Service Desk Jobs

Key Responsibilities & DutiesCommercial Documentation & Quotation Management:Draft, review, and issue formal price quotations, proforma invoices, and commercial proposals based on sales inputs and pricing guidelines.Receive, verify, and log official Purchase Orders (POs) from clients, ensuring terms, quantities, tax structures (GST), and pricing match agreed proposals.Order Processing & Inter-Departmental Coordination:Punch and process sales orders into the internal system (Tally Prime / SAP / ERP / CRM).Coordinate daily with production, dispatch, warehouse, and logistics teams to track order status and ensure timely delivery.Follow up on client payment terms, outstanding receivables, and dispatch documentation (E-Way bills, tax invoices, delivery challans) in coordination with the accounts team.Client Relationship & Support:Serve as the primary point of contact for client queries regarding order status, stock availability, dispatch tracking numbers, and product spec sheets.Resolve customer complaints or delivery delays by liaising with internal department heads.Sales Reporting & Database Maintenance:Maintain up-to-date customer databases, sales pipeline logs, and order execution registers.Prepare daily, weekly, and monthly sales performance reports, lead conversion summaries, and pending dispatch trackers for management review.

Job description:Sales Coordinator (Female)Company: Sundawn IndustriesIndustry: Plywood, Timber & Building MaterialsDepartment: Sales & Business DevelopmentLocation: Delhi-NCREmployment Type: Full-Time, PermanentExperience: 1-4 YearsQualification: Graduate in any disciplineAbout the RoleSundawn Industries is looking for a proactive, confident, and result-oriented Female Sales Coordinator cum Lead Generation Executive to generate business enquiries, contact potential customers, follow up on leads received through social media and other platforms, and convert prospects into sales opportunities.The candidate will be primarily responsible for outbound calling, lead generation, handling incoming enquiries, identifying customer requirements, and coordinating with the sales team to drive business growth. Good communication, convincing skills, and a strong follow-up approach are essential for this role.Key ResponsibilitiesLead Generation & Outbound CallingGenerate new business leads through outbound calls, online research, business directories, and other relevant platforms.Call potential customers, builders, architects, interior designers, contractors, dealers, and institutional buyers.Identify prospective customers and introduce the company's products, including plywood, timber, laminates, and related building materials.Understand customer requirements, explain product offerings, and generate interest in the company's products.Build and maintain a database of prospective customers for future business opportunities.Social Media & Online Lead ManagementHandle enquiries and leads received through social media platforms, the company website, online portals, and other digital channels.Contact incoming leads promptly and understand their product requirements, budgets, and purchase timelines.Follow up consistently with interested prospects to move them towards quotations, meetings, and sales.Maintain records of all incoming leads, calls, customer interactions, and follow-up activities.Identify potential opportunities from online enquiries and convert them into qualified sales leads.Sales Conversion & Customer Follow-upFollow up with prospective customers until the enquiry progresses to a quotation, order, or sale.Share product information, catalogues, and quotations with potential customers as required.Coordinate with the sales team for pricing, product availability, meetings, and commercial negotiations.Maintain relationships with existing customers and explore opportunities for repeat business.Track lead conversion, pending enquiries, and reasons for lost sales.Work towards achieving monthly targets for calls, qualified leads, follow-ups, and sales conversions.Sales Coordination & ReportingMaintain daily calling reports, lead databases, customer details, and sales follow-up records using MS Excel.Prepare daily, weekly, and monthly reports on leads generated, calls made, enquiries received, and conversions achieved.Coordinate with internal departments and the sales team to ensure timely responses to customer enquiries.Maintain accurate customer information and ensure timely follow-up on every active lead.Required Candidate ProfileFemale candidate preferred.Graduate in any discipline.1-4 years of experience in telecalling, lead generation, telesales, inside sales, or sales coordination preferred.Excellent communication, convincing, and customer-handling skills.Confidence in making outbound calls and speaking with new customers.Ability to follow up regularly and convert enquiries into business opportunities.Basic computer knowledge and proficiency in MS Excel, MS Word, and email communication.Ability to manage multiple leads and maintain accurate records.Knowledge of CRM software is not mandatory; lead tracking can be managed through Excel and internal reporting systems.Experience in plywood, timber, construction, interiors, or building materials will be an added advantage.Key SkillsLead Generation, Outbound Calling, Telecalling, Telesales, Inside Sales, Sales Conversion, Customer Relationship Management, Social Media Lead Handling, Online Enquiry Management, Customer Follow-up, MS Excel, Sales Reporting, Database Management, Communication Skills, Convincing Skills, Sales Coordination.Performance ExpectationsGenerate new leads through outbound calls and online enquiries.Respond promptly to leads received through social media and other platforms.Maintain consistent follow-ups with prospective customers.Convert qualified leads into quotations, meetings, and sales opportunities.Maintain accurate lead records and submit daily activity reports.Contribute to the achievement of monthly sales and lead conversion targets.How to ApplyInterested candidates are requested to share their updated CV using the contact details below.Company: Sundawn IndustriesEmail: hr.sundawn@gmail.comContact Numbers: 9289221471 / 9289997469Benefits:Cell phone reimbursementCommuter assistanceInternet reimbursementPaid sick time

We are seeking a committed and proactive Tele Caller to join our team in Patna, India. This full-time role is suitable for female candidates with 0 to 6 years of experience and requires at least a 12th-grade education.In this position, you will be responsible for making telephone calls to customers, engaging them in conversations to provide excellent service, and promoting bank products for cross-selling opportunities. Your daily activities will include handling customer inquiries, understanding their needs, and effectively communicating the features and benefits of our offerings. You will work collaboratively with the product team to identify potential clients and follow up on leads generated through various channels.To excel in this role, you should possess strong communication skills, be persuasive, and have a customer-oriented mindset. Proficiency in Hindi and English will be essential, as you will interact with a diverse clientele. A pleasant phone demeanor and active listening skills are crucial to understanding customer concerns and providing suitable solutions.This position requires working from the office, and you should be comfortable using a computer and telephone to perform your responsibilities. Your dedication to meeting targets and contributing to team objectives will be valued.Candidates with a positive attitude and willingness to learn will thrive in this environment, making it an excellent opportunity for those looking to grow in a dynamic field.

As a Sales Executive, your primary responsibility will be to effectively engage with clients, promote products, and achieve sales targets. You will be expected to work from the office in Delhi NCR and should have a minimum of three years of experience in sales. Key responsibilities include:- Engaging potential customers and providing product information to drive sales. You will actively seek out leads and follow up with interested prospects.- Conducting market research to understand customer needs and preferences. It is essential to stay informed about industry trends and competitors.- Maintaining a punctual and professional demeanor at work, and showing a strong willingness to perform additional tasks as needed. You should be dedicated to meeting deadlines and exceeding expectations.Required skills and expectations include:- Strong communication skills to effectively interact with clients and present products. You should be able to articulate product features and benefits clearly.- A high level of confidence and self-motivation, demonstrating the ability to work independently and as part of a team.- Excellent organizational skills to manage multiple tasks and prioritize effectively.- Familiarity with using standard office equipment and software is essential for maintaining records and preparing reports.This is a full-time, office-based role specifically for female candidates, and punctuality and commitment to additional work are crucial for success in this position.

We are seeking a dedicated Front Office Executive to join our team in Digha, Medinipur. This full-time role is ideal for a motivated female candidate with 2 to 5 years of relevant experience. The successful applicant will play a crucial role in enhancing our customer service.Key Responsibilities:1. Customer Interaction: You will greet visitors warmly, answering inquiries and providing information about our services, which helps create a welcoming environment.2. Administrative Tasks: Handling phone calls and emails efficiently is part of your role, ensuring timely communication within the office and with clients.3. Record Management: Maintaining accurate records and files for office operations will be essential, contributing to the smooth functioning of our front office.4. Coordination: You will work closely with other departments to schedule appointments and manage bookings, ensuring that all operations run seamlessly.Required Skills and Expectations:The ideal candidate will have completed at least the 12th grade and possesses strong communication skills to interact effectively with clients and colleagues. A friendly demeanor and a customer-oriented mindset are expected. Proficiency in basic office software is necessary to handle administrative tasks, and organizational skills are crucial to maintaining records efficiently. Your ability to multitask and remain calm under pressure will greatly contribute to our teams success in providing excellent service.

Civil Guruji Pvt. Ltd. is looking for an enthusiastic and target-oriented Sales Personality to join our team.The role involves lead generation, calling, follow-ups, sales conversion, college visits, company collaboration & business development to promote our training programs.Key ResponsibilitiesHandle inbound/outbound calls and follow up with potential customers.Explain training programs, fees, offers and enrollment process.Generate and convert leads into admissions.Visit colleges and educational institutions for business development.Coordinate and organize workshops, seminars and career sessions at colleges.Interact with students and generate quality leads.Build and maintain collaborations with companies, organizations and industry partners for training, recruitment, corporate programs and other business opportunities.Identify potential companies and initiate communication to explore partnership and collaboration opportunities.Coordinate with companies for corporate training, employee skill-development programs, recruitment drives and placement-related opportunities.Maintain lead records and follow-up status.Coordinate with the internal team for lead conversion and student onboarding.Achieve daily and monthly sales targets.RequirementsGood communication and convincing skills.Comfortable with calling as well as field/college visits.Good interpersonal and presentation skills.Target-oriented and self-motivated.Sales/Telecalling/Business Development experience preferred.Freshers with good communication and confidence can also apply.

We are looking for a confident and well-spoken Receptionist to manage front-desk operations and assist patients with appointments and general queries. The ideal candidate should have good English communication skills and a professional approach.Key Responsibilities:Manage front-desk and reception activities.Attend phone calls and handle patient enquiries.Schedule and coordinate patient appointments.Greet and assist patients professionally.Maintain patient and appointment records.Coordinate with doctors and nursing staff for smooth clinic operations.Support day-to-day administrative activities.Required Skills & Qualifications:Fresher candidates can apply.Female candidates preferred.Good English-speaking and communication skills.Good interpersonal and customer-handling skills.Basic computer knowledge.Professional and patient-friendly approach.

We are looking for a professional, well-groomed, and guest-focused Front Office Executive to handle day-to-day front office operations, including welcoming and assisting guests, check-in and check-out, room allocation, reservation handling, guest queries and complaints, billing and payment coordination, maintaining guest records and front office reports, coordinating with Housekeeping, Restaurant and Accounts departments, handling calls and emails, ensuring proper shift handover, and maintaining high standards of guest service. The candidate should have good communication and interpersonal skills, basic knowledge of PMS/HMS and MS Office, a pleasant personality, good command of English and Hindi, and the ability to work efficiently under pressure in rotational shifts. Previous hotel front office experience and a hotel management qualification will be preferred.

We are looking for a dedicated Front Office Executive to support our team in Malappuram, India. This role is ideal for individuals with 0 to 3 years of experience and requires at least a 12th-grade education. You will work from home, providing essential administrative support.Key Responsibilities:1. Customer Interaction: Respond promptly to customer inquiries via phone, email, and chat. You will help create a positive experience for our clients by addressing their concerns effectively.2. Appointment Scheduling: Manage and coordinate appointments or meetings. This includes keeping track of schedules and ensuring that all necessary arrangements are in place for smooth operations.3. Data Entry and Record Keeping: Maintain accurate records of customer information and interactions in our database. This is crucial for providing quality service and following up when necessary.4. Administrative Support: Assist with various administrative tasks such as preparing reports and organizing files. Your organizational skills will help keep our office running efficiently.5. Team Collaboration: Work closely with other team members to ensure seamless communication and cooperation. Being a team player is essential in achieving our goals.Required Skills and Expectations:The ideal candidate should possess excellent communication skills to interact professionally with clients. Strong organizational abilities and attention to detail are important, as you will handle multiple tasks. A basic understanding of office software and technology will be essential. A proactive approach and a willingness to learn will help you succeed in this role.

About the role:Soni & Soni Associates & Attorneys is an IP law firm based in Ahmedabad, looking for a front-office executive who can also handle client coordination.Responsibilities:Manage front desk operations

We are looking for a dedicated Front Office Executive to join our team in Bhiwadi. This role is perfect for fresh graduates who are eager to start their career in a dynamic office environment. Key Responsibilities:- Greeting Visitors: Welcome guests as they arrive, ensuring they feel respected and valued.- Answering Calls: Handle incoming phone calls professionally and direct them to the appropriate departments or individuals.- Managing Appointments: Schedule and coordinate meetings, ensuring that all necessary participants are informed and prepared.- Maintaining Office Records: Organize and maintain both physical and electronic files, ensuring easy access to important documents.- Handling Mail: Sort and distribute incoming mail and packages, as well as prepare outgoing correspondence efficiently.- Supporting Staff: Provide administrative support to other team members, enabling smooth office operations and effective collaboration.Required Skills and Expectations:- Communication Skills: Strong verbal and written communication skills are essential to interact effectively with visitors and staff.- Organizational Skills: Ability to manage time efficiently, prioritize tasks, and maintain orderly documentation.- Professional Appearance: Maintain a neat and professional demeanor, representing the company positively.- Technical Proficiency: Basic knowledge of computer programs, including word processing and spreadsheets, to perform daily tasks.- Team Player: Willingness to collaborate with colleagues and contribute positively to the team environment.This full-time position requires attendance at the office and is suitable for individuals who have completed their 12th grade education.

Sales of Remanufactured Diesel Engines and Engine parts in Commercial Vehicle market (Trucks, Buses, Loading Auto etc.).Follow up of leads generated on Websites and talking to customers, converting inquiry to sales.Reverse logistics follow up at point of delivery by phone and arrange transportation documents.Payment collection (Online) from customers and coordinate with transporters.

Key ResponsibilitiesProvide first-level and second-level technical support to end users.Install, configure, and maintain desktops, laptops, printers, scanners, and peripheral devices.Troubleshoot hardware, software, network connectivity, and operating system issues.Diagnose and resolve incidents related to Windows, Microsoft 365, email, and business applications.Configure and support user accounts, passwords, and access permissions.Manage IT asset inventory and maintain accurate equipment records.Install software updates, patches, and security applications.Support onboarding and offboarding activities for employees.Escalate complex technical issues to higher-level support teams when required.Maintain helpdesk tickets and document resolutions in accordance with IT procedures.Assist with network troubleshooting, VPN connectivity, and remote user support.Ensure compliance with IT security policies and best practices.

Customer Support & Troubleshooting:Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing systems.Diagnose and resolve software-related issues, including functionality problems, error messages, login issues, and usability challenges.Guide users step-by-step through problem-solving processes or feature usage.Prioritize and manage multiple support requests simultaneously, ensuring timely responses and resolutions according to Service Level Agreements (SLAs).Issue Escalation & Follow-up:Escalate complex or unresolved issues to higher-level support teams, development teams, or relevant departments.Collaborate with internal teams (e.g., development, QA, product management) to provide feedback, facilitate bug fixes, or suggest feature enhancements.Follow up with users to ensure their issues are fully resolved and they are satisfied with the solution provided.Documentation & Knowledge Management:Accurately log and document all customer interactions, technical issues, troubleshooting steps, and resolutions in the ticketing or CRM system.Contribute to and maintain a comprehensive knowledge base, FAQs, and self-help articles to empower users and reduce support volume.Identify recurring issues and suggest proactive solutions, training materials, or system improvements.Product Knowledge & Training:Maintain a deep and up-to-date understanding of the software product(s) being supported, including their functionalities, updates, and integrations.Educate users on product features, best practices, and new releases.Continuously learn and stay updated on industry trends, software advancements, and relevant technologies.System Monitoring & Maintenance (if applicable):Assist in monitoring software performance and system health to proactively identify potential issues.Participate in testing new software versions, patches, and updates before deployment.Customer Satisfaction:Ensure a positive and professional customer experience by being empathetic, patient, and efficient in all interactions.Gather customer feedback and contribute to improving support processes and product usability.

We are looking for a dedicated Front Office Executive to manage our reception and provide excellent customer service. The position allows you to work from home, making it suitable for individuals with 0 to 3 years of experience, preferably those who have completed their 12th grade.Key Responsibilities:- Greeting Visitors: Welcome guests warmly and guide them appropriately, ensuring they feel comfortable and valued during their visit.- Handling Calls: Answer incoming phone calls with professionalism and direct them to the relevant team members, ensuring communication is clear and efficient.- Managing Appointments: Schedule and confirm appointments for team members, keeping the calendar organized and up-to-date.- Data Entry: Maintain accurate records by inputting client information and other relevant data into our database, ensuring easy access for future reference.- Providing Information: Respond to inquiries via phone or email about our services and provide accurate information to clients, showcasing our offerings effectively.Required Skills and Expectations:Candidates should possess strong communication skills, both verbal and written, to interact effectively with clients and team members. Good organizational skills are essential to manage tasks like scheduling and data entry. A basic understanding of computer applications and proficiency in using common office software are needed. Reliability and a positive attitude are important traits, as you will be the first point of contact for our clients. Candidates should also be comfortable working independently and managing their time efficiently in a work-from-home environment.

As a Front Office Executive, you will play a key role in ensuring smooth communication and administrative support within our organization. This position is ideal for candidates with 0 to 3 years of experience and requires at least a 12th-grade education.Key Responsibilities:- Answering Calls: You will handle incoming calls professionally, providing accurate information and directing inquiries to the relevant departments.- Managing Correspondence: You will be responsible for receiving, sorting, and distributing emails and physical mail, ensuring all communications are handled promptly.- Data Entry: You will input, update, and maintain accurate customer and transaction records in our systems, ensuring data integrity and confidentiality.- Scheduling Appointments: You will assist in scheduling appointments and meetings, coordinating with team members and clients to ensure availability.- Handling Inquiries: You will address customer concerns and questions, striving to provide exceptional service and resolve issues efficiently.Required Skills and Expectations:- Strong communication skills are essential, both verbal and written, to interact effectively with clients and team members.- Basic computer skills, including proficiency in MS Office and email applications, are important for administrative tasks.- Good organizational abilities to manage multiple tasks and prioritize work effectively.- A positive attitude and willingness to learn, as well as the ability to work independently from home.- Attention to detail is crucial to ensure accuracy in data entry and correspondence management.

ResponsibilitiesCall and guide engineers about our coursesHandle follow-ups and admissionsExplain training details and fee structureCoordinate with trainers and branch teamMaintain engineer records and resolve basic queriesRequirementsGood Hindi communication (Basic English preferred)Basic computer knowledge (MS Excel/Google Sheets)Confident and professional communication