Customer Support Coordinator

SAPHIRE MOTORS PVT LTD(BLUE HYUNDAI)

CUSTOMER RELATION EXECUTIVE

Routinely call customers to obtain their feedback regarding pre & post sales & service experiences. Register Dealer Sales / Service complaints from customers if any in guidance with CRM.

Handle / Assist customers on basic Sales or Service issues under guidance of CRM (both dealer VOC & HYUNDAI VOC)

Alerting CRM about potential HYUNDAI VOC.

Understanding or analyzing probable ECDR cases through Post Sales or Service follow up.

Reporting probable ECDR cases to CRM

Register feedback & concerns collected by Sales & Service department in DELITE.

Customer information collection through Web / media / blog related to sales, enquiry, service or product.

Handle & resolve concern immediately in case of minor issues in sales or acting customers for Post sales & post service follow ups.

VOC registration in case of dissatisfied customers.

Updating & maintenance of CR reports.

Analyze PSF call details & provide qualitative information to CRM & CRM

Usage of DLITE tool for enquiry management, Appointment, MRS, PSFU Sales & Service.

Register breakdown request in DELITE & assist the customer.

Experience : 0 - 4 Years

No. of Openings : 2

Education : Higher Secondary, Secondary School, Diploma, B.A, B.C.A, B.B.A, B.Com

Role : Customer Support Coordinator

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India