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Service Desk Jobs

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  • 0 - 1 yrs
  • 3.0 Lac/Yr
  • Nashik
Microsoft Office Retail Sales Desktop Support Service Desk Corporate Sales Channel Sales Customer Care Customer Support Direct Sales Sales Administration
As a Sales Coordinator in Nashik, you will support the sales team and help drive revenue growth by managing various sales-related tasks.**Key Responsibilities:**- **Sales Support:** Assist the sales team in daily operations by providing necessary administrative support, such as preparing sales reports and maintaining customer records.- **Communication with Clients:** Act as a point of contact for clients, handling inquiries and ensuring timely responses to their requests to maintain strong customer relationships.- **Sales Order Processing:** Process and track sales orders from initiation to fulfillment, ensuring that orders are completed accurately and in a timely manner.- **Data Management:** Maintain an organized database of customer information and sales leads, helping the team track progress and identify potential opportunities.- **Scheduling Meetings:** Coordinate meetings and appointments between the sales team and clients, ensuring that everyone is informed and prepared for discussions.- **Sales Analysis:** Help analyze sales data and trends to provide insights that can help improve strategies and drive sales performance.**Required Skills and Expectations:**Candidates should have strong organizational skills and attention to detail to manage multiple tasks effectively. Good communication skills are essential for interacting with clients and team members. A basic understanding of sales processes and familiarity with sales software will be beneficial. Proficiency in Microsoft Office, especially Excel and Word, is expected. A positive attitude, eagerness to learn, and ability to work well in a team environment are also important attributes. Relevant experience is not mandatory, making this an excellent opportunity for recent graduates or individuals with minimal experience.
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Fresher hiring for Sales Coordinator

Infinia Industries Pvt Ltd

  • 0 - 1 yrs
  • 3.0 Lac/Yr
  • Indora Nagpur
Corporate Sales Service Desk Customer Support Coordination Skills
We are looking for a Sales Coordinator to join our team in Indora. This entry-level position is ideal for recent graduates with a Bachelor of Commerce degree and offers a great opportunity to start a career in sales.**Key Responsibilities:**- **Support Sales Team:** Assist the sales team with daily tasks, including managing schedules and preparing sales materials, to enhance overall productivity.- **Process Orders:** Handle the processing of customer orders while ensuring accuracy in order entry and timely delivery to clients.- **Customer Communication:** Serve as a point of contact for customers, addressing inquiries and providing updates on order status to maintain satisfaction.- **Maintain Records:** Keep accurate records of sales activities, customer interactions, and inventory levels to support effective reporting and decision-making.- **Assist in Reporting:** Help prepare sales reports by collecting data and summarizing findings, which will aid the management in understanding sales trends.**Required Skills and Expectations:**- Recent graduates with a Bachelor of Commerce degree are encouraged to apply. A strong academic background in business is beneficial.- Good communication skills are essential, both verbal and written, to effectively interact with team members and customers.- Strong organizational skills, with the ability to manage multiple tasks simultaneously, are important for ensuring smooth operations.- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint, is needed for reporting and presentations.- A positive attitude and willingness to learn, along with a team-oriented mindset, are crucial for thriving in this role.
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  • 0 - 6 yrs
  • Bangalore
Appointment Scheduling Organization Time Management Customer Service
As a Front Desk Representative, you will be the first point of contact for visitors and clients. Your role is crucial in creating a positive impression of the company. **Key Responsibilities:**- **Greet Visitors:** Welcome guests warmly and assist them with their inquiries, ensuring a friendly atmosphere from the moment they arrive.- **Manage Calls:** Answer phone calls promptly, directing them to the appropriate department or taking messages as needed, ensuring smooth communication.- **Handle Appointments:** Schedule and manage appointments for staff members, maintaining an organized calendar to enhance efficiency.- **Maintain Reception Area:** Keep the front desk and waiting area tidy and presentable, reflecting professionalism and attention to detail.- **Process Mail and Packages:** Receive, sort, and distribute incoming mail and packages, ensuring efficient handling of office correspondence.**Required Skills and Expectations:**Candidates should possess excellent communication skills to interact effectively with diverse individuals. A friendly demeanor and professionalism are essential to create a welcoming environment. Basic computer skills, including familiarity with office software, are important for managing schedules and records. Attention to detail is necessary for maintaining an organized front desk and handling documents accurately. Candidates should be adaptable, able to handle multiple tasks simultaneously, and provide exceptional customer service. Flexibility in working hours is also expected as the role demands full-time commitment in a work-from-office setting. Experience is not required, making this a great opportunity for freshers.
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Front Office Executive (Male)

Ludyal Consulting Services

  • 1 - 3 yrs
  • 2.3 Lac/Yr
  • Jibhi Kullu
Telephone Handling Data Management Customer Service Receptionist Activities Interpersonal Skills Administrative Skills Coordination Skills Written Communication Front Desk Presentable Basic Computer Skills Office Work Microsoft Office
We are seeking a dedicated Front Office Executive to join our team in Jibhi, Kullu. The ideal candidate will have 1 to 3 years of experience, a minimum qualification of 12th grade, and will be responsible for managing various front office duties efficiently and professionally.Key Responsibilities:1. **Customer Assistance**: Greet and assist visitors in a friendly and professional manner, providing information and directing them to the appropriate personnel or services.2. **Call Management**: Handle incoming calls, directing them to the right departments and ensuring that inquiries are addressed promptly and effectively.3. **Appointment Scheduling**: Manage and organize appointments for staff members, ensuring an efficient schedule is maintained.4. **Record Keeping**: Maintain accurate records of visitors, phone calls, and any inquiries for future reference and reporting.5. **Administrative Support**: Provide basic administrative support, including managing correspondence, filing documents, and handling office supplies.Required Skills and Expectations:Candidates must have excellent communication skills, both written and verbal, with the ability to interact positively with clients and team members. A professional appearance and demeanor are important for this role. Proficiency in basic computer applications, such as MS Office, is necessary. The candidate should be well-organized, reliable, and able to manage multiple tasks in a fast-paced environment. A positive attitude and a strong customer service orientation are essential for success in this position.
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Sales Coordinator (2-3 Years)

Arth Manpower Consultancy

  • 2 - 3 yrs
  • 4.0 Lac/Yr
  • Gurgaon
Service Desk Desktop Support Retail Sales Coordination Skills Order Processing Sales Administration Customer Care Customer Support
Role: Sales CoordinatorJob Location: GurugramResponsibilities: Order Fulfilmento Handle the processing of all incoming customer purchase orderso Arranging dispatch of goods after processing purchase order (inassociation of dispatch department and transporters)o Schedule transportation for goods shipments.o Responsible for passing on shipping/production instructions to teamon a daily basis. Pre-Saleso Maintain customer contact records.o Responding to sales queries via phone, e-mail and in writing.o Sending quotations and company presentation to customerso Coordinate with sales team, communicating relevant informationand fixing appointments for sales teamo Sending samples to customers (in association of dispatchdepartment) Customer Handlingo Handle communication with customers through phone call andemailo Making follow-up calls to confirm sales orders or delivery dates.o Follow up with customers for samples, order, payment etc.o Respond to complaints from customers and give after-sales supportwhen requestedo Inform clients of unforeseen delays or problemsRequirements Proven experience in sales; experience as a sales coordinator or in otheradministrative positions will be considered a plus Some knowledge of order entry systems or customer managementsystems Good computer skills (MS Office) Must have good command over the English language in verbal & written. Excellent Planning & Coordination skills Well-organized and responsible with an aptitude in problem-solving
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  • 1 - 5 yrs
  • 3.0 Lac/Yr
  • Delhi
Microsoft Office Interpersonal Skills Receptionist Activities Customer Service Front Desk Written Communication Convincing Power Telephone Handling
ob SummaryWe are looking for a smart, enthusiastic, and customer-focused Front Office Executive cum Telecaller to join our real estate team. The candidate will be responsible for handling front desk operations, attending customer inquiries, managing incoming and outgoing calls, and coordinating with the sales team to generate and follow up on leads.Key ResponsibilitiesWelcome and assist visitors and clients at the office.Manage incoming calls and direct them to the appropriate departments.Make outbound calls to prospective customers and follow up on inquiries.Generate and qualify leads from marketing campaigns and databases.Schedule site visits and appointments for the sales team.Maintain customer records and update CRM/Excel databases.Handle customer queries and provide information about projects and properties.Coordinate with sales executives regarding lead status and customer feedback.Maintain reception area and ensure smooth front office operations.Prepare daily call reports and visitor records.
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  • 0 - 1 yrs
  • 1.5 Lac/Yr
  • Female
  • Mohali
Receptionist Activities Customer Service Telephone Handling Front Desk Basic Computer Skills Social Media Advertising
We are looking for a Front Office Executive to join our team in Mohali, India. This entry-level position is perfect for fresh graduates or those with limited experience who are eager to begin their career in a professional environment.The Front Office Executive will be the first point of contact for visitors and clients, making a positive impression and ensuring smooth communication within the organization. Key responsibilities include:- **Greeting Visitors:** Welcome guests warmly and guide them to the appropriate point of contact, ensuring they feel valued and well-received.- **Answering Phone Calls:** Manage incoming calls professionally, providing information as needed, and transferring calls to the relevant departments or individuals.- **Scheduling Appointments:** Coordinate appointments for team members, maintaining an organized calendar and ensuring that all meetings are efficiently scheduled.- **Maintain Front Office:** Keep the reception area tidy, ensuring it reflects a professional image and is equipped with necessary materials like brochures and business cards.Required skills and expectations include:- **Communication Skills:** Excellent verbal and written communication skills are essential for interacting with clients and team members effectively.- **Organizational Skills:** Strong organizational abilities are necessary to manage multiple tasks and appointments efficiently.- **Computer Proficiency:** Basic knowledge of computer applications is required to handle job responsibilities effectively.- **Professional Appearance:** The candidate should maintain a professional demeanor and appearance at all times, reflecting the company
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Front Office Executive (Freshers) Lucknow

Glem House Consumer Care Pvt Ltd

  • 0 - 1 yrs
  • 1.5 Lac/Yr
  • Female
  • Lucknow
Microsoft Office Data Management Telephone Handling Front Desk Presentable Basic Computer Skills Customer Service
We are looking for a Front Office Executive based in Lucknow. The ideal candidate is a recent graduate or has up to one year of experience. This role requires a dedicated and friendly individual who can effectively manage front office operations.**Key Responsibilities:**- **Guest Reception:** Welcome visitors and guests professionally, ensuring they feel comfortable and attended to as soon as they arrive.- **Telephone Management:** Handle incoming calls promptly and professionally, directing calls to appropriate departments or taking messages when necessary.- **Administrative Support:** Assist with various administrative tasks, including scheduling appointments and maintaining organized records, to ensure smooth office operations.- **Information Management:** Provide accurate information to visitors and clients about services offered and respond to general inquiries efficiently.- **Mail Handling:** Manage incoming and outgoing mail and packages, ensuring proper distribution and tracking of correspondence.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential for interacting with clients, visitors, and staff effectively.- **Organizational Skills:** The candidate must be able to manage multiple tasks simultaneously and maintain attention to detail in a fast-paced environment.- **Computer Proficiency:** Familiarity with basic computer applications and office software is crucial for efficient performance of daily tasks.- **Interpersonal Skills:** A friendly demeanor and the ability to work collaboratively with others are important for creating a welcoming atmosphere.- **Professionalism:** The candidate should exhibit a high level of professionalism and discretion in handling sensitive information and interactions.
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House Keeping Front Desk Service Support Food Service Kitchen Assistant
Housekeeping and room cleaning,Front desk or service support,Food service and kitchen assistance,Maintain cleanliness and guest satisfactionWillingness to work and learn,Basic communication skills,Ability to work in a team,Physical fitness for manual tasks ,Discipline and punctuality
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Front Office Executive Jobs For Freshers - Thane

The Ocean Wave Family Spa and Saloon

  • 0 - 2 yrs
  • 2.5 Lac/Yr
  • Female
  • Thane West
Telephone Handling Data Management Customer Service Interpersonal Skills Presentable Front Desk Microsoft Office Basic Computer Skills Receptionist Activities
We are looking for a dedicated and friendly Front Office Executive to join our team in Thane West for a professional day Spa. This full-time position is perfect for someone who enjoys interacting with people and providing excellent customer service.Key Responsibilities:1. **Greeting Visitors:** You will be the first point of contact for guests and clients, ensuring they feel welcomed and comfortable throughout their visit.2. **Handling Calls:** You will answer incoming calls, transfer them to the appropriate departments, and take messages when necessary, maintaining clear communication.3. **Maintaining Records:** You will manage visitor logs and maintain office records, ensuring all information is accurate and up to date.4. **Administrative Support:** You will assist with various administrative tasks, such as filing, data entry, and scheduling appointments, supporting the smooth running of the office.5. **Coordinating Meetings:** You will help organize meetings, prepare meeting rooms, and ensure any necessary materials are ready for attendees.Required Skills and Expectations:We seek a female candidate with a positive attitude and strong communication skills. You should have at least a 10th-grade education and be comfortable working in a fast-paced environment. Attention to detail, excellent organization, and the ability to multitask are essential. A friendly demeanor and a willingness to learn are crucial for success in this role. Prior experience in a front office or customer service role is a plus but not mandatory.
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  • 0 - 3 yrs
  • 2.0 Lac/Yr
  • Bhubaneswar
Receptionist Activities Customer Service
We are looking for a Front Desk Receptionist to join our team at Empire Recruitment Solutions to perform a variety of administrative tasks. As a part of this job, you will welcome guests and greet people who visit the organization/business premises. Besides this, you will also handle front-desk tasks like managing mail and forwarding phone calls.
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  • 0 - 3 yrs
  • 3.0 Lac/Yr
  • Kishangarh Ajmer
Front Officer Front Office Service Desk Front Desk Executive Customer Service Telephone Handling Receptionist Activities Front Desk
Job DescriptionCompany Name- Stonex Global Corporation Pvt LtdDesignation- Receptionist (Front Office Executive)Male/Female both can apply ( Female Preferred)Location - Kishangarh
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  • 0 - 6 yrs
  • 1.8 Lac/Yr
  • Female
  • Jayanagar Bangalore
Microsoft Office Customer Service Receptionist Activities Interpersonal Skills Problem Solving Telephone Handling Administrative Skills Coordination Skills Front Desk Presentable Basic Computer Skills Written Communication Convincing Power Office Work
We are looking for a dedicated Front Office Executive to manage our reception area and ensure a welcoming experience for visitors in Jayanagar, Bangalore. The ideal candidate should have a pleasant personality and excellent communication skills.Key Responsibilities:1. **Greet Visitors:** Welcome guests with a friendly attitude, directing them to the appropriate staff or meeting rooms.2. **Answer Phone Calls:** Respond to incoming calls professionally and efficiently, taking messages when necessary and forwarding calls to relevant departments.3. **Manage Appointments:** Schedule and coordinate meetings, ensuring all necessary resources are available and that guests are properly informed of their appointments.4. **Maintain Records:** Keep an organized filing system and ensure that all necessary paperwork is up to date and properly stored.5. **Handle Inquiries:** Respond to inquiries about the companys services, providing information as needed to assist customers and clients.Required Skills and Expectations:Candidates should possess strong verbal and written communication skills, enabling effective interaction with visitors and team members. A good command of basic computer applications is essential for managing schedules and documentation. The ability to multitask in a fast-paced environment while maintaining a positive attitude is crucial. We seek someone who is well-organized, detail-oriented, and able to demonstrate a high level of professionalism at all times. Female candidates with 0-6 years of experience are encouraged to apply, with a minimum education of 12th grade.
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  • 0 - 1 yrs
  • 1.5 Lac/Yr
  • Navi Mumbai
Good Computer Skills Good Communication Front Desk Operations Multi-tasking Teamwork Guest Relations Customer Service
We have an urgent opening for Front Office Associate. Hotel Management / Aviation students will be given high preference. Candidates staying in Navi Mumbai preferred.Please connect between 10:00 am to 5: 00 pmCall or Whattsap - 9056991933
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  • 0 - 2 yrs
  • Female
  • Surat
Good Communication Skills Computer Skills Customer Service Organizational Skills Telephone Handling
Answering phone callsHandling emails and messagesScheduling appointments and meetingsMaintaining records and filesGiving information to customersManaging the reception/front desk areaCoordinating with other staff membersHandling inquiries and complaints politelyUsing computer software for office work
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  • 0 - 1 yrs
  • 2.5 Lac/Yr
  • Female
  • Anandwalli Nashik
Microsoft Office Customer Service Coordination Skills Tally Software Telephone Handling Receptionist Activities Data Management Presentable Front Desk Administrative Skills Basic Computer Skills
We are looking for a dedicated Front Office Executive to join our team in Anandwalli. This part-time position is ideal for recent school graduates seeking to start their careers in a professional environment. **Key Responsibilities:**- **Greeting Visitors:** Welcome clients and guests courteously, creating a positive first impression of our organization.- **Managing Phone Calls:** Handle incoming and outgoing calls, directing them to the appropriate departments while maintaining a professional demeanor.- **Scheduling Appointments:** Assist in organizing and maintaining schedules for meetings and appointments, ensuring efficient use of time for the team.- **Maintaining Office Supplies:** Monitor and manage office supplies inventory, placing orders as necessary to keep operations running smoothly.- **Assisting with Administrative Tasks:** Provide general administrative support, which may include data entry, filing documents, and responding to emails.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential for effective interaction with clients, visitors, and team members.- **Organizational Skills:** Ability to manage multiple tasks efficiently and prioritize work effectively in a busy office environment.- **Technical Proficiency:** Basic knowledge of computer applications such as MS Office (Word, Excel) is necessary for various tasks and documentation.- **Professionalism:** A friendly and professional attitude is crucial, as this role represents the face of the organization.- **Team Player:** Must be willing to collaborate with others and contribute positively to the office atmosphere. This position is an excellent opportunity for individuals seeking to develop their skills in a supportive professional setting.
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  • 1 - 7 yrs
  • 4.0 Lac/Yr
  • Coimbatore Bypass Coimbatore
Hardware Networking Computer Hardware Server Support LAN-local Area Network Desktop Support Service Desk IT Helpdesk Laptop Support Desktop Administration Hardware Installation OS Installation IP Addressing Networking
We are looking for a Desktop Support Engineer to join our team in Coimbatore Bypass, Coimbatore. The ideal candidate will have 1 to 7 years of experience, and an educational background in I.T.I. This role requires a male candidate and involves working from our office.As a Desktop Support Engineer, you will be responsible for providing technical support to our employees. Key responsibilities include diagnosing and fixing hardware and software issues. This involves troubleshooting problems with desktop computers, printers, and other peripherals to ensure they operate smoothly. You will also be tasked with installing and configuring new systems. This means setting up computers with the necessary software and tools that employees need for their work. Another important part of the role is maintaining inventory of IT assets. You will keep track of equipment and assist in managing software licenses to ensure compliance and availability.To succeed in this role, you should have strong problem-solving skills and knowledge of operating systems and applications. Proficiency in network configurations and security protocols is essential. Additionally, good communication skills are important as you will interact with employees to understand their technical issues. We expect the candidate to be proactive, detail-oriented, and able to work independently while also being part of a team. A commitment to providing excellent customer service is crucial for this position.
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Front Office Executive - Chitrakoot

Recruation Placement Consultancy

  • 4 - 5 yrs
  • 2.5 Lac/Yr
  • Chitrakoot
Hospitality Problem Solving Receptionist Activities Data Management Front Office Operations Problem Analysis Front Desk Telephone Handling Convincing Power Coordination Skills Microsoft Office Presentable Customer Service Basic Computer Skills Customer Satisfaction Administrative Skills Interpersonal Skills Written Communication Office Work
Hotel Front Office ManagerLocation: Chitrakoot, Uttar PradeshJob Type: Full-TimeJob SummaryWe are looking for an experienced and guest-focused Front Office Manager to lead the front desk operations of our hotel in Chitrakoot. The ideal candidate should have strong leadership skills, excellent communication abilities, and a passion for delivering exceptional guest experiences. The Front Office Manager will oversee daily front office activities, manage staff, handle guest relations, and ensure smooth hotel operations.Key ResponsibilitiesManage daily front office operations including reception, reservations, check-ins, and check-outsSupervise and train front desk staff to maintain high service standardsEnsure excellent guest satisfaction and resolve guest complaints professionallyCoordinate with housekeeping and other departments for smooth operationsMonitor room availability, occupancy, and reservation systemsMaintain accurate guest records and billing processesPrepare daily reports and handle cash management proceduresEnsure compliance with hotel policies and safety standardsMaintain a welcoming and professional atmosphere for guestsRequired Skills & QualificationsBachelor
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Urgent Requirement For Sales Coordinator (Female Only)

Connecting Corporate Placement Service

  • 0 - 5 yrs
  • 4.0 Lac/Yr
  • Rau Pithampur Road Indore
Microsoft Office Retail Sales Desktop Support Service Desk Corporate Sales Channel Sales Customer Care Customer Support Direct Sales Sales Administration Field Service Coordination Skills Order Processing Payment Followup
Job SummaryWe are looking for a motivated and organized Sales Coordinator to support the sales team by managing client communication, maintaining sales records, coordinating follow-ups, and ensuring smooth day-to-day sales operations.Key ResponsibilitiesCoordinate with sales team and clients for daily operationsHandle customer inquiries through calls, emails, and WhatsAppMaintain sales reports, client database, and follow-up recordsPrepare quotations, invoices, and sales-related documentsSupport sales executives in achieving targetsFollow up with leads and existing clientsCoordinate with internal departments for order processingUpdate data in Excel and CRM softwareEnsure timely response to customer requirementsRequired SkillsGood communication skillsBasic knowledge of MS Excel and computer operationsStrong coordination and follow-up skillsAbility to handle multiple tasksProfessional and positive attitude
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  • 4 - 6 yrs
  • 4.3 Lac/Yr
  • Nariman Point Mumbai
Networking IT Helpdesk Computer Hardware Desktop Support Laptop Support Desktop Administration Service Desk Server Support IP Addressing Hardware Installation Hardware Networking LAN-local Area Network OS Installation
Perform system builds, software deployment, installation, configuration, and troubleshooting of applications. Install, configure, repair, and troubleshoot desktop/laptop hardware and local & network printers. Troubleshoot hardware issues (Dell / HP / Lenovo preferred). Coordinate with vendors for hardware repair, replacement, and warranty support. Maintain IT asset inventory for laptops, desktops, accessories, and peripherals. Maintain list of all IT assets and ensure proper inventory handling. Vendor management and coordination for IT procurement and support activities.
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  • 0 - 4 yrs
  • 2.5 Lac/Yr
  • Bhubaneswar
Retail Sales Service Desk Direct Sales Coordination Skills
Hiring For Sales,Marketing,Sales Coordinator,Shoping Mall Sales, BDE & CRE jobs at BBSR Loc.Dear Candidates,This is to inform you we have urgently Opening for Various Sales,Marketing,Sales Coordinator,Shoping Mall Sales, BDE & CRE jobs at BBSR Loc.Salary - 14,500 to 18,550 + IncentiveLocation- BhubaneswarAge - 18 to above,Job Timing - 8 Hours.More Information Please Contact as soon as possible.So don't wait more time. Contact - 9439117756
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  • 0 - 1 yrs
  • 3.0 Lac/Yr
  • Nashik
Data Management Microsoft Office Customer Service Receptionist Activities Telephone Handling Convincing Power Administrative Skills Written Communication Office Work Presentable Front Desk Basic Computer Skills Coordination Skills Problem Solving Interpersonal Skills
I. Position SummaryThe Front Office Executive is responsible for managing the reception area, handling all incoming and outgoing communications, and providing excellent customer service and administrative support. They are the professional face and voice of the company.II. Key ResponsibilitiesA. Guest and Visitor ManagementGreeting: Warmly greet and welcome all visitors, clients, and guests, directing them to the appropriate person or department.Check-in/Check-out (Hospitality): Process guest arrivals and departures, assign rooms, handle key management, and accurately settle guest folios and payments.Security: Maintain visitor logs, issue temporary access cards, and follow security protocols to ensure only authorized personnel enter the premises.Liaison: Act as a central communication point between guests/clients and internal staff.B. Communication and AdministrationCall Handling: Answer, screen, and forward all incoming phone calls professionally and efficiently, managing a high volume of internal and external communications.Mail & Correspondence: Receive, sort, and distribute daily mail, deliveries, and courier packages. Manage outgoing courier requests.Scheduling: Assist with scheduling appointments, meetings, and conference room bookings for staff and management.Filing & Documentation: Maintain organized physical and electronic filing systems for correspondence, invoices, and administrative documents.Office Supplies: Monitor and manage inventory of office supplies, initiating timely orders to ensure continuous availability.C. Office Upkeep and CoordinationAppearance: Ensure the reception area, common areas, and meeting rooms are tidy, presentable, and well-maintained at all times.Equipment: Monitor the functionality of office equipment (e.g., printers, copiers, phones) and coordinate maintenance or repairs as needed.Travel Coordination: Assist staff with basic travel arrangements, including booking flights, accommodation, and transportation, when required.
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IT Support Executive (Female)

Impact HR & KM Solutions

  • 2 - 3 yrs
  • 3.0 Lac/Yr
  • Nashik
IT Support Software Support Hardware Networking IT Service Desk
Customer Support & Troubleshooting:Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing systems.Diagnose and resolve software-related issues, including functionality problems, error messages, login issues, and usability challenges.Guide users step-by-step through problem-solving processes or feature usage.Prioritize and manage multiple support requests simultaneously, ensuring timely responses and resolutions according to Service Level Agreements (SLAs).Issue Escalation & Follow-up:Escalate complex or unresolved issues to higher-level support teams, development teams, or relevant departments.Collaborate with internal teams (e.g., development, QA, product management) to provide feedback, facilitate bug fixes, or suggest feature enhancements.Follow up with users to ensure their issues are fully resolved and they are satisfied with the solution provided.Documentation & Knowledge Management:Accurately log and document all customer interactions, technical issues, troubleshooting steps, and resolutions in the ticketing or CRM system.Contribute to and maintain a comprehensive knowledge base, FAQs, and self-help articles to empower users and reduce support volume.Identify recurring issues and suggest proactive solutions, training materials, or system improvements.Product Knowledge & Training:Maintain a deep and up-to-date understanding of the software product(s) being supported, including their functionalities, updates, and integrations.Educate users on product features, best practices, and new releases.Continuously learn and stay updated on industry trends, software advancements, and relevant technologies.System Monitoring & Maintenance (if applicable):Assist in monitoring software performance and system health to proactively identify potential issues.Participate in testing new software versions, patches, and updates before deployment.Customer Satisfaction:Ensure a positive and professional customer experience by being empathetic, patient, and efficient in all interactions.Gather customer feedback and contribute to improving support processes and product usability.
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