Domestic BPO Job Vacancies in Pune

Position: Customer Support Executive Employment Type: Full-time & part time Working Days: 5 Days a week

We are looking for a motivated Telecaller to join our team in Pune. This part-time role is perfect for someone eager to enhance their communication skills while working from home. No previous experience is necessary, making it ideal for freshers.Key Responsibilities:1. Making Calls: Initiate contact with potential customers to promote our products or services. Your goal will be to explain offerings clearly and encourage customer interest.2. Answering Questions: Respond to customer inquiries about products, services, or company details promptly and accurately. This will help build trust and improve customer satisfaction.3. Maintaining Records: Document customer interactions and keep track of leads in an organized manner. This includes updating databases and reports with relevant information from your calls.4. Following Up: Reach out to existing customers to check their satisfaction levels and gather feedback. Your follow-ups will be crucial in understanding customer needs and improving services.5. Working on Targets: Assist in meeting sales or engagement targets set by the team.

As a Customer Care Associate, you will play a vital role in providing excellent support to our customers. Your primary focus will be to assist customers with their inquiries, ensuring they have a positive experience. Key Responsibilities:- Customer Support: Respond to customer queries via phone, email, or chat, ensuring prompt and friendly assistance.- Issue Resolution: Identify and solve customer problems efficiently, guiding them through solutions to enhance their satisfaction.- Product Knowledge: Maintain up-to-date knowledge of the products and services to provide accurate information to customers.- Feedback Collection: Gather feedback from customers to help improve services and products, contributing to overall business growth.- Record Keeping: Accurately document customer interactions and follow-up actions in the database for future reference.Required Skills and Expectations:- Communication Skills: You should have strong verbal and written communication skills to engage effectively with customers.- Problem-Solving Skills: Must be able to think critically and resolve issues quickly, ensuring customer satisfaction.- Attention to Detail: Ability to pay close attention to customer needs and concerns, providing tailored support.- Technical Proficiency: Familiarity with computers and basic software applications is necessary for managing customer interactions effectively.- Team Player: You should be able to work well within a team and support colleagues when needed.Candidates should have completed their 12th grade and must be male. This is a full-time position and will be conducted from home. No prior experience is required, making it an excellent opportunity for freshers.

We are seeking a dedicated Customer Care Executive to join our team in Pune. This is a full-time, work-from-home position ideal for freshers who have completed their 12th grade.Key Responsibilities:- Customer Support: Assist customers with inquiries via phone, email, or chat, ensuring they receive timely and accurate responses.- Issue Resolution: Identify and resolve customer issues efficiently, escalating complex problems to the appropriate department when necessary.- Documentation: Maintain detailed records of customer interactions and transactions to ensure clarity and follow-up.- Product Knowledge: Stay updated on our products and services to provide accurate information and assist customers effectively.- Feedback Collection: Gather customer feedback to help improve service quality and enhance customer satisfaction.Required Skills and Expectations:Candidates should possess excellent communication skills, both verbal and written, to interact professionally with customers. Strong problem-solving abilities are essential to address customer concerns efficiently. A good understanding of computer operations is necessary, as you will be using various software for customer management. Being a team player is crucial, as cooperation with other departments may be needed to resolve customer issues. Candidates should demonstrate a positive attitude and a commitment to providing the best service possible, ensuring customers feel valued and heard.

Required Skills:Good verbal communication skills.Ability to speak clearly and confidently.Basic computer knowledge.Active listening and customer service skills.Persuasion and negotiation abilities.Make outbound calls to prospective or existing customers.Conduct outbound calling to promote products or services and generate leads.Explain products, services, or offers to customers.Answer customer questions and resolve basic concerns.Schedule appointments and follow up with prospects.Maintain records of calls and customer interactions.Meet daily, weekly, or monthly calling and performance targets.Update customer information in the CRM or company database.Build and maintain positive customer relationships through professional communication.

We are looking for a dedicated Call Center Executive to join our team in Baner. This role is ideal for individuals who are enthusiastic, have strong communication skills, and are eager to provide excellent customer service.Key Responsibilities:- Answer Incoming Calls: Handle calls from customers to assist with their inquiries and provide the necessary information or support.- Resolve Customer Issues: Address customer complaints or problems effectively, ensuring satisfaction and a positive experience.- Maintain Records: Keep accurate records of customer interactions and transactions to track issues and resolutions for future reference.- Provide Product Information: Offer detailed information about products or services to help customers make informed decisions.- Follow Up: Make follow-up calls to customers as needed to ensure their issues are resolved and they are satisfied with the assistance received.Required Skills and Expectations:- Communication Skills: Must possess clear verbal communication skills to interact effectively with customers.- Customer Service Orientation: A strong desire to help customers and resolve their issues promptly is essential.- Basic Computer Knowledge: Familiarity with basic computer operations and the ability to navigate software systems is necessary.- Team Player: Ability to work well in a team environment, supporting colleagues and contributing to group goals.- Problem-Solving Abilities: A proactive approach to identify issues and suggest solutions will help in providing exceptional service. Candidates should have completed at least the 12th grade and have 0 to 1 year of experience in a similar role. This is a full-time position that requires working from our office in Baner.

Callflex Corporation Pvt. Ltd. is hiring Telecallers / Collection Associates for an outbound domestic voice process. The role involves contacting customers to provide EMI payment reminders and follow up on EMI collections.

We are looking for a motivated and friendly Tele Caller to join our team in Pune. As a Tele Caller, your main duty will be to communicate with potential customers, understand their needs, and provide information about our services. This role is perfect for freshers who are eager to start their career in customer service.Key Responsibilities:- Making Outbound Calls: You will be responsible for calling customers and introducing our products or services to them, aiming to generate interest and potential sales.- Understanding Customer Needs: During calls, you will listen to customers to understand their requirements, ensuring you can provide relevant information and assistance.- Maintaining Records: Keeping accurate records of calls made and customer interactions is essential for tracking progress and follow-ups.- Providing Information: You will explain our services, answer questions, and resolve any initial concerns that customers may have to help them make informed decisions.- Achieving Targets: You will work towards achieving assigned targets by effectively engaging with customers and encouraging them to inquire more about our offerings.Required Skills and Expectations:Candidates should have a minimum of a 12th-grade education and possess excellent communication skills in both English and local languages. A friendly and professional demeanor is important for building rapport with customers. Basic computer knowledge and proficiency in using phone systems are required. A positive attitude, good listening skills, and the ability to work in a team are essential qualities for success in this role. Being a quick learner and adapting to new situations will help you thrive as a Tele Caller.

We are looking for a dedicated Customer Service Associate to join our team in Pune. This role is essential for ensuring customer satisfaction and providing timely support. Key Responsibilities:- Respond to Customer Inquiries: Address questions and resolve issues via phone, email, or chat, ensuring a helpful and friendly experience for customers.- Maintain Accurate Records: Document customer interactions and feedback in our system to help improve service quality and address recurring issues.- Assist with Product Information: Provide detailed information about our products and services, guiding customers in their choices and enhancing their experience.- Resolve Complaints: Handle customer complaints with empathy and efficiency, aiming for a satisfactory resolution to foster loyalty.- Collaborate with Team Members: Work closely with colleagues to share insights and improve service procedures, contributing to a positive team environment.Required Skills and Expectations:- Candidates should have completed at least their 12th grade education.- Strong communication skills are essential for effectively interacting with customers and addressing their needs.- A positive attitude and a willingness to learn are crucial for adapting to new challenges and improving service quality.- Basic knowledge of computer systems and software for documentation and communication purposes is important.- Experience in customer service is preferred but not required; we welcome fresh talent who are eager to grow in this field.

Make outbound calls to customers for EMI payment remindersFollow up with customers regarding pending EMI paymentsMaintain accurate call records and customer informationEnsure professional and polite communication with customers

We are looking for a Telesales Executive for our automobile sales team. The candidate will talk to customers on phone and explain our vehicle details.Key Responsibilities:Call customers and tell them about cars/bikes and offersExplain vehicle features, price, and finance optionsAnswer customer questions politelyFollow up with interested customersFix appointments for showroom visit or test driveMaintain customer details and call recordsRequirements:Basic communication skillsComfortable talking on phoneMinimum 12th pass (graduate preferred)Sales experience is a plus (freshers can apply)Basic knowledge of automobiles is goodSkills Required:Good communicationConvincing skillsCustomer handlingPositive attitudeBenefits:Fixed salary + incentivesTraining will be providedGrowth opportunity

As a Customer Support Executive, you will be responsible for answering customer inquiries via phone, email, or chat in a timely and professional manner. You will assist customers with product information, troubleshooting, and resolving complaints to ensure a positive customer experience.Key responsibilities include attending to customer queries promptly, providing accurate information about products and services, addressing and resolving customer complaints effectively, escalating complex issues to the appropriate department, and maintaining customer records and interactions for future reference.The ideal candidate for this role should have excellent communication skills, both written and verbal, the ability to remain calm under pressure, good problem-solving skills, and a customer-centric approach. A 12th pass qualification is required, and previous experience in customer service is preferred but not mandatory. This full-time position is based in Gama, Giga Space IT Park, Viman Nagar, Pune, Maharashtra, and requires the successful candidate to work from the office.

Role - Customer Care Representative for TCS GEM Minimum 6 month Experience required on paper with Excellent English communication(V5)Education criteria - Graduation is mandatory..Salary - 26kDay shift, Sunday fix off

Handle incoming customer queries through calls, emails, and chat.Provide accurate information about products, services, and policies.Resolve customer complaints professionally and efficiently.Maintain records of customer interactions and follow-ups.Escalate complex issues to the senior team when necessary.Ensure customer satisfaction by giving timely solutions.Work with the team to improve customerexperience

Good Communication SkillsInsurance Knowledge should be able to grab it Freshers are welcome;

We are Hiring! Voice Process Executive Pune (Viman Nagar)Join our dynamic and supportive team as a Voice Process Executive! Location: Viman Nagar, Pune Salary: 13,000 (In-hand) Experience: Freshers can apply What We are Looking ForGood communication in Hindi & Marathi (English preferred)Basic computer knowledgePositive attitude & eagerness to learn Your RoleHandle inbound & outbound callsProvide information and resolve customer queriesMaintain accurate call records Why Join UsExcellent career start in fintechFriendly & supportive work environmentReal growth and learning opportunities Interested?Send your CV to [9211515824] or DM me directly.Also, please fill out this quick form to apply for the Voice Process Executive position: Apply Now

Key responsibilities:1. Conduct outbound calls to potential customers: The telesales executive will be responsible for making calls to individuals or businesses to promote products or services.2. Pitch products or services: Presenting the features and benefits of the product or service in a compelling manner to persuade the customer to make a purchase.3. Maintain call records: Keeping track of all calls made, responses received, and follow-ups required in a systematic manner.4. Achieve sales targets: Meeting or exceeding monthly sales targets set by the team lead or sales manager.5. Provide excellent customer service: Addressing any queries or concerns raised by customers in a professional and courteous manner.Required skills and expectations:1. Good communication skills: The ability to communicate effectively over the phone to engage with customers and pitch products or services.2. Persuasion skills: Being able to convincingly sell products or services to potential customers.3. Basic computer knowledge: Proficiency in using basic computer applications to maintain call records and generate reports.4. Patience and resilience: Dealing with rejection and handling difficult customers with patience and professionalism.5. Team player: Willingness to work collaboratively with other team members to achieve collective sales goals.

Freshers welcomeMultilingual candidates earn extra incentives12,200 in-hand salaryJoining bonus for the first 3 monthsUnlimited weekly & monthly incentivesShift Timing:9:30 AM 6:30 PM

Make outbound calls to customers for EMI payment remindersFollow up with customers regarding pending EMI paymentsMaintain accurate call records and customer informationEnsure professional and polite communication with customers

Good Communication Skill, Convincing power, computer knowledge must.

Company Name - Arrow Systems & SolutionProfile - Tele Collection Executive (Bajaj Collection Process)Age Limit - 30Qualification - 12th / GraduationExperience - Fresher / ExperiencedLanguage - Basic English + Hindi / Marathi Language Basic computer knowledgeGender - Male / FemaleSalary - 10k - 15 k (Incentive)Monday to Saturday, 9:00 - 6:00 ( Rotational Off)Location - Khadki, Pune