Service Desk Jobs

We are looking for a professional, well-groomed, and guest-focused Front Office Executive to handle day-to-day front office operations, including welcoming and assisting guests, check-in and check-out, room allocation, reservation handling, guest queries and complaints, billing and payment coordination, maintaining guest records and front office reports, coordinating with Housekeeping, Restaurant and Accounts departments, handling calls and emails, ensuring proper shift handover, and maintaining high standards of guest service. The candidate should have good communication and interpersonal skills, basic knowledge of PMS/HMS and MS Office, a pleasant personality, good command of English and Hindi, and the ability to work efficiently under pressure in rotational shifts. Previous hotel front office experience and a hotel management qualification will be preferred.

About the role:Soni & Soni Associates & Attorneys is an IP law firm based in Ahmedabad, looking for a front-office executive who can also handle client coordination.Responsibilities:Manage front desk operations

We are looking for a dedicated Front Office Executive to join our team in Bhiwadi. This role is perfect for fresh graduates who are eager to start their career in a dynamic office environment. Key Responsibilities:- Greeting Visitors: Welcome guests as they arrive, ensuring they feel respected and valued.- Answering Calls: Handle incoming phone calls professionally and direct them to the appropriate departments or individuals.- Managing Appointments: Schedule and coordinate meetings, ensuring that all necessary participants are informed and prepared.- Maintaining Office Records: Organize and maintain both physical and electronic files, ensuring easy access to important documents.- Handling Mail: Sort and distribute incoming mail and packages, as well as prepare outgoing correspondence efficiently.- Supporting Staff: Provide administrative support to other team members, enabling smooth office operations and effective collaboration.Required Skills and Expectations:- Communication Skills: Strong verbal and written communication skills are essential to interact effectively with visitors and staff.- Organizational Skills: Ability to manage time efficiently, prioritize tasks, and maintain orderly documentation.- Professional Appearance: Maintain a neat and professional demeanor, representing the company positively.- Technical Proficiency: Basic knowledge of computer programs, including word processing and spreadsheets, to perform daily tasks.- Team Player: Willingness to collaborate with colleagues and contribute positively to the team environment.This full-time position requires attendance at the office and is suitable for individuals who have completed their 12th grade education.

Key ResponsibilitiesProvide first-level and second-level technical support to end users.Install, configure, and maintain desktops, laptops, printers, scanners, and peripheral devices.Troubleshoot hardware, software, network connectivity, and operating system issues.Diagnose and resolve incidents related to Windows, Microsoft 365, email, and business applications.Configure and support user accounts, passwords, and access permissions.Manage IT asset inventory and maintain accurate equipment records.Install software updates, patches, and security applications.Support onboarding and offboarding activities for employees.Escalate complex technical issues to higher-level support teams when required.Maintain helpdesk tickets and document resolutions in accordance with IT procedures.Assist with network troubleshooting, VPN connectivity, and remote user support.Ensure compliance with IT security policies and best practices.

Sales of Remanufactured Diesel Engines and Engine parts in Commercial Vehicle market (Trucks, Buses, Loading Auto etc.).Follow up of leads generated on Websites and talking to customers, converting inquiry to sales.Reverse logistics follow up at point of delivery by phone and arrange transportation documents.Payment collection (Online) from customers and coordinate with transporters.

Position: Front Office Executive / Receptionist - Wellness & HospitalityCandidate: FemaleAge: 25-35Experience: 1-3 yearsBackground: Hotel / Resort / Spa / Wellness Centre / HospitalityMust have: Good grooming + pleasant personality + English communication + guest handlingPreferred: Hotel Management / Hospitality qualification

Key Areas- Reception Management, Telephone Handling, Guest Coordination, Housekeeping Supervision, and candidate support in Interview Process.Key responsibilities in simpler language1. Telephone Management o Make external calls as instructed by the concerned HOD. o Receive incoming calls, identify the caller

Greet and assist patients and visitors in a polite and professional manner.Manage patient registration, appointments and billing-related coordination.Answer phone calls, WhatsApp enquiries and provide basic information about hospital services.Coordinate patient flow between reception, doctors, optometrists and other departments.Maintain patient records and ensure accurate data entry.Handle appointment scheduling, follow-ups and patient enquiries.Guide patients regarding consultations, investigations, surgeries and other services.Collect payments and maintain basic front-office records.Ensure the reception area is clean, organized and welcoming.Handle patient concerns professionally and escalate issues when required.

greeting clients and setting a positive office atmosphereanswering the phone, taking messages and redirecting calls to respective officesorganising and maintaining files and records and updating them when necessarycreating and maintaining updated documents and spreadsheetsoverseeing the sorting and distribution of incoming mailspreparing outgoing mail items such as envelopes or packagesoperating office equipment such as photocopier and printersbookkeeping and issuing invoicesrecording meeting minutes and dictationsperforming an inventory of office supplies and order of need

We are looking for a Non Voice Process Executive to join our team in Hyderabad. This role is suitable for candidates with 0 to 6 years of experience and is full-time, requiring work from our office.Key Responsibilities:- Data Entry: Accurately input and manage data in our systems to ensure information is up-to-date. Attention to detail is essential to minimize errors.- Document Management: Organize and maintain electronic and physical documents. This includes retrieving documents as needed and ensuring all files are kept secure and organized.- Email Coordination: Handle incoming and outgoing emails professionally. Responding to client inquiries and communicating important information is a critical part of this role.- Process Documentation: Assist in documenting and improving processes. This aids in maintaining efficiency and clarity in team operations.- Team Collaboration: Work closely with team members to achieve common goals. Effective communication and cooperation are important for team success.Required Skills and Expectations:- Strong attention to detail and accuracy when handling data and documents is crucial for success in this role.- Basic computer skills, including proficiency in Microsoft Office, especially Excel and Word.- Good communication skills in English are necessary for effective email correspondence.- A willingness to learn and adapt to new tasks in a fast-paced environment will be highly valued.- Ability to work effectively in a team while also being self-motivated and capable of completing tasks independently.

As a Front Desk Representative, you will be the first point of contact for visitors and clients. Your role is crucial in creating a positive impression of the company. Key Responsibilities:- Greet Visitors: Welcome guests warmly and assist them with their inquiries, ensuring a friendly atmosphere from the moment they arrive.- Manage Calls: Answer phone calls promptly, directing them to the appropriate department or taking messages as needed, ensuring smooth communication.- Handle Appointments: Schedule and manage appointments for staff members, maintaining an organized calendar to enhance efficiency.- Maintain Reception Area: Keep the front desk and waiting area tidy and presentable, reflecting professionalism and attention to detail.- Process Mail and Packages: Receive, sort, and distribute incoming mail and packages, ensuring efficient handling of office correspondence.Required Skills and Expectations:Candidates should possess excellent communication skills to interact effectively with diverse individuals. A friendly demeanor and professionalism are essential to create a welcoming environment. Basic computer skills, including familiarity with office software, are important for managing schedules and records. Attention to detail is necessary for maintaining an organized front desk and handling documents accurately. Candidates should be adaptable, able to handle multiple tasks simultaneously, and provide exceptional customer service. Flexibility in working hours is also expected as the role demands full-time commitment in a work-from-office setting. Experience is not required, making this a great opportunity for freshers.

Customer Support & Troubleshooting:Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing systems.Diagnose and resolve software-related issues, including functionality problems, error messages, login issues, and usability challenges.Guide users step-by-step through problem-solving processes or feature usage.Prioritize and manage multiple support requests simultaneously, ensuring timely responses and resolutions according to Service Level Agreements (SLAs).Issue Escalation & Follow-up:Escalate complex or unresolved issues to higher-level support teams, development teams, or relevant departments.Collaborate with internal teams (e.g., development, QA, product management) to provide feedback, facilitate bug fixes, or suggest feature enhancements.Follow up with users to ensure their issues are fully resolved and they are satisfied with the solution provided.Documentation & Knowledge Management:Accurately log and document all customer interactions, technical issues, troubleshooting steps, and resolutions in the ticketing or CRM system.Contribute to and maintain a comprehensive knowledge base, FAQs, and self-help articles to empower users and reduce support volume.Identify recurring issues and suggest proactive solutions, training materials, or system improvements.Product Knowledge & Training:Maintain a deep and up-to-date understanding of the software product(s) being supported, including their functionalities, updates, and integrations.Educate users on product features, best practices, and new releases.Continuously learn and stay updated on industry trends, software advancements, and relevant technologies.System Monitoring & Maintenance (if applicable):Assist in monitoring software performance and system health to proactively identify potential issues.Participate in testing new software versions, patches, and updates before deployment.Customer Satisfaction:Ensure a positive and professional customer experience by being empathetic, patient, and efficient in all interactions.Gather customer feedback and contribute to improving support processes and product usability.