Customer Relationship Fresher Jobs in Kolkata

Urgent Hiring: Customer Care ExecutivePosted by: ADI HR & Consulting (Recruitment Partner) Openings: Limited - Apply Today! Location2nd Floor, Indo Japan Building, EP Block, Webel More, Near Yes Bank, Sector V, Salt Lake, Kolkata

Banking Officer - Axis BankCompany: Axis BankDesignation: Banking Officer / OfficerDepartment: Branch Banking / Retail BankingKey Responsibilities:Handle customers visiting the branch.Open and maintain savings/current accounts.Assist customers with banking products and services.Handle KYC and account-related documentation.Generate leads for CASA, loans, credit cards, insurance and other banking products.Cross-sell suitable banking products.Resolve customer queries and provide service support.Maintain daily reports and branch records.Achieve assigned business and sales targets where applicable.Follow bank policies, KYC requirements and compliance procedures.Eligibility:Graduate in any discipline.Freshers can be eligible for certain entry-level Axis Bank programs.Good communication and customer-handling skills.Basic computer knowledge.For field-sales-oriented positions, a two-wheeler and valid driving licence may be required. Axis Bank's current Sales Academy, for example, requires these for its Officer-Sales-I pathway.Skills Required:Communication skillsCustomer serviceSales & negotiationBasic banking knowledgeMS Office/computer skillsTarget orientationLocal-area knowledgeCareer Growth:Banking Officer

We are seeking an Area Debt Manager based in Metiabruz, Kolkata. This role is ideal for freshers who are eager to learn and grow in the financial sector. The Area Debt Manager will focus on managing and collecting debts within a designated area.Key Responsibilities: 1. Debt Collection: You will be responsible for contacting clients to collect outstanding debts. This includes following up on payments and negotiating repayment plans. 2. Client Relationship Management: Building strong relationships with clients is important. You will communicate effectively to understand their situations and provide support during the repayment process. 3. Reporting: You will maintain accurate records of all debt collection activities. Regular reporting to management on the status of collections will be required. 4. Problem Solving: When clients face challenges, you will assess situations and propose feasible solutions, ensuring a fair outcome for both the company and the client. Required Skills and Expectations: Candidates should be confident communicators with good negotiation and interpersonal skills. A basic understanding of financial principles will be beneficial. You must be organized and possess strong attention to detail to manage records effectively. As a full-time role, commitment and professionalism are essential. Applicants should be male and have completed at least the 10th grade. Freshers are encouraged to apply, as training will be provided to help you succeed in this role.

As an Airport Customer Service Associate in Kolkata, you will play a vital role in ensuring a smooth and pleasant experience for travelers at the airport. This position is ideal for those starting their careers in customer service.Key Responsibilities:1. Customer Assistance: Help passengers with ticketing, check-in, and baggage inquiries, ensuring they receive timely and accurate information.2. Handling Queries: Address customer questions and concerns about flight schedules, cancellations, and airport services, providing clear and concise solutions.3. Check-in Services: Facilitate the check-in process efficiently, guiding travelers through necessary steps and ensuring that all procedures are followed correctly.4. Problem Resolution: Manage and resolve any customer issues or complaints with professionalism, ensuring that each traveler feels valued and understood.5. Documentation Support: Assist passengers with necessary documentation and ensure compliance with airport regulations for smooth travel.Required Skills and Expectations:Candidates should have good communication skills in English and local languages to effectively interact with a diverse range of passengers. A commitment to providing exceptional customer service is essential. You should be able to work well under pressure and adapt to a busy airport environment. Basic computer skills are important for handling check-in systems and inquiries. Flexibility and the willingness to work varied shifts, including weekends and holidays, are also expected. A completed education up to the 12th grade is required.

As an Air Ticketing Executive, your primary responsibility will be to assist customers with booking flight tickets and provide them with excellent service. You will work in a fast-paced environment where attention to detail and strong communication skills are essential. Key Responsibilities:- Booking and Issuing Tickets: You will handle the entire process of booking air tickets for customers, ensuring all details are accurate to avoid any issues during travel.- Customer Support: You will answer customer queries regarding flights, prices, and itineraries. Its important to provide clear and helpful information to enhance customer satisfaction.- Managing Reservations: You will update and manage customer bookings in the database, making modifications as needed to fit their travel plans.- Payment Processing: You will assist customers in processing payments for their tickets, ensuring secure transactions and handling any payment-related queries.- Coordinating with Airlines: You will communicate with various airlines to resolve any issues related to bookings and ensure smooth operations.Required Skills and Expectations:- Strong communication skills are essential for interacting with customers and providing support.- Basic computer skills, including familiarity with booking software and databases, are necessary for handling ticketing processes.- Attention to detail is crucial; you will need to ensure all information entered is correct.- A team-oriented mindset is important to work effectively with colleagues and superiors.- Customers may have different needs, so being adaptable and patient will help you succeed in this role.

We are looking for enthusiastic Flight Attendants to join our team in Kolkata. This is a full-time position where you will play a vital role in ensuring passengers have a safe and enjoyable travel experience.Key Responsibilities:- Safety Demonstrations: Present safety instructions to passengers before takeoff, ensuring they understand emergency procedures and equipment use.- Assisting Passengers: Provide excellent customer service by helping passengers with seating, luggage, and any inquiries they may have during the flight.- Serving Meals and Beverages: Manage meal service on board by serving food and drinks while ensuring dietary preferences and restrictions are respected.- Emergency Response: Be prepared to handle any emergencies, including assisting in evacuations or dealing with medical situations, ensuring passenger safety at all times.- Maintain Cleanliness: Ensure the cabin is clean and tidy before, during, and after the flight, adhering to hygiene standards.Required Skills and Expectations:- Candidates should have completed their 12th grade and possess a friendly and positive attitude.- Strong communication skills are essential for effective interaction with passengers and team members.- A professional appearance and demeanor are important, as Flight Attendants represent the airline.- Candidates should be able to work flexible hours, including weekends and holidays, adapting to the dynamic nature of the aviation industry.- Teamwork is crucial, as you will collaborate closely with fellow cabin crew to ensure a smooth flight experience for passengers.

We are looking for dedicated Ground Staff to join our team in Kolkata. This is a full-time position suitable for candidates with little to no experience, as training will be provided. The ideal candidate will have completed at least the 10th grade.Key Responsibilities:- Customer Service: Assist passengers with check-in procedures, answer queries, and provide information to ensure a smooth travel experience.- Baggage Handling: Safely manage luggage, ensuring it is loaded and unloaded efficiently and securely during flights.- Safety Checks: Conduct regular inspections of the handling areas and equipment to maintain a safe working environment.- Coordinating with Teams: Work closely with other staff members and departments to ensure that all operations are carried out seamlessly and meet airline standards.- Documentation: Help with necessary paperwork related to check-ins, baggage, and customer interactions to ensure proper records are maintained.Required Skills and Expectations:Candidates should have excellent communication skills to engage with passengers effectively. A friendly and helpful attitude is essential for providing top-notch customer service. Basic problem-solving skills will help in addressing passenger issues promptly. Candidates should be able to work in a fast-paced environment and be comfortable standing for long periods. Being a team player and having the ability to follow instructions accurately are also important traits we expect. Flexibility with working hours may be required, including weekends and holidays.

We are looking for enthusiastic Airport Ticketing Staff to join our team in Kolkata. This entry-level position is ideal for those who enjoy working in a fast-paced environment and helping travelers.As an Airport Ticketing Staff member, your key responsibilities will include:- Ticket Sales and Information: You will assist customers in purchasing tickets, providing them with accurate information regarding flight schedules, prices, and available services.- Customer Assistance: You will help travelers with their inquiries and ensure they have a positive experience at the airport. This includes addressing their concerns and providing necessary support.- Check-in Support: You will guide customers through the check-in process, ensuring they are aware of luggage requirements and boarding procedures.- Reservation Management: You will handle reservation changes and cancellations, ensuring that all modifications are processed correctly in the system.To be successful in this role, candidates are expected to possess good communication skills and a friendly demeanor. Strong attention to detail is crucial, as you will be managing sensitive customer information. Basic computer skills for handling booking software and administrative tasks are also necessary. A proactive and customer-focused attitude will be important, as you will be the first point of contact for many travelers. This is a full-time position that requires you to work from the office, providing an opportunity to grow in the travel and hospitality industry.

As an Airport Customer Service Associate, you will play a vital role in providing excellent service to passengers. You will support travelers with their inquiries and ensure they have a pleasant experience.Key Responsibilities:- Assist Passengers: Answer questions about flight schedules, check-in procedures, and baggage information, providing clear guidance to travelers.- Handle Complaints: Address customer complaints with patience and professionalism, finding solutions to ensure customer satisfaction.- Provide Information: Offer information about airport facilities, services, and emergency procedures to help travelers have a safe experience.- Coordinate with Airlines: Communicate with airline representatives to resolve issues such as flight changes or delays, ensuring that all parties are informed and updated.- Maintain Records: Keep accurate records of customer interactions and incidents, which will help improve service and streamline processes.Required Skills and Expectations:- Communication Skills: You must have strong verbal and written communication skills to interact with diverse passengers and convey information clearly.- Customer Service Orientation: A friendly and helpful attitude is essential for creating a positive experience for travelers.- Problem-Solving Skills: You should be able to think on your feet and resolve issues effectively under pressure.- Tech-Savvy: Familiarity with technology and the ability to use software for customer service is important, as you will be working from home.- Time Management: Efficiently manage your time to handle multiple inquiries and tasks in a busy environment. This part-time position requires you to be proactive and dedicated to providing outstanding service to airport travelers.

As an Airport Customer Service Associate in Kolkata, you will be the first point of contact for travelers, ensuring they have a pleasant and smooth experience at the airport. Your role is crucial in providing high-quality customer service and support. Key Responsibilities:- Welcome Travelers: Greet passengers with a friendly smile and assist them with their queries, creating a welcoming atmosphere.- Check-In Assistance: Help passengers with the check-in process, ensuring they understand the procedures and have their boarding passes ready.- Flight Information: Provide up-to-date information about flight schedules, delays, and boarding gates, keeping passengers informed and at ease.- Baggage Handling Support: Assist travelers with their baggage concerns and coordinate with relevant departments for lost or damaged luggage.- Resolve Issues: Address customer complaints and concerns promptly, ensuring that issues are handled efficiently and are resolved satisfactorily.- Maintain Cleanliness: Ensure that the customer service area is clean and organized, presenting a professional image to the passengers.Required Skills and Expectations:You should have good communication skills to interact effectively with travelers and team members. A positive attitude and patience are essential for handling customer inquiries and complaints. Basic computer skills are necessary for handling check-in systems. Being a team player will help in working seamlessly with colleagues in a busy airport environment. Additionally, a customer-centric mindset is crucial for providing excellent service to all travelers.

We are seeking a motivated Banking Officer to join our team in South Kolkata. This role is suitable for candidates with 0 to 2 years of experience and who have completed their 12th grade. As a Banking Officer, you will play a vital role in ensuring excellent customer service and efficient banking operations.Key Responsibilities:- Customer Service: Assist customers with their banking needs, including account inquiries, transactions, and providing information about services. This role is crucial for maintaining high customer satisfaction levels.- Transaction Processing: Handle day-to-day banking transactions accurately and efficiently, ensuring compliance with company policies and regulations. Your attention to detail will help prevent errors and enhance operational efficiency.- Documentation Management: Maintain and organize customer records and banking documents. Proper documentation helps in smooth operations and compliance with regulatory requirements.- Problem Resolution: Address customer complaints and issues effectively, providing solutions or escalating them to the appropriate departments. Strong problem-solving skills are essential in ensuring a positive customer experience.- Sales Support: Assist in promoting banking products and services to customers, helping to drive business growth by identifying customer needs.Required Skills and Expectations:Candidates should possess good communication skills, both verbal and written, to interact effectively with customers. Basic computer skills and familiarity with banking software can be advantageous. A customer-oriented attitude and a willingness to learn new things are important for success in this role. Candidates should be able to work well in a team and maintain professionalism at all times.