Customer Management Job Vacancies in Madurai

Ground Staff are responsible for ensuring the smooth, safe, and efficient handling of passengers, baggage, aircraft, and airport operations. They provide excellent customer service while coordinating with airline personnel, security agencies, and airport authorities to ensure timely departures and arrivals.Key ResponsibilitiesPassenger ServicesWelcome and assist passengers at the airport.Perform check-in procedures and issue boarding passes.Verify passenger identity, travel documents, and baggage.Assist passengers with self-service kiosks and online check-in.Guide passengers through boarding and arrival procedures.Handle passenger inquiries, complaints, and special requests professionally.Provide assistance to elderly passengers, passengers with disabilities, and unaccompanied minors.Coordinate wheelchair and special assistance services.Boarding & Departure OperationsMake boarding announcements.Verify boarding passes and travel documents.Ensure passengers board according to airline procedures.Coordinate boarding with cabin crew and flight operations.Prepare departure documentation.Ensure on-time departure by following operational schedules.Arrival ServicesAssist arriving passengers.Guide passengers toward baggage claim and customs.Handle lost baggage reports.Coordinate baggage tracing with the baggage department.Resolve passenger service issues.Baggage Handling CoordinationMonitor baggage acceptance and tagging.Ensure baggage complies with airline weight regulations.Coordinate loading and unloading teams.Report mishandled or damaged baggage.Ensure baggage reaches the correct aircraft.Aircraft Turnaround SupportCoordinate aircraft arrival and departure activities.Communicate with ramp staff and flight dispatch.Ensure timely boarding and baggage loading.Support quick aircraft turnaround.Monitor service completion before departure.Customer ServiceDeliver exceptional customer service.Maintain a professional appearance and positive attitude.Resolve passenger concerns efficiently.Explain airline policies clearly.Assist during delays, cancellations, and schedule changes.Safety & SecurityFollow airport safety procedures.Comply with airline Standard Operating Procedures (SOPs).Ensure security regulations are followed.Report suspicious activities immediately.Maintain confidentiality of passenger information.Participate in emergency response procedures.Documentation & ReportingMaintain passenger records.Prepare operational reports.Complete flight documentation accurately.Record incidents and irregularities.Coordinate with supervisors regarding operational updates.Required QualificationsEducation10+2 (Higher Secondary) - Minimum QualificationGraduate in any discipline preferredDiploma or certification in Aviation, Hospitality, or Travel & Tourism is an added advantage.ExperienceFreshers are welcome.0-3 years of experience in aviation, airlines, airports, hospitality, retail, or customer service is preferred.Required SkillsTechnical SkillsKnowledge of airport operationsPassenger handling proceduresAirline check-in systems (preferred)Basic computer proficiencyMS Word, Excel, and OutlookDocumentation and record managementSoft SkillsExcellent communication skillsStrong customer service orientationProfessional personality and groomingProblem-solving abilityTeamwork and collaborationTime managementMultitasking capabilityAttention to detailPositive attitudeAdaptabilityPhysical RequirementsAbility to stand for extended periods.Ability to work rotating shifts.Fit to work in a fast-paced airport environment.Ability to lift light baggage when required.Willingness to work weekends, holidays, and night shifts.Work EnvironmentAirport terminalsAirline check-in countersBoarding gatesArrival hallsCustomer service desksBaggage service officesDynamic and high-volume operational environmentSalary (India)Fresher: 20,000 - 28,000 per monthExperienced (2-5 years): 30,000 - 45,000 per monthSenior Ground Staff / Supervisor: 45,000 - 70,000+ per monthSalary varies depending on the airline, airport, location, experience, and employer.

We are urgently hiring for the position of Ground Staff Air-Ticketing Cabin Crew in Madurai, India. This is a full-time office-based role suitable for individuals with 0 to 2 years of experience who have completed at least 10th grade.In this role, you will be responsible for a variety of tasks that include assisting customers with ticket bookings, providing information on flight schedules, and ensuring a smooth check-in process at the airport. You will also engage with passengers to enhance their travel experience, work on processing tickets, and handle various customer inquiries.We expect candidates to possess strong communication skills, both verbal and written, to effectively interact with customers. A good understanding of ticketing systems is preferred, as you will need to navigate flight reservations efficiently. Proficiency in English and other local languages will be beneficial. Candidates should be prepared for a work schedule from 10 AM to 6 PM, with additional requirements as needed. You must be willing to work from the office and participate in various training sessions to enhance your skills in air-ticketing and customer service. This role emphasizes teamwork, professionalism, and a customer-oriented attitude. If you are ready to embark on a rewarding career in the aviation industry, apply now to join our dynamic team!

As a Cabin Attendant, you will play a crucial role in ensuring a comfortable and safe journey for our passengers. Your primary responsibilities will include:- Passenger Safety: You will demonstrate safety procedures and ensure that safety regulations are followed throughout the flight. Your vigilance helps in maintaining a secure environment for everyone on board.- Customer Service: You will greet passengers and assist them with their needs, making their experience pleasant. Excellent communication will help you resolve any issues and ensure satisfaction.- Food and Beverage Service: You will serve meals and beverages to passengers while ensuring cleanliness and hygiene standards. Your attention to detail will enhance the overall travel experience.- Emergency Response: You may need to act quickly and effectively in emergency situations, using your training to handle crises. This could involve guiding passengers to safety and following protocols.- Cabin Maintenance: You will keep the cabin tidy and organized during the flight, including managing luggage and personal items for passengers.To succeed in this role, candidates should have:- Strong communication and interpersonal skills to interact positively with passengers and crew.- A friendly and approachable demeanor that promotes a welcoming atmosphere.- Basic problem-solving abilities to handle passenger inquiries and concerns smoothly.- Willingness to work in a dynamic environment with varying hours.- A commitment to providing excellent customer service.Experience in the hospitality or service industry is a plus, but fresh candidates are also encouraged to apply.

Ground Handling Staff are responsible for ensuring the efficient and safe handling of aircraft on the ground at airports. They assist in a variety of tasks to support the operations of airlines and ensure that flights depart and arrive on time. Some of the key responsibilities and skills required for this role include:- Assisting with aircraft parking and towing- Coordinating baggage handling and loading/unloading- Marshalling aircraft during takeoff and landing- Communicating with pilots and ground crew to ensure smooth operations

Dear Candidate, Greeting for the day DESIGNATION :- 1.AIR-TICKETING OFFICER2.PASSPORT CHECKING OFFICER3.RESERVATION OFFICER4.RAMP OFFICER 5.DUTY MANAGER 6.CUSTOMER SERVICE ASSOCIATE7.CABIN CREWSALARY:-30k TO 35k +CAB +MEALS ADVANTAGES- >We are Hiring for the jobs for the position of Air Ticketing /Ground Staff /Cabin Crew / Maintenance Engineer Perks : 1.PF + ESI 2.Over Time with Accommodation 3.Good Communication Skills & pleasing personality 4.Educational Qualification : 10th & 12th pass or above