Freshers & Experience || Full Time || Customer Care Executive

Customer Service Job focuses on interacting with customers to provide information, address inquiries, resolve issues, and ensure a positive overall experience with a company's products or services. Customer service professionals serve as the primary link between a brand and its clients.

​Here is a detailed breakdown of what a customer service role entails:

​Key Responsibilities

​Inquiry Handling: Answer questions regarding products, services, billing, policies, and order statuses via phone, email, live chat, or social media.

​Problem Resolution: Identify, troubleshoot, and resolve customer complaints or technical difficulties in a timely and empathetic manner.

​Order Processing: Assist customers with placing orders, processing returns, issuing refunds, or updating account details.

​Record Keeping: Maintain accurate logs of customer interactions, transactions, feedback, and escalations using CRM (Customer Relationship Management) software.

​Escalation Management: Recognize when an issue requires higher-level support and transfer complex cases to specialized departments or supervisors.

• Experience

  0 - 5 Years

• No. of Openings

  100

• Education

  12th Pass

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Age Limit

  18 - 30 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Overtime Pay, PF, ESI

• Face Interview Location

  D181- noida sector 63