CRM Job Vacancies in Madhya Pradesh

Area Sales Manager Retail / Agri / FMCGLocation: Indore, MPExperience: 2-4 YearsDepartment: Sales & Business DevelopmentEmployment Type: Full-timeBrief JD:We are hiring an Area Sales Manager to drive retail sales and expand the dealer/distributor network for products across the assigned territory. The role involves retailer acquisition, market development, sales target achievement, distributor management and territory-level sales execution.Key ResponsibilitiesDevelop and expand the retailer/dealer/distributor network.Identify and onboard new retailers and channel partners.Drive monthly, quarterly and annual sales targets.Develop territory-wise sales plans and execute GTM strategies.Build strong relationships with retailers and distributors.Monitor competitor activities, pricing and market trends.Execute promotional campaigns, retailer schemes and merchandising activities.Ensure product availability and market coverage.Maintain retailer/customer databases and territory mapping.Prepare sales MIS, dashboards and performance reports.Coordinate with Marketing, Business Development and Supply Chain teams.Travel extensively within the assigned territory.Candidate ProfileGraduate; B.Sc. Agriculture preferred.MBA in Agriculture / Retail / Marketing preferred.Minimum 2 years' experience in Retail Sales, Field Sales, FMCG, Agri Inputs, Seeds, Fertilizers, Pesticides or Distribution Sales.Experience in retail channel development and dealer management.Good knowledge of MS Excel, CRM and sales reporting.Two-wheeler + valid driving license mandatory.Willingness to undertake extensive field travel.Relevant SkillsetArea Sales, Retail Sales, Field Sales, Dealer Management, Distributor Management, Channel Development, FMCG Sales, Agri Sales, Territory Management, Market Development, GTM, Sales MIS, CRM, MS Excel, Business Development

As a CRM Executive, you will play a vital role in managing customer relationships and supporting business growth in our office located in Indore. Your responsibilities will include:- Maintaining Customer Database: Regularly update and manage customer information to ensure accurate records for effective communication and analysis.- Customer Interaction Management: Engage with customers through various channels to address inquiries, gather feedback, and ensure a positive experience with our services.- Data Analysis and Reporting: Analyze customer data to identify trends and patterns, and prepare reports that provide insights for improving customer satisfaction and retention.- Support Marketing Initiatives: Collaborate with marketing teams to execute campaigns, ensuring that customer segmentation is effective based on CRM data.- Problem Resolution: Handle customer complaints and issues promptly, working towards a resolution that enhances customer loyalty and trust.To excel in this role, you should possess strong communication skills, both verbal and written, to interact effectively with customers and internal teams. A basic understanding of CRM software and data management is essential. You should be detail-oriented to maintain accurate records and capable of analyzing data to support strategic decisions. Additionally, having a customer-centric mindset and being proactive in addressing customer needs are crucial qualities for success in this role. Prior experience in customer relationship management or related fields is highly valued.

We are seeking a highly organized, detail-oriented Holiday Package Curator & Reservation Manager to join our travel team. This dual-responsibility role requires a passion for crafting bespoke travel experiences and the technical expertise to execute seamless bookings. You will be entirely responsible for designing, pricing, and booking both domestic and international travel itineraries.Key Responsibilities1. Itinerary Curation & DesignTailor-made Packages: Design unique, end-to-end domestic and international holiday itineraries based on client preferences.Supplier Research: Source, evaluate, and negotiate with local destination management companies (DMCs), hotels, and local guides.Costing & Pricing: Calculate accurate package costs, manage profit margins, and generate competitive client quotes.Trend Analysis: Keep up-to-date with global travel trends, visa changes, and new hot spots to offer fresh travel ideas.2. Reservation & Operations ManagementEnd-to-End Bookings: Handle complete booking files for flights, hotels, resorts, and local taxi/transportation networks.Global Systems: Manage both domestic regional bookings and complex international multi-city transport linkages.GDS & Portal Utilization: Use Global Distribution Systems (GDS) and B2B travel portals for flight and hotel ticketing.Documentation: Issue flight tickets, hotel vouchers, travel insurance, and comprehensive daily itineraries to clients.3. Client Support & CoordinationPre-Travel Briefing: Advise clients on mandatory visa rules, currency guidelines, and country-specific travel protocols.On-Trip Assistance: Act as the primary point of contact to resolve real-time booking changes, flight delays, or emergencies.Required Skills & Qualifications* Experience: Minimum 1 yr

We are seeking an Inside Sales Executive to join our team in South Tukoganj. This full-time position is ideal for individuals with 0 to 3 years of experience, eager to grow their career in sales.Key Responsibilities:- Lead Generation: Identify potential customers through research and outreach efforts. You will use various techniques to build a pipeline of qualified leads.- Sales Calls: Conduct outbound calls to prospective clients to introduce our products and services. This will require good communication skills to effectively engage and persuade customers.- Client Relationship Management: Establish and maintain strong relationships with clients. You will address their needs and concerns to ensure customer satisfaction and retention.- Sales Presentations: Prepare and deliver presentations to showcase our products. You will demonstrate how our offerings can meet client needs, enhancing chances of closing deals.- Reporting: Track sales activities and results using our CRM system. Accurate reporting will help in analyzing performance and informing future strategies.Required Skills and Expectations:Candidates should have strong communication skills, both verbal and written, to interact effectively with clients. A basic understanding of sales principles and customer service is essential. Confidence in making phone calls and engaging with potential customers is crucial. Candidates should be detail-oriented and possess good organizational skills to manage leads effectively. A positive attitude, willingness to learn, and a proactive approach to problem-solving are highly valued in this role.

Key Responsibilities:Manage complete showroom sales operations for Harley-Davidson motorcycles.Achieve monthly and yearly sales targets.Lead, motivate, and guide the sales team for better performance.Ensure excellent customer handling and premium buying experience.Maintain strong relationships with customers and generate repeat business.Plan and execute sales campaigns, events, rides, and promotional activities.Coordinate with marketing team for lead generation activities.Monitor inquiry handling, test rides, bookings, and deliveries.Prepare daily, weekly, and monthly sales reports.Handle customer complaints and ensure timely resolution.Ensure proper display and presentation of motorcycles and merchandise in showroom.Train team members on product knowledge and sales techniques.Maintain coordination with finance and insurance teams for smooth deal closures.Required Skills:Strong leadership and team handling skills.Excellent communication and negotiation abilities.Passion for premium motorcycles and riding culture.Good customer relationship management skills.Ability to work under pressure and achieve targets.Knowledge of automobile dealership operations.

We are looking for a Customer Care Executive to join our team in Jabalpur. This is a full-time work-from-home position ideal for freshers. The role involves assisting customers with their inquiries and ensuring they have a positive experience.Key Responsibilities:1. Customer Support: Respond to customer inquiries via phone, email, or chat, providing accurate and timely information about products and services.2. Issue Resolution: Address and resolve customer complaints or issues, ensuring customer satisfaction and maintaining a positive relationship.3. Feedback Collection: Gather customer feedback and suggestions to help improve our services and products, contributing to better customer experiences in the future.4. Record Keeping: Maintain detailed documentation of customer interactions and transactions, ensuring information is up-to-date and accurately recorded.5. Team Collaboration: Work closely with other team members to ensure a smooth flow of communication and support for customer needs.Required Skills and Expectations:Candidates should have strong communication skills in both written and spoken English. Being friendly, patient, and empathetic towards customers is essential. Basic computer skills are necessary for managing customer inquiries and using communication tools. A positive attitude and a willingness to learn are important for success in this role. Freshers who have completed their 12th grade are encouraged to apply. A commitment to delivering excellent customer service is vital.

Key ResponsibilitiesCustomer Interaction: Handle incoming calls, messages, and emails from customers in a professional and timely manner.Issue Resolution: Troubleshoot, investigate, and resolve customer complaints or queries to ensure complete satisfaction.Product Knowledge: Maintain a deep understanding of our services/products to guide candidates/customers effectively.Record Keeping: Document customer inquiries, feedback, and escalations accurately in the system database.Relationship Building: Build sustainable relationships and trust with customer accounts through open and interactive communication.Key Skills & CompetenciesStrong verbal and written communication skills.Active listening and empathetic problem-solving ability.Customer relationship management and handling skills.Ability to multi-task, prioritize, and manage time effectively.Basic computer literacy and keyboard proficiency.Requirements & QualificationsEducation: Minimum 12th Pass / Higher Secondary (Graduation preferred).Experience: Freshers (0 years) to 2 years of experience in Call Center / BPO / ITES environment.Language: Proficiency in English and Hindi (or local language).Work Type: Full Time (Work from Office).

As an Academic Counsellor, you will play a vital role in guiding students in their educational journeys. Your primary responsibility will be to assist students in understanding their academic options and making informed decisions about their studies.Key Responsibilities:- Student Guidance: Help students identify their academic goals and provide tailored advice on courses and programs that align with their aspirations.- Information Dissemination: Share comprehensive details about different educational programs, admission processes, and academic requirements to students and their parents.- Support Services: Offer ongoing support for students facing academic challenges, providing counseling on study techniques and time management strategies.- Follow-Up: Maintain regular contact with students to track their progress and address any concerns they may have throughout their academic journey.- Collaboration: Work closely with faculty and administrative staff to facilitate a seamless experience for students and ensure they have access to necessary resources.Required Skills and Expectations:- Strong communication skills are essential for effectively interacting with students and parents, ensuring clear understanding of academic options.- A foundational understanding of educational systems and processes will help in providing accurate information.- Patience and empathy are crucial for addressing student concerns and providing personalized support.- Organizational skills are important for managing student records and scheduling appointments.- A proactive attitude and willingness to learn will contribute to your success in this role, especially for candidates with limited experience.

We are seeking a dedicated Academic Counsellor to join our team in Indore. The ideal candidate will assist students in their academic journeys and provide support in their educational choices. Key Responsibilities:- Counsel Students: Engage with students to understand their academic preferences, strengths, and weaknesses, guiding them toward suitable educational paths. - Provide Information: Share details about various courses, programs, and admission processes to help students make informed decisions regarding their education. - Support Admissions: Assist students with the application process, ensuring they fulfill requirements and submit their applications on time. - Conduct Workshops: Organize and lead workshops on study techniques, exam preparation, and career development to empower students. - Track Progress: Monitor the academic development of students and offer additional support or resources as needed to help them achieve their goals. - Build Relationships: Establish strong relationships with students, parents, and educational institutions to foster a supportive educational environment.Required Skills and Expectations:Candidates should have strong communication skills for effective interaction with students and parents. A background in education or counseling is preferred but not mandatory for entry-level applicants. Patience and empathy are essential to provide the best support to students. An understanding of various academic programs and their requirements will enhance your ability to advise effectively. Candidates should be team players, able to collaborate with colleagues to create a positive learning environment. Proficiency in computer applications and the ability to navigate educational resources will also be important.

We are looking for a dedicated Back Office Assistant to join our team in Indore. This entry-level position is ideal for individuals who have recently completed their 12th grade and are eager to start their career in a supportive office environment. The role involves essential administrative tasks to ensure smooth office operations.Key Responsibilities:1. Data Entry: Accurately input and update information in company databases, ensuring all records are current and precise.2. Document Management: Organize and maintain physical and electronic files, making it easy to retrieve documents as needed.3. Communication Support: Assist in handling internal communications and help coordinate between different departments to ensure seamless operations.4. Inventory Management: Support the team in tracking office supplies and placing orders when stock runs low to ensure continuous availability.5. General Administrative Tasks: Help with scheduling meetings, maintaining calendars, and preparing reports, contributing to the overall productivity of the team.Required Skills and Expectations:The ideal candidate should be detail-oriented and have strong organizational skills. Basic computer skills, including familiarity with Microsoft Office, are essential. Good verbal and written communication abilities are important for interacting with colleagues effectively. Candidates should be proactive, willing to learn, and able to work well in a team-oriented environment. Reliability and a positive attitude will drive success in this supportive role.

A Customer Care Executive (CCE) acts as the bridge between an organization and its customers. For a graduate with at least 6 months of experience, a typical job description (JD) focuses on resolving inquiries, managing accounts, and maintaining satisfaction.Core Responsibilities Inquiry Resolution: Address customer complaints and inquiries via calls, email, or chat in a timely manner.Relationship Management: Build trust and rapport with customers to ensure brand loyalty and retention.Sales & Up-selling: Identify opportunities to cross-sell or upgrade products/services during interactions.Documentation: Accurately update and maintain customer records in the CRM system.Expected Skills & RequirementsEducation: A completed bachelor's degree in any stream.Experience: 6 months to 1 year in a customer support, BPO, or sales environment.Communication: Excellent verbal and written communication skills in the required languages (e.g., English, Hindi, local dialects).Soft Skills: Active listening, patience, problem-solving, and a high degree of empathy.Technical Aptitude: Basic computer literacy and familiarity with CRM tools.

We are seeking a motivated and results-driven T.S.I./Sales Officer to join our team. The T.S.I./Sales Officer will be responsible for developing and managing client relationships, identifying new business opportunities, and driving revenue growth. The ideal candidate is an effective communicator with strong sales skills and the ability to understand customer needs and deliver tailored solutions.

Job SummaryWe are looking for a dynamic and result-driven Sales Manager to lead our real estate sales team. The ideal candidate will be responsible for driving revenue growth, managing client relationships, and executing effective sales strategies in the real estate sector.Key Responsibilities- Develop and implement strategic sales plans to achieve company targets- Lead, mentor, and manage a team of sales executives- Identify new business opportunities and generate leads through various channels- Build and maintain strong relationships with clients, brokers, and channel partners- Conduct market research to identify trends, competitor activities, and customer needs- Handle client meetings, site visits, and property presentations- Ensure high levels of customer satisfaction through excellent service- Track sales performance metrics and prepare regular reports for management- Negotiate and close deals effectively- Coordinate with marketing and CRM teams for campaign execution and lead managementKey Requirements- Bachelor

As a CRM Executive, your primary focus will be on managing customer relationships and ensuring a positive experience for our clients. You will play a crucial role in maintaining loyalty and satisfaction, which directly impacts our business success.Key Responsibilities:- Customer Interaction: Engage with customers through phone, email, and in-person to address inquiries and resolve issues, ensuring a high level of service.- Data Management: Maintain and update the customer database, ensuring all information is accurate and current for effective communication and analysis.- Feedback Collection: Gather customer feedback and insights to identify areas for improvement in service delivery and product offerings.- Reporting: Prepare regular reports on customer interactions and satisfaction levels for management review to help shape strategic decisions.- Collaboration: Work closely with other teams such as Sales and Marketing to align customer relationship strategies and enhance overall customer experience.Required Skills and Expectations:A successful candidate should have a background in customer relationship management, ideally with 1 to 2 years of experience. Strong communication skills are essential, as you will need to convey information clearly and effectively. You should be proficient in using CRM software and have a good understanding of data entry and management practices. A proactive attitude and problem-solving abilities will be valuable in resolving customer issues. Additionally, given the role's requirements, candidates must be female and willing to work full-time in the office.

We are seeking a motivated and enthusiastic Sales Representative based in Bhopal. The ideal candidate will have 1 to 3 years of sales experience and a background in B.A, B.Com, or B.E.Key Responsibilities:- Identify New Sales Opportunities: Actively seek out new customers through networking, market research, and maintaining relationships with existing clients to drive business growth.- Present and Demonstrate Products: Effectively showcase our products and services to potential clients, explaining features and benefits to meet their specific needs.- Manage Sales Pipeline: Track and manage sales leads to ensure timely follow-up and accurate reporting on potential sales activities.- Negotiate Contracts and Close Deals: Engage in discussions with clients to finalize agreements and sales contracts, ensuring a smooth closing process.- Provide Excellent Customer Service: Address customer inquiries and resolve issues promptly to maintain client satisfaction and foster long-term relationships.Required Skills and Expectations:- Strong communication skills are essential for building relationships and persuading clients.- A solid understanding of sales principles and practices to effectively engage and convert leads.- Ability to work independently and as part of a team in a fast-paced environment.- Basic proficiency in Microsoft Office and experience with CRM software to track customer interactions and sales data.- A goal-oriented mindset with the ability to meet and exceed sales targets. The ideal candidate should be ambitious, personable, and ready to contribute to our teams success in a full-time office setting. Male candidates are preferred for this role.

We are seeking a motivated and dedicated Relationship Manager in Indore. This entry-level role is perfect for recent graduates eager to build strong client relationships and enhance customer satisfaction.Key Responsibilities:1. Client Interaction: Engage with clients to understand their needs and offer appropriate solutions, ensuring a positive experience.2. Account Management: Maintain and manage client accounts by keeping records updated and resolving any issues that may arise.3. Communication: Regularly communicate with clients through calls and emails, providing updates on services and following up on inquiries.4. Sales Support: Assist in the sales process by identifying new opportunities and supporting the sales team in meeting their targets.5. Feedback Collection: Gather feedback from clients about their experiences and suggest improvements to enhance service quality.Required Skills and Expectations:Candidates should possess strong interpersonal skills to build rapport with clients. Good communication skills, both verbal and written, are essential for effective interaction. A basic understanding of sales principles will be advantageous. Ability to work independently and as part of a team is important, and candidates must be open to learning and adapting in a fast-paced environment. Being detail-oriented will help in managing client accounts effectively. A graduate degree is required, and prior experience is not mandatory.

We are seeking a Tele Counselor to join our team in Jabalpur. The ideal candidate should have 1 to 5 years of experience and possess at least a Bachelors degree in fields such as B.A, B.C.A, B.B.A, B.Com, or B.Ed. This is a full-time position requiring the candidate to work from the office and we are looking for a female candidate.Key Responsibilities:- Conduct Telephonic Counseling: Engage with potential clients over the phone to understand their needs and provide guidance on available services, ensuring effective communication.- Follow-Up Calls: Reach out to previous clients and leads to check on their progress and offer further assistance, helping to maintain relationships and encourage client retention.- Database Management: Update and manage client information in the database efficiently, ensuring accuracy and confidentiality of sensitive data.- Provide Feedback: Share insights and feedback from calls with the management team to improve services and address client concerns promptly.- Achieve Targets: Work towards achieving counseling targets and contribute to overall team goals, demonstrating a results-driven approach.Required Skills and Expectations:The candidate should have excellent communication and interpersonal skills, enabling effective interaction with clients. A degree of empathy and understanding is crucial for addressing client concerns. Strong organizational skills are necessary to manage records and follow-ups efficiently. The ability to work independently as well as part of a team is important, along with the eagerness to learn and adapt to new challenges in a fast-paced environment. Creativity in solving problems and maintaining a positive attitude will help foster client rapport.

As a Customer Care Executive based in Bhopal, you will play a vital role in ensuring customer satisfaction and support. This position is open to freshers who have completed at least their 12th grade. The job is full-time and allows you to work from the comfort of your home.Key Responsibilities:- Responding to Customer Inquiries: You will handle customer questions through phone, email, or chat, providing accurate information to help resolve their issues.- Assisting with Product Information: You will guide customers about our products and services, explaining features and benefits to enhance their understanding and experience.- Resolving Complaints: When customers face problems, you will actively listen to their concerns and work towards finding effective solutions in a timely manner.- Maintaining Records: You will document customer interactions and feedback in our systems to ensure proper tracking and follow-up.- Collaborating with Teams: You will work closely with other departments to communicate customer needs and issues, helping to improve our processes and offerings.To excel in this role, you should have excellent communication skills and a friendly demeanor to make customers feel valued. You should be patient, attentive, and possess problem-solving abilities. Basic computer skills are essential, and having a reliable internet connection at home is a must. A positive attitude and eagerness to learn are also important attributes for success in this position.