Customer Support Coordinator Graduate Experience Jobs in Surat

We are looking for a Customer Relationship Manager to join our team in Surat. In this role, you will be responsible for building and maintaining strong relationships with our customers. Your experience in customer service and relationship management will be crucial to our success.**Key Responsibilities:**- **Manage Customer Accounts:** Maintain detailed knowledge of customer needs and preferences to ensure that we meet their expectations and build loyalty.- **Respond to Inquiries:** Address customer questions and concerns promptly, providing clear and helpful solutions to enhance their experience.- **Develop Strategies:** Create and implement strategies to improve customer satisfaction and engagement, ensuring that our services meet their evolving needs.- **Monitor Feedback:** Collect and analyze customer feedback regularly to identify areas for improvement and to gauge customer satisfaction levels.- **Collaboration with Teams:** Work closely with sales, marketing, and product teams to ensure a seamless experience for customers and to communicate their needs effectively.**Required Skills and Expectations:**The ideal candidate should have a Bachelors degree in Business Administration or Commerce. You should possess strong communication and interpersonal skills, enabling you to build rapport with clients effectively. A minimum of 1 to 3 years of experience in customer relationship management or a related field is expected. You should be proficient in using CRM software and comfortable analyzing customer data. Additionally, a problem-solving attitude and the ability to work independently are essential for success in this role.

CRM SR. EXECUTIVEThe Senior CRM Executive at Sylvi will play a key role in managing and guiding the CRM team, ensuring that all customer interactions are handled with professionalism, empathy, and efficiency. The position involves resolving escalations, mentoring team members, and enhancing the customer support process through technical insights and leadership.Key Responsibilities:Supervise CRM Executives and ensure high service quality and TAT adherenceHandle escalated queries and resolve customer concerns effectively.Monitor ticket flow, assign priorities, and ensure timely closures.Train and support team members on SOPs and customer handling techniques.Collaborate with departments (Operations, Technical, QA) to resolve complex issues.Generate reports using CRM dashboards for performance reviews.Uphold a customer-first approach in all team functions.Required Skills & Competencies:Soft SkillsConflict ResolutionPatience & EmpathyMultitasking & PrioritizationTeam MentoringEscalation HandlingCommunication Skills: Verbal, Written, Convincing Ability, Fluency Most PreferableTechnical SkillsAdvanced ExcelCRM Software Knowledge (e.g., Zoho, Freshdesk)Dashboard ManagementTicket Handling & Process OptimizationQualifications:Bachelors degree in any relevant discipline.2 -3 years of experience in customer service or CRM roles, with at least 1 year of team lead experience.Key Performance Indicators (KPIs):Customer Satisfaction (CSAT)First Response & Resolution TimesEscalation RateSLA ComplianceCoaching & Feedback Implementation

Hiring *Fashion Designer* *Concept Development Role*We are looking to hire a creative and skilled Fashion Designer to join our team in Sachin (Hojiwala). The ideal candidate should have a strong eye for fashion trends, color theory, and garment construction, with a focus on developing original fashion concepts.Position: Fashion Designer Concept DevelopmentLocation: Sachin (Hojiwala), GujaratSalary Range: 25,000 40,000 per month (based on experience and skill)Key Responsibilities:Develop fresh and trend-forward design concepts.Collaborate with sampling and production teams.Research market trends and customer preferences.Requirements:Degree/Diploma in Fashion Design or related field.1 - 3 years of experience preferred (freshers with strong portfolios may also apply).Strong understanding of fabrics, colors, and silhouettes.Proficiency in design software is a plus (e.g., Adobe Illustrator, CorelDRAW).To apply, please send your resume and portfolio to : 63534 11807

Job Title: CRM ExecutiveLocation: Kim, District: SuratExperience Required: 24 yearsSalary Range: 18,000 30,000/month + performance bonusJob Summary:We are looking for a CRM Executive to strengthen relationships with our current customers, ensure satisfaction, and generate new business through referrals and follow-ups.Key Responsibilities:Client Relationship Building: Regularly connect with existing customers to ensure they are satisfied with products/services and to keep them informed about new offerings.Site Visits & Customer Meetings: Personally visit top customers to maintain face-toface relationships, understand challenges theyre facing, and discuss upcoming needs or projects.Referral Generation: Systematically ask for referrals from satisfied customers and track these referrals through the CRM system to close new deals.Complaint Resolution: Act as the single point of contact for existing clients in case of any service issues, coordinate with internal teams to resolve problems quickly, and ensure a positive experience.CRM Management: Enter all customer data, interactions, and next steps into the CRM; use this database to track communications, orders, referrals, and satisfaction Metrics.Qualifications & Skills:Bachelors/ Masters in Business, Marketing, or relevant field.Good interpersonal skills and a customer-centric mind-set.Ability to travel locally for client meetings.Growth Path:CRM Executive Key Account Executive Client Relationship Manager

Manage website queryData EntryRespond to customer queries

* 2-4 years experience of Automobile sales* Knowledge of pre-owned vehicle segment / sector is a must.* Good communication skills* Strong Presentation / Strategic Thinking and Closing Skills.* Good at negotiations and convincing.

We are Looking for a Customer Support Executive. Candidate have to Call and Know the Details of Customer Requirement.

*SMFG INDIA HOME FINANCE LTD (FULLERTONE)is looking for* Urgent Hiring*Designation - Branch Manager Location - SuratProduct : Micro Secure LAP RuralCandidates must have 3 to 4years experience HL / LAP / Micro LapSalary - Best in the Industries + Incentive

1. Actively seeking out new sales opportunities through cold calling, networking, and social media2. Setting sales goals and developing sales strategies3. Researching prospects and generating leads. Contacting potential and existing customers on the phone, per email, and in-person4. Handling customer questions, inquiries, and complaints5. Preparing and sending quotes and proposals6. Should be able to enhance the sales network for existing products and introduce/launch new products in areas/states where there are currently sales.7. The candidate would be responsible for expanding the sales of existing and new products to new areas/states8. Meeting daily, weekly, and monthly sales targets9. Ensure the availability of stock for sales and demonstrations