Telephonic For Customer Care Executive Jobs (Freshers)

We are looking for a dedicated Customer Care Executive to join our team at DLF Phase I. This position is ideal for individuals who are passionate about providing excellent customer service and are eager to start their career in a dynamic environment.

**Key Responsibilities:**

- **Respond to Customer Inquiries:** Handle customer questions via phone, email, or chat to ensure their concerns are addressed promptly and effectively.

- **Provide Product Information:** Educate customers about our products and services, helping them to make informed decisions.

- **Maintain Customer Records:** Accurately update and maintain customer information in the database for efficient follow-up and service delivery.

- **Resolve Issues:** Identify and resolve customer complaints by coordinating with other departments when necessary, ensuring a positive customer experience.

- **Follow Up with Customers:** Conduct follow-up calls or emails to ensure customers are satisfied with the solutions provided and to encourage loyalty.

- **Report Feedback:** Gather customer feedback and report insights to management to identify areas for improvement in services and processes.

**Required Skills and Expectations:**

- Must have completed at least the 12th grade to apply for this position.

- Female candidates are preferred for this role.

- Strong communication skills are essential, both verbal and written, to interact effectively with customers.

- An ability to handle stressful situations with patience and professionalism is important.

- Basic computer knowledge and familiarity with customer service software will be beneficial.

- A positive attitude and willingness to learn are key traits expected from candidates.

This role requires a full-time commitment and is based in the office, providing an excellent opportunity to build your career in customer service.

• Experience

  0 - 1 Years

• No. of Openings

  20

• Education

  12th Pass

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office