BPO Executive Graduate Jobs in Pune

Hiring for International Customer Service Voice Process Requires Excellent English Communication SkillsLooking for Immediate JoinersOnly Pune LocationFresher / ExperiencedGraduate / UndergraduateUk / Us / AustralianContact Hr Riya :- 9359182017

We are looking for a dedicated International Voice Process Executive to join our team in Pune. This full-time position is perfect for fresh graduates or those with up to a year of experience. You will be responsible for handling customer queries and providing exceptional service to clients from around the world.Key Responsibilities:- **Customer Interaction**: Communicate with international clients via phone, addressing their inquiries and providing accurate information. Clear communication is essential to ensure customer satisfaction.- **Problem Solving**: Identify customer issues and resolve them efficiently while maintaining a professional demeanor. A strong focus on finding solutions is crucial in this role.- **Documentation**: Maintain records of customer interactions and transactions, ensuring all details are accurately entered into our system. Good organizational skills will help keep processes smooth.- **Feedback Handling**: Listen to customers and gather feedback to improve services. Enhancing customer experience is a key aspect of this position.Required Skills and Expectations:Candidates should have excellent verbal communication skills in English, with the ability to articulate ideas clearly. A friendly and positive attitude is essential to foster good relationships with clients. Strong problem-solving abilities and a willingness to learn are important. Adaptability in a fast-paced environment and teamwork spirit are highly valued. Basic computer skills are necessary to manage customer interactions effectively.

Make outbound calls to customers for EMI payment remindersFollow up with customers regarding pending EMI paymentsMaintain accurate call records and customer informationEnsure professional and polite communication with customers

We Are Hiring Customer Support (International Voice Process)We are looking for enthusiastic and customer-focused professionals to join our team. If you have strong communication skills and a passion for helping customers, we would love to connect with you.Position: Customer Support International Voice ProcessExperience: 04 YearsQualification: Any Full-Time GraduateWork Mode: Work from Office (Mandatory)Shifts: 247 Rotational Shifts with Weekly OffPrimary Location: BengaluruWalk-in Interviews Available At: Bengaluru, Pune, Hyderabad, and KolkataFreshers are most welcomeKey Responsibilities: Handle customer queries and resolve client issues via calls, chat, and email. Analyze customer concerns and provide effective resolutions. Demonstrate strong problem-solving skills and ownership of customer issues. Ensure a positive customer experience and respect customers time. Manage time effectively and adhere to process guidelines.Requirements: Excellent communication skills in English. Strong analytical and problem-solving abilities. Open to working in a 247 shift environment. Candidate must be fully vaccinated (as per company policy). Interested candidates can apply or share their resumes:Email: barkha.kwalityjobs@gmail.comWhatsApp: +91 9512846484

Ensure team performance meets defined quality, productivity, and compliance metrics.Provide constructive feedback, coaching, and mentoring based on call audit findings.Prepare and share daily, weekly, and monthly quality & performance reports with management.Identify training needs and coordinate with the training team for skill enhancement.Handle escalations and ensure timely resolution of customer and process-related issues.Monitor attendance, adherence, and shrinkage of team members.Implement process improvements to enhance customer satisfaction and reduce error rates.Ensure compliance with internal policies, SOPs, and regulatory guidelines.

As a Business Promoter, your main responsibility will be to promote our products or services to potential customers in Pune, India. This involves conducting market research, creating marketing strategies, and implementing promotional campaigns to increase sales and brand awareness. You will also be required to build relationships with clients and customers to increase customer loyalty and retention.Key responsibilities include:- Conducting market research to identify potential target customers and market trends.- Developing marketing strategies to promote products or services effectively.- Implementing promotional campaigns through various channels such as social media, email, and events.- Building relationships with clients and customers to increase customer loyalty and retention.- Monitoring and analyzing the success of promotional campaigns and making necessary adjustments.Required skills and expectations:- A graduate with 0-2 years of experience in marketing or sales.- Strong communication and interpersonal skills.- Ability to work independently as well as part of a team.- Good organizational and time management skills.- Knowledge of marketing principles and techniques.- Willingness to learn and adapt to new strategies and technologies.

Job Opening: UK process CRM Executive (Female)Experience: 02 Years (Freshers can apply)Location: ____Shift: UK shifttime - 2.00pm to 11.00pm Week off - Saturday half day / Sunday off Qualification: 12th Pass / GraduateJob Role:Make outbound calls to UK clients.Update and manage customer details in CRM software.Follow up with customers and schedule appointments.Maintain call records and daily reports.Provide basic information and customer support.Requirements:Female candidate preferred.Excel sheets , Email writing and handling Good English communication skills.Basic computer & CRM knowledge (training provided).Comfortable with UK shift Confident, polite, and target-oriented.Salary: salary + incentivesBenefits: Incentives, trainingRegards mayuri 9637388822

Role - Customer Care Representative for TCS GEM Minimum 6 month Experience required on paper with Excellent English communication(V5)Education criteria - Graduation is mandatory..Salary - 26kDay shift, Sunday fix off

As a Customer Service Associate, you will be responsible for providing exceptional service to customers through various communication channels. Key responsibilities include answering customer inquiries, resolving issues, and ensuring customer satisfaction with products or services. You will need to have strong communication skills in English and Hindi, as well as experience in BPO operations to excel in this role. A graduate degree and 0-2 years of relevant experience are required for this full-time position based in Pune.

Handle incoming customer queries through calls, emails, and chat.Provide accurate information about products, services, and policies.Resolve customer complaints professionally and efficiently.Maintain records of customer interactions and follow-ups.Escalate complex issues to the senior team when necessary.Ensure customer satisfaction by giving timely solutions.Work with the team to improve customerexperience

We are looking for a proactive and confident Telecaller to join our team at Candor Buildcon Pvt. Ltd. The ideal candidate must have good communication skills, a positive attitude, and the ability to convert inquiries into qualified leads. You will be responsible for engaging with customers, understanding their property requirements, and coordinating site visits.

US Banking Voice Process Pune Join a Prestigious Captive Brand and unlock growth in the International Banking Domain! Role: Customer Service Executive (International Voice) Location: Kharadi, Pune Salary: Up to 7.5 LPA Age Limit: Up to 40 years Eligibility Criteria: Graduate (Degree only) 2+ years experience in BPO OR International Customer Service (Non-BPO sectors also considered Hospitality, Merchant Navy, Business Analyst, etc.) *Excellent Communication Skills Must!* No Absconded Profiles (UAN Mandatory) Why Join Us? Work with a Prestigious US Banking Captive Great Pay + Career Growth Opportunities Supportive & Collaborative Work Culture Enhance your Global Exposure Apply Now! Share your CV / Call: 9699446072 Dont miss the chance to level up your career with a world-class banking process!

Dear Expert,We are excited to inform you about an excellent career opportunity with a leading BPO MNC in Pune for the role of International Customer Support Executive.Job Highlights: Profile: International Voice/Non-Voice Process Salary: Up to 4.50 LPA + Attractive Incentives Working Days: 5 Days a Week Cab Facility: Available Preference: Experienced Candidates in BPO/Customer SupportIf you have strong communication skills and are looking to grow your career with a reputed multinational company, this is the perfect opportunity for you. Apply Now for Walkin Interview! For more details, call or whatsapp at 8860-720-162 790-5454-097

!! Hiring for Webchat Process !!Qualification : Graduate Need 1 Year of experience International Chat ProcessSalary : Up to 5.5 LPA (41K in-hand)Shift : UK Shift (Rotational shift Rotational off)Location : Pune, HadapsarNote* No Gap of more than 6 months in the last 2 Years*

Designation:- Telesale ExecutiveLocation :- Pune (Magarpatta)Fresher Graduate candidates welcomeExperience:- 1 to 2yearsSalary :-16k to 23k +incentiveOffical website:- https://acadment.com/JD : We are from Education industry Company name is ISBM (Indian School of Business Management ) we have 13 to 14 Branches in all over India and we have own Private University.We provide distance earning courses like online courses to the students We will give you data base of student with name and number you have to call them and explain about our courses and try to convies the to take admission in our institute.Training will be provided by our side.Priyanka HR9109984647Please share your resume if you are interested

Hi,We are #hiring for Accenture with the payroll of Adecco for #international voice process Qualification: Graduation/ undergraduateExperience : 0 to 3 yearsLocation : Bangalore Mode : Work from officeSalary : 3 LPA TO 4.8 LPA CTCShift Timing Shift will be in any of US time zones. Candidates should be open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)Interview Rounds:Versant test (require min 58 score)Communication DiscussionOperations roundOverall, Purpose of Job* Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.* Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats* Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams* Strive and achieve SLA target and business outcome indicators defined by the clientJob Responsibilities / Authorities* Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool* Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes* Walk customers/ Provide navigational support on self-service portal* Ensure security verification are carried out per company policies and procedures and is lines with the GDPR guidelines* Place outbound calls to customers when required in line with Client / Company guidelines* Work productively whilst maintaining exceptional call/data quality standards in line with targets* Contribute to the team through open and regular communication with peers / supervisors* Adhere to all company or departmental policies and procedures (personnel and operational)* Keep the process repositories like DTPs, Knowledge base, SharePoint updated with the current process* Maintain regular and punctual attendance in line with company policies and procedures* Minimize customer complaints and escalations by providing exceptional service and call controlKnowledge & Skill Requirement* Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer* Good technical aptitude with an ability to learn quickly* Excellent verbal and written communication skills Experience Profile* Prior international BPO work experience preferred* Freshers acceptableInterested candidate call me -8296576618

Location - MUMBAI MALAD WEST & GURUGRAM, Pune9 hours working shift5 Days working Rotational ShiftsSalary upto 40kExcellent communication in EnglishGrad fresher/Experienced & UG with 6 months experienceImmediate Joiner WhatsApp resume - 7011959071

A chat support job involves responding to customer inquiries via chat, resolving issues, and providing product information. Key responsibilities include greeting customers, assessing their queries, providing solutions, and documenting interactions. The role requires excellent communication skills, problem-solving abilities, and patience to handle frustrated customers. Chat support agents utilize specific software and platforms to manage chats and access customer information, aiming to meet performance metrics like response time and customer satisfaction.

Good communication skill2.A telecaller's job involves interacting with customers over the phone to promote products or services, gather information, or resolve issues. They can make outbound calls to generate leads and sales or handle inbound calls to assist customers. Essentially, they are the voice of a company, building relationships and driving business through phone conversations.

Monitor and evaluate inbound and outbound voice calls to ensure quality and process compliance.Conduct regular call audits based on defined quality scorecards and SOPs.Provide detailed feedback and coaching to agents to improve call handling and customer experience.Identify quality gaps, root causes, and recommend corrective actions.Prepare and maintain daily, weekly, and monthly QA reports.Track agent performance trends and share insights with Team Leaders and Management.Participate in calibration sessions with operations and training teams.

Good Communication SkillsInsurance Knowledge should be able to grab it Freshers are welcome;

Responsibilities:1. Handle inbound and outbound calls in an international voice process.2. Assist customers with queries and provide solutions in a professional manner.3. Maintain customer satisfaction by delivering high-quality service.4. Follow communication procedures, guidelines, and policies.5. Meet monthly targets and KPIs set by the management.6. Update customer information accurately in the CRM system.7. Work in US shift timings to cater to customers in different time zones.

Telecallers have to initiate a telephonic connection with existing and potential clients to generate sales. They are ideally excellent at verbal communication and passionate about customer service. Job profiles may vary, but they typically have to take up inbound marketing calls and provide outstanding customer support.Telecaller Role and ResponsibilityKnowing all the details of the product or service offerings.Regularly updating and obtaining the lists of individual contact details.Meet and exceed sales target set by the organization.Stay updated with market trends to better serve customers.Identify customer needs and provide solutions through the companys products and servicesBuild and maintain positive relationships with future prospects.Bringing clarification to the progress and performance-related expectations by conducting regular meetings.Conducting each function with the utmost respect, regardless of the behavior of the other.Keep record of every customer interaction and sales activities.Telecaller RequirementsGraduation or equivalentPriorly experience working as a telecaller or in a similar roleHaving done a sales-related training programKnowledgeable with computersHaving exposure to cultural norms and diverse viewpointsAbility to change the communication style on unusual eventsExcellent interpersonal, research, and record-keeping skillsHaving the capability to receive critics without internalizing themThanks and Regards Poonam

A Telecaller is One Who Makes Outbound Calls to Inform or Promote the Company's Product or Service. They are Responsible for Carrying Out, and Handling the Sales Deals Entirely Over the Phone.responsibilitiesanswering Phones and Explaining the Product and Services Offered By the Company.contacting Existing Customers as Well as Prospective Customers Using Scripts.obtaining Customer Information and other Relevant Data.asking Questions to the Customer and Understanding Their Specifications.thanks and Regardshr Pratiksha

Looking for candidates with good communication skills for international chat and voice process