Customer Relationship Fresher Jobs in Kolkata

We are seeking a motivated Air Ticketing Staff member to join our team in Kolkata. This role is ideal for fresh graduates who are eager to start their careers in the travel sector.Key responsibilities include:1. **Ticket Booking**: You will assist customers in booking air tickets, ensuring they have all the necessary information about flights, prices, and schedules.2. **Customer Support**: Providing excellent customer service is essential. You will address queries and help resolve any issues related to ticketing and travel arrangements.3. **Data Entry**: Accurately entering and maintaining passenger data in the booking system is a crucial part of your role, ensuring records are up to date.4. **Payment Processing**: You will handle payment transactions for ticket bookings, confirming that all financial aspects are processed correctly and securely.5. **Collaboration with Airlines**: Interacting with airline representatives to ensure availability and updates on flight schedules will be part of your daily tasks.Required skills and expectations include:- Strong communication skills are necessary for effective interaction with customers and team members.- Attention to detail is important to manage booking information accurately.- Basic computer proficiency is essential for using ticketing systems and managing data.- A customer-focused attitude is vital to provide the best service possible.- Teamwork and the ability to adapt in a fast-paced environment are also important in this role.This is a full-time office job where dedication and a positive attitude will help you succeed and grow.

Delhi Chai CafeJob Title : Cafe Associate / F&B Service Staff Location: Kolkata, Southern Avenue ( South Kolkata)

We provide good salary with incentive for those who want huge earning, its a direct company no hidden cost.

We are looking for a dedicated Customer Support Executive to join our team in Kolkata. This is a full-time role suitable for candidates with 0 to 1 year of experience, and you will work from our office.**Key Responsibilities:**- **Assist Customers**: Respond to customer inquiries and provide accurate information regarding products and services to ensure a positive experience.- **Resolve Issues**: Address and resolve customer complaints in a timely manner, demonstrating empathy and problem-solving skills to enhance customer satisfaction.- **Maintain Records**: Document customer interactions and maintain accurate records of queries and resolutions to help improve future customer service.- **Follow Up**: Proactively follow up with customers to ensure their issues are resolved and gather feedback to continually improve service quality.- **Team Collaboration**: Work closely with other team members, sharing insights and suggesting improvements to enhance the overall customer support process.**Required Skills and Expectations:**Candidates should possess strong communication skills, both verbal and written, to effectively interact with customers. A positive attitude with a focus on customer satisfaction is essential. Basic knowledge of computers and proficiency in using customer support software will be beneficial. Candidates should be detail-oriented and able to manage time efficiently while handling multiple tasks. A willingness to learn and adapt to new challenges will help you thrive in this role.

As an Airport Ticketing Staff member based in Kolkata, you will play a crucial role in ensuring smooth ticketing operations for travelers. Your responsibilities and required skills are outlined below.**Key Responsibilities**:- **Customer Assistance**: Help passengers with inquiries about flight schedules, ticket prices, and travel documentation. Provide timely and accurate information to enhance customer satisfaction.- **Ticket Issuance**: Process ticket bookings and issue electronic and paper tickets. Ensure all information is correctly entered to prevent errors and delays.- **Payment Processing**: Handle various payment methods, including cash and cards, and ensure all transactions are secure and accurately recorded.- **Problem Resolution**: Address any issues or complaints raised by customers regarding ticketing or flight changes, using effective communication skills to resolve them promptly.- **Record Maintenance**: Keep accurate records of ticket sales and customer interactions. This ensures compliance with company policies and aids in future sales strategies.**Required Skills and Expectations**:- **Communication Skills**: You should have strong verbal and written communication skills to interact pleasant with customers and resolve their concerns effectively.- **Attention to Detail**: Precision is key in ticketing. You must pay attention to details to avoid mistakes that could affect travel plans.- **Team Player**: Being able to work collaboratively with colleagues in a fast-paced environment is essential.- **Basic Computer Skills**: Familiarity with computer systems and software used in ticketing operations is important, as you will work extensively with technology.- **Flexibility**: You should be willing to work various shifts, including weekends and holidays, to meet the needs of travelers.

Job Responsibilities:Customer handling and supportAccount opening assistanceDocumentation verificationBackend banking workLoan & card information support

We are hiringGolden opportunity for seriously candidatesAge - 18 to 30Qualification - HS Location - kolkata Male and female both can applyFreshers can apply Salary - 12.5k to 18.7kTime - 10am to 7pmSend your CV for interview details

As a Back Office Manager, you will play a vital role in ensuring smooth operations within our office environment. Your main focus will be on supporting the team with administrative tasks while maintaining an organized workflow.- **Manage Administrative Tasks**: Handle everyday administrative duties, ensuring that all paperwork and records are kept up to date and accessible.- **Coordinate Office Activities**: Assist in organizing office activities such as meetings, events, and schedules, making sure all necessary arrangements are made for their success.- **Monitor Inventory**: Keep track of office supplies and inventory, promptly ordering when necessary to avoid shortages and ensure a well-stocked office.- **Support Team Communication**: Facilitate communication between departments, ensuring everyone is informed about updates, changes, and important information.- **Oversee Data Entry**: Ensure accurate data entry into company systems, maintaining data integrity and confidentiality at all times.To be successful in this position, you should have excellent organizational skills and attention to detail. Strong communication skills are important for collaborating with colleagues and ensuring tasks are completed efficiently. Familiarity with basic computer programs, such as word processing and spreadsheet software, is beneficial. As a fresher, a positive attitude and willingness to learn will also be key traits for this role. You should be able to work effectively in a team and adapt to changing priorities within a fast-paced office environment.

As a Relationship Manager, you will play a crucial role in building and maintaining strong connections with clients. Your primary goal will be to enhance customer satisfaction and loyalty, helping the organization succeed.**Key Responsibilities:**- **Client Relationship Management**: Establish and nurture relationships with customers, understanding their needs and preferences to provide tailored solutions.- **Customer Support**: Respond to client inquiries and resolve issues promptly, ensuring high levels of satisfaction and trust.- **Sales and Upselling**: Identify opportunities to promote additional services and products based on client needs, contributing to revenue growth.- **Market Analysis**: Monitor industry trends and customer feedback, using insights to improve services and innovate new offerings.- **Reporting**: Prepare regular reports on client feedback, sales trends, and relationship metrics to share with management for strategic planning.**Required Skills and Expectations:**- **Communication Skills**: Strong verbal and written communication skills are essential to interact effectively with clients and colleagues.- **Interpersonal Skills**: Ability to build rapport and manage relationships with diverse clients, showcasing empathy and understanding.- **Problem-Solving Skills**: A proactive approach to identify issues and provide effective solutions that meet client needs.- **Team Player**: Work collaboratively with team members to achieve common goals and enhance overall client satisfaction.- **Knowledge and Education**: A background in B.A, B.Com, B.Sc, or an Advanced/Higher Diploma is preferred, along with a desire to learn and grow in the role.

We are looking for a motivated and detail-oriented Back Office Assistant to join our team in Kolkata. This is a full-time position suitable for fresh graduates or individuals with minimal work experience.**Key Responsibilities:**- **Data Entry:** Accurately input information into computer systems, ensuring that all data is organized and up to date for easy access and reporting.- **Document Management:** Assist in organizing and maintaining files and records, both physical and digital, to ensure that all important documents are easily retrievable.- **Communication Support:** Handle phone calls and emails, directing inquiries to the appropriate departments or team members to facilitate effective communication.- **Inventory Management:** Help monitor and manage office supplies, ensuring that all necessary materials are stocked and available for daily operations.- **Administrative Support:** Provide general assistance to team members with various tasks, fostering a supportive environment and contributing to team productivity.**Required Skills and Expectations:**The ideal candidate will have completed at least 12th grade. You should have basic computer skills, especially in Microsoft Office applications like Word and Excel. Strong attention to detail is crucial to ensure accuracy in your work. Good communication skills, both verbal and written, are necessary for interacting with colleagues and clients. A willingness to learn and adapt to new tasks is important as you grow in this role. Reliability and a strong work ethic are essential for success in the position.

We are looking for a Marketing Team Leader to join our team. The ideal candidate will be enthusiastic about leading marketing initiatives while collaborating with a tight-knit group. This position is based in Harish Mukherjee Road and requires a full-time commitment to work from the office.**Key Responsibilities:**- **Lead Marketing Campaigns**: Oversee the planning and execution of marketing campaigns to increase brand awareness and drive sales.- **Team Management**: Direct a small team of marketing professionals, providing guidance, support, and motivation to achieve team goals.- **Market Research**: Conduct research to understand market trends and customer preferences, and use insights to shape marketing strategies.- **Performance Analysis**: Monitor and analyze the effectiveness of marketing campaigns, adjusting strategies as needed for better results.- **Collaboration**: Work closely with other teams such as sales and product development to align marketing efforts with overall business objectives.**Required Skills and Expectations:**- Candidates should have completed their 12th grade, with a strong desire to develop their marketing skills.- Excellent communication skills are essential, as you will need to convey ideas clearly to your team and during campaigns.- Basic knowledge of digital marketing techniques, including social media and online advertising, is preferred.- A proactive attitude and the ability to work well in a team environment are crucial for success in this role.- Being detail-oriented and organized will help in managing multiple projects efficiently.

Job Title: Customer Care Executive Location: park street kolkata Salary: 10000-12000 Experience: Fresher / Experienced Job Description:We are looking for a dedicated and customer-focused Customer Care Executive to handle customer queries, provide support, and ensure a smooth customer experience. Key Responsibilities:Handle inbound & outbound customer callsResolve customer queries and complaints efficientlyProvide accurate information about products/servicesMaintain customer records and update databasesFollow up with customers for feedback and issue resolutionEnsure high customer satisfaction levels Requirements:Minimum 10th passGood communication skills (Hindi/English)Basic computer knowledgeAbility to handle pressure and multitaskPositive attitude and customer-centric approach

Ticketing & ReservationsBook flight tickets using reservation systems (like GDS - Global Distribution Systems)Issue, reissue, or cancel tickets as per customer requestsCheck seat availability and fare details Customer HandlingAssist customers in choosing the best flights (routes, timing, price)Answer queries related to fares, baggage, and travel policiesProvide information about airlines like IndiGo, Air India, or SpiceJet Payment & DocumentationProcess payments (cash, card, online)Generate invoices and maintain booking recordsEnsure passenger details are accurate (name, passport, etc.) Changes & RefundsHandle ticket cancellations and refundsModify bookings (date change, route change, upgrades)Apply airline rules and penalties correctly CoordinationCoordinate with airlines and travel partnersFollow airline policies and fare rulesStay updated on offers, discounts, and travel regulations Skills RequiredGood communication and customer service skillsBasic computer knowledge (especially booking software)Attention to detailProblem-solving abilityKnowledge of domestic & international travel rules EligibilityMinimum: 10+2 (graduation preferred)Courses in air ticketing or travel & tourism are a plusKnowledge of systems like Amadeus, Galileo, or Sabre is beneficial

We are looking for a Customer Service Executive to join our team in Kolkata. This is a full-time position suited for fresh graduates who have completed their 12th grade. You will be the first point of contact for our customers and play a crucial role in ensuring their satisfaction.Key responsibilities include:1. **Responding to Customer Inquiries**: You will answer customer questions via phone, email, or chat, providing clear and helpful information about our products and services.2. **Resolving Issues**: When customers face problems, you will troubleshoot and provide solutions in a timely manner, ensuring a positive experience.3. **Maintaining Customer Records**: You will keep accurate records of customer interactions and feedback, which will help improve our services.4. **Collaborating with Team Members**: Working closely with your colleagues, you will share insights and strategies to enhance customer satisfaction and streamline processes.To succeed in this role, you should have excellent communication skills in English and your local language, and a friendly, approachable demeanor. You must be patient and attentive, able to listen to customer needs, and provide appropriate solutions. Strong problem-solving skills are essential, along with a willingness to learn and adapt. A positive attitude and dedication to customer service will help you thrive in our supportive work environment.if you have any queries, you can contact this number- +91 8240869441

We are seeking a motivated Airlines Executive to join our team in Kolkata. This entry-level position is perfect for individuals who are looking to start their career in the aviation industry.Key Responsibilities:1. **Customer Service:** Assist passengers with inquiries, providing information about flight schedules, ticket bookings, and airport services to ensure a positive travel experience.2. **Ticketing and Reservations:** Handle ticket bookings, changes, and cancellations accurately while ensuring compliance with airline policies and procedures.3. **Check-in Support:** Guide passengers through the check-in process, ensuring that all necessary documents are verified and baggage is checked in securely.4. **Problem Resolution:** Address any issues or complaints raised by passengers promptly and efficiently, working to find suitable solutions to enhance customer satisfaction.5. **Communication:** Maintain clear communication with team members and airline personnel to ensure smooth operations and coordination in all customer-related processes.Required Skills and Expectations:Candidates should possess strong communication skills and a friendly demeanor to effectively interact with customers. A detail-oriented mindset is necessary for managing ticketing and reservations. Basic knowledge of the airline industry is a plus, but not mandatory. Applicants should be adaptable and able to work in a dynamic environment. A commitment to teamwork and customer satisfaction is essential for success in this role.

Airport Operations Executive - KolkataLocation: Kolkata, West BengalJob Type: Full-TimeDepartment: Airport Customer ServiceJob DescriptionWe are seeking enthusiastic, customer-focused, and professional individuals to join our team as Airport Customer Service Associates. The role involves assisting passengers throughout their airport journey, ensuring a smooth travel experience, and maintaining high standards of customer service.Key ResponsibilitiesWelcome and assist passengers at the airport terminal.Provide information regarding flights, boarding gates, and airport facilities.Support check-in and boarding procedures.Verify passenger travel documents when required.Handle customer inquiries and resolve concerns professionally.Assist passengers with baggage-related queries.Provide special assistance to elderly passengers, families, and travelers with special needs.Coordinate with airline and airport teams to ensure efficient passenger service.Maintain compliance with airport safety, security, and customer service standards.Eligibility CriteriaMinimum Qualification: Higher Secondary (10+2) Pass.Graduates are encouraged to apply.Good communication skills in English and Hindi.Basic computer knowledge.Strong interpersonal and customer service skills.Ability to work in rotational shifts.Gender Male & Female Candidates Can ApplySalary Package Annual Salary: 2.75 Lakh - 3.75 Lakh Per Annum(Based on qualifications, skills, interview performance, and experience)Required SkillsExcellent communication skillsCustomer service orientationPositive attitude and professional appearanceTeamwork and coordinationProblem-solving abilityTime management skillsCareer GrowthCustomer Service Associate Senior Customer Service Associate Passenger Service Executive Airport Operations Executive Airport Duty ManagerJoin the aviation industry and help create a seamless and memorable travel experience for passengers while building a rewarding career in airport operations and customer service.

We are seeking a dedicated Air Ticketing Executive to join our team in Kolkata. This role is ideal for freshers who are keen to grow in the travel industry while providing excellent customer service and support.Key Responsibilities:- **Ticket Handling**: Process airline ticket bookings, modifications, and cancellations efficiently while ensuring all customer details are accurate.- **Customer Service**: Assist clients face-to-face and over the phone by answering queries, providing travel information, and resolving any ticket-related issues in a timely manner.- **Coordination**: Work with airlines and travel partners to confirm bookings and manage any changes, ensuring smooth travel arrangements for clients.- **Documentation**: Maintain accurate records of ticket sales and customer interactions in our database for future reference and quality assurance.- **Up-to-date Knowledge**: Stay informed about airline policies, travel regulations, and promotional deals to provide the best advice and options to customers.Required Skills and Expectations:Candidates should have completed at least 10th grade and possess excellent communication skills, both verbal and written. Being detail-oriented is crucial for managing ticket information accurately. A positive attitude, along with a willingness to learn and adapt in a fast-paced environment, is essential for success in this role. Basic computer proficiency is also expected to handle ticketing systems and customer inquiries efficiently.