IT Helpdesk Jobs

As a Desktop Support Engineer, you will be a vital part of our IT team in Chennai, responsible for ensuring the smooth operation of desktop systems. Your primary role will be to provide technical support to users and maintain hardware and software functionality.**Key Responsibilities:**- **User Support:** Assist employees with technical issues related to desktops, laptops, and peripherals to ensure they can perform their tasks without interruptions.- **Troubleshooting:** Identify and resolve hardware and software problems, using diagnostic tools and techniques to restore functionality as quickly as possible.- **Installation and Configuration:** Set up new desktops and laptops, installing necessary software, drivers, and configuring settings according to company policies.- **Maintenance:** Perform regular maintenance checks on hardware and software to prevent issues and ensure optimal performance.- **Documentation:** Keep detailed records of support requests, solutions provided, and hardware inventory to maintain transparency and assist in future troubleshooting efforts.**Required Skills and Expectations:**We are looking for candidates with 3 to 6 years of experience in desktop support roles. You should have strong knowledge of operating systems, especially Windows and basic networking concepts. Excellent communication skills are essential for effectively interacting with users. You must be detail-oriented, patient, and capable of working under pressure. A good understanding of computer hardware and software troubleshooting techniques is necessary. Candidates should be able to work full-time from the office and are required to be male.

We are looking for a Desktop Support Engineer to join our team in Coimbatore Bypass, Coimbatore. The ideal candidate will have 1 to 7 years of experience, and an educational background in I.T.I. This role requires a male candidate and involves working from our office.As a Desktop Support Engineer, you will be responsible for providing technical support to our employees. Key responsibilities include diagnosing and fixing hardware and software issues. This involves troubleshooting problems with desktop computers, printers, and other peripherals to ensure they operate smoothly. You will also be tasked with installing and configuring new systems. This means setting up computers with the necessary software and tools that employees need for their work. Another important part of the role is maintaining inventory of IT assets. You will keep track of equipment and assist in managing software licenses to ensure compliance and availability.To succeed in this role, you should have strong problem-solving skills and knowledge of operating systems and applications. Proficiency in network configurations and security protocols is essential. Additionally, good communication skills are important as you will interact with employees to understand their technical issues. We expect the candidate to be proactive, detail-oriented, and able to work independently while also being part of a team. A commitment to providing excellent customer service is crucial for this position.

Perform system builds, software deployment, installation, configuration, and troubleshooting of applications. Install, configure, repair, and troubleshoot desktop/laptop hardware and local & network printers. Troubleshoot hardware issues (Dell / HP / Lenovo preferred). Coordinate with vendors for hardware repair, replacement, and warranty support. Maintain IT asset inventory for laptops, desktops, accessories, and peripherals. Maintain list of all IT assets and ensure proper inventory handling. Vendor management and coordination for IT procurement and support activities.

Job Title: IT Helpdesk CoordinatorDepartment: Information TechnologyReports To: IT Service Desk ManagerLocation: On-site at Navrangpura Employment Type: Full-TimeAbout UsKalp Systems has been engaged in providing cutting-edge IT solutions for the past 36 years. Our ITServices team is the heartbeat of our organization, ensuring our clients and employees have theseamless technology experience they need to succeed. We are located in Navrangpura, Gujarat.Role OverviewWe are seeking a highly organized, proactive, and customer-focused IT Helpdesk Coordinator to act asthe air traffic controller for our IT support team. In this role, you will be the first point of contact forincoming IT requests, responsible for triaging, prioritizing, and dispatching tickets to the appropriatetechnical resources. You will not necessarily be fixing the technical issues yourself unless required;rather, you will ensure that every issue is tracked, routed efficiently, and resolved within our ServiceLevel Agreements (SLAs), all while providing exceptional communication to our users.

Troubleshoot and resolve complex hardware and software issues on desktops, laptops, andother devices. Provide comprehensive IT support to users for a wide range of technical challenges. Oversee network performance, proactively identify and troubleshoot network problems, andEnsure optimal functionality. Design, implement, and manage LAN and wireless networks to meet evolving businessneeds. Maintain a comprehensive IT asset inventory, including tracking utilization, depreciation, andlifecycle management. Conduct regular IT asset audits to ensure accurate records and optimal resource allocation. Manage IT-related inventory, ensuring e:icient issuance of hardware, software, andaccessories to users. Maintain the cleanliness and functionality of desktops and network racks. Install and configure software with organizational credentials, adhering to security bestpractices. Generate and manage IT-related reports to track progress, identify trends, and support datadrivendecision-making. Collaborate with cross-functional teams to continuously improve the IT infrastructure andAlign it with business goals. Provide timely updates to senior management on critical IT issues and propose strategicchanges to optimise operations.

Experience: 3-5 years of experience in a call centre or customer service role. Proven track record of handling inbound and outbound calls in a professional manner. Experience in logging user issues and accurately documenting details in a ticketing system. Ability to troubleshoot basic technical issues and escalate complex problems to the appropriate teams. Familiarity with call centre software andsystems (e.g., CRM software, ticketing systems). Excellent verbal and written communication skills to effectively interact with users/customers. Ability to work independently with minimal supervision in a fast-paced environment.Experience in providing first-level support and resolving user queries and complaints. Knowledge of IT systems, software applications, and troubleshooting techniques. Familiarity with government IT policies and procedures. Ability to work collaboratively with cross-functional teams to resolve user issues. Patience and empathy to handle user concerns and complaints effectively. Strong problem-solving skills and attention to detail in resolving user issues. Adaptability to learn new tools and technologies quickly. Customer-focused mindset with a commitment to delivering high-quality service and support. Ability to maintain composure and professionalism during high-pressure situations.

Location: Lamington Road, MumbaiExperience: 1 - 2 yearsEmployment Type: Full-timeWorking Days: Monday to SaturdaySalary: 1.80 to 2.40 LPAJob Overview:We are looking for a Desktop Support Engineer with 12 years of experience to provide technical assistance and support for hardware, software, and basic network-related issues. The ideal candidate should have hands-on experience troubleshooting desktop/laptop systems, installing applications, and assisting end-users with day-to-day IT concerns.Key Responsibilities:Provide technical support for desktops, laptops, printers, and peripherals.Install and configure Windows operating systems and required software.Troubleshoot hardware, software, and connectivity issues.Set up and configure user email accounts and basic system access.Assist in software installations, updates, and antivirus maintenance.Support LAN/Wi-Fi connectivity troubleshooting.Maintain IT inventory records and documentation.Escalate complex technical issues to senior IT staff when required.Assist users via remote or on-site support.Skills & Qualifications:Diploma or Degree in IT, Computer Science, or related field.12 years of desktop/IT support experience.Knowledge of Windows OS installation and configuration.Basic networking knowledge (IP settings, LAN/Wi-Fi troubleshooting.)Familiarity with MS Office installation and support.Hardware troubleshooting skills.Good communication and user-support skills.Ability to work independently and manage multiple support requests.Application Process:Interested candidates can share their updated Resume & Portfolio with the subject line:[Job Title] [Your Name] at ambitious@smgroup.work (CC:team.hiringdesk@gmail.com)For queries, contact: +91-93215 83057 / +91-8850220484In your email, mention:Current CTC, Expected CTC, Notice period, Location and total number of experience in years.Note: We do not charge candidates at any stage. Please stay alert for scams.

Knowledge of computer, basic software installation, troubleshooting, basic network troubleshooting, basic hardware knowledge, basic troubleshooting, antivirus installation, microsoft office installation

Job Summary:We are seeking a proactive and detail-oriented IT Coordinator to support our organizations technology operations. The IT Coordinator will oversee IT-related activities, manage support requests, coordinate with vendors, and assist in the implementation of IT systems and policies. This role is vital in ensuring the smooth functioning of our hardware, software, and network systems.Key Responsibilities: Coordinate day-to-day IT operations, including hardware, software, network, and system administration. Collaborate with IT vendors and service providers to ensure timely support and maintenance. Coordinate with engineers on a daily basis for the timely call closure. Ensure that calls are closed within the SLA. Preparation of Calls reports & daily dashboard. Preparation of Vouchers for the payment of the vendor engineers.Qualifications: Bachelors degree in any field. Experience of around 0-2 years Proven experience in IT coordination, system administration, or IT support roles. Familiarity with hardware/software procurement and vendor management. Excellent communication and interpersonal skills. Ability to manage multiple tasks and prioritize effectively.

Provide first-line technical support to end-users (both store and corporate staff) for hardware, software, and network-related issues, including desktops, laptops, printers, NVRs, and CCTV systems. Diagnose and resolve technical problems efficiently, ensuring minimal downtime. Troubleshoot and resolve network connectivity issues and assist with network installations and upgrades. Configure and maintain Wi-Fi networks across store and office locations. Collaborate with external vendors to escalate technical issues and ensure prompt resolutions. Track and manage inventory of IT hardware and software assets, including RFID scanners and thermal printers. Knowledge of RFID Configuration, Thermal & TSC Barcode printer Configuration Ensure the proper maintenance of all IT equipment, both hardware and software, across the organization. Provide on-call support and work during non-standard hours as needed to resolve critical issues. Act as a team player, collaborating effectively with the Head Office IT team to ensure seamless operations and resolve technical issues.Ready to work Night Shift Sometime not Always

Handle IT support calls and maintain SLA timelines. Log and track incidents until closure. Coordinate with engineers for issue resolution. Manage scheduled maintenance activities. Maintain engineer attendance, leaves, and shift adjustmentsFEEL FREE TO CALL AT 9930693000

It Support Executive Required

1- Router set-up Knowledge2- Window-11 Set up or have knowledge is must3- Ready to do other work outside from the office4- Climping knowledge5- IT experience is an extra benefit

Job Title : Helpdesk Executive/ Call CoordinatorJob Location : Work From Home (WFH)Job Type : Full-TimeTotal Positions : 2Working Days : Monday to SaturdayWorking Hours : 9:00 am to 7:00 pmJob Description :1. Act as the single point of contact for customer support and incident requests.2. Coordinate with Customers, Engineers, and Vendors via Calls and E-mails.3. Route tasks, jobs, requests, and incidents to the appropriate engineers and vendors based on the nature of the calls.4. Provide continuous updates to customers regarding the status of requests and incidents, over calls and emails, until resolution.5. Maintain accurate records of all tasks, jobs, requests, and incidents in MS Excel.6. Follow the Escalation Matrix as required, depending on the status of tasks or incidents.7. Prepare Daily, Weekly, and Monthly MIS Reports.Education & Experience :1. Academic Qualification : Any Graduate2. Experience Required : Minimum 6 months to 2 years3. Communication Skills : Proficient in English (Written & Verbal), and able to communicate in Hindi and Marathi.4. Salary Offered : upto 3Lacs/Annum5. Joining : 30 DaysImportant Note : Only experienced candidates (6 months to 2 years in Call Coordination, Service Desk, and Vendor Management) are encouraged to apply.Interested candidates are invited to share their updated CV at hr@sprvinfosys.com

Service Desk Support Trainee Job DescriptionOne Liner :Fluent in Spoken & Written English (B1 CEFR level minimum). Basic troubleshooting skills and foundational ability to identify and resolve tech problems, by following basic steps and readily available instructions.Must Have Skills : English Proficiency: Must be proficient in both written and verbal English, equivalent to CEFR Level B1 (proficient). This includes the ability toHold clear, spontaneous, and productive conversations via phone.Write detailed, grammatically correct support emails and chat responses.Communicate complex technical issues to non-technical users in an understandable manner.You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to -Provide world class remote assistance to users via Chat, Phone and eMailAssists users by remote troubleshooting and resolving technical and service issues.Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues.Principle duties and responsibilities Job Description :Provides comprehensive remote support across major operating systems -Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.Follows documented procedures for issues presented and escalates further if need be.Delivers support for G suite applications, covering installation and basic usage -When necessary, escalates issues to the SMEs / Leads for resolution.Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently.Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support.Regularly and actively participates in technical training sessions to stay up to date with the latest tools and processes, leveraging knowledge base (KB) resources to enhance issue resolutionProactively identifies recurring or unique user issues, providing valuable feedback for continuous improvement of support processes and troubleshooting techniques.Communicate effectively with non-technical users to explain solutions in an understandable manner.Must Have Skills :Degree Certificate (Any, but should have good written and verbal communication skills)0 - 1 years of Customer Service experienceExcellent communication skills, should be able to hold a conversationBasic troubleshooting and should be able to comprehend the issues presentedAbility to deal professionally as well as ability to learn new products and technologiesGood customer service skills, multitasking and documentation skillsAbility to adjust quickly to the changing priorities and implement the same per business requirementsBasic knowledge on IT systemsKnowledge, Skills and Abilities :Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skillsGood Analytical & Cognitive skillsRequired Skills & Qualifications:Education: Any degree, with strong written and verbal communication skills.Experience: 0-1 year in customer service.Communication & Customer Handling:Excellent communication skills with the ability to engage in conversations, comprehend issues, and provide professional support.Strong customer service approach and attitude, multitasking, and documentation skills.Technical & Analytical Skills: Basic troubleshooting and IT systems knowledge, with the ability to analyze and resolve technical issues effectively. Good analytical and cognitive skills.Adaptability & Learning: Quick to adjust to changing priorities and business requirements. Ability to learn and adapt to new products and technologies efficiently.

Key ResponsibilitiesInstall, configure, and maintain desktops, laptops, printers, and peripherals.Provide support for Windows / macOS / Linux operating systems and applications.Troubleshoot network connectivity issues (LAN, WAN, Wi-Fi, VPN).Handle user queries related to software, email, antivirus, and office applications.Manage Active Directory (user accounts, password resets, access permissions).Perform system upgrades, patch updates, and security configurations.

Key Responsibilities:Serve as the primary contact for users seeking technical assistance via phone, email, or helpdesk system.Monitor and prioritize incoming IT support tickets.Assign and escalate tickets to appropriate support teams or personnel.Follow up on open incidents and ensure timely resolution.Maintain accurate records of issues and solutions within the helpdesk system.Prepare Daily/Weekly/Monthly/Yearly reports on support metrics and ticket statuses.Assist in creating and updating IT support documentation, FAQs, and SOPs.Coordinate with vendors and third-party service providers for issue resolution when required.Ensure end-user satisfaction by maintaining high-quality support standards.Requirements:Local Vadodara candidates are highly preferred.Bachelors degree in Information Technology, Computer Science, or related field (preferred).Proven experience in IT support/helpdesk environment.Good knowledge of Windows OS, MS Office, remote desktop tools, and ticketing systems (e.g., Freshdesk, Zendesk, ServiceNow).Excellent communication and interpersonal skills.Strong organizational and multitasking abilities.Ability to work under pressure and handle multiple issues simultaneously.ITIL Foundation certification (preferred but not mandatory).Key Skills:Ticket Management & Helpdesk ToolsCoordination & Escalation HandlingBasic Troubleshooting (Hardware, Software, Network)Communication & Customer ServiceReporting & DocumentationTime Management