Customer Relationship Job Vacancies in Ghaziabad

Job SummaryWe are looking for an experienced Sales Manager to lead the B2B sales team, manage IndiaMART and other B2Bportal leads, develop new customers and expand the company's business across different markets and regions. Thecompany operates manufacturing plants in Ghaziabad, Uttar Pradesh and Ahmedabad, Gujarat.Key Responsibilities Manage and guide the B2B Sales Team and achieve monthly sales targets. Track each salespersons calls, meetings, quotations, follow-ups and order conversions. Conduct daily/weekly sales review meetings and discuss performance gaps. Provide regular sales training, product training and negotiation guidance to the team. Support team members in high-value enquiries and difficult customer negotiations. Monitor individual performance and take corrective action where required. Handle IndiaMART and other B2B portal enquiries and ensure timely follow-up. Convert leads into sales through calls, meetings, quotations and negotiations. Expand business across India by identifying new markets, industries, customers, dealers and distributors. Develop new B2B customers and maintain strong relationships with existing customers. Identify opportunities for market expansion and revenue growth using both manufacturing locations. Explore new territories and business segments for company growth. Monitor sales pipeline, quotations, follow-ups and order closures. Conduct regular team performance reviews and provide training and guidance. Coordinate with the Ghaziabad and Ahmedabad manufacturing plants for smooth order execution and delivery. Prepare daily/weekly/monthly sales reports and sales forecasts for management.Required Skills 3-7 years of experience in B2B/Industrial Sales. Experience in IndiaMART/B2B portal lead handling. Strong team management and leadership skills. Excellent communication, negotiation and customer-handling skills. Strong business development and market expansion skills. Target-oriented and result-driven approach. Good knowledge of MS Excel/Google Sheets and CRM. Experience in racking, storage systems, manufacturing or industrial products will be preferred.

We are seeking a Business Development Manager in Ghaziabad, India, who will play a vital role in driving business growth through excellent customer relations and presentation skills. The ideal candidate will be target-oriented and focused on ensuring customer satisfaction and timely delivery.Key Responsibilities include:- Building and maintaining relationships with clients to understand their needs and deliver tailored solutions that enhance satisfaction.- Identifying new business opportunities through market research and networking to expand the client base effectively.- Presenting and pitching company products and services clearly and compellingly to prospective clients.We require candidates with 1-6 years of experience in a similar role. Applicants should have completed at least the 12th grade. Strong interpersonal and presentation skills are crucial, along with the ability to remain goal-focused in a dynamic environment. Candidates should be adept at customer service and possess problem-solving abilities to address any client issues effectively.The role requires fieldwork, including travel for client meetings, so a valid driver's license and access to a vehicle are necessary. The position is full-time and requires you to work from the office.Candidates must be prepared to work in a structured schedule that may include shifts based on business needs. As part of this role, you will be expected to manage various administrative tasks and documentation related to client engagements.

1. International Business Development & New Customer Acquisition2. Customer Ownership & RelationshipManagement3. Technical Quotation, Bids & TenderOwnership4. Commercial Negotiation & Order Closure5. Ownership of the Export Execution Desk6. Export Payment Realisation & CommercialRisk7. Internal Coordination & Cross-FunctionalExecution8. Vendor & Sourcing Development9. MIS, Reporting & Review DisciplineB.E. / B.Tech in Mechanical Engineering.5-10 years of experience in exports or international business within an engineering, manufacturing, capital goods, or industrial components company.Demonstrated experience of visiting international customers in person - at their plants, offices, or at trade exhibitions - within the last three years.A verifiable track record of converting prospects into customers. The candidate must be able to name at least two accounts he personally developed from first contact to repeat order, and describe how.Preferred Exposure to cement, mining, power, steel, bulk material handling, or wear parts industries. Experience of tendering to large industrial or multinational buyers. Experience of supervising or mentoring a junior team member. Familiarity with Volza, LinkedIn Sales Navigator, and export data platforms. Strong Excel and MIS capability.

We are looking for a Customer Relationship Executive based in Ghaziabad to join our team. This role is ideal for female candidates with 0 to 1 year of experience and requires a 12th-grade pass. As a Customer Relationship Executive, you will play a vital role in maintaining strong relationships with our customers and ensuring their satisfaction.Key Responsibilities:- Customer Support: Assist customers with inquiries and issues, providing prompt and effective solutions to enhance their experience.- Relationship Building: Develop and maintain positive relationships with customers through regular communication and personalized service.- Feedback Collection: Gather customer feedback and share insights with the team to help improve our products and services.- Record Keeping: Maintain accurate records of customer interactions and transactions to ensure a comprehensive understanding of customer needs.- Coordination with Teams: Collaborate with different departments to resolve customer issues and provide a seamless experience.Required Skills and Expectations:The ideal candidate should have strong communication skills to effectively interact with customers. Patience and a friendly attitude are essential for understanding and addressing customer concerns. Basic computer skills, including familiarity with MS Office, are required to manage records and communications efficiently. Attention to detail is vital for accurately documenting customer interactions and feedback. A genuine desire to assist customers and improve their experience is crucial for success in this role.

As a Sales Support Executive, you will play a vital role in assisting the sales team and ensuring smooth operations. Your responsibilities will include:- Customer Communication: Engage with customers via phone and email to answer queries, provide product information, and assist with order processing, ensuring a positive customer experience.- Order Management: Process sales orders accurately and efficiently, tracking each step to ensure timely delivery and handling any discrepancies that may arise.- Sales Reporting: Prepare and maintain reports on sales activities, including leads, follow-ups, and sales performance, to support the team in achieving their targets.- Data Entry and Management: Update and maintain customer databases and sales records to ensure all information is current and accurate, aiding in better decision-making.- Collaboration with Sales Team: Work closely with the sales team to provide necessary information and support, helping them focus on closing deals and strengthening customer relationships.To excel in this role, you should have 1 to 2 years of experience in sales support or a similar position. Strong communication skills, both written and verbal, are essential for effective interaction with customers and team members. You should be detail-oriented, organized, and able to multitask in a fast-paced environment. Proficiency in Microsoft Office, particularly Excel, is necessary for managing data and reports, while a proactive attitude will help you thrive and contribute to the sales teams success.

We are seeking a motivated Sales Manager to join our team in Chiranjiv Vihar. The ideal candidate will have a strong background in sales and the ability to lead a team effectively. This role requires a dedicated and proactive approach to achieving sales targets.Key Responsibilities:- Team Leadership: You will oversee a sales team, guiding them to meet sales goals. This involves training new team members and motivating the existing staff to improve their performance.- Sales Strategy Development: You will create and implement effective sales strategies that align with company goals. This requires understanding market trends and adapting strategies accordingly.- Client Relationship Management: Building and maintaining strong relationships with clients is essential. You will be responsible for ensuring high levels of customer satisfaction and addressing any concerns that may arise.- Performance Tracking: You will analyze sales data and team performance to evaluate success. This allows for adjustments in strategy and to recognize top performers within the team.- Reporting: You will prepare regular sales reports for management to provide insights into the teams performance and market conditions.Required Skills and Expectations:The ideal candidate should have at least 5 years of experience in sales, preferably in a managerial role. Strong communication and negotiation skills are vital, along with the ability to motivate a team. Experience in developing sales strategies and managing client relationships is necessary. A results-oriented approach with a proven track record of meeting or exceeding sales targets is expected. A proactive and positive attitude will help in thriving within a fast-paced environment.

We are looking for a Customer Support Representative to join our team. This role involves interacting with customers to ensure their questions and concerns are addressed effectively. As a representative, you will work from home and provide excellent service to help build strong customer relationships.Key Responsibilities:- Responding to Customer Inquiries: Handle incoming calls and messages to assist customers with their questions or issues.- Providing Product Information: Share details about our products and services, helping customers understand features and benefits.- Resolving Issues: Identify and troubleshoot customer problems to find suitable solutions promptly.- Documenting Interactions: Keep accurate records of customer interactions and transactions for future reference and quality assurance.- Following Up: Proactively reach out to customers after resolving issues to ensure their satisfaction.Required Skills and Expectations:- Communication Skills: You should have strong verbal and written communication skills to effectively interact with customers.- Problem-Solving Skills: Be able to think critically and resolve customer issues in a timely manner.- Patience and Empathy: Show understanding and patience when dealing with customer concerns, ensuring they feel valued.- Basic Computer Knowledge: Familiarity with computers and the ability to navigate software applications is important.- Team Player: Be willing to collaborate with team members and share insights for improving customer service. We welcome freshers who have completed their 12th grade. If you are eager to learn and grow in customer service, this role is for you!

We are looking for an experienced and result-driven Female Sales Manager to lead the sales team, drive farmhouse plot sales, and achieve business targets. The ideal candidate should have strong leadership, team management, and real estate sales experience with a proven ability to build customer and channel partner relationships.Key ResponsibilitiesLead, motivate, and manage the sales team to achieve monthly and quarterly sales targets.Develop sales strategies to generate leads through channel partners, digital marketing, references, and field activities.Train, guide, and monitor Sales Executives, Telecallers, and Digital Marketing teams.Handle key customer inquiries, conduct project presentations, and support high-value sales closures.Build and maintain strong relationships with customers, real estate dealers, and channel partners.Monitor lead follow-ups, site visits, bookings, and sales conversions through CRM.Review daily sales activities, team productivity, and performance reports.Ensure timely reporting, discipline, and achievement of sales KPIs.Provide market feedback and competitor analysis to management.

Sales Executive Job DescriptionJob Title: Sales ExecutiveIndustry: Fire Fighting Equipment ManufacturingGenerate new leads and develop customers

As a Field Executive, you will play a crucial role in our operations by engaging with customers and ensuring smooth business processes. The position is based in Ghaziabad and is suitable for candidates with a minimum educational qualification of 10th pass. We are looking for male candidates with up to 6 years of experience, including freshers. Key Responsibilities:- Customer Interaction: You will meet with customers to understand their needs and provide information about our products and services. This helps in building strong customer relationships.- Field Visits: Regular visits to designated areas to reach potential clients and gather market insights. This is essential for identifying new opportunities for business growth.- Reporting: Maintain accurate records of customer interactions and report daily activities to your supervisor. This ensures transparency and aids in strategic planning.- Feedback Collection: Collect feedback from customers regarding our products and services. This information is valuable for continuous improvement and meeting customer expectations.- Support Team Activities: Assist your team in product demonstrations and promotional activities. Your support is vital for successfully executing marketing strategies.Required Skills and Expectations:Candidates should have good communication and interpersonal skills to effectively engage with customers. A basic understanding of product knowledge is important to answer queries confidently. Candidates should also be comfortable with time management and be able to prioritize tasks in a fast-paced environment. A positive attitude and willingness to learn are essential for success in this role. Additionally, you should be physically fit for fieldwork and have a proactive approach towards achieving targets.

We are looking for a Front Office Administrator who will play a key role in managing the front desk and providing excellent customer service. The ideal candidate will have great communication skills and a friendly attitude.Key Responsibilities:- Greeting Visitors: Welcome guests and clients as they enter the office, providing a warm and professional atmosphere.- Managing Phone Calls: Answer and direct incoming calls with clarity and efficiency, ensuring that inquiries are handled promptly.- Scheduling Appointments: Assist in organizing meetings and appointments, maintaining a well-structured calendar for the office.- Handling Mail: Sort and distribute incoming mail and packages, ensuring that correspondence reaches the right person or department.- Maintaining Reception Area: Keep the front desk and reception area tidy and organized, providing a neat space for clients and staff.- Data Entry and Record Keeping: Assist in updating and maintaining office records and databases, ensuring that information is accurate and accessible.Required Skills and Expectations:Candidates should have completed at least the 12th grade and possess strong verbal and written communication skills. Being friendly, approachable, and having a positive attitude are critical for this role, as you will be the first point of contact for visitors. Basic computer skills are necessary for managing calls and scheduling appointments. Attention to detail and the ability to multitask will help ensure smooth daily operations in the office environment. Candidates should be eager to learn and adapt to new challenges.

Female relationship executive Vasundhra Ghaziabad location Salary upto 15kFresher looking person who can handle system work and also have some experience to handle customer calls handle thier querymatrimony process

Urgent requirement for Front Office Receptionist at Location-Raj Nagar Extension, Ghaziabad. Salary: 18,000 - 20,000. Graduation is mandatory. Good communication skills and good computer knowledge Immediate joiner Pl contact hr geeta mahant

Position: Sales Executive/ManagerLocation: On-site Job Type: FullTime

As a Back Office Assistant, you will assist with administrative tasks to ensure smooth day-to-day operations. Your key responsibilities will include handling data entry, maintaining records, organizing files, and providing support to the office staff as needed.You will be expected to have good organisational skills, attention to detail, and proficiency in computer applications such as MS Office. The ability to work efficiently in a fast-paced environment, prioritize tasks, and communicate effectively with team members is crucial. A proactive and professional attitude, along with the willingness to learn and adapt, will be essential for success in this role. Prior experience in a similar role is a plus, but freshers are also welcome to apply. This is a full-time position based in Indirapuram, Ghaziabad, and only female candidates need apply.

Key Responsibilities:Achieve zonal sales volume, revenue, and market share targets.Manage and grow dealer / distributor network across the zone.Drive retail sales, promotions, and product launches.Monitor dealer performance, inventory, and customer experience.Lead, coach, and motivate sales team and supervisors also.Analyz market trends, competition, and sales performance.Ensure implementation of company policies and brand standards.Qualifications & Experience:Graduate / MBA preferred.Strong exposure to dealer network management.Skills Required:Strong leadership and people management skills.Excellent negotiation and relationship-building abilities.Strategic planning and execution skills.Data-driven decision-making

Reception management, Customer handling, calling, billings, basic computer knowledge

Office Assistant Company: For a - Real Estate Builder & Developer and Event ManagementLocation: On-site, NCRAbout the Role:We are seeking a dynamic and professional Office Assistant to provide comprehensive administrative support to our Director. This role requires a confident individual who can independently manage client interactions, coordinate schedules, and represent the company with professionalism.Key Responsibilities:Prepare and deliver presentations to clients on behalf of the ownerManage the Director's calendar and coordinate appointments efficientlyHandle client meetings and correspondence in the owner's absenceServe as the primary point of contact for internal and external stakeholdersTravel with the team across NCR locations as requiredMaintain professional client relationships and ensure excellent service deliveryRequirements:Graduate degree (any discipline)Excellent English communication skills (written and verbal)Strong presentation and interpersonal skillsConfident, proactive, and solution-oriented approachPositive attitude with a professional demeanorPleasing personality with strong client-facing abilitiesWillingness to travel within NCRProficiency in MS Office (PowerPoint, Excel, Word)

- Handling customer queries and providing timely and accurate responses: The Customer Care Associate will be responsible for addressing customer concerns, complaints, and inquiries promptly and efficiently to ensure customer satisfaction.- Resolving customer issues and complaints in a professional manner: The Customer Care Associate will need to handle customer complaints or issues with tact and diplomacy, ensuring a positive outcome for both the customer and the company.- Building and maintaining strong customer relationships: The role involves engaging with customers in a friendly and helpful manner to build rapport and loyalty, ultimately fostering long-term relationships.- Providing product or service information to customers: The Customer Care Associate will be required to have a good understanding of the company's products or services to effectively address customer inquiries and provide relevant information.- Collaborating with other team members to ensure seamless customer support: Working in a team environment, the Customer Care Associate will need to coordinate with colleagues to deliver consistent and high-quality customer service.Required Skills and Expectations:- Excellent communication skills, both verbal and written, to effectively interact with customers.- Strong problem-solving abilities to address customer issues and find satisfactory solutions.- Patience and empathy to deal with customers in a courteous and professional manner.- Ability to work independently and in a team, demonstrating flexibility and adaptability in a fast-paced environment.- Basic computer proficiency to navigate systems and tools for customer support.

Explain TW product features, loan process, loan eligibility criteria, documentation requirements, interest rate, benefits of loan, and repayment terms to customers. Follow up with branch and T.W dealership leads to ensure timely conversion and loan disbursement. Stay updated on loan policies, product features and market trends. Coordinate with dealer staff and sales team for lead closure. Meet and exceed daily, weekly and monthly sales targets. Address customer queries, objections and escalations with professionalism and empathy. Follow ups with potential customers to promote and sell two-wheeler products

Sales and services QR sound box edc

Demonstrated experience of visiting international customers in person - at their plants, offices, or at trade exhibitions - within the last three years.Working knowledge of export documentation, Incoterms, logistics, and banking processes - sufficient to review and challenge, even though execution sits with the Executive.Strong written and spoken English; able to write a professional commercial email without supervision.Willingness and ability to travel internationally at short notice. Overseas travel with the COO is expected from approximately the fourth month5-10 years of experience in exports or international business within an engineering, manufacturing, capital goods, or industrial components company.Need B.E. / B.Tech in Mechanical EngineeringInternal Coordination & Cross-Functional Execution

Industry: Cement Plant Spare Parts ManufacturingLocation: Punjab Oil Expeller, Meerut Road, GhaziabadExperience: 3-4 Years (Manufacturing Company)Age: 25 - 30 YearsMarital Status: Married preferredEmployment Type: Full-time, On-siteSalary: 25k to 27k in handKey Responsibilities Manage the complete order lifecycle: Post-PO acknowledgement Production planning follow-up QC clearance Dispatch Delivery confirmation. Daily coordination with the Manufacturing Line, Production Planning, Quality Control, Stores and Dispatch teams to track order status and resolve bottlenecks. Proactive communication with customers - sharing order status, expected dispatch dates, drawings approval, payment milestones and resolving queries. Maintain accurate MIS, order trackers and dashboards in Excel / Google Sheets (VLOOKUP, Pivot Tables, Conditional Formatting, basic formulas). Coordinate with logistics for transporter selection, LR, e-way bill, invoice and on-time delivery. Escalate delays and resolve customer complaints with a solution-first mindset. Maintain proper documentation of POs, drawings, inspection reports and dispatch records.Must-Have Skills 3-4 years of experience in a Manufacturing company (CRE / Order Management / Inside Sales). Strong working knowledge of Excel & Google Sheets. Comfortable using modern AI tools - ChatGPT, Gemini, Copilot - for drafting mails, summaries and reports. Excellent communication in English and Hindi (written + spoken).Why Join Us Direct exposure to India's top cement manufacturers as clients. Fast-growing company with end-to-end ownership of the customer journey.