Desktop Support Job Vacancies in West Bengal

As a Customer Care Coordinator, you will be the first point of contact for our customers. Your role is to ensure their needs are met and to provide excellent service.**Key Responsibilities:**- **Respond to Customer Inquiries:** Answer calls and emails from customers, addressing their questions and providing information about our products and services.- **Provide Solutions:** Work to resolve customer complaints or issues by finding effective solutions that meet their needs.- **Document Interactions:** Maintain accurate records of customer interactions and transactions in our system for future reference and follow-up.- **Coordinate with Teams:** Collaborate with various departments, such as sales and technical support, to ensure customer satisfaction and efficient service delivery.- **Follow Up:** Ensure that all customer concerns are followed up on in a timely manner to confirm resolution and satisfaction.**Required Skills and Expectations:**- **Communication Skills:** You should possess strong verbal and written communication skills to effectively interact with customers and provide clear information.- **Problem-Solving Abilities:** You should be able to think critically and quickly find solutions to customer problems.- **Customer-Focused Mindset:** A friendly and helpful attitude towards customers is essential for success in this role.- **Basic Computer Skills:** Familiarity with computers and knowledge of common software applications will help you document and manage customer inquiries.- **Team Player:** Being able to work well with others is important since you will collaborate with various teams to assist customers adequately.

As a Customer Care Coordinator, you will be responsible for providing exceptional customer service to our clients. Your key responsibilities will include answering customer inquiries via phone, email, and chat, resolving customer complaints, and escalating issues to the appropriate team members for resolution.You will also be expected to maintain accurate records of customer interactions, feedback, and complaints, as well as collaborate with other departments to ensure a seamless customer experience.The ideal candidate for this role should have excellent communication skills, both written and verbal, strong problem-solving abilities, and a customer-focused mindset. Additionally, candidates should be detail-oriented, organized, and able to multitask efficiently in a fast-paced environment.A high school diploma or equivalent is required for this role, and previous customer service experience is preferred but not mandatory. Training will be provided to help you succeed in this role.

Job Title: Indoor Sales & Marketing ExecutiveLocation: Kolkata (Office-based)Company: The Finishing TouchJob Role:We are looking for an Indoor Sales & Marketing Executive to handle client communication and digital promotion of our services.Responsibilities:Create basic marketing posts on CanvaEmail and WhatsApp communication with potential clientsCall and follow up with clients and leadsPromote company services digitallyHandle enquiries from social media and other platformsMaintain client and lead recordsRequirements:Experience in indoor sales or marketingComfortable with client calls and follow-upsBasic knowledge of CanvaGood English communication skillsFamiliarity with Instagram, WhatsApp, and email

**Key Responsibilities:**1. Coordinate sales activities: The sales coordinator will be responsible for coordinating and supporting the sales team in their day-to-day activities, ensuring smooth operations and timely responses to customer inquiries.2. Support order processing: The candidate will assist in processing sales orders, tracking shipments, and ensuring timely delivery to customers, maintaining accurate records and documentation.3. Provide customer support: The sales coordinator will handle customer queries, complaints, and requests, providing excellent service and resolving issues to ensure customer satisfaction and loyalty.4. Assist in sales administration: The candidate will help in maintaining sales databases, preparing sales reports, and analyzing sales data to support decision-making and strategic planning.**Required Skills and Expectations:**1. Excellent communication skills: The candidate must have strong verbal and written communication skills to interact effectively with customers, sales team members, and other stakeholders.2. Strong organizational skills: The sales coordinator should be detail-oriented, able to prioritize tasks, and manage multiple responsibilities efficiently.3. Proficiency in Microsoft Office: The candidate must be proficient in using Microsoft Office applications like Word, Excel, and PowerPoint for data analysis, report generation, and communication.4. Experience in retail sales and customer care: A minimum of 6-8 years of experience in retail sales, customer service, or related roles is required to effectively perform the job responsibilities.5. Coordination skills: The candidate should have strong coordination skills to collaborate with internal teams, external partners, and customers to ensure smooth sales operations.

Key Responsibilities:1. Install and configure computer hardware components: As a hardware engineer, you will be responsible for setting up and installing various computer hardware components such as motherboards, processors, RAM, and hard drives.2. Troubleshoot hardware issues: You will need to diagnose and troubleshoot hardware problems in desktop computers, laptops, and other electronic devices to ensure they are functioning properly.3. Perform software installations: You will be required to install and configure software applications on computer systems as per the users' requirements.4. Maintain hardware inventory: You will need to keep track of hardware inventory, order new equipment as needed, and ensure that all hardware assets are accounted for.5. Provide desktop support: As a hardware engineer, you will assist users with any hardware-related issues they may face and provide timely support to ensure smooth operations.Required Skills and Expectations:1. Knowledge of hardware networking: Candidates should have a basic understanding of networking concepts and how hardware components interact within a network setup.2. Strong grasp of computer hardware: Familiarity with computer hardware components and their functions is essential for this role.3. Experience in desktop support: Candidates should have experience in troubleshooting desktop hardware issues and providing support to end users.4. Ability to perform software installations: Proficiency in installing and configuring software applications on computer systems is required for this position.5. Strong attention to detail: Hardware engineers need to be meticulous in their work to ensure that all hardware components are installed correctly and functioning properly.

Empathy. An empathetic listener understands and can share the customer's feelings. ...Communication. ...Patience. ...Problem solving. ...Active listening. ...Reframing ability. ...Time management. ...Adaptability

Customer Care Job Description (Work From Home)Role: Customer Care RepresentativeWork Type: Full-time, Work From HomeWhat you will do:Answer customer calls, chats, and emails.Help customers with orders, delivery updates, returns, and exchanges.Solve complaints politely and quickly.Give correct product and service information.Keep records of customer conversations.Work with the team to fix customer problems.What we expect:Good communication skills.Friendly and patient attitude.Basic computer and typing skills.Able to work from home with good internet.Experience in customer service is a plus.Work Details:Location: Remote (Work From Home)

Role of Computer Hardware & Networking (1+ Year Experience)As a hardware and networking technician with over 1 year of experience, the role includes:Installing & configuring computers, printers, and networking devices.Troubleshooting hardware issues (motherboard, RAM, HDD, etc.).Maintaining LAN/Wi-Fi networks including routers, switches, and cables.Handling system formatting, OS installation, and driver updates.Monitoring network performance and resolving connectivity issues.Providing technical support to users and maintaining IT assets.Implementing basic security measures like antivirus and firewalls.

Hardware eng

Should be experienced in the same field for minimum 2 years. Must have full knowledge of maintaining and troubleshooting computer networks and hardware, as well as providing technical support to users. They will be the first point of contact for users who have questions or problems with the network or their devices. Should have proper work experience of checking and installation of IP cameras, troubleshooting their problems, etc.

*Exciting opportunity for Customer Support*Location: GurgaonProcess: Tata Motors(Customer Service)Work Schedule: 6 days working Rotational weekoff_Day shift for Females 24*7 rotational shift for male Candidates_ Qualification: *Graduation mandatory*Experience: *Minimum 1 Year experience in BPO*Salary: *26000 *Skill Set: *V5*Language: *Good English* Intrested candidates can share their Updated Resume: HR.STAFFENCE@GMAIL.COMRegards,Staffence HR Team

Resident support engineer for big healthcare business house

Votiko Solutions: Your Pathway to a Rewarding Career Adventure!Explore a realm of possibilities with Votiko Connects, where we welcome driven individuals to become Call Center Executives in our expanding international BPO.Position: Call Center ExecutivesCompany: Votiko ConnectsType: International BPO (Crafting Success from Anywhere)Start Your Success Journey:1. Ignite your telemarketing expertise: lead generation, appointment scheduling, surveys, and verification.2. Master the art of inbound and outbound communication, crafting personalized experiences for B2B and B2C clients. 3. Build strong customer relationships through calls, emails, and live chat interactions.4. Exceed performance benchmarks, demonstrating your skills in a self-directed environment.Your Success Qualifications:1. Brighten your career with at least 3 years of experience in the vibrant international call center sector. 2. Communicate fluently in English, complemented by outstanding communication abilities.3. Age is merely a number seize opportunities for those under 40 years.4. Showcase a solid history in telemarketing and customer service.5. Equipped with a laptop and a reliable broadband connection for a smooth remote working experience.Why Votiko Connects? Unleash the Potential: Competitive salary: 20,000 to 40,000 per month + incentives, based on your remarkablperformance. Enjoy the flexibility of working from any location you choose. Become part of a culture that prioritizes satisfaction, growth, and celebration.Slogan: Votiko Connects - Where Every Call is a Bridge to Your Success!Ready to Connect? Reach Out Now: Dial 8511539085 or dispatch your resume to hr@votiko.comEmbark on a journey where each call connects you to new heights, and every interaction is a stepping stone towards a flourishing career. Join Votiko Connects, where success is not just a destination; it's the journey we embark on together!

Designation - Customer Support.Responsibilities:1.Identifying hardware and software solutions.2.Troubleshooting technical issues.3.Resolving network issues.4.Installing and configuring hardware and software.5.Speaking to customers to quickly get to the root of their problem. 6.Following up with clients to ensure the problem is resolved

**Requirements: **1. Excellent English grammar with a typing speed of 50 wpm and high fluency inspoken English with an accent.2. Graduate degree required.3. Proficient English-speaking skills.4. Relevant experience in eCommerce end-to-end operations.5. Only candidates with experience in the relevant field may apply.6. Final interview round will be conducted with client representatives.**Responsibilities: **1. Respond to customer inquiries via chat, email, and phone promptly andprofessionally.2. Assist customers with order placement, product inquiries, account management,and issue resolution.3. Provide accurate and detailed information regarding company products, policies,and procedures.4. Handle customer complaints and resolve conflicts effectively and efficiently.5. Troubleshoot technical issues and escalate complex problems to appropriatedepartments.6. Ensure customer satisfaction by going above and beyond to meet their needsand expectations.7. Document all interactions with customers accurately in the CRM system.8. Collaborate with other team members to improve processes and enhance theoverall customer experience.9. Stay updated on industry trends and product knowledge to better assistcustomers.**Key Skills: **1. Excellent communication skills, both written and verbal.2. Strong problem-solving abilities.3. Ability to remain calm and composed under pressure.4. Attention to detail and accuracy.5. Empathy and patience when dealing with customers.6. Ability to multitask and prioritize tasks effectively.7. Proficiency in MS Office and CRM software.

VGM Company. Opening for BPO jobs for the Kolkata location. It's a day shift work from office job. Shift timings 9am-6pm. Biometric based attendance system. Minimum HS pass. Fresher and Experienced both can apply. Performance based incentives there. PF and ESIC facilities are there. Rana HR

Need OEM Laptop engineer for field support

WE ARE URGENTLY HIRING CUSTOMER SERVICE EXECUTIVE FOR OUR COMPANYAGE- 18 TO 32QUALIFICATION- 12TH PASSMALE AND FEMALE BOTH CAN APPLYSALARY - 22K TO 25KCustomer Service Executives deal directly with clients to assist them with purchases, answer their queries, and find solutions to their issues. In some organisations, Customer Service Executives have higher-level duties. These include training new employees and supervising the customer service team. They may also create recommendations on best practices for handling different clients, and how to retain customers.