Customer Support Coordinator

Cimmons Integrated Services Pvt Ltd

Outbound Telesales

Making outbound calls to Members basis the leads provided offering the customers products which would help them in their life partner search.

Following the defined sales process to convert free members into revenue paying customers.

Ensuring Call Disposition Comments are updated once the call is completed with all relevant details.

Making required number of calls for following up with Enquiries which are not converted

Updating the details of follow-up in the system

Meeting daily Talk time Targets and Calls to be done.

Meeting Revenue Targets and ensuring Lead to Conversion Ratios are met.

Appearing for periodic evaluations

In case call needs to be escalated, noting details and forwarding it to the seniors

Maintaining all documentation that pertains to the above responsibilities

Experience : 0 - 5 Years

No. of Openings : 15

Education : Secondary School, Professional Degree, Any Bachelor Degree

Role : Customer Support Coordinator

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India