regarding their travel plans.3. Resolving any issues or complaints that guests may have in a professional and timely manner.4. Ensuring the overall satisfaction of guests during their time at the airport.Skills and Expectations:- Excellent communication and interpersonal skills.- Ability to remain calm and professional in high-pressure situations.- Attention to detail and the ability to multitask.- Patience and a customer-centric mindset.- Willingness to work in a fast-paced and dynamic environment.- Ability to work well as part of a team.Overall, we are looking for a dedicated and customer-oriented individual who is passionate about ensuring the comfort and satisfaction of airport guests.

- Good knowledge in Excel- Willing to travel, having geographical knowledge- Having positive attitude, and willing to learn- Experience in Establishment Compliance will be added advantage- Immediate joiners will be preferred.

Position OverviewA Baggage Handling Staff member (also known as a Baggage Handler or Ramp Agent) is responsible for ensuring the safe, timely, and efficient handling of passengers luggage and cargo at airports. The role involves loading and unloading baggage from aircraft, operating ground support equipment, maintaining safety on the ramp, and ensuring all baggage is properly tagged, transferred, and delivered.Key Responsibilities 1. Baggage OperationsLoad and unload passenger baggage, cargo, and mail from aircraft.Transport baggage between aircraft and terminals using trolleys, belt loaders, and other ground support equipment.Sort and route baggage according to destination and flight schedules.Ensure all baggage is correctly tagged and placed in designated containers or trolleys.Assist in baggage transfer between connecting flights. 2. Documentation & TrackingVerify baggage tags, flight numbers, and destination details before loading.Use baggage reconciliation systems (BRS) or scanners to track and confirm baggage movements.Report any damaged, untagged, or misplaced baggage to supervisors or customer service.Maintain accurate loading and unloading records as per airline and airport regulations. 3. Ground Equipment OperationSafely operate ground support equipment such as baggage tugs, dollies, belt loaders, and conveyor systems.Ensure proper maintenance checks before and after equipment use.Follow all safety procedures when operating near aircraft or on active ramps. 4. Safety & Security ComplianceAdhere strictly to airport ramp safety protocols and security standards.Ensure all baggage handling activities comply with DGCA and airline regulations.Wear personal protective equipment (PPE) at all times while on duty.Report any safety hazards, foreign objects, or equipment faults immediately. 5. Teamwork & CoordinationWork closely with ramp agents, ground supervisors, flight dispatch, and cabin crew.Coordinate during flight turnarounds to achieve on-time performance.Support other ground operations when required (cargo loading, aircraft cleaning, etc.). 6. Customer SupportAssist passengers with special baggage needs (e.g., fragile, oversized, or priority baggage).Handle baggage-related inquiries professionally in coordination with customer service teams.Ensure passengers property is handled with care and respect.Skills & CompetenciesKnowledge of baggage and ramp operationsUnderstanding of aircraft loading/unloading proceduresFamiliarity with baggage reconciliation and scanning systemsBasic computer and equipment handling skillsExcellent coordination and teamworkPhysical fitness and staminaStrong sense of responsibility and time managementAwareness of safety and security protocolsEducational QualificationMinimum: 10th / 12th pass (Higher Secondary)Preferred: Diploma or Certificate in Ground Handling / Aviation OperationsBasic English communication (written and verbal) requiredExperience06 years of experience in airport baggage handling or ramp operations preferredFreshers with aviation training may also applyWork EnvironmentBased at airport terminals or ramp areasShift-based work, including early mornings, nights, weekends, and holidaysOutdoor environment exposure to noise, heat, and weather conditionsRequires teamwork and strict adherence to safety and timingKey Performance Indicators (KPIs)On-time baggage loading/unloading performanceZero baggage damage or loss incidentsCompliance with safety and security regulationsTeamwork and coordination efficiency

An Air Hostess is responsible for ensuring the safety and comfort of passengers on flights. They must greet passengers, assist with luggage, provide safety demonstrations, serve meals and drinks, and attend to any passenger needs during the flight. Air Hostesses must also be able to handle emergencies and unexpected situations with calm and professionalism.Key responsibilities of an Air Hostess include:- Greeting passengers and assisting with seating- Ensuring passengers comply with safety regulations- Serving meals and beverages

Hiring for 15 Back Office Manager Jobs in Guwahati, Bongaigaon, Assam, Shillong, for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School, B.A, B.C.A, B.B.A, B.Com with Good knowledge in Customer Relationship, Time Management, Community Development, Communication System, Data Management etc.

Job Openings for 50 Walk-in Hiring For Airport Ground Staff Jobs for Freshers in Kolkata, Bhubaneswar, Patna, Durgapur, Dhanbad, Dumka, Howrah, Asansol, Jharsuguda, Jhargram, having Educational qualification of : Higher Secondary, Secondary School, Diploma, Professional Degree, , Other Bachelor Degree with Good knowledge in Ground Staff, freshers etc.ExperienceFresherNo. of Openings50EducationHigher Secondary, Secondary School, Diploma, Professional Degree, B.Tech, Any Bachelor DegreeRoleAirport Ground StaffIndustry TypeAviation / Airline / AerospaceGender[ Male / Female ]Job CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeFace interview locationkolkata, india

We are looking for 150 Airport Cargo Loader Posts in Aurangabad, Agartala, meghalaya, Nadia, Haldia, Uttar Bagdogra, Ranchi, Darjeeling, North Sikkim, Guwahati, with deep knowledge in Airport Supervisor, Airline Operations, Airport Operation, Problem Solving, Customer Manager, Staff Management, Passenger Support, Ground Operation, Airline Customer Service, Ground Manager, Good Communication Skills, Aviation and Required Educational Qualification is : Higher Secondary, Secondary School, Other Bachelor Degree

Hiring for 120 Airline Ground Staff Jobs in Kolkata,Patna,Asansol,Bhubaneswar,Gaya,Ranchi,jharkhnd,Durgapur,Malda,Guwahati, for Freshers,Required Educational Qualification is : Higher Secondary, Diploma, B.A, Other Bachelor Degree with Good knowledge in customer s,Customer Management,Aviation,Ground Staff,Guest Handling,Guest Relation Executive,Customer Care Associate etc. #If you have any queries, you can contact this number- +91 8961167542# To apply send your CV/Resume to this Whatsapp number- 8961167542/ Email- interjetplacement@gmail.com

Position OverviewGround Staff are responsible for handling all passenger and aircraft services at the airport. They ensure the smooth running of flight operations by managing check-in, boarding, baggage, and overall customer assistance. The role involves maintaining safety, punctuality, and a high standard of customer service to enhance the passenger experience from arrival to departure.Key ResponsibilitiesPassenger HandlingGreet passengers courteously and assist them through the check-in, security, and boarding process.Verify travel documents such as tickets, visas, and identification.Issue boarding passes, seat allocations, and baggage tags.Handle inquiries, resolve passenger issues, and provide accurate flight information.Assist special passengers elderly, unaccompanied minors, and persons with reduced mobility (PRM).Baggage & Cargo ManagementEnsure correct tagging, loading, and unloading of baggage.Monitor weight restrictions and baggage policies.Manage lost or damaged baggage claims professionally.Coordinate with cargo departments for shipment loading/unloading when required. Flight Operations SupportCoordinate with cabin crew and pilots for smooth turnaround operations.Monitor flight schedules, gate changes, and delays, and communicate updates promptly.Manage boarding gates, announcements, and final call procedures.Assist in marshalling aircraft on the ramp (if trained). Administrative & Technical TasksMaintain passenger and flight records accurately.Use airline software systems (Amadeus, Sabre, Galileo, etc.) for ticketing and check-in.Prepare daily activity and performance reports.Handle cash transactions for excess baggage or ticket changes. Safety & ComplianceEnsure compliance with airport safety regulations and airline security procedures.Report suspicious activity or safety hazards immediately.Participate in safety drills and training programs.Maintain cleanliness and orderliness in assigned work areas.Required Skills & CompetenciesExcellent communication and interpersonal skills.Strong customer service orientation.Good problem-solving and decision-making ability.Ability to work under pressure and in a fast-paced environment.Basic computer knowledge and familiarity with MS Office or GDS software.High level of professional grooming and discipline.Team player with adaptability to shift work (24x7 operation).Educational QualificationMinimum: 10+2 / Diploma in Aviation, Travel & Tourism, or Hospitality.Preferred: Graduate degree in any discipline.Certification in Ground Handling / Airline Operations is an added advantage.ExperienceFresher or 06 years experience in airline or airport operations preferred.Experience in customer service, hospitality, or travel industry is beneficial.Working ConditionsRotational shifts including nights, weekends, and holidays.Standing for long durations and handling physical tasks (like lifting luggage).Working in both terminal and ramp (outdoor) areas depending on assignment.

We have vacant of 27 Urgent vacancy for Flight Attendant at Aviation industry Jobs in Ahmedabad, Guwahati, Vijayawada, Goa, Hubli, Kannur, Nashik, Imphal, Amritsar, Chennai, for Freshers Educational Qualification : 12th Pass, B.A, B.C.A, B.B.A, B.Com, B.Sc, B.Tech, Other Bachelor Degree, Post Graduate Diploma, Any Master Degree Skill Customer Service, Safety etc.

We have vacant of 35 Urgent Hiring For Customer Service Associate Jobs in Bangalore, Coimbatore, Guntur, Trivandrum/Thiruvananthapuram, Nagpur, Jamnagar, Kolkata, Jaipur, Guwahati, Bhubaneswar, for Freshers Educational Qualification : Higher Secondary, Secondary School, I.T.I., B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, BDS Skill Customer Management, Customer Support, Passenger Handling, Airport Passenger Service Associate, Passenger Service Executive, Guest Handling, Guest Service Manager, Help Desk Operations, Help Desk Engineer, Help Desk Coordinator, IT Help Desk Coordinator etc.

Job Openings for 20 Customer Service Manager Jobs for Freshers in Guwahati, having Educational qualification of : Higher Secondary, Secondary School with Good knowledge in Customer Relationship, Customer Support, Customer Service etc.

oversees all aspects of airport operations, ensuring safety, efficiency, and compliance with regulations, while also managing staff, budgets, and coordinating with airlines and other stakeholders.

A Customer Support Executive's job is to help customers with their questions, issues, and feedback, ensuring a positive experience and building relationships through various communication channels like phone, email, or chat.

We are looking for 35 Airport Passenger Service Associate Posts in Guwahati, Raipur, Chhattisgarh, Bhopal, Imphal, Agartala, Visakhapatnam, Vadodara, Coimbatore, Mumbai, Chennai, with deep knowledge in Airport Ticketing, Airport Operation, Airport Cargo, Airport Ramp, Airport Staff, Airport Executive, Airport Representative, Airport Manager, Airport Supervisor, Airport Cargo Loader, Airline Customer Service, Airline Ground Staff, Airlines Cabin Crew, Airlines Transition Captain, Airline Ramp Executive, Aviation Security, Flight Engineer, Flight Attendant, Flight Reservation, Flight Steward and Required Educational Qualification is : Higher Secondary, Secondary School, B.A, B.Arch, B.C.A, B.B.A, B.Com, BDS, BAMS, Bachelor of Hotel Management.

- Respond to customer inquiries via phone, email, or live chat, providing information on services such as website development, app development, and cloud solutions.- Assist customers with understanding the scope of services offered by SIQUES EDUAID, including technical details, pricing, and timelines.- Act as the primary point of contact for clients throughout the project lifecycle, from initial inquiry to post-launch.- Provide regular updates on the status of website, app, or cloud development projects, ensuring clients are well-informed of milestones and timelines.- Handle technical issues or challenges clients may encounter during or after the completion of their projects.- Troubleshoot website or app performance issues, escalated customer complaints, or cloud service disruptions, collaborating with the technical team to resolve the issues quickly.- Assist new clients with the onboarding process, providing guidance on setting up and using the developed websites, apps, or cloud platforms.- Collect customer feedback to gauge satisfaction levels with the services provided.- Work with the development and design teams to improve products or services based on customer suggestions or recurring issues.- Maintain accurate and up-to-date records of client interactions, technical issues, and service requests in the CRM system.- Document and escalate recurring issues or suggestions to relevant departments for resolution or future product improvements.- Identify opportunities for upselling additional services, such as ongoing website maintenance, app updates, or advanced cloud features, based on customer needs.- Collaborate closely with web developers, app developers, and cloud engineers to ensure that customer requirements are accurately translated into project deliverables.- Stay up to date with the latest trends and technologies in website development, app development, and cloud solutions to better assist clients with their needs.

As an Airport Executive, you will be responsible for assisting passengers at the airport, handling check-ins, luggage, and ensuring a smooth travel experience. You will communicate flight information, assist with boarding procedures, and provide customer service to passengers.Key responsibilities include greeting passengers, checking tickets, weighing and tagging baggage, directing passengers to departure gates, ensuring compliance with security regulations, handling customer inquiries, and assisting with boarding procedures.To excel in this role, you should have excellent communication skills, attention to detail, ability to work efficiently under pressure, customer service orientation, basic computer skills for data entry, and a willingness to work flexible hours. Additionally, being physically fit to lift heavy luggage and stand for long periods is essential. A positive attitude, teamwork skills, and a professional demeanor are also critical expectations for this position.

As an Airport Manager at our location in Guwahati, India, you will be responsible for overseeing the daily operations of the airport to ensure efficiency and safety. Key responsibilities include managing staff, coordinating with airlines and other service providers, ensuring compliance with regulations, and handling customer inquiries and complaints.To excel in this role, you should have excellent communication and leadership skills to manage a diverse team of employees effectively. A high school diploma or equivalent is required, and previous experience in a related field is preferred but not mandatory. The ability to multitask, solve problems efficiently, and work well under pressure is essential for success in this position. Ideal candidates will also demonstrate strong organizational skills and attention to detail to ensure smooth airport operations.

As a Ground Staff Supervisor, you will be responsible for overseeing the ground operations at the Guwahati airport in India. Your key responsibilities will include supervising ground staff members, ensuring smooth and efficient operations, and resolving any issues that may arise during the day-to-day operations. You will need to have strong communication and leadership skills to effectively manage a team of ground staff members and coordinate with other departments. Attention to detail and the ability to multitask in a fast-paced environment are essential for success in this role. A high school diploma or equivalent is required for this position, and previous experience in a supervisory role is preferred but not required. If you are a motivated and organized individual with a passion for aviation and customer service, we encourage you to apply for this exciting opportunity.