IT Helpdesk Jobs

Experience: 3-5 years of experience in a call centre or customer service role. Proven track record of handling inbound and outbound calls in a professional manner. Experience in logging user issues and accurately documenting details in a ticketing system. Ability to troubleshoot basic technical issues and escalate complex problems to the appropriate teams. Familiarity with call centre software andsystems (e.g., CRM software, ticketing systems). Excellent verbal and written communication skills to effectively interact with users/customers. Ability to work independently with minimal supervision in a fast-paced environment.Experience in providing first-level support and resolving user queries and complaints. Knowledge of IT systems, software applications, and troubleshooting techniques. Familiarity with government IT policies and procedures. Ability to work collaboratively with cross-functional teams to resolve user issues. Patience and empathy to handle user concerns and complaints effectively. Strong problem-solving skills and attention to detail in resolving user issues. Adaptability to learn new tools and technologies quickly. Customer-focused mindset with a commitment to delivering high-quality service and support. Ability to maintain composure and professionalism during high-pressure situations.

Location: Lamington Road, MumbaiExperience: 1 - 2 yearsEmployment Type: Full-timeWorking Days: Monday to SaturdaySalary: 1.80 to 2.40 LPAJob Overview:We are looking for a Desktop Support Engineer with 12 years of experience to provide technical assistance and support for hardware, software, and basic network-related issues. The ideal candidate should have hands-on experience troubleshooting desktop/laptop systems, installing applications, and assisting end-users with day-to-day IT concerns.Key Responsibilities:Provide technical support for desktops, laptops, printers, and peripherals.Install and configure Windows operating systems and required software.Troubleshoot hardware, software, and connectivity issues.Set up and configure user email accounts and basic system access.Assist in software installations, updates, and antivirus maintenance.Support LAN/Wi-Fi connectivity troubleshooting.Maintain IT inventory records and documentation.Escalate complex technical issues to senior IT staff when required.Assist users via remote or on-site support.Skills & Qualifications:Diploma or Degree in IT, Computer Science, or related field.12 years of desktop/IT support experience.Knowledge of Windows OS installation and configuration.Basic networking knowledge (IP settings, LAN/Wi-Fi troubleshooting.)Familiarity with MS Office installation and support.Hardware troubleshooting skills.Good communication and user-support skills.Ability to work independently and manage multiple support requests.Application Process:Interested candidates can share their updated Resume & Portfolio with the subject line:[Job Title] [Your Name] at ambitious@smgroup.work (CC:team.hiringdesk@gmail.com)For queries, contact: +91-93215 83057 / +91-8850220484In your email, mention:Current CTC, Expected CTC, Notice period, Location and total number of experience in years.Note: We do not charge candidates at any stage. Please stay alert for scams.

Knowledge of computer, basic software installation, troubleshooting, basic network troubleshooting, basic hardware knowledge, basic troubleshooting, antivirus installation, microsoft office installation

Job Summary:We are seeking a proactive and detail-oriented IT Coordinator to support our organizations technology operations. The IT Coordinator will oversee IT-related activities, manage support requests, coordinate with vendors, and assist in the implementation of IT systems and policies. This role is vital in ensuring the smooth functioning of our hardware, software, and network systems.Key Responsibilities: Coordinate day-to-day IT operations, including hardware, software, network, and system administration. Collaborate with IT vendors and service providers to ensure timely support and maintenance. Coordinate with engineers on a daily basis for the timely call closure. Ensure that calls are closed within the SLA. Preparation of Calls reports & daily dashboard. Preparation of Vouchers for the payment of the vendor engineers.Qualifications: Bachelors degree in any field. Experience of around 0-2 years Proven experience in IT coordination, system administration, or IT support roles. Familiarity with hardware/software procurement and vendor management. Excellent communication and interpersonal skills. Ability to manage multiple tasks and prioritize effectively.

Provide first-line technical support to end-users (both store and corporate staff) for hardware, software, and network-related issues, including desktops, laptops, printers, NVRs, and CCTV systems. Diagnose and resolve technical problems efficiently, ensuring minimal downtime. Troubleshoot and resolve network connectivity issues and assist with network installations and upgrades. Configure and maintain Wi-Fi networks across store and office locations. Collaborate with external vendors to escalate technical issues and ensure prompt resolutions. Track and manage inventory of IT hardware and software assets, including RFID scanners and thermal printers. Knowledge of RFID Configuration, Thermal & TSC Barcode printer Configuration Ensure the proper maintenance of all IT equipment, both hardware and software, across the organization. Provide on-call support and work during non-standard hours as needed to resolve critical issues. Act as a team player, collaborating effectively with the Head Office IT team to ensure seamless operations and resolve technical issues.Ready to work Night Shift Sometime not Always

Handle IT support calls and maintain SLA timelines. Log and track incidents until closure. Coordinate with engineers for issue resolution. Manage scheduled maintenance activities. Maintain engineer attendance, leaves, and shift adjustmentsFEEL FREE TO CALL AT 9930693000

It Support Executive Required

1- Router set-up Knowledge2- Window-11 Set up or have knowledge is must3- Ready to do other work outside from the office4- Climping knowledge5- IT experience is an extra benefit

Job Title : Helpdesk Executive/ Call CoordinatorJob Location : Work From Home (WFH)Job Type : Full-TimeTotal Positions : 2Working Days : Monday to SaturdayWorking Hours : 9:00 am to 7:00 pmJob Description :1. Act as the single point of contact for customer support and incident requests.2. Coordinate with Customers, Engineers, and Vendors via Calls and E-mails.3. Route tasks, jobs, requests, and incidents to the appropriate engineers and vendors based on the nature of the calls.4. Provide continuous updates to customers regarding the status of requests and incidents, over calls and emails, until resolution.5. Maintain accurate records of all tasks, jobs, requests, and incidents in MS Excel.6. Follow the Escalation Matrix as required, depending on the status of tasks or incidents.7. Prepare Daily, Weekly, and Monthly MIS Reports.Education & Experience :1. Academic Qualification : Any Graduate2. Experience Required : Minimum 6 months to 2 years3. Communication Skills : Proficient in English (Written & Verbal), and able to communicate in Hindi and Marathi.4. Salary Offered : upto 3Lacs/Annum5. Joining : 30 DaysImportant Note : Only experienced candidates (6 months to 2 years in Call Coordination, Service Desk, and Vendor Management) are encouraged to apply.Interested candidates are invited to share their updated CV at hr@sprvinfosys.com

Key ResponsibilitiesInstall, configure, and maintain desktops, laptops, printers, and peripherals.Provide support for Windows / macOS / Linux operating systems and applications.Troubleshoot network connectivity issues (LAN, WAN, Wi-Fi, VPN).Handle user queries related to software, email, antivirus, and office applications.Manage Active Directory (user accounts, password resets, access permissions).Perform system upgrades, patch updates, and security configurations.

1.1 FTE Skillset1.1.1. Two to three (23) years of experience providing IT infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and fixing the problems without impacting or violating hardware warranty or customer security compliance requirements.1.1.2. Client requires background checks for all technicians, with auditable references for education, qualifications, and previous employment history.1.1.3. Hands-on experience in installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripheral hardware problems.1.1.4. Experience or ability to follow instructions for installing and troubleshooting desktop applications.1.1.5. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hands activities under instruction-based tasks at sites.1.1.6. Ability to lift/move computer equipment weighing up to 50 lbs.1.1.7. Skilled in desk-side support and PC break/fix, including basic administration of Windows OS. Subcontractor to identify, through transition, and communicate in advance the dispatch locations where basic Mac OS support may be required as a smart hands event. Once the locations and quantities are known, the Client and WWTS will mutually agree on a support strategy for Mac OS support.1.1.8. Client prefers, where commercially practical, that the subcontractor uses technicians with an Associate's Degree in Electronics and CompTIA A+ Certification. Where the subcontractor is unable to do this, they must ensure and certify that technicians meet the subcontractor's own internal required standard. A client-specific technician certification program will be introduced during the transition.1.1.9. Experience with anti-spyware and anti-virus software.1.1.10. Some working knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.1.1.11. Evaluation and installation of primary and peripheral computer and networking hardware, including but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels all under Smart Hands capability supported by the Client.1.1.12. Ability to troubleshoot system and network issues using good deductive reasoning skills under the Smart Hands capability supported by the Client.1.1.13. Good written and oral communication skills with clients and management. Good interpersonal skills. FTE must speak the local language and English to facilitate communication with the Client.1.1.14. Ability to work with deadlines and complete tasks on time.1.1.15. FTEs may be subject to a Service Readiness Test by the Client. FTEs will be accepted based on the successful completion of this test. All training requirements will be provided by the Client. The Service Readiness Test may need to be completed before go-live with sufficient time to obtain a replacement if necessary.1.1.16. Subcontractor will be required to provide a basic tool kit for each FTE. Tool kits will be defined during the transition phase. All FTEs must have valid mobile phones, and their contact numbers must be shared as required. Technicians must be reachable after hours for emergency queries.

Desktop support engineers provide support for users of computers and software systems. They provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance. They also answer on-the-spot inquiries from users. Desktop support engineers may provide general training for applications and hardware as well.Responsibilities and DutiesResponds to client inquiriesProvides technical support to usersTroubleshoots hardware and software issuesProvides instructions or directly sets up desktop hardwareAssists with installation of computer software and operating system updatesRecords logs of rendered support

Key Responsibilities:Serve as the primary contact for users seeking technical assistance via phone, email, or helpdesk system.Monitor and prioritize incoming IT support tickets.Assign and escalate tickets to appropriate support teams or personnel.Follow up on open incidents and ensure timely resolution.Maintain accurate records of issues and solutions within the helpdesk system.Prepare Daily/Weekly/Monthly/Yearly reports on support metrics and ticket statuses.Assist in creating and updating IT support documentation, FAQs, and SOPs.Coordinate with vendors and third-party service providers for issue resolution when required.Ensure end-user satisfaction by maintaining high-quality support standards.Requirements:Local Vadodara candidates are highly preferred.Bachelors degree in Information Technology, Computer Science, or related field (preferred).Proven experience in IT support/helpdesk environment.Good knowledge of Windows OS, MS Office, remote desktop tools, and ticketing systems (e.g., Freshdesk, Zendesk, ServiceNow).Excellent communication and interpersonal skills.Strong organizational and multitasking abilities.Ability to work under pressure and handle multiple issues simultaneously.ITIL Foundation certification (preferred but not mandatory).Key Skills:Ticket Management & Helpdesk ToolsCoordination & Escalation HandlingBasic Troubleshooting (Hardware, Software, Network)Communication & Customer ServiceReporting & DocumentationTime Management

Key Responsibility Hardware Desktop, Laptop Part Replacement & troubleshooting. Experience with Windows Installation & troubleshooting. knowledge of office peripherals, like printers, and scanners. Identification of problems and providing technical solutions. Should be up to date with the upgrades and maintain the systems updated. Crimping, Punching & LAN Testing Anti-Virus, setting-up Meeting Application & Ticketing Tool. Basic Knowledge in networking, ADSL routing, and switching. Troubleshoot network and wireless connectivity of end users. Monitoring of CCTV IP Camera and ISP Links.

We have SAAS playform, require onboarding officer on our platform, having good communication skills

Ticketing Systems:Experience with tools like ServiceNow, JIRA, Zendesk, or ManageEngine for logging and tracking issues.Familiarity with ITIL concepts like Incident, Change, and Problem Management.Soft SkillsCommunication Skills:Clear and concise communication with end users.Ability to explain technical issues to non-technical users.Customer Service:Empathy and patience while handling user complaints.Maintaining a customer-first approach to resolving issues.Problem-Solving:Analyzing issues logically and providing effective solutions.Ability to handle and prioritize multiple tasks.Time Management:Managing time effectively to resolve issues within defined SLAs.Prioritizing critical tasks during high-pressure situations.Team Collaboration:Working effectively with IT teams and escalating issues when necessary.Sharing knowledge with peers for continuous improvement.Tools and PlatformsTicketing and Monitoring:ServiceNow, JIRA, Zendesk, SolarWinds.Remote Support:TeamViewer, AnyDesk, Remote Desktop, LogMeIn.Communication Tools:Microsoft Teams, Slack, Zoom.Basic Monitoring Tools:Tools for hardware health, network activity, and log analysis.Additional SkillsAdaptability:Learning new tools and technologies quickly.Attention to Detail:Identifying root causes and preventing repeat issues.Documentation:Maintaining detailed records of issues and solutions in a knowledge base.Training and Guidance:Assisting users in understanding systems and software.

We're seeking an experienced Desktop Support Engineer to provide technical assistance and support for our organization's desktop infrastructure. The ideal candidate will have excellent problem-solving skills, strong communication skills, and the ability to work effectively in a fast-paced environment.Key Responsibilities:1. Provide technical support for desktops, laptops, printers, and other peripherals.2. Install, configure, and troubleshoot hardware and software issues.3. Resolve technical issues remotely or on-site.4. Configure and manage user accounts, email, and network settings.5. Monitor and maintain inventory of hardware and software