Customer Support Coordinator

Cimmons Integrated Services Pvt Ltd

0 - 5 Years
15 Openings
1.3 - 2.5 Lac/Yr
Face-to-Face interview
Mathikere, Bangalore

Key Skills

Good Communication Customer Support Coordinator Customer Care Executive Telecaller Telesales Telemarketing

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Job Description

• outbound telesales

• making outbound calls to members basis the leads provided offering the customers products which would help them in their life partner search.

• following the defined sales process to convert free members into revenue paying customers.

• ensuring call disposition comments are updated once the call is completed with all relevant details.

• making required number of calls for following up with enquiries which are not converted

• updating the details of follow-up in the system

• meeting daily talk time targets and calls to be done.

• meeting revenue targets and ensuring lead to conversion ratios are met.

• appearing for periodic evaluations

• in case call needs to be escalated, noting details and forwarding it to the seniors

• maintaining all documentation that pertains to the above responsibilities