Customer Support Coordinator

SAPHIRE MOTORS PVT LTD(BLUE HYUNDAI)

customer relation executive

• routinely call customers to obtain their feedback regarding pre & post sales & service experiences. register dealer sales / service complaints from customers if any in guidance with crm.

• handle / assist customers on basic sales or service issues under guidance of crm (both dealer voc & hyundai voc)

• alerting crm about potential hyundai voc.

• understanding or analyzing probable ecdr cases through post sales or service follow up.

• reporting probable ecdr cases to crm

• register feedback & concerns collected by sales & service department in delite.

• customer information collection through web / media / blog related to sales, enquiry, service or product.

• handle & resolve concern immediately in case of minor issues in sales or acting customers for post sales & post service follow ups.

• voc registration in case of dissatisfied customers.

• updating & maintenance of cr reports.

• analyze psf call details & provide qualitative information to crm & crm

• usage of dlite tool for enquiry management, appointment, mrs, psfu sales & service.

• register breakdown request in delite & assist the customer.

• Experience

  0 - 4 Years

• No. of Openings

  2

• Education

  B.A, B.B.A, B.C.A, B.Com, Diploma, Higher Secondary, Secondary School

• Role

  Customer Support Coordinator

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office