Voice Support Job Vacancies in Chennai

We are looking for a BPO Telecaller to join our team in Guindy, Chennai. This is a full-time office position suitable for candidates with 0 to 3 years of experience and a minimum educational qualification of 10th pass. As a BPO Telecaller, you will be responsible for engaging with customers through telecalling, effectively addressing their inquiries, and delivering excellent customer service. You are expected to work within a team, assisting in the management and coordination of tasks as needed. Key responsibilities include:- Conducting telecalling activities to connect with customers and resolve their queries.- Contributing to a team environment and assisting team leaders with daily operations.- Managing customer data and maintaining accurate records for follow-up actions.The ideal candidate should possess strong communication skills and have a good command of the local language. You should be able to work efficiently in a team and demonstrate a proactive approach to problem-solving. Additional requirements include: - A willingness to work from the office in Guindy, Chennai.- Commitment to your role and the ability to handle multiple tasks effectively.Benefits include accommodation and meals provided, enhancing your experience while working with us. We welcome motivated candidates eager to grow in a supportive and collaborative environment.

As a BPO Telecaller, you will play a vital role in our team by engaging with customers through telecalling in a non-voice process environment. You will be responsible for assisting team leaders, managing calls effectively, and ensuring a high level of customer satisfaction.Key Responsibilities include:- Engaging with customers through telecalling: You will initiate and handle outbound calls, providing information and answering queries.- Supporting team operations: Assist team leaders in managing day-to-day activities and ensuring smooth workflow within the team.- Managing customer inquiries: You will address customer concerns professionally and ensure prompt resolution.Required skills and expectations:- Strong communication skills: Clear and effective spoken communication is essential for engaging with customers.- Team collaboration: You must work well in a team environment, supporting colleagues and contributing to team success.- Basic computer literacy: Familiarity with phone systems and basic computer operations is required.- Ability to follow instructions: You should be able to follow directions from team leaders and management effectively.This is a full-time role, and you will be expected to work from our office located in Guindy, Chennai. Benefits include provided accommodation and meals for your convenience. A positive attitude and a willingness to learn will greatly help you thrive in this position. Ideal candidates will have 0 to 3 years of experience and must have completed at least the 10th grade.

We are looking for a friendly and dedicated Customer Support Representative to join our team in Thousand Lights, Chennai. This is an exciting opportunity for someone who enjoys helping others and is looking to start their career in customer service.nnAs a Customer Support Representative, your main responsibilities will include assisting customers with their inquiries and issues, providing information about our products and services, and ensuring a high level of customer satisfaction. You will handle customer queries through calls, emails, or chat, and aim to resolve their concerns promptly.nnTo succeed in this role, you should have strong communication skills, a positive attitude, and the ability to listen to customers and understand their needs. Being patient and empathetic, especially in challenging situations, is crucial. You should be able to work well in a team, as collaboration with colleagues can help provide the best solutions for customers. Additionally, basic computer skills will be beneficial, as you will be navigating various software and tools while assisting customers.nnWe welcome candidates with 0 to 1 year of experience and a minimum education of 10th pass. If you are eager to learn and grow in a full-time office environment, we encourage you to apply for this opportunity to build a rewarding career in customer support.

Position: Chat Process ExecutiveDepartment: Customer SupportExperience: 2 - 3 YearsEmployment Type: Full-TimeLocation: Perungudi, ChennaiJob SummaryWe are looking for a Chat Support Executive - Chat Process to provide technical assistance to customers through live chat. The candidate will be responsible for understanding customer issues, troubleshooting basic technical problems, providing accurate solutions, and ensuring a positive customer experience.Key Responsibilities- Handle customer technical queries through live chat in a professional and timely manner.- Understand customer concerns and identify the root cause of technical issues.- Provide step-by-step troubleshooting and appropriate solutions through chat.- Assist customers with product/service-related technical issues.- Follow predefined troubleshooting procedures, scripts, and Standard Operating Procedures (SOPs).- Escalate complex or unresolved issues to the appropriate technical team.- Maintain accurate records of customer interactions and issue resolutions.- Follow up on pending or escalated issues whenever required.- Maintain proper chat etiquette, professionalism, and customer-friendly communication.- Meet defined AHT, FCR, CSAT, quality, productivity, and response-time targets.Required Skills & Qualifications- 6 months - 3 years of experience in Technical Support, Chat Support, Customer Support, or IT Support.- Good written communication skills in English.- Basic knowledge of computers, operating systems, internet, and common technical troubleshooting.- Good typing speed and accuracy. (Avg 30 WPM)- Ability to multitask and handle multiple chat interactions when required.- Customer-focused attitude with good patience and professionalism.- Willingness to work in rotational shifts, if required.

We are looking for a BPO Telecaller to join our team in Chennai. This is an entry-level position suitable for candidates with minimal work experience. The role involves direct communication with customers, and you will be responsible for managing calls and providing excellent service.Key Responsibilities:- Making Outbound Calls: You will call customers to share information about our services or products, addressing their needs and inquiries.- Customer Service: Provide prompt and accurate assistance to customers to enhance their experience and build strong relationships.- Record Keeping: Maintain detailed records of customer interactions and update the database with relevant information after each call.- Achieving Targets: Work towards daily and weekly targets set by the management to ensure a high level of productivity.- Feedback Collection: Gather feedback from customers regarding their experience and report insights to help improve our services.Required Skills and Expectations:- Communication Skills: Strong verbal communication skills are essential for effectively engaging with customers.- Listening Skills: You should be a good listener, ensuring that you understand customer needs and concerns clearly.- Basic Computer Knowledge: Familiarity with computer systems and data entry is expected for maintaining customer records.- Team Player: Ability to work collaboratively with colleagues and contribute positively to the team environment.- Adaptability: Willingness to learn and adapt to new processes as needed, maintaining a positive attitude in a fast-paced environment.

We are seeking a motivated BPO Telecaller to join our team in Anna Nagar. This position is perfect for freshers looking to start their careers in the business process outsourcing sector. The ideal candidate will be female and should be ready to work full-time in an office setting.Key Responsibilities:- Making Calls: Reach out to potential clients or customers to promote services and gather feedback, ensuring effective communication throughout.- Handling Inquiries: Respond to customer questions and concerns, providing accurate information and resolving issues to enhance customer satisfaction.- Data Entry: Maintain and update customer information in the database, ensuring that all records are accurate and current for future reference.- Following Scripts: Use given scripts and guidelines during calls to maintain consistency and clarity in messaging.- Reporting: Document call outcomes and maintain logs to assist the management in analyzing telemarketing efforts and improving strategies.Required Skills and Expectations:- Communication Skills: Strong verbal communication skills are essential for effectively addressing customer needs and promoting services.- Listening Skills: Active listening abilities are crucial for understanding customer inquiries and responding appropriately.- Team Player: Willingness to work collaboratively with colleagues to achieve team goals and maintain a positive work environment.- Adaptability: Openness to learning and adapting to new processes and technologies in a dynamic work setting.- Basic Computer Knowledge: Familiarity with computer systems and data entry processes to accurately manage customer information.

We are looking for a dedicated BPO Telecaller to join our team in Anna Nagar, Chennai. This full-time role is ideal for fresh graduates who want to start their career in the BPO industry. Key Responsibilities:1. Customer Interaction: Engage with customers through phone calls, addressing inquiries, and providing relevant information about our services.2. Lead Generation: Identify potential customers and update leads in our database while ensuring proper follow-up for conversions.3. Problem Resolution: Listen to customer concerns and provide appropriate solutions, escalating issues when necessary to maintain customer satisfaction.4. Reporting: Maintain accurate records of calls and customer interactions in our system to track performance and follow-up actions.Required Skills and Expectations:Candidates should possess excellent communication skills in English and Tamil, paired with a friendly and professional demeanor. The ideal candidate is a quick learner with a positive attitude and the ability to handle multiple tasks efficiently. Basic computer skills are necessary, along with the capability to navigate through various software applications. We expect candidates to work full-time from the office and demonstrate a commitment to continuous learning and improvement in customer service techniques. A team-oriented mindset and the ability to thrive in a fast-paced environment are essential for success in this role. CONTACT : SOWMIYA - 9551550768

We are seeking a dedicated BPO Customer Support Executive to join our team. This role is suitable for individuals with 0 to 6 years of experience and offers a work-from-home arrangement. The ideal candidate should be enthusiastic about helping customers and providing exceptional service. Key Responsibilities:- Customer Interaction: Engage with customers through phone, chat, or email to assist with their inquiries and provide solutions.- Problem Resolution: Identify and resolve customer issues in a timely manner, ensuring customer satisfaction is prioritized.- Order Processing: Handle customer orders and ensure accurate processing and fulfillment of their requests.- Feedback Collection: Gather customer feedback to enhance service quality and deliver a better customer experience.- Documentation: Maintain accurate records of customer interactions and transactions for future reference and tracking.- Team Collaboration: Work closely with other team members to share insights and improve overall service efficiency.Required Skills and Expectations:- Excellent communication skills in both written and verbal forms, enabling clear and effective customer interactions.- Strong problem-solving abilities to assist customers effectively with various issues and queries.- A basic understanding of computer applications and the ability to quickly learn new software tools.- A customer-oriented attitude, with a focus on helping customers and enhancing their experience.- Capacity to work independently with minimal supervision while managing time efficiently.- Reliability and professionalism, with a commitment to delivering high-quality service consistently.

We are looking for enthusiastic BPO Telecallers to join our team in Chennai. In this role, you will interact with customers, provide information about our products, and assist with their queries, ensuring a positive experience.Limited seats: 52Key Responsibilities:1. Customer Interaction: Engage with customers over the phone, addressing their inquiries and providing accurate information about our services.2. Lead Generation: Identify potential customers through calls and gather leads to support sales efforts.3. Problem Resolution: Listen to customer complaints and provide timely solutions while maintaining a professional demeanor.4. Record Keeping: Maintain detailed records of customer interactions, updating the database with relevant information for future reference.5. Team Collaboration: Work closely with colleagues and supervisors to improve service quality and achieve team targets.Required Skills and Expectations:Candidates should have a good command of verbal and written communication in English and other regional languages. A high level of patience and the ability to handle difficult situations with professionalism is essential. Basic computer skills are necessary for data entry tasks. We welcome freshers as well as those with up to 6 years of experience. A positive attitude, eagerness to learn, and the ability to work collaboratively in a fast-paced environment are crucial for success in this role. Regular attendance and adherence to company policies are also expected.

*WE ARE HIRING -Business Development Executive* spot offer !!! Location: Kodambakkam Qualification: 12th / Any Degree Language: Tamil & Basic English Freshers can apply Good communication skills required Day shift job Immediate joining Interested candidates DM or Call: 9094740652*Walk - in* 35/36 station border road, kodambakkam, chennai - 24*Refer your friends* Any friends or contacts who are looking for a job opportunity, kindly refer them

We are looking for a Customer Support Specialist to join our team in Vandalur. In this full-time role, you will help our customers with their inquiries and ensure a positive experience. Key Responsibilities:- Assist Customers: Respond to customer inquiries via phone, email, or chat, providing prompt and accurate information to resolve issues.- Problem Resolution: Identify customer problems and provide effective solutions, demonstrating empathy and excellent communication skills.- Maintain Records: Keep detailed records of customer interactions, ensuring all information is updated in our system for future reference.- Feedback Collection: Gather customer feedback to identify trends and suggest improvements to enhance our service quality.- Team Collaboration: Work with other teams, such as sales and technical support, to address customer needs and share insights about customer experiences.Required Skills and Expectations:Candidates should have a degree in B.C.A, B.B.A, or B.Com. You should possess 1 to 4 years of experience in customer service or a related field. Strong communication skills are essential, as you will need to clearly convey information and solutions to customers. Problem-solving abilities are crucial for addressing customer concerns effectively. A friendly and patient attitude will help foster positive customer relationships. You must also be comfortable with using computer systems to manage customer data and communicate effectively. Understanding customer needs and showing commitment to customer satisfaction are key to success in this role.

We are looking for a motivated Tamil Telecaller to join our team in Maduravoyal, Chennai. This position is ideal for individuals who have recently completed their 12th grade and are eager to start their career in customer service. Key Responsibilities:- Make Outbound Calls: You will reach out to potential customers to share information about our products and services, aiming to generate interest and establish connections.- Handle Customer Queries: Respond to customer inquiries in Tamil, providing clear and helpful information. Your ability to understand and resolve issues will enhance customer satisfaction.- Maintain Records: Keep accurate records of calls made and customer interactions. This information is essential for tracking performance and improving service.- Achieve Targets: Work towards daily and monthly sales or service targets set by your team leader. Your enthusiasm and dedication will contribute to the team

We are looking for a dedicated Tele Caller to join our team in Villivakkam. The ideal candidate should have a positive attitude and a strong willingness to learn. No previous experience is required, making this a great opportunity for freshers.Key Responsibilities:- Making Calls: Engage with potential customers by making outbound calls to promote our products or services.- Customer Interaction: Listen to customer needs and provide information about offerings, ensuring a pleasant experience.- Record Keeping: Maintain accurate records of calls, including customer details and feedback, to help improve our services.- Follow Up: Contact leads and previous customers for follow-ups, helping to encourage sales and gather insights.- Feedback Collection: Gather customer feedback during calls to assist in enhancing overall service quality.Required Skills and Expectations:- Communication Skills: Strong verbal communication skills in English and/or local languages are essential for effective interactions.- Listening Skills: Ability to listen attentively to customers and understand their needs.- Basic Computer Skills: Familiarity with using computers and handling databases is important for record-keeping tasks.- Team Player: Willingness to work collaboratively within a team to achieve common goals.- Positive Attitude: A friendly demeanor and enthusiasm can help create rapport with customers. This role requires a commitment to working full time from the office and is suitable for individuals who are eager to start their career in telemarketing.

As a Customer Support Specialist, you will be responsible for ensuring a positive experience for our customers through effective communication and problem-solving. Your main duties will include:- Responding to Customer Inquiries: You will handle incoming calls, emails, and chat requests from customers, addressing their questions or concerns promptly and professionally.- Resolving Issues: You will troubleshoot customer problems and provide solutions, ensuring issues are resolved efficiently and to the customers satisfaction.- Maintaining Customer Records: You will document all interactions with customers in our database, keeping track of issues, resolutions, and customer feedback to help improve our services.- Collaborating with Teams: You will work closely with other departments to ensure that customer needs are met and that any unresolved issues are escalated properly.- Providing Product Information: You will educate customers about our products and services, helping them understand features and benefits to enhance their experience.The ideal candidate should possess the following skills and expectations:- Strong communication skills in English, both written and verbal, to interact effectively with customers.- Problem-solving abilities to think critically and provide effective solutions to customer concerns.- A friendly and patient demeanor to create a positive interaction experience for customers.- Basic computer skills and familiarity with customer support software or CRM systems.- A minimum of 1 to 2 years of experience in a customer support role, preferably in a related field.- A bachelor's degree in B.A, B.B.A, or B.Com is required.

We are looking for a confident and motivated Telecaller to join our team.Making calls to prospective customers from a provided database.

We are seeking a motivated Tamil Telecaller to join our team. The ideal candidate will have 1 to 2 years of experience in a relevant role. This is a full-time position, and the selected candidate will work from home. Key Responsibilities:- Make Outbound Calls: The telecaller will initiate calls to potential customers to promote products or services, ensuring a friendly and professional approach.- Customer Engagement: Engage with customers actively to understand their needs and respond to their inquiries, fostering a positive relationship.- Data Entry: Accurately record customer information and interactions in our database to keep track of leads and follow-ups.- Follow-up Calls: Conduct follow-up calls with previous leads to nurture relationships and convert them into sales.- Meet Targets: Work towards achieving daily and monthly targets set by the management to contribute to the overall business goals.Required Skills and Expectations:- Fluency in Tamil: The candidate must have excellent verbal communication skills in Tamil to effectively converse with customers.- Basic Computer Skills: Proficiency in using computers and familiarity with call center software and Microsoft Office is essential.- Customer Service Orientation: A strong commitment to providing excellent service and support to customers is a must.- Time Management: Effective time management skills are needed to prioritize tasks and manage multiple calls efficiently.- Positive Attitude: A friendly and positive demeanor will help to build rapport with customers, making them more likely to engage.

Urgent Hiring - Customer Support Executive - Insurance (Domestic Voice Process) Greetings from AustraITES Pvt Ltd!! Role: Tele Sales Executive Location: Nungambakkam, Chennai

We are seeking a dedicated Female Voice Process Executive with 1 to 2 years of experience to join our team in Shenoy Nagar, Chennai. The ideal candidate will communicate effectively with customers and provide exceptional service.Key Responsibilities:- Customer Interaction: Engage with customers over the phone, addressing their queries and providing necessary information in a clear and friendly manner. - Problem Resolution: Identify and resolve customer issues promptly by following established procedures, ensuring customer satisfaction.- Data Entry: Accurately record customer interactions and maintain data in the system for future reference, ensuring all information is up-to-date.- Follow-Up: Conduct follow-ups with customers to ensure that their queries have been fully resolved and to enhance customer relationships.- Feedback Collection: Gather customer feedback on services and report insights to the management to help improve service delivery.Required Skills and Expectations:Candidates must have excellent verbal communication skills in English and any regional language. A professional demeanor and the ability to work well under pressure are essential. Strong problem-solving skills, attention to detail, and a customer-focused attitude are vital for success in this role. The candidate should be a graduate and should be comfortable working from the office environment. Flexibility to work in varying shifts may also be required.