Customer Service Manager - Full Time - Freshers

We are looking for a dedicated Customer Service Officer to join our team in Kolkata. This full-time position is perfect for freshers who have completed their 12th grade and are eager to start their career in customer service.

Key Responsibilities:

- Answer Customer Inquiries: Handle phone calls and responses to emails from customers, providing accurate information and support.

- Resolve Complaints: Address customer complaints promptly and effectively, ensuring a positive experience while finding solutions to their issues.

- Maintain Customer Records: Keep accurate records of customer interactions and transactions to ensure efficient service and follow-up.

- Provide Product Information: Offer detailed information about products and services to help customers make informed purchasing decisions.

- Collaborate with Teams: Work closely with other departments to ensure customer feedback and issues are communicated effectively for continuous improvement.

Required Skills and Expectations:

- Strong communication skills are essential to clearly convey information to customers and understand their needs.

- A positive attitude is important; being friendly and approachable helps create a welcoming environment for customers.

- Basic computer skills are necessary to manage customer data and perform other administrative tasks.

- The ability to work in a team is crucial, as the role involves collaboration with colleagues to deliver excellent service.

- Freshers should be willing to learn and adapt to the company’s processes and customer service protocols.

• Experience

  Fresher

• No. of Openings

  100

• Education

  12th Pass

• Role

  Customer Service Officer

• Industry Type

  Banking

• Gender

  [ Male / Female ]

• Age Limit

  18 - 30 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Annual Bonus, PF, ESI

• Face Interview Location

  Kolkata West Bengal