B.A

Eclerx

Fresher
200 Openings
2.5 - 3.0 Lac/Yr
Posted 45 days ago
Walk in interview
Pune - Mumbai

Key Skills

Non Voice Process Chat Process Customer Care Customer Support BPO

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Job Description

A chat support job involves responding to customer inquiries via chat, resolving issues, and providing product information. Key responsibilities include greeting customers, assessing their queries, providing solutions, and documenting interactions. The role requires excellent communication skills, problem-solving abilities, and patience to handle frustrated customers. Chat support agents utilize specific software and platforms to manage chats and access customer information, aiming to meet performance metrics like response time and customer satisfaction.