Array ( [0] => customer-care-assistant [1] => guwahati ) Customer Care Assistant Jobs in Guwahati,Customer Service Assistant Job Vacancies in Guwahati Assam
18

Customer Care Assistant Job Vacancies in Guwahati

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Hiring Fresher - Customer Service Associate - Guwahati

Priyanya Aviation Services Private Limited

  • 0 - 1 yrs
  • 3.3 Lac/Yr
  • Airport Guwahati
Customer Care Cons Customer Guidance
Passenger Customer Care (Reservation and Ticketing): The customer care department, also known as the reservation unit, is responsible for assisting customers in purchasing flight tickets from an airline. Traditionally, customers would make reservations by phone, with agents assisting in selecting and reserving seats. However, with the internet, most air tickets are now sold online. Despite this shift, customers still rely on the reservation department to make changes to their travel plans, making it a vital part of the airline's operations. The customer care department also handles ticketing arrangements, frequent flier points redemption, and hotline inquiries, functioning as a direct line of communication for customers.Check-in Counter: When customers arrive at the airport to catch their flight, they typically go to their airline's check-in counter. At the counter, they will be greeted by ground service agents who will help them through the check-in process. This process includes registering the customer for their flight, checking their travel documents, issuing the boarding pass, and facilitating baggage check-in if desired.Boarding Gate: Once customers have completed the airport security and immigration process for international flights, they will proceed to the boarding gate and wait to board the aircraft. During the boarding process, airline ground agents will verify customers' travel documents, which may involve collecting boarding passes for cross-checking passenger headcounts.Arrival: Upon arrival at the destination airport, airline ground agents are readily available to assist customers with disembarkation and offer directions to both arriving and transiting customers, ensuring a seamless and stress-free experience for travelers.Baggage Retrieval: Upon clearing immigration, customers proceed to the baggage hall to retrieve their luggage. If customers encounter any issues such as delayed or damaged baggage, they can seek assistance from the available agents, who are trained to track lost or delayed luggage and arrange for its return or repair. This comprehensive baggage service ensures that customers receive prompt and efficient assistance for any baggage-related issues.After-Sales: In some airlines, agents in the reservation department are responsible for receiving and resolving customer feedback, both positive and negative, to ensure that customers feel heard and valued when it comes to airline travel.
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Hiring Freshers || Customer Service Associate

Skyview India Academy Private Limited

  • 0 - 1 yrs
  • 6.5 Lac/Yr
  • Guwahati
Customer Care Cons Chat Support BPO
Supervising a team of customer support professionals.Monitoring the entire customer service process.Resolving customer issues brought to your attention.Creating procedures and policies for effective customer service.Planning how to train customer support professionals.Standardizing the customer service delivery of an organization.
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Housekeeping Executive || Freshers & Experienced

Indo Job Solutions

Cleaning and Sanitization Waste Disposal Inventory Management Equipment Handling Surface Care Guest Room Service Time Management Teamwork Communication Skills Adaptability Customer Service Orientation Problem-Solving Skills Confidentiality
Job Summary:The Housekeeping Staff is responsible for maintaining cleanliness, order, and hygiene across assigned areas such as guest rooms, hallways, restrooms, offices, and public spaces. The role ensures a safe, sanitary, and welcoming environment for guests, employees, and visitors.Key Responsibilities:Cleaning and MaintenanceSweep, mop, dust, vacuum, and polish floors and surfaces.Clean restrooms, replenish toiletries, and ensure sanitation standards are met.Change bed linens, make beds, and replace towels and amenities.Clean windows, mirrors, and glass surfaces.Dispose of trash and waste properly.Room and Area PreparationPrepare guest rooms or workspaces according to company standards.Arrange furniture, curtains, and other items neatly.Report any maintenance or repair needs to supervisors.Laundry and Linen CareCollect, wash, dry, iron, and fold linens and uniforms.Maintain proper inventory of clean and soiled linen.Inventory and SuppliesMonitor cleaning supplies and request replenishment when necessary.Store cleaning equipment safely and report damaged items.Guest InteractionRespond promptly and politely to guest or occupant requests.Maintain confidentiality and respect privacy at all times.Health and SafetyFollow safety protocols when using cleaning chemicals and equipment.Adhere to infection control and hygiene standards.Report any hazards or accidents immediately.Required Skills and Competencies:Knowledge of cleaning techniques, materials, and safety procedures.Strong attention to detail and organization.Good communication and interpersonal skills.Physical stamina and ability to perform manual tasks.Reliability, honesty, and time management skills.Ability to work independently or as part of a team.Qualifications:Minimum education: 10th pass or equivalent.Prior experience in housekeeping (hotel, hospital, or office) preferred.Basic understanding of hygiene and sanitation standards.Working Conditions:Rotational shifts, weekends, and holidays as required.Work involves standing, bending, and lifting for extended periods.Uniform and safety gear provided by the organization.
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Interview For Assistant Store Keeper || 10th Pass - Freshers

Maa Sati Enterprise

Time Management Customer Service Stores Maintenance Warehouse Organization & Safety Attention to Detail Soft Skills Inventory Management Teamwork Mathematical Skills Store Operations
receive, inspect, and verify incoming materials and equipment against purchase orders and delivery notes.- maintain accurate records of stock levels, ensuring proper documentation of transactions.- conduct regular stock checks and report shortages, damages, or discrepancies.- ensure materials are properly labeled and stored to prevent damage or loss.- issue materials to site workers, supervisors, and other departments as per approved requisitions.- coordinate with the procurement team to ensure timely replenishment of stock.- maintain a clear and organized filing system for all store documents.- maintain cleanliness and order in the storage areas.- implement security measures to prevent theft, loss, or unauthorized access to the store.- monitor equipment and tools issued to workers and track their return.- prepare and submit daily, weekly, and monthly reports on stock movements and balances.- assist in periodic audits and stock verification.- report slow-moving or obsolete materials for proper action.
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B.A/B.B.A Freshers For Assistant Manager Front Office

Lakshmi North East Solutions (LNES)

  • 0 - 1 yrs
  • 1.3 Lac/Yr
  • Female
  • Six Mile Guwahati
Guest Services Customer Relation Executive Reservation Management Guest Inqueries Front Desk Operations Hospitality Administrative Support Customer Satisfaction Guest Record Management Communication Skills Multitasking Time Management
- Guest Reception and Check-in/Check-out: Greet and welcome guests, assist them with check-in/check-out, and ensure that their stay starts and ends smoothly.- Handling Guest Inquiries: Answer guests questions, provide information about hotel services, facilities, and local attractions, and assist with any special requests.- Reservation Management: Assist with managing guest reservations, ensuring that the system is updated, and helping with any booking modifications or cancellations.- Phone and Email Management: Handle phone calls, redirect inquiries to the relevant departments, and respond to emails regarding reservations or guest concerns.- Guest Requests and Complaints: Address guest requests and complaints promptly, either resolving them directly or escalating them to higher authorities when necessary.- Check and Maintain Guest Records: Ensure all guest information is correctly entered into the system and updated during their stay. Maintain confidentiality of guest data.- Front Desk Operations: Keep the front desk area neat and organized. Ensure the front desk supplies (forms, brochures, maps) are always well-stocked and available for guests.- Billing and Payment Handling: Assist in processing payments, handling cash and credit card transactions, and generating accurate bills for guests.- Assisting with Room Assignments: Allocate rooms to guests as per availability, preferences, and booking details, ensuring they are happy with their accommodation.- Coordinating with Other Departments: Communicate guest needs to other departments such as housekeeping, room service, and maintenance to ensure a seamless guest experience.- Guest Check-out Process: Assist guests with check-out procedures, ensuring any outstanding charges are settled and that they leave with all necessary documentation (e.g., receipts).
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Female - Hiring Customer Care Manager - Automobile Service - Guwahati,Assam

Global Prospects

  • 5 - 11 yrs
  • Guwahati
Customer Management Customer Relationship Customer Facilitator Customer Care Customer Service Customer Handling Customer Support Good Communication Skills
KEY RESPONSIBILITIES:1. Customer Relationship Management: Building and maintaining positive relationships with customers. Addressing and resolving customer complaints or concerns promptly. Ensuring a seamless customer experience at every touchpoint.2. Service Quality Oversight: Ensuring services provided meet quality standards and customer expectations. Coordinating with service teams to improve turnaround time and quality. Monitoring customer feedback to identify areas for improvement.3. Team Management: Training, supervising, and motivating the customer care team. Assigning responsibilities and ensuring team productivity.Conducting regular performance evaluations and providing constructive feedback.4. Process Improvement: Developing and implementing customer service policies and procedures. Streamlining processes to enhance efficiency and reduce waiting times. Leveraging customer feedback to improve service delivery.5. Communication and Reporting: Acting as the primary point of contact between customers and the organization. Preparing reports on customer satisfaction, complaints, and operational performance. Presenting recommendations for improvements to management.6. Sales and Retention: Upselling maintenance plans or additional services. Developing strategies to retain customers and increase loyalty.Promoting promotional campaigns and offers effectively.7. Handling Escalations: Managing complex customer issues that require managerial intervention. Ensuring escalated issues are resolved to the customers satisfaction.8. Compliance and Ethics: Ensuring all customer interactions adhere to company policies and ethical standards. Keeping up with industry regulations and compliance requirements.
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Urgent Requirement For Airport Passenger Service Assistant-Kolkata 2025

Skytech

Ground Staff Customer Relationship Airport Passenger Service Associate
Job Openings for 58 Airport Passenger Service Assistant-Kolkata 2025 Jobs for Freshers in Kolkata,Bhubaneswar,Ranchi,Guwahati,Dumka,Patna,Jashpur, Chhattisgarh,Raipur, Chhattisgarh,Asansol,Durgapur, having Educational qualification of : Higher Secondary, Secondary School with Good knowledge in Ground Staff,Customer Relationship etc.
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Looking For Lift Technician

Lakshmi North East Solution

Electrical Engineer Communication Skills Time Management Customer Care Service Technical Skills Problem Solving Mechanical Engineer
Conduct regular maintenance checks to ensure lift systems operate smoothly and safely. Diagnose and repair faults in elevator systems, including electrical, mechanical, and hydraulic components. Ensure compliance with safety standards and regulations during installation, maintenance, and repair work. Provide technical assistance and support to clients regarding lift operations and issues. Perform scheduled inspections and preventative maintenance to prolong the lifespan of lift systems. Identify and resolve operational issues, using diagnostic tools and equipment. Replace or repair faulty components, including motors, cables, and control systems. Maintain accurate records of all maintenance, repairs, and inspections performed. Recommend and implement upgrades to improve efficiency and safety of existing systems. Communicate effectively with clients to explain repairs and maintenance needs. Respond to service calls for breakdowns and emergencies, providing prompt assistance.
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Walk-in For Urgent Requirement For Executive Customer Service

Arun Freelancer

Customer Care Customer Service International Call Center Problem Solving Complaint Handling Inbound Voice Process Inbound Voice Process
Job OverviewWe are seeking a dedicated and customer-oriented Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional customer service, handling customer inquiries, resolving issues, and ensuring customer satisfaction.Key Responsibilities Respond to Inquiries Answer customer inquiries via phone. Provide accurate information regarding products and servicesSkills: Fluency in English is a must, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to handle stressful situations. Ability to work independently and as part of a team.
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Walk-in Urgent Opening For Customer Care Executive

Sky group of business

Service Desk Customer Care Customer Service Voice Process Troubleshooting Skills English Language Hindi BPO Domestic Calling
The Customer Service Associate (CSA) is responsible for providing superior customer service by focusing on the individual needs of each customer and recommending the appropriate service while directing the customer as to where to go next, according to the outlined procedures that follo
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Customer Care Executive

LMB Private Limited

Customer Service Customer Care
We have vacant of 100 Customer Care Executive Jobs in ,work from home job, part time & full time available no time boundation for Freshers Educational Qualification : Higher Secondary, Secondary School, B.A, B.Com Skill Customer Service,Customer Care etc.
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Customer Service Executive

D Core Consultancy

  • 1 - 4 yrs
  • 2.3 Lac/Yr
  • Guwahati
Customer Relationship Customer Care Customer Retention Customer Support Telecalling BPO Telesales Customer Service Operations
Looking for candidate with 1 to 3 years of experienced in Customer Service/ Customer Support/ Back Office profile.Job Location- Guwahati.Duties and Responsibilities1.Troubleshoot problems and see them through to resolution.2. Escalate unresolved issues to the appropriate internal teams.3. Collect prompt and accurate feedback from customers.4. Communicating through various channels via whatsapp/email/ calling.4. Record management. Etc.5. Responsible for system-related work.Job Type: Full-time
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Reservation & Ticketing Officer

Arin Media and Entertainment Pvt. Ltd.

Customer Service Agent Customer Service Assistant Customer Service Associate Hospitality Executive Hospitality
Assisting and advising customers who may be choosing from a variety of travel options.Making reservations for customers based on their various requirements and budgetary allowances.Checking the availability of accommodation or transportation on the customers desired travel dates.Helping plan travel itineraries by suggesting local tourist attractions and places of interest.Processing payments and sending confirmation details to customers.Sorting out any issues that may arise with bookings or reservations.Selling and promoting reservation services.Answering any questions customers might have about the reservation process.Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.Providing support to customers who may need to amend or cancel a reservation.
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Semi Voice Process

Eximio Services & Solution

Good English Communication Customer Care Executive Customer Support Executive Telecaller Telesales Telemarketer Telemarketing Executive Telemarketing Customer Care Associate Lead Generation Executive Business Development Executive Customer Service Executive Semi Voice Process
Freshers with any educational backgroundAverage communication skillGood listening skill
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Relationship Executive

Career Wings

  • 1 - 3 yrs
  • 2.8 Lac/Yr
  • Guwahati
Good Communication Skills Relationship Executive Customer Relationship Customer Care Customer Support Client Relationship Customer Service Walk in
Good communication skills, knowledge about computer, presentable, confident, Convincing power
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Customer Relationship Manager

ECHO FUELS

  • 0 - 2 yrs
  • 1.5 Lac/Yr
  • Guwahati
Customer Relationship Customer Service Operations Customer Relationship Manager Client Relationship Management Customer Support Customer Care Work From Home
We have vacant of 5 Customer Relationship Manager Jobs in Guwahati for Freshers Educational Qualification : Higher Secondary, Other Bachelor Degree Skill Customer Relationship,Customer Service Operations etc.
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Customer Service

Sunshine

Customer Relationship Customer Retention Customer Service Client Relationship Customer Care
Job Description:Male and female both required .Golden chance for Fresher Candidates Salary :- Rs. 21,500/- to 26,500/- (According to your post and Qualification)Qualification: - 8th , 10th, 12th Pass & aboveSA , CSA , Office Assistant, Electrician, Mechanical & Technical operator, Tag Boy , Food Counter , Luggage Counter , Front Desk, Helper, Loader, Security Supervise, Driver, Floor In-charge, Computer Operator, Air Ticket In-Charge, Cabin Crew, etcOther Facilities: Accommodation + Meal + Medical Facility + ESI. Working Area ;- Office + Outlet + Field..Available Job Location : Delhi, Patna, Darbhanga, Lucknow, Varanasi, Kanpur, Ranchi, Deoghar, Kolkata, Bhubaneswar, Bhopal, Indore.Facility : - Cab + Meal + Leaving + P.F + Medical Insurance + ESI facilities + 8 Hour duty Time + 5 days working + Over Time.
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Ground Staff Executive

Legter Aviation Pvt. Ltd

Passenger Service Hospitality Executive Aviation Ground Staff Activities Ticketing Customer Service Customer Care Passenger Service Executive Front Office Reservation Executive Flight Supervisor
Greeting and welcoming passengers, and responding to questions.Checking in baggage.Making reservations.Selling airline tickets.Stocking aircraft with refreshments.Cleaning aircraft after flights.Assisting disabled passengers and those with small children.
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Required Relationship Manager

Career Wings

  • 0 - 2 yrs
  • 2.5 Lac/Yr
  • Guwahati
Good Communication Skills High Convincing Power Presentable Relationship Manager Customer Relationship Customer Care Customer Support Client Relationship Customer Service Walk in
Good communication skills, High convincing power, Presentable, Confident
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Required SR. Relationship Manager

Career Wings

  • 2 - 5 yrs
  • 3.5 Lac/Yr
  • Guwahati
Good Communication Skills High Convincing Power Presentable Confident Relationship Manager Customer Relationship Customer Care Customer Support Client Relationship Customer Service Walk in
Good communication skills, High convincing power, Presentable, Confident
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Required CRM Assistant

Career Wings

  • 0 - 3 yrs
  • 2.8 Lac/Yr
  • Guwahati
Good Communication Skills Call Center Executive Customer Care Executive BPO Telecaller Walk in
Good communication skills, High convincing power, Presentable, Confident,
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Customer Service Representative

Sunshine

Microsoft Office Customer Care Customer Support Customer Service Representative Customer Service Customer Relationship Client Relationship
Available Job Location : Delhi, Patna, Darbhanga, Lucknow, Varanasi, Kanpur, Ranchi, Deoghar, Kolkata, Bhubaneswar, Bhopal, Indore.JOB RESPONSIBILITIESThe following responsibilities are associated with this job role: Assist passengers with self-service check-in kiosks Inspect and verify passenger documentation Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations Manage passenger baggage processing including handling and fee calculation if applicable Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance Direct passengers through Customs, Immigration, and quarantine as required Make public address announcements as required Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements Comply with Swissport Standard Operating Procedures (SOPs) Operate computers and specialist equipment such as air-bridge, scanners and airline specific software Produce work-related documentation when required Maintain the highest standards of safety and security at all timesCriteria needed for this jobAge : 18 years to 28 yearsQualification: 12th Pass or Above Male and Female both can apply.Communication: Good in Hindi and EnglishSalary: 21,000/- to 25,000/-
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Customer Service Representative

Sunshine

Good Communication Customer Service Representative Customer Care Call Center
Airport customer service representatives are responsible for working on the phone and in person to provide information about travel plans for customers. This could involve giving the customer information about arrival and departure times, reserving tickets with a particular airline, and a wide variety of other topics. Available Job Location : Delhi, Patna, Darbhanga, Lucknow, Varanasi, Kanpur, Ranchi, Deoghar, Kolkata, Bhubaneswar, Bhopal, Indore.JOB RESPONSIBILITIESThe following responsibilities are associated with this job role: Assist passengers with self-service check-in kiosks Inspect and verify passenger documentation Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations Manage passenger baggage processing including handling and fee calculation if applicable Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance Direct passengers through Customs, Immigration, and quarantine as required Make public address announcements as required Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirementsNeed more details contact Hr : ( 9647''402''936 ) Comply with Swissport Standard Operating Procedures (SOPs) Operate computers and specialist equipment such as air-bridge, scanners and airline specific softwareAge : 18 years to 28 yearsQualification: 12th Pass or Above Male and Female both can apply.Communication: Good in Hindi and EnglishSalary: 21,000/- to 25,000Need more details contact Hr
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Customer Service Representative

Sunshine

Microsoft Office Communication Skills Customer Care Customer Support Customer Service Representative Customer Service Customer Relationship Client Relationship
Airport customer service representatives are responsible for working on the phone and in person to provide information about travel plans for customers. This could involve giving the customer information about arrival and departure times, reserving tickets with a particular airline, and a wide variety of other topics. Available Job Location : Delhi, Patna, Darbhanga, Lucknow, Varanasi, Kanpur, Ranchi, Deoghar, Kolkata, Bhubaneswar, Bhopal, Indore.JOB RESPONSIBILITIESThe following responsibilities are associated with this job role: Assist passengers with self-service check-in kiosks Inspect and verify passenger documentation Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations Manage passenger baggage processing including handling and fee calculation if applicable Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance Direct passengers through Customs, Immigration, and quarantine as required Make public address announcements as required Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements Comply with Swissport Standard Operating Procedures (SOPs)Criteria needed for this jobAge : 18 years to 28 yearsQualification: 12th Pass or Above Male and Female both can apply.Communication: Good in Hindi and EnglishSalary: 21,000/- to 25,000
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Opening For Executive Assistant (Female Candidates Preferred)

Lakshmi North East Solutions (LNES)

  • 4 - 6 yrs
  • 3.0 Lac/Yr
  • Guwahati
Executive Support Calendar Management Time Management Offcie Administration Executive Liaison Meeting Coordination Appointment Scheduling Client Relations Office Organization Project Coordination Task Management Costruction Documentation Budget Management Invoiching Client Meetings Customer Service Problem Solving Attention to Detail
- Manage and maintain the executive's calendar, scheduling meetings, appointments, and travel arrangements.- Prioritize and coordinate appointments, ensuring that the executive's time is used effectively and efficiently.- Draft, proofread, and manage emails, letters, and other forms of correspondence on behalf of the executive.- Schedule and organize meetings, ensuring that the necessary materials, such as agendas, presentations, and reports, are prepared in advance.- Take meeting minutes and distribute them to relevant stakeholders.- Assist in tracking project milestones, deadlines, and deliverables, helping ensure that construction projects stay on schedule.- Prepare project reports, status updates, and presentations for management and stakeholders.- Organize and maintain project-related documents, contracts, blueprints, and other essential records.- Ensure all project documents are filed correctly, both digitally and physically, for easy access and compliance.- Assist in tracking project-related expenses, maintaining accurate financial records, and preparing financial reports for the executive or finance team.- Support the procurement process for construction materials, supplies, and subcontractors.- Assist with the preparation and review of purchase orders and contracts for vendors.- Organize travel arrangements, including flights, accommodation, and transportation for the executive and other team members related to construction site visits or client meetings.- Assist with the coordination of site visits, ensuring the executive has all the necessary information and materials.- Act as a point of contact for clients, contractors, and stakeholders, addressing their needs and facilitating communication.- Collaborate with team members and other departments to ensure smooth operations of construction projects.- Help with organizing internal meetings, ensuring that all team members are aligned on project goals and timelines.
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Hiring For B.A/B.B.A Freshers - IVF Consultant

Lakshmi North East Solutions (LNES)

  • 0 - 1 yrs
  • 1.3 Lac/Yr
  • Female
  • Guwahati
Patient Care Medical Knowledge Clinical Coordination Record Management Communication Skills Organization and Time Management Customer Service Patient Follow Up
- Patient Consultation and Guidance: Provide initial consultation and guidance to couples or individuals seeking IVF treatment, explaining the process, success rates, and available options.- Managing IVF Procedures: Oversee the IVF treatment process from start to finish, including coordinating the scheduling of necessary tests, treatments, and appointments with doctors, lab technicians, and nursing staff.- Scheduling Appointments: Coordinate patient appointments for consultations, diagnostic tests, ultrasounds, egg retrieval, embryo transfer, and follow-ups, ensuring seamless scheduling within the IVF department.- Patient Education: Educate patients about the IVF process, the necessary lifestyle changes, potential risks, and post-treatment care to ensure they are well-prepared and informed.- Documentation and Record Keeping: Maintain accurate, confidential, and up-to-date records of patient medical histories, treatments, lab results, and progress throughout their IVF journey.- Insurance Verification and Financial Counseling: Assist patients in understanding the insurance coverage for IVF procedures, verifying insurance details, and providing information on out-of-pocket costs. Guide patients through financing options if needed.- Emotional Support: Provide empathetic support to patients throughout their IVF journey, addressing their concerns, emotional well-being, and referring them to counseling services or support groups if necessary.- Liaise with Medical Team: Act as a liaison between patients and the medical team, including fertility specialists, embryologists, nurses, and lab staff, ensuring clear communication and coordination for optimal patient care.- Monitoring Treatment Progress: Track and monitor the patients progress throughout their IVF cycle, including hormone treatments, egg retrieval, embryo transfer, and pregnancy tests, ensuring the patient is following the prescribed treatment plan.
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Customer Relationship Manager

Lakshmi North East Solutions (LNES)

  • 3 - 6 yrs
  • 4.3 Lac/Yr
  • Guwahati
Customer Relationship Interpersonal Skills Convincing Power Customer Management Problem Management Customer Care Customer Handling Customer Support Customer Service
- Develop and maintain strong relationships with customers, ensuring high levels of customer satisfaction and loyalty.- Serve as the primary point of contact for customers, addressing queries, concerns, and providing timely resolutions.- Manage and update the customer database in the CRM system, ensuring all customer information is accurate, current, and complete.- Collaborate with the sales team to identify sales opportunities and generate leads within existing customer accounts.- Provide support for sales activities by tracking customer communication, assisting with proposals, and ensuring timely follow-up on leads and quotations.- Collect feedback from customers regarding products and services to ensure their satisfaction and identify areas for improvement.- Analyze customer behavior and purchasing patterns to identify opportunities for cross-selling, up-selling, or new product development.- Stay updated on the companys range of construction chemicals products, industry trends, and technical aspects to provide informed support to customers.- Address customer complaints or issues regarding product quality, delivery, or services, ensuring timely and effective resolution.- Implement strategies to improve customer retention, such as loyalty programs, exclusive offers, or regular communication to keep customers engaged.- Prepare regular reports for management on customer engagement, sales trends, customer satisfaction, and CRM system performance.- Work closely with marketing teams to coordinate promotional campaigns, product launches, and customer engagement activities.- Train sales and customer support teams on CRM tools, best practices, and customer service standards.- Regularly update and maintain the CRM system to ensure its effectiveness in tracking and managing customer data.
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