We are looking for dedicated Ground Staff to join our team in Kolkata. This is a full-time position suitable for candidates with little to no experience, as training will be provided. The ideal candidate will have completed at least the 10th grade.
Key Responsibilities:
- Customer Service: Assist passengers with check-in procedures, answer queries, and provide information to ensure a smooth travel experience.
- Baggage Handling: Safely manage luggage, ensuring it is loaded and unloaded efficiently and securely during flights.
- Safety Checks: Conduct regular inspections of the handling areas and equipment to maintain a safe working environment.
- Coordinating with Teams: Work closely with other staff members and departments to ensure that all operations are carried out seamlessly and meet airline standards.
- Documentation: Help with necessary paperwork related to check-ins, baggage, and customer interactions to ensure proper records are maintained.
Required Skills and Expectations:
Candidates should have excellent communication skills to engage with passengers effectively. A friendly and helpful attitude is essential for providing top-notch customer service. Basic problem-solving skills will help in addressing passenger issues promptly. Candidates should be able to work in a fast-paced environment and be comfortable standing for long periods. Being a team player and having the ability to follow instructions accurately are also important traits we expect. Flexibility with working hours may be required, including weekends and holidays.