Customer Management Job Vacancies in Coimbatore

We are looking for a Customer Care Executive to provide excellent service to our customers while working from home. This role is important for maintaining customer satisfaction and resolving issues efficiently.**Key Responsibilities:**- **Responding to Customer Inquiries:** You will answer questions and provide information to customers through phone, email, or chat, ensuring clear communication.- **Handling Complaints:** When customers have issues, you will assist in resolving them swiftly and effectively, ensuring a positive experience.- **Providing Product Information:** You will inform customers about our products and services, helping them make informed decisions.- **Maintaining Records:** Accurate documentation of customer interactions and feedback will be required to enhance service quality and identify trends.- **Coordinating with Teams:** You will work closely with other departments to resolve issues and improve our service processes.**Required Skills and Expectations:**- **Communication Skills:** You should possess excellent verbal and written skills to convey information clearly and empathetically.- **Problem-Solving Abilities:** The ability to think critically and find suitable solutions to customer issues is essential.- **Technical Proficiency:** Familiarity with computers and basic software applications is expected to assist customers and manage records.- **Customer Focus:** A strong desire to help customers and develop positive relationships is crucial for this role.- **Team Player:** You should be able to collaborate effectively with others to achieve common goals, even while working remotely. Freshers are encouraged to apply, and training will be provided to help you excel in this role.

## **Sales & Marketing Manager - Aluminium Gravity Die Casting****Location:** [Coimbatore]**Experience:** 5+ Years**Industry:** Manufacturing / Aluminium Gravity Die Casting### **Key Responsibilities*** Drive B2B sales and business development in automotive, industrial, and manufacturing sectors.* Develop new clients and strengthen existing customer relationships.* Plan and execute sales & marketing strategies to achieve business growth.* Conduct market research, competitor analysis, and identify new business opportunities.* Collaborate with technical teams to deliver customer-focused solutions.* Prepare sales reports, forecasts, and manage customer negotiations.### **Requirements*** Bachelor's Degree in Marketing, Business, Engineering, or related field.* 5+ years of sales & marketing experience in Aluminium Gravity Die Casting or a similar manufacturing industry.* Strong knowledge of die casting processes and B2B sales.* Excellent communication, negotiation, and presentation skills.* Proficiency in MS Office and digital marketing tools.### **What We Offer*** Competitive Salary (Based on Experience)* Performance-Based Incentives* Career Growth Opportunities

Job Description - Customer Support ExecutiveCompany: Sharas Venture Private Limited (Graciss Menstrual Care)Location: Coimbatore, Tamil NaduDepartment: Customer SupportReports To: Customer Support Manager / Operations ManagerAbout the RoleWe are looking for a customer-focused and enthusiastic Customer Support Executive to deliver exceptional service to our customers across phone, email, WhatsApp, website, and e-commerce platforms. The ideal candidate will handle customer inquiries, resolve complaints, process orders, and ensure a seamless customer experience while maintaining high service standards.Key ResponsibilitiesCustomer SupportRespond to customer inquiries through phone, email, WhatsApp, website chat, and social media.Provide accurate product information and usage guidance.Resolve customer complaints promptly and professionally.Escalate complex issues to the appropriate department.Maintain high customer satisfaction through timely support.Order ManagementProcess customer orders received through the website, WhatsApp, and marketplaces.Track shipments and provide delivery updates.Coordinate with logistics partners for dispatch and delivery.Handle order modifications, cancellations, returns, exchanges, and refunds.E-commerce SupportSupport customers purchasing through Shopify, Amazon, Flipkart, Meesho, and other online platforms.Monitor order status and ensure timely fulfillment.Coordinate with warehouse and dispatch teams to resolve order-related issues.Customer Relationship ManagementMaintain accurate customer records in the CRM system.Follow up with customers to ensure issue resolution.Build long-term customer relationships and encourage repeat purchases.Collect customer feedback and share improvement suggestions with management.Sales SupportAssist customers in selecting suitable products.Promote ongoing offers, subscriptions, and combo packs.Support upselling and cross-selling opportunities.Coordinate with the sales team for bulk and distributor inquiries.Documentation & ReportingMaintain records of customer interactions and complaints.Prepare daily and monthly customer support reports.Track complaint resolution time and customer satisfaction metrics.Ensure all customer information is accurately updated.QualificationsBachelor's Degree in any discipline (BBA, B.Com, BA, B.Sc, BCA, or equivalent).1-3 years of experience in Customer Support, Customer Service, Call Centre, E-commerce Support, or FMCG.Fresh graduates with excellent communication skills may also apply.Required SkillsTechnical SkillsCustomer Relationship Management (CRM)Shopify Order ManagementE-commerce SupportMicrosoft ExcelMicrosoft WordGoogle WorkspaceData Entry & DocumentationWhatsApp BusinessEmail ManagementSoft SkillsExcellent Communication SkillsActive ListeningCustomer-Centric ApproachProblem SolvingComplaint ResolutionPatience & EmpathyTime ManagementMultitaskingAttention to DetailTeamwork & CoordinationKey Performance Indicators (KPIs)Customer Satisfaction (CSAT) ScoreFirst Response Time (FRT)Average Resolution Time (ART)Number of Customer Queries ResolvedOrder Processing AccuracyReturn & Refund Resolution TimeCustomer Retention RatePositive Customer FeedbackCRM Data AccuracyUpselling & Cross-selling PerformanceSalary18,000 - 25,000 per month (Based on experience and qualifications)Employment DetailsEmployment Type: Full-TimeExperience: 1-3 YearsIndustry: FMCG / Manufacturing / Consumer Goods / E-commerceWork Location: Coimbatore, Tamil Nadu

We are looking for enthusiastic Ground Staff to join our team in Coimbatore. This role is essential for maintaining smooth operations at our airport or transportation facility. **Key Responsibilities:**- **Customer Service:** Greet and assist passengers, providing them with necessary information and support during check-in and boarding processes.- **Luggage Handling:** Manage the loading and unloading of luggage from aircraft or vehicles, ensuring that all items are treated with care.- **Safety Compliance:** Follow safety regulations and procedures to ensure a safe environment for passengers and staff at all times.- **Ticketing and Check-in:** Assist in the check-in process, verifying passenger details and issuing boarding passes to ensure a seamless travel experience.- **Coordination with Teams:** Work closely with other teams, including security and maintenance, to ensure timely operations and address any arising issues.**Required Skills and Expectations:**Candidates should have a minimum of a 12th-grade education and should be open to candidates with any level of experience, from freshers to those with up to six years in related fields. Good communication skills are essential, as you'll be interacting with passengers daily. A friendly and approachable demeanor is important to create a welcoming atmosphere. Additionally, basic knowledge of computers and ticketing systems will be an advantage. Candidates should be team players who can work effectively in a fast-paced environment while maintaining professionalism. Flexibility to work in shifts, including weekends and holidays, is expected.

We are looking for enthusiastic candidates for the role of Air Hostess in Coimbatore. This is a full-time office job that welcomes applicants with 0 to 6 years of experience. A minimum education requirement of 12th pass is necessary.**Key Responsibilities:**- **Passenger Assistance:** Provide help and guidance to passengers during boarding and disembarking, ensuring a smooth and pleasant travel experience.- **Safety Procedures:** Conduct safety demonstrations and brief passengers on emergency procedures to ensure everyone knows how to respond in case of an emergency.- **Service Delivery:** Serve food, beverages, and other services to passengers with a friendly attitude, ensuring high standards of customer service throughout the flight.- **Cabin Maintenance:** Ensure that the cabin is clean and orderly before, during, and after the flight, creating a welcoming environment for passengers.- **Conflict Resolution:** Manage any issues or complaints from passengers effectively, using problem-solving skills to maintain a calm and positive atmosphere.**Required Skills and Expectations:**- **Excellent Communication:** Strong verbal communication skills are essential to interact effectively with passengers and crew members.- **Customer Service Oriented:** A friendly and helpful attitude is necessary to provide excellent service and enhance the overall customer experience.- **Team Player:** Ability to work well in a team environment, collaborating with other crew members for the safety and comfort of passengers.- **Adaptability:** Must be flexible and able to handle unexpected situations calmly and professionally.- **Presentation:** A well-groomed appearance and professional demeanor are important, as this role represents the airlines image to the public.

We are looking Any Degree Graduate freshers for Inside Sales in Coimbatore Good Communication skills and Night Shift .Immediate Joiners preferred.Working hours 6 PM to 3 P.M.Cab facility provided.

Lead and manage a team of sales executives and telecallers.Drive sales targets for ongoing and upcoming projects. Conduct client meetings, site visits, and negotiations.Develop and implement local marketing and promotional strategies. Build strong broker/influencer networks for lead generation.Track competitor activities and market trends. Ensure high conversion ratio and excellent customer satisfaction. Report weekly sales performance and forecast to management. Call : 9500774525

As a Human Resource Executive, your responsibilities will include overseeing all aspects of the HR department such as recruitment, onboarding, training and development, employee relations, performance management, and payroll processing. You will also be responsible for maintaining employee records, managing benefits programs, and ensuring compliance with labor laws and regulations.To excel in this role, you must have excellent communication skills to effectively interact with employees, management, and external partners. Strong organizational skills are also essential to manage multiple tasks and deadlines efficiently.

Ground Handling Staff are responsible for ensuring the efficient and safe handling of aircraft on the ground at airports. They assist in a variety of tasks to support the operations of airlines and ensure that flights depart and arrive on time. Some of the key responsibilities and skills required for this role include:- Assisting with aircraft parking and towing- Coordinating baggage handling and loading/unloading- Marshalling aircraft during takeoff and landing- Communicating with pilots and ground crew to ensure smooth operations

We have vacant of 35 Urgent Hiring For Customer Service Associate Jobs in Bangalore, Coimbatore, Guntur, Trivandrum/Thiruvananthapuram, Nagpur, Jamnagar, Kolkata, Jaipur, Guwahati, Bhubaneswar, for Freshers Educational Qualification : Higher Secondary, Secondary School, I.T.I., B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, BDS Skill Customer Management, Customer Support, Passenger Handling, Airport Passenger Service Associate, Passenger Service Executive, Guest Handling, Guest Service Manager, Help Desk Operations, Help Desk Engineer, Help Desk Coordinator, IT Help Desk Coordinator etc.

Hiring for 55 Interview For Airport Customer Service Associate Higher Secondary - Freshers Jobs in Coimbatore, Visakhapatnam, Kozhikode/Calicut, Mysore, Pune, Jamnagar, Bhubaneswar, Imphal, Jammu, for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School, I.T.I., B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, Bachelor of Hotel Management with Good knowledge in Customer Relationship, Guest Services, Customer Management, Guest Representative, Guest Handling, Guest Service Officer, Passenger Support, Airport Passenger Service Associate, Back Office Officer, 12th Pass, freshers, BPO Sales, Marketing etc.

Ground staff are the people who keep airport and airline operations running smoothly on the ground. They assist passengers, handle check-in and boarding, coordinate baggage, support aircraft turnaround, and make sure safety and service standards are met.Key ResponsibilitiesWelcome passengers and verify travel documents.Issue boarding passes and assign seats.Accept and tag baggage according to airline rules.Make boarding announcements and manage queues.Assist elderly passengers, families, VIPs, and passengers with reduced mobility.Coordinate with cabin crew and flight operations for departure readiness.Handle delays, cancellations, and rebooking support.Ensure security and safety procedures are followed.Different Areas of WorkGround staff roles may vary depending on department:Passenger ServiceCheck-in, boarding gates, arrivals assistance.Ramp / ApronMarshalling, headset communication, pushback coordination.Baggage ServicesLost & found, mishandled baggage reports.Customer Support / Help DeskFlight information and special requests.Daily DutiesReporting before flight opening time.Preparing counters and system logins.Verifying manifests and passenger loads.Closing flights and submitting reports.Skills & CompetenciesStrong communication and grooming.Customer service mindset.Ability to work in shifts, weekends, holidays.Patience in high-pressure situations.Teamwork and coordination.Basic computer knowledge.Educational Qualification10+2 or graduation (aviation/hospitality preferred).Training in customer service or airport operations is helpful.