Customer Relationship Fresher Jobs in Kolkata

AXIS BANK - BANK OFFICER RECRUITMENTBuild Your Career in Banking & Finance!Company: Axis Bank Ltd.Position: Bank Officer / Business Development Associate (CASA)Department: Retail Banking & SalesEmployment Type: Full-Time Eligibility CriteriaQualification: Any Graduate / Post GraduateAge Limit: Below 28 YearsGender: Male & FemaleExperience: Freshers & Experienced CandidatesCommunication: Good communication and interpersonal skillsTwo-Wheeler: Mandatory for field-sales vacanciesDriving Licence: Mandatory for candidates using their own two-wheeler Job ResponsibilitiesAcquire new customers for Savings & Current Accounts.Promote banking products and financial services.Generate business through customer visits and references.Build and maintain customer relationships.Achieve monthly sales targets.Complete customer KYC and documentation.Provide banking-related assistance to customers. Salary & BenefitsCTC: 2.20 - 2.40 LPAAdditional Benefits: Performance-based incentives and applicable employee benefits.

SHARE YOUR RESUME 8282965559nWe are seeking an Air Ticketing Staff member in Kolkata, India. This is a full-time position suitable for individuals with a passion for the travel industry, offering an exciting opportunity for freshers or those with limited experience.nnKey Responsibilities:nn- Ticket Booking: Handle the booking of airline tickets for customers, ensuring accuracy and efficiency in all transactions. This includes entering passenger details and selecting suitable flights.nn- Customer Service: Provide excellent support to customers by answering queries about flights, fares, and travel schedules. Ensuring customer satisfaction is a top priority.nn- Documentation: Assist in preparing and managing travel documents. Ensure all necessary paperwork is completed accurately to facilitate smooth travel.nn- Coordination with Airlines: Communicate with different airlines to confirm bookings, handle cancellations, and make necessary amendments to itineraries as requested by customers.nnRequired Skills and Expectations:nnCandidates should possess strong communication skills to interact effectively with customers. Attention to detail is crucial for accurate ticketing and documentation. A good understanding of travel processes and terminology will enhance performance in this role. An eagerness to learn and adapt to a fast-paced environment is essential for success. Additionally, basic computer skills are necessary for using ticketing software and databases. nnThis position is perfect for someone looking to start a career in the travel sector with a dynamic and supportive team.

We are looking for a dedicated Customer Service Associate to join our team in Kolkata. This is an entry-level full-time position suitable for candidates with minimal experience who have completed their 12th grade.nnKey Responsibilities:nn1. Customer Interaction: Communicate effectively with customers via phone, email, or in person to understand their needs and resolve their queries.n n2. Problem Solving: Assist customers with any issues they face, ensuring timely and appropriate solutions to enhance their satisfaction.nn3. Product Knowledge: Maintain a strong understanding of the products and services offered to provide accurate information to customers.nn4. Documentation: Record customer interactions and transactions in the system to keep accurate and up-to-date information for future reference.nn5. Team Collaboration: Work closely with other team members to improve services and share insights on customer feedback.nnRequired Skills and Expectations:nnCandidates should possess good communication skills to speak clearly and listen attentively to customer concerns. Basic organizational abilities are important to manage multiple tasks efficiently. A positive attitude and willingness to learn are essential for adapting to new situations and challenges in the role. Being a team player and having a customer-focused mindset will contribute to your success as a Customer Service Associate. DROP RESUME (9875598230)

We are seeking a dedicated Airport Ticketing Executive to join our team in Kolkata. This role is ideal for individuals with up to 2 years of experience who are passionate about the travel industry and customer service.nnKey Responsibilities:nn1. Ticket Booking: Handle ticket reservations for domestic and international flights, ensuring accuracy and efficiency in booking procedures.n2. Customer Service: Assist passengers with inquiries regarding flight schedules, ticket changes, and travel policies, ensuring a positive customer experience.n3. Documentation: Prepare and check travel documents to ensure all necessary paperwork is in order before passenger travel.n4. Coordination: Work closely with airlines and other travel partners to resolve any issues related to ticketing and customer service.n5. Sales Skills: Promote additional services and upgrades to clients, enhancing their travel experience while meeting company targets.nnRequired Skills and Expectations:nnCandidates must have a minimum educational qualification of completing the 10th grade. We prefer individuals with 0-2 years of experience in ticketing or customer service roles. Strong communication skills in English and Hindi are essential. Candidates should be detail-oriented, organized, and able to work effectively in a busy environment. A readiness to collaborate as part of a team and to address customer needs promptly is also expected. This full-time position requires office presence, emphasizing the importance of professionalism and dedication to service within the airport environment.

Airport Ticketing Executive - Job DescriptionAirport Ticketing Executive ka main kaam passengers ki ticket booking, check-in aur travel-related queries ko handle karna hota hai.Key Responsibilities:Flight tickets book, modify aur cancel karnaPassengers ka check-in process complete karnaBoarding passes issue karnaPassenger documents aur travel details verify karnaSeat selection aur flight-related requests handle karnaBaggage allowance aur excess baggage ki information denaFlight timings, delays aur cancellations ke updates provide karnaRefunds aur rebooking requests mein assistance denaPassengers ki queries aur complaints professionally handle karnaAirline ticketing software/system par accurate data entry karnaRequired Skills: Good communication, basic computer knowledge, customer-service skills, attention to detail, patience aur professional personality.

As an Air Ticketing Executive, your primary responsibility will be to assist customers with booking flight tickets and provide them with excellent service. You will work in a fast-paced environment where attention to detail and strong communication skills are essential. Key Responsibilities:- Booking and Issuing Tickets: You will handle the entire process of booking air tickets for customers, ensuring all details are accurate to avoid any issues during travel.- Customer Support: You will answer customer queries regarding flights, prices, and itineraries. Its important to provide clear and helpful information to enhance customer satisfaction.- Managing Reservations: You will update and manage customer bookings in the database, making modifications as needed to fit their travel plans.- Payment Processing: You will assist customers in processing payments for their tickets, ensuring secure transactions and handling any payment-related queries.- Coordinating with Airlines: You will communicate with various airlines to resolve any issues related to bookings and ensure smooth operations.Required Skills and Expectations:- Strong communication skills are essential for interacting with customers and providing support.- Basic computer skills, including familiarity with booking software and databases, are necessary for handling ticketing processes.- Attention to detail is crucial; you will need to ensure all information entered is correct.- A team-oriented mindset is important to work effectively with colleagues and superiors.- Customers may have different needs, so being adaptable and patient will help you succeed in this role.

Office Assistant - Axis Bank Ltd. Job DetailsThe Office Assistant role in a bank generally involves supporting branch operations, documentation, customer service, and day-to-day administrative activities. The exact job duties, salary, eligibility, and payroll depend on the specific vacancy. The following is a general job profile you can use for candidate communication.Office AssistantCompany: Axis Bank Ltd. (subject to vacancy confirmation)Department: Branch Operations / AdministrationJob Location: As per vacancy; West Bengal locations may vary1. Key Responsibilities- Assist with daily office and branch administrative work.- Maintain and organize files, records, and documents.- Support customer service staff with routine enquiries.- Assist with account-opening forms and KYC document collection, as authorized.- Handle data entry and update records in the relevant systems.- Manage document filing, photocopying, scanning, and dispatch.- Coordinate with branch staff to ensure smooth daily operations.- Follow bank policies, confidentiality requirements, and procedures.2. Eligibility CriteriaCriteria General requirementQualification HS (10+2) / Graduate, depending on vacancyExperience Freshers may apply, subject to the employer's criteriaAge limit As specified in the recruitment noticeSkills Basic computer knowledge, communication, attention to detailLanguages Bengali, Hindi, and basic English preferredOther requirements Professional behaviour and willingness to work in a branch environment3. Salary and Benefits- Salary: Depends on the confirmed vacancy and payroll arrangement.- Benefits: PF, ESI, incentives, or other benefits may apply depending on the employer and employment terms.- Work type: Typically full-time, office-based work if the vacancy is for branch support.

Office Assistant Job Role in Axis Bank Ltd.An Office Assistant in Axis Bank generally supports daily branch operations, documentation, customer assistance, and administrative work. However, the exact responsibilities depend on the official job title and whether the position is on the bank's payroll or a third-party payroll.Job responsibilities- Office Administration: Maintain office files, registers, records, and documents.- Customer Support: Guide customers to the appropriate department or banking counter.- Documentation: Assist with application forms, KYC documents, photocopies, and document verification support.- Data Entry: Enter customer and operational information into authorized systems.- Branch Support: Help banking staff with routine administrative and operational tasks.- Record Management: Maintain and organize physical and digital records.- Communication: Coordinate with branch employees and communicate routine information to customers.- Office Maintenance Coordination: Ensure stationery and other office supplies are available.Eligibility criteria (typical)- Qualification: Higher Secondary (10+2) or Graduate, depending on the vacancy.- Experience: Freshers may be eligible for some positions.- Skills: Basic computer knowledge, MS Word, Excel, data entry, and communication skills.- Age limit: As specified in the official vacancy.- Gender: As specified in the recruitment notice.

Data Entry Operator - Banking Job DetailsJob Role: Data Entry Operator (Banking Sector)Department: Operations / Back Office / DocumentationJob DescriptionKey Responsibilities:- Enter customer details and banking information into the bank's computer system.- Maintain and update customer records, account information, and transaction-related data.- Verify documents such as KYC, Aadhaar, PAN, and bank account details.- Process application forms for savings accounts, loans, credit cards, and other banking products.- Check data accuracy and correct errors or missing information.- Maintain digital records, files, reports, and daily data entry sheets.- Support the bank's operations and back-office team.- Maintain the confidentiality of customer information and follow banking procedures.Eligibility CriteriaCriteria DetailsQualification HS (12th Pass) / GraduateExperience Freshers and experienced candidatesAge Limit Generally 18-30 years, depending on the employerComputer Skills MS Office, Excel, typing, email, and internetTyping Skills Good typing speed and accuracyCommunication Basic Bengali, Hindi, and/or EnglishSalary & Benefits- Expected salary: 14,000-18,000 per month, depending on location, employer, and experience.- PF/ESI and other benefits may be available depending on the employment arrangement.- Job type may be permanent, contractual, or third-party payroll.- Work location may be a bank branch, operations center, or back office.

We are looking for a dedicated Ground Staff Supervisor to manage and oversee our ground staff operations in Kolkata. This role is essential for ensuring smooth operations at the airport and enhancing the overall passenger experience.Key Responsibilities:- Supervise Ground Staff: Oversee day-to-day activities of ground staff to ensure they are performing their tasks efficiently and effectively.- Coordinate Operations: Collaborate with different teams to ensure seamless coordination of all ground operations, including check-in, baggage handling, and boarding.- Training and Development: Assist in training new staff members, helping them understand the procedures and responsibilities they need to follow.- Customer Service: Address passenger inquiries and concerns, ensuring that high levels of customer service are maintained at all times.- Maintain Safety Standards: Enforce safety regulations and protocols among the ground staff to ensure a secure working environment.Required Skills and Expectations:- Educational Qualification: A minimum of 12th-grade education is required. - Experience: While 0-2 years of experience is preferred, a fresh candidate with a willingness to learn will also be considered.- Strong Communication: Must possess good communication skills to interact with both staff and passengers effectively.- Team Player: Ability to work collaboratively with different teams to achieve common goals.- Problem-Solving Skills: Demonstrated ability to handle challenges and resolve issues promptly while maintaining professionalism. If you are passionate about the aviation industry and enjoy a dynamic work environment, we invite you to apply.

We are looking for dedicated Airport Staff to join our team in Kolkata. This full-time position is ideal for individuals with 0 to 2 years of experience who have completed at least their 10th-grade education. nnKey Responsibilities:nn1. Customer Service: You will assist passengers with inquiries and provide information about flight schedules, boarding procedures, and facilities at the airport to ensure a pleasant travel experience.nn2. Baggage Handling: You will be responsible for the safe and efficient handling of luggage, ensuring it is correctly tagged and loaded onto the appropriate flights.nn3. Security and Safety: You will enforce airport security protocols by screening passengers and their belongings to maintain a safe environment for travelers.nn4. Coordination: You will work closely with other airport staff and airline personnel to facilitate smooth operations, ensuring timely departure and arrival of flights.nnRequired Skills and Expectations:nnCandidates should possess good communication skills to interact effectively with passengers. Basic computer knowledge is also important for handling various airport-related systems. A strong sense of responsibility and teamwork is vital, as you will be part of a larger team dedicated to providing excellent service. Candidates must also be able to work flexible hours, including weekends and holidays, as the airport operates 24/7. Being punctual and having a positive attitude towards work will be essential for success in this role.

As an Airport Customer Service Associate in Kolkata, you will play a vital role in ensuring a smooth and pleasant experience for travelers at the airport. This position is ideal for those starting their careers in customer service.Key Responsibilities:1. Customer Assistance: Help passengers with ticketing, check-in, and baggage inquiries, ensuring they receive timely and accurate information.2. Handling Queries: Address customer questions and concerns about flight schedules, cancellations, and airport services, providing clear and concise solutions.3. Check-in Services: Facilitate the check-in process efficiently, guiding travelers through necessary steps and ensuring that all procedures are followed correctly.4. Problem Resolution: Manage and resolve any customer issues or complaints with professionalism, ensuring that each traveler feels valued and understood.5. Documentation Support: Assist passengers with necessary documentation and ensure compliance with airport regulations for smooth travel.Required Skills and Expectations:Candidates should have good communication skills in English and local languages to effectively interact with a diverse range of passengers. A commitment to providing exceptional customer service is essential. You should be able to work well under pressure and adapt to a busy airport environment. Basic computer skills are important for handling check-in systems and inquiries. Flexibility and the willingness to work varied shifts, including weekends and holidays, are also expected. A completed education up to the 12th grade is required.

We are looking for enthusiastic Airport Ticketing Staff to join our team in Kolkata. This entry-level position is ideal for those who enjoy working in a fast-paced environment and helping travelers.As an Airport Ticketing Staff member, your key responsibilities will include:- Ticket Sales and Information: You will assist customers in purchasing tickets, providing them with accurate information regarding flight schedules, prices, and available services.- Customer Assistance: You will help travelers with their inquiries and ensure they have a positive experience at the airport. This includes addressing their concerns and providing necessary support.- Check-in Support: You will guide customers through the check-in process, ensuring they are aware of luggage requirements and boarding procedures.- Reservation Management: You will handle reservation changes and cancellations, ensuring that all modifications are processed correctly in the system.To be successful in this role, candidates are expected to possess good communication skills and a friendly demeanor. Strong attention to detail is crucial, as you will be managing sensitive customer information. Basic computer skills for handling booking software and administrative tasks are also necessary. A proactive and customer-focused attitude will be important, as you will be the first point of contact for many travelers. This is a full-time position that requires you to work from the office, providing an opportunity to grow in the travel and hospitality industry.

As an Airport Customer Service Associate, you will play a vital role in providing excellent service to passengers. You will support travelers with their inquiries and ensure they have a pleasant experience.Key Responsibilities:- Assist Passengers: Answer questions about flight schedules, check-in procedures, and baggage information, providing clear guidance to travelers.- Handle Complaints: Address customer complaints with patience and professionalism, finding solutions to ensure customer satisfaction.- Provide Information: Offer information about airport facilities, services, and emergency procedures to help travelers have a safe experience.- Coordinate with Airlines: Communicate with airline representatives to resolve issues such as flight changes or delays, ensuring that all parties are informed and updated.- Maintain Records: Keep accurate records of customer interactions and incidents, which will help improve service and streamline processes.Required Skills and Expectations:- Communication Skills: You must have strong verbal and written communication skills to interact with diverse passengers and convey information clearly.- Customer Service Orientation: A friendly and helpful attitude is essential for creating a positive experience for travelers.- Problem-Solving Skills: You should be able to think on your feet and resolve issues effectively under pressure.- Tech-Savvy: Familiarity with technology and the ability to use software for customer service is important, as you will be working from home.- Time Management: Efficiently manage your time to handle multiple inquiries and tasks in a busy environment. This part-time position requires you to be proactive and dedicated to providing outstanding service to airport travelers.

As an Airlines Cabin Crew member based in Kolkata, you will play a vital role in ensuring the safety and comfort of passengers throughout their journey. This full-time position is open to candidates with 0 to 6 years of experience, as long as they have completed at least the 10th grade.Key Responsibilities:- Safety Checks: Conduct pre-flight safety checks to ensure all safety equipment is functional and comply with regulations, ensuring passenger safety throughout the flight.- Passenger Assistance: Attend to passengers needs during the flight, providing assistance with seating, refreshments, and any special requirements, creating a pleasant travel experience.- Emergency Procedures: Be prepared to implement emergency procedures when necessary, maintaining passenger safety and calm during stressful situations.- Communication: Communicate effectively with the flight crew and passengers, providing updates and information about the flight, contributing to smooth flight operations.- Cleanliness and Order: Ensure that the cabin is clean and orderly before, during, and after the flight, promoting a positive image of the airline.Required Skills and Expectations:Candidates should possess excellent communication skills and a friendly demeanor to interact with passengers positively. A commitment to customer service is essential, as is the ability to work well under pressure and in a fast-paced environment. Teamwork is crucial, as you will collaborate closely with fellow crew members. Adaptability and problem-solving skills will help you address passenger needs effectively.

The Air Cargo Executive will be responsible for managing and coordinating air cargo operations to ensure efficient transport of goods. This position involves working closely with various teams and maintaining excellent communication with clients.Key Responsibilities:- Cargo Handling: Oversee the loading and unloading of cargo from aircraft, ensuring proper handling and compliance with safety regulations.- Documentation: Prepare and verify shipping documents, ensuring all necessary paperwork is accurate and complete for customs and regulatory compliance.- Customer Service: Liaise with clients to provide updates on shipment status and address any inquiries or issues they may have.- Coordination with Airlines: Communicate and coordinate with airline representatives to secure space for cargo and manage flight schedules.- Inventory Management: Monitor cargo inventory and help manage stock levels, ensuring timely delivery and minimal delays.- Problem-Solving: Address any unexpected issues that arise during the shipping process, including delays or damages, to maintain service quality.Required Skills and Expectations:- Candidates should possess at least a 10th-grade education and have 0 to 6 years of experience in the air cargo or logistics field.- Strong communication skills are essential for liaising effectively with clients and colleagues.- Basic knowledge of air cargo regulations and procedures is preferred but not mandatory, as training may be provided.- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.- A strong sense of responsibility and attention to detail is important to ensure all operations run smoothly.

We are looking for dedicated Ground Staff to join our team in Kolkata. This is a full-time position suitable for candidates with little to no experience, as training will be provided. The ideal candidate will have completed at least the 10th grade.Key Responsibilities:- Customer Service: Assist passengers with check-in procedures, answer queries, and provide information to ensure a smooth travel experience.- Baggage Handling: Safely manage luggage, ensuring it is loaded and unloaded efficiently and securely during flights.- Safety Checks: Conduct regular inspections of the handling areas and equipment to maintain a safe working environment.- Coordinating with Teams: Work closely with other staff members and departments to ensure that all operations are carried out seamlessly and meet airline standards.- Documentation: Help with necessary paperwork related to check-ins, baggage, and customer interactions to ensure proper records are maintained.Required Skills and Expectations:Candidates should have excellent communication skills to engage with passengers effectively. A friendly and helpful attitude is essential for providing top-notch customer service. Basic problem-solving skills will help in addressing passenger issues promptly. Candidates should be able to work in a fast-paced environment and be comfortable standing for long periods. Being a team player and having the ability to follow instructions accurately are also important traits we expect. Flexibility with working hours may be required, including weekends and holidays.

SHARE YOUR RESUME TO 8282965559nWe are looking for an enthusiastic Airport Guest Relationship Executive to enhance the travel experience for our guests at Kolkata Airport. This entry-level position is perfect for individuals who enjoy helping others and want to kick-start their career in the aviation industry.nnKey Responsibilities:nn1. Guest Assistance: Provide exceptional assistance to travelers by addressing inquiries and guiding them through airport processes, ensuring a smooth experience.n n2. Customer Service: Deliver high-quality customer service by being approachable, friendly, and attentive to guest needs, creating a welcoming atmosphere.nn3. Information Sharing: Communicate vital information about flight schedules, gate changes, and airport facilities to help guests navigate the airport effectively.nn4. Problem Resolution: Address any guest concerns or issues promptly and professionally, striving to resolve them to enhance satisfaction.nn5. Collaboration: Work closely with other airport staff and departments to ensure seamless operations and support for travelers.nnRequired Skills and Expectations:nnCandidates should have a minimum educational qualification of 12th grade and no prior experience is necessary, making this an ideal opportunity for fresh graduates. Strong communication skills, a friendly demeanor, and the ability to handle stressful situations with poise are essential. Candidates should be able to work in a fast-paced environment and demonstrate a genuine passion for helping others, ensuring that every guest feels valued and appreciated during their time at the airport.