Job Title: Front Office ExecutiveSummary:The Front Office Executive is responsible for providing exceptional guest service, managing front desk operations, and ensuring a smooth check-in/check-out process in a hotel.Key Responsibilities:1. Guest Services:- Greet and assist guests with check-in/check-out procedures.- Handle room assignments, billing, and payment processing.- Address guest inquiries, requests, and complaints professionally.- Provide information about hotel amenities, local attractions, and services.2. Operations:- Manage room inventory, reservations, and occupancy reports.- Coordinate with housekeeping for room readiness.- Handle guest requests for extra services (e.g., extra beds, late check-out).3. Administrative:- Maintain accurate records, process payments, and handle cash handling procedures.- Ensure compliance with hotel policies and safety standards.4. Communication:- Collaborate with other departments (housekeeping, F&B) for seamless operations.- Respond to emails, phone calls, and messages promptly.Skills & Qualifications:1. Education: Diploma/Degree in Hospitality Management or related field.2. Experience: 1-2 years of front office experience preferred.3. Skills:- Excellent communication and interpersonal skills.- Proficiency in handling PMS (Property Management System).- Multilingual abilities are a plus.- Problem-solving and customer-oriented approach.Working Hours:- Shifts may include days, evenings, weekends, and holidays.