Hiring Fresher - International BPO Executive - Bangalore/Pune

Adecco

hi,

we are #hiring for accenture with the payroll of adecco for #international voice process qualification: graduation/ undergraduate

experience : 0 to 3 years

location : bangalore

mode : work from office

salary : 3 lpa to lpa ctc

shift timing – shift will be in any of us time zones. candidates should be open to work in rotating work week (mon-fri, tue-sat, wed-sun)

interview rounds:

versant test (require min 58 score)

communication discussion

operations round

overall, purpose of job

* provide high quality tier 2 customer support service to customers with complete focus on 100% issue resolution and 100% customer satisfaction.

* adhere to client defined as well as internally defined processes and procedures while handling inbound calls emails & chats

* follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

* strive and achieve sla target and business outcome indicators defined by the client

job responsibilities / authorities

* receive inbound calls/emails/chats and ensure that cases and interactions are logged correctly in the required tool

* provide recruitment support to candidates (fresh applicants, rehire) as per defined processes

* walk customers/ provide navigational support on self-service portal

* ensure security verification are carried out per company policies and procedures and is lines with the gdpr guidelines

* place outbound calls to customers when required in line with client / company guidelines

* work productively whilst maintaining exceptional call/data quality standards in line with targets

* contribute to the team through open and regular communication with peers / supervisors

* adhere to all company or departmental policies and procedures (personnel and operational)

* keep the process repositories like dtps, knowledge base, sharepoint updated with the current process

* maintain regular and punctual attendance in line with company policies and procedures

* minimize customer complaints and escalations by providing exceptional service and call control

knowledge & skill requirement

* ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using ticket tracking system (service now preferred), erp systems, microsoft office suite, and internet explorer

* good technical aptitude with an ability to learn quickly

* excellent verbal and written communication skills experience profile

* prior international bpo work experience preferred

* fresher’s acceptable

interested candidate call me -

• Experience

  0 - 4 Years

• No. of Openings

  400

• Education

  B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, B.Sc, B.E, M.A, M.Com

• Role

  International BPO Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office