Job Title: Front Office Executive
Summary:
The Front Office Executive is responsible for providing exceptional guest service, managing front desk operations, and ensuring a smooth check-in/check-out process in a hotel.
Key Responsibilities:
1. Guest Services:
- Greet and assist guests with check-in/check-out procedures.
- Handle room assignments, billing, and payment processing.
- Address guest inquiries, requests, and complaints professionally.
- Provide information about hotel amenities, local attractions, and services.
2. Operations:
- Manage room inventory, reservations, and occupancy reports.
- Coordinate with housekeeping for room readiness.
- Handle guest requests for extra services (., extra beds, late check-out).
3. Administrative:
- Maintain accurate records, process payments, and handle cash handling procedures.
- Ensure compliance with hotel policies and safety standards.
4. Communication:
- Collaborate with other departments (housekeeping, F&B) for seamless operations.
- Respond to emails, phone calls, and messages promptly.
Skills & Qualifications:
1. Education: Diploma/Degree in Hospitality Management or related field.
2. Experience: 1-2 years of front office experience preferred.
3. Skills:
- Excellent communication and interpersonal skills.
- Proficiency in handling PMS (Property Management System).
- Multilingual abilities are a plus.
- Problem-solving and customer-oriented approach.
Working Hours:
- Shifts may include days, evenings, weekends, and holidays.