Quality Analyst (4-7 Years)

Monitor and evaluate inbound and outbound voice calls to ensure quality and process compliance.

Conduct regular call audits based on defined quality scorecards and SOPs.

Provide detailed feedback and coaching to agents to improve call handling and customer experience.

Identify quality gaps, root causes, and recommend corrective actions.

Prepare and maintain daily, weekly, and monthly QA reports.

Track agent performance trends and share insights with Team Leaders and Management.

Participate in calibration sessions with operations and training teams.

• Experience

  4 - 7 Years

• No. of Openings

  5

• Education

  Graduate

• Role

  Quality Analyst

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Pune