Customer Management Job Vacancies in Thrissur

- Responsibilities:1. Engage with customers: Interact with customers to understand their needs and concerns, and provide solutions to ensure customer satisfaction and loyalty.2. Retain customers: Implement strategies to retain existing customers and prevent them from switching to competitors.3. Build relationships: Establish strong and lasting relationships with customers to increase customer loyalty and encourage repeat business.4. Resolve issues: Address customer complaints and resolve any issues or conflicts in a professional and efficient manner.5. Manage cash flow: Monitor and manage cash flow related to customer retention activities to ensure profitability and sustainability.- Required skills:1. Good communication: Excellent verbal and written communication skills to effectively interact with customers and address their needs.2. Customer relationship: Ability to build and maintain positive relationships with customers to enhance customer satisfaction and loyalty.3. Problem-solving: Strong problem-solving skills to quickly identify issues and provide effective solutions to meet customer needs.4. Customer support: Experience in providing customer support and assistance to resolve customer inquiries and concerns.5. Cash flow management: Knowledge of cash flow management principles to efficiently handle financial aspects related to customer retention activities.

* Lead, train, and manage a team of Business Development Executives within assigned clusters.* Develop and execute strategic sales plans to achieve revenue and growth targets.* Identify and build relationships with key institutional and B2C clients.* Monitor and analyze team performance, providing regular feedback and support.* Conduct field visits and joint calls with the sales team to ensure effective client engagement.* Ensure brand visibility and product placement across retail and institutional channels.* Coordinate with marketing, supply chain, and customer service teams to ensure smooth operations.* Track competitor activities and market trends to identify new business opportunities.* Prepare periodic sales reports and forecasts for management review

Job Title: Customer Relation ExecutiveCompany: Melker FinanceLocation: [Kerala]Job Type: Full-TimeDepartment: Customer Relations / Sales SupportReports to: Customer Relations Manager / Branch ManagerAbout Melker Finance:Melker Finance is a dynamic financial services company committed to delivering transparent, fast, and accessible financial solutions. We specialize in personal loans, vehicle loans, and business financing, focused on building long-term trust with our customers through excellent service and ethical practices.Job Summary:As a Customer Relation Executive at Melker Finance, you will be the face of the company, responsible for engaging with customers, understanding their financial needs, and offering the most suitable financial products. You will ensure customer satisfaction, manage queries, and assist in building strong, lasting relationships with clients.Key Responsibilities:Greet and assist walk-in and telephone customers with professionalism and empathy.Understand customer needs and recommend suitable loan products or financial solutions.Provide clear information on loan terms, documentation, interest rates, repayment schedules, and eligibility.Follow up with existing clients for document collection, EMI reminders, and renewals.Resolve customer queries, complaints, or issues promptly and escalate complex cases to the appropriate department.Maintain accurate and up-to-date customer records in CRM and other internal systems.Assist in customer feedback collection and suggest improvements to enhance customer satisfaction.Coordinate with internal teams (sales, credit, collection, legal) for a smooth customer experience.Uphold confidentiality and comply with financial regulations and company policies.Qualifications:Bachelor's degree in Business Administration, Finance, or a related field (preferred).13 years of experience in customer service, financial services, or sales (freshers may also apply).Excellent communication and interpersonal skills.Basic knowledge of financial products and services.Proficiency in MS Office and CRM tools.Strong problem-solving skills and customer-oriented mindset.Ability to work under pressure and manage multiple tasks.What We Offer:Competitive salary and incentive structureOn-the-job training and professional developmentFriendly and supportive team cultureOpportunities for growth within the organizationPerformance-based rewards and recognition

Hiring for 2 Back Office Assistant Jobs in Thrissur, with minimum 2 Years Experience,Required Educational Qualification is : Other Bachelor Degree with Good knowledge in Good Communication Skills, Customer Relationship, General Office Management, Customer Calling, Email Writing, Microsoft Excel, Microsoft Word etc.

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Job descriptionImmediately joining candidates are preferlooking for the areas from near by Mukkom/ Calicut area local personMinimum 3 years working experience NBFC fieldCustomer handling and complaints handling skillSales and Marketing SkillTarget jobHaving Team Handling, Good Communication, Risk taker, Performer2 wheeler and its licence mustWell knowledge in excel, tally, presentation skillPromotion and salary hikes as per performance and target achievement in every 6 months.Daily allowance as per performance and target achievement.Contact: 91889 25547Job Type: Full-time

Job Title: Backoffice AssistantLocation: Kottayam, Kerala, IndiaWe are seeking a highly organized and detail-oriented individual to join our team as a Backoffice Assistant in Kottayam, Kerala. The ideal candidate will be responsible for providing administrative support, managing data entry tasks, and ensuring the smooth operation of day-to-day back-office activities. Strong communication skills, proficiency in computer applications, and a proactive attitude are essential. If you thrive in a dynamic work environment and possess excellent organizational skills, we invite you to apply for this exciting opportunity to contribute to our growing team.

Life insurance sales through assigned Bank Branches.Coordinating between Bank and company from Lead generation to policy conversion.Follow up with Operations of Banks.To build mutually beneficial relationships with Bank and help in acquisition of clients.Customer Requirement Gathering and Analysis for better product pitching.Handling Objections and grievances and providing them with timely solutions.Guiding / mentoring new team members with required deliverable and company values.Required Skills:Need Freshers /Experienced on Urgent basis !1. Sound knowledge about Life Insurance Sales.2.Good Communication and Interpersonal Skills3.Interest in banking sales / field sales4.Excellent communication skills.5.Should be sales driven.6.High level of energy.

We are looking for talented colleagues to join our team immediately. We are the number one restaurant in Kerala in terms of seating and facilities offered. Offered all facilities to our colleagues including 4 monthly off, casual leave, sick leave etc..

We have vacant of 2 Customer Accounts Manager Jobs in Chalakudi, Thrissur, Kerala, Experience Required : 5 Years Educational Qualification : M.B.A/PGDM Skill Marketing, Communication Skills etc.