- Handle inbound and outbound calls: Answering incoming calls from customers and making outbound calls to prospects for marketing and customer support purposes.- As a BPO Telecaller, you will be responsible for handling both inbound and outbound calls efficiently and effectively to address customer needs and promote products or services.- Provide customer service: Addressing customer inquiries, resolving complaints, and providing accurate information about products or services.- You will be expected to provide excellent customer service by assisting customers with their queries, issues, and providing them with the necessary information to meet their needs.- Maintain call records: Documenting all calls, maintaining customer databases, and updating information accurately.- Keeping track of call logs, customer details, and updating databases helps in maintaining accurate records for future reference and analysis.- Achieve sales targets: Meeting or exceeding sales goals by promoting products, upselling, and cross-selling.- A key responsibility will be to drive sales by effectively promoting products, suggesting add-ons, and meeting or surpassing sales targets.Required Skills and Expectations:- Good communication skills: Clear and concise communication with customers over the phone is essential for effective customer interaction and sales.- Marketing knowledge: Basic understanding of marketing principles to promote products and services effectively.- Customer care skills: Ability to empathize with customers, handle complaints, and provide satisfactory solutions.- Multitasking ability: Capable of handling multiple calls, inquiries, and tasks simultaneously to ensure smooth operations.- Strong work ethic: Diligent and committed to achieving sales targets, resolving customer issues, and maintaining accurate records.