IT Helpdesk Job Vacancies in Hyderabad

Service Desk Support Trainee Job DescriptionOne Liner :Fluent in Spoken & Written English (B1 CEFR level minimum). Basic troubleshooting skills and foundational ability to identify and resolve tech problems, by following basic steps and readily available instructions.Must Have Skills : English Proficiency: Must be proficient in both written and verbal English, equivalent to CEFR Level B1 (proficient). This includes the ability toHold clear, spontaneous, and productive conversations via phone.Write detailed, grammatically correct support emails and chat responses.Communicate complex technical issues to non-technical users in an understandable manner.You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to -Provide world class remote assistance to users via Chat, Phone and eMailAssists users by remote troubleshooting and resolving technical and service issues.Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues.Principle duties and responsibilities Job Description :Provides comprehensive remote support across major operating systems -Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.Follows documented procedures for issues presented and escalates further if need be.Delivers support for G suite applications, covering installation and basic usage -When necessary, escalates issues to the SMEs / Leads for resolution.Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently.Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support.Regularly and actively participates in technical training sessions to stay up to date with the latest tools and processes, leveraging knowledge base (KB) resources to enhance issue resolutionProactively identifies recurring or unique user issues, providing valuable feedback for continuous improvement of support processes and troubleshooting techniques.Communicate effectively with non-technical users to explain solutions in an understandable manner.Must Have Skills :Degree Certificate (Any, but should have good written and verbal communication skills)0 - 1 years of Customer Service experienceExcellent communication skills, should be able to hold a conversationBasic troubleshooting and should be able to comprehend the issues presentedAbility to deal professionally as well as ability to learn new products and technologiesGood customer service skills, multitasking and documentation skillsAbility to adjust quickly to the changing priorities and implement the same per business requirementsBasic knowledge on IT systemsKnowledge, Skills and Abilities :Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skillsGood Analytical & Cognitive skillsRequired Skills & Qualifications:Education: Any degree, with strong written and verbal communication skills.Experience: 0-1 year in customer service.Communication & Customer Handling:Excellent communication skills with the ability to engage in conversations, comprehend issues, and provide professional support.Strong customer service approach and attitude, multitasking, and documentation skills.Technical & Analytical Skills: Basic troubleshooting and IT systems knowledge, with the ability to analyze and resolve technical issues effectively. Good analytical and cognitive skills.Adaptability & Learning: Quick to adjust to changing priorities and business requirements. Ability to learn and adapt to new products and technologies efficiently.

We are excited to inform you about an excellent job opportunity for the position of Desktop Level 1 Engineer at our company. If you are a fresher with a knack for understanding and solving computer system issues, we want to hear from you. At our organization, we believe in providing opportunities to individuals based on their skills and aptitude rather than just their formal qualifications.As a Desktop Level 1 Engineer, your responsibilities will include:Diagnosing and resolving hardware and software issues on desktop computers.Providing on-site support to clients for system troubleshooting.Assisting with basic network configurations.Collaborating with senior technicians to resolve complex problems.Ensuring excellent customer service and satisfaction.

Job Description: Proven experience as a help desk technician or other customer support role Good understanding of computer systems, servers, and other tech products Ability to diagnose and resolve basic technical issues Excellent communication skills Rotational shifts Proficiency in English Customer-oriented and cool-tempered Good Team Player Should be proactive in learning and taking initiatives Excellent time management The ability to handle pressure and meet deadlines Should know MS Office (Outlook, PPT, and Excel)Thanks & Regards,SricharanRecruiterArka Technology Innovation and Software Systems

Looking for IT desktop & network Support Engineer - (Male) - IMMEDIATE JOINERSExperience: 1 3 yearsSal:15k -20kRole & Responsibilities:Network Devices installation like switches, Routers and troubleshooting.Using the remote-control software tools to provide resolution and diagnosis of faults at remote working locations.Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.Install and support PC, laptop, tablet and mobile hardware and software.Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.Well versed with different operating systems and antivirus systems.Windows password resetting and unlock user systemsAssisting office workers with their computers Desktop systems.Testing of computers and ensuing both for softwares and hardware for an organizations employees.Identifying and solving any problems that affect computer operating systemsNetworking and connecting computers within the same Organisation to Enhance CommunicationMaintenance and upgrading of computers system or offering recommendation on upgrades needed.Physical setting up of computers and softwares system installation for various computers applications and programs.IP phones configurations and troubleshooting.Network printer installation and troubleshooting.Takes backup and Recovery HDD DriveIP camera troubleshooting and installation.

Role: Service Desk Engineer Location: Hyderabad Duration: Long Term Client: Blue Yonder Job Description Acting as the single point of contact for Incidents and Service Requests reported by end-users Globally. Helping users over Phone, Live Chat, Support Tickets and Walk-ups to Global Command Center regarding IT Issues and queries. Understanding of monitoring tools (SolarWinds or similar) and the likely impact alerts have on business. Performing pro-active monitoring of Network, Server, Applications, and Infrastructure. Handle application related incidents that are submitted via ticketing platform & via partner Understand and successfully resolve problems using knowledge base tools and techniques. Resolving and escalating Incidents and Service Requests within agreed SLAs. Understanding of monitoring tools and the likely impact alerts have on business. Perform pro-active monitoring of Network, Server, Applications, and Infrastructure. Incident detection, analysis, notification, and escalation as per the business requirement. Create, maintain, and review knowledge articles shared with all IT support teams. Good understanding on ITIL Framework. Skills Required Must be able to communicate effectively, both verbally and in writing. Must be able to quickly adapt and excel in dynamic situations. Ability to quickly understand and adapt to a complex and rapidly changing environment Good knowledge of supporting issues related to Microsoft Office applications, Active Directory, Distribution List, VPN, Network, Security, Collaboration Tools etc. Seeks opportunities to improve knowledge, skills, and performance and is receptive to constructive feedback. Ability to be self-directed while working under tight deadlines, must be able to perform well under pressure. Develops and maintain technical skills and understanding of 24*7 Global Command Center support environment. Pro-active mindset, ability to learn in a 24*7 work environment. Experience Leve

Responsibilities for Technical Support Engineer Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems Actively update, maintain and monitor all aspects of computer networks Install and configure computer systems and applications within the companyWork- remote full timeLocations- PAN INDIA

Position-Junior IT In Engineer Trainee No. of Vacancy-215nosEducational Qualification-Diploma Location- All IndiaWork Experience-FresherJob Description-Provides IT support, training, and orientation for new technology users.Offers troubleshooting, support, and repair when IT equipment or networks malfunction.Provides phone, live chat, or in-person support, depending on the organizations scope.Maintains records of hardware and software inventory.Specializes in IT support for a particular industry, such as wireless technology, healthcare, or finance.Salary-45000-60000

We are looking for the candidates for good technical skills and communication skills freshers also eligible

Trainee engineering ITNo.of Vacancy;-270nosEducational qualification;-b.techLocation:-All IndiaWork experience:-FresherJob description;- Provides IT support, training, and orientation for new technology users Offers troubleshooting, support, and repair when IT equipment or networks malfunction Provides phone, live chat, or in-person support, depending on the organization's scope Maintains records of hardware and software inventory Specialises in IT support for a particular industry, such as wireless technology, healthcare, or finance