Team Leader - Full Time

Ensure team performance meets defined quality, productivity, and compliance metrics.

Provide constructive feedback, coaching, and mentoring based on call audit findings.

Prepare and share daily, weekly, and monthly quality & performance reports with management.

Identify training needs and coordinate with the training team for skill enhancement.

Handle escalations and ensure timely resolution of customer and process-related issues.

Monitor attendance, adherence, and shrinkage of team members.

Implement process improvements to enhance customer satisfaction and reduce error rates.

Ensure compliance with internal policies, SOPs, and regulatory guidelines.

• Experience

  2 - 8 Years

• No. of Openings

  5

• Education

  Graduate

• Role

  Team Leader

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Pune