Hiring Fresher - International BPO Executive - Bangalore/Pune

Adecco

Hi,

We are #hiring for Accenture with the payroll of Adecco for #international voice process Qualification: Graduation/ undergraduate

Experience : 0 to 3 years

Location : Bangalore

Mode : Work from office

Salary : 3 LPA TO LPA CTC

Shift Timing – Shift will be in any of US time zones. Candidates should be open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

Interview Rounds:

Versant test (require min 58 score)

Communication Discussion

Operations round

Overall, Purpose of Job

* Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.

* Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats

* Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

* Strive and achieve SLA target and business outcome indicators defined by the client

Job Responsibilities / Authorities

* Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

* Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes

* Walk customers/ Provide navigational support on self-service portal

* Ensure security verification are carried out per company policies and procedures and is lines with the GDPR guidelines

* Place outbound calls to customers when required in line with Client / Company guidelines

* Work productively whilst maintaining exceptional call/data quality standards in line with targets

* Contribute to the team through open and regular communication with peers / supervisors

* Adhere to all company or departmental policies and procedures (personnel and operational)

* Keep the process repositories like DTPs, Knowledge base, SharePoint updated with the current process

* Maintain regular and punctual attendance in line with company policies and procedures

* Minimize customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement

* Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer

* Good technical aptitude with an ability to learn quickly

* Excellent verbal and written communication skills Experience Profile

* Prior international BPO work experience preferred

* Fresher’s acceptable

Interested candidate call me -

• Experience

  0 - 4 Years

• No. of Openings

  400

• Education

  B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, B.Sc, B.E, M.A, M.Com

• Role

  International BPO Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office