Domestic BPO Job Vacancies in Gurgaon

Job Responsibilities:Make outbound calls to students and explain available courses.Understand students' interests and provide relevant course information.Invite interested students for free career counselling sessions.Follow up with students regarding their visit and interest.Maintain regular follow-ups and update student details.Key Skills:Telecalling Tele Sales Outbound Calling Lead Generation Customer Communication Follow-up English Communication

We are looking for a dedicated and motivated female Tele Caller to join our team in Gurgaon Sector 47. This role is ideal for individuals seeking to start their career in the real estate industry.Key Responsibilities include:- Conducting outbound calls to potential clients, offering information about real estate properties and services. You will engage with customers, addressing their inquiries and explaining the offerings clearly.- Maintaining accurate records of communications and updating client information in our computer systems. Attention to detail is crucial for effective follow-up.- Developing effective communication skills to foster positive relationships with clients, showcasing the ability to explain complex information clearly.Required Skills include:- Proficiency in communication is essential for this role, as you will be the first point of contact for clients and must convey information clearly and effectively.- Basic knowledge of computer skills is required to handle client data and maintain records efficiently.- A proactive attitude and the ability to work in a full-time office environment are key to succeeding in this position. This is a full-time role with a focus on learning and growth within the real estate sector. If you are ready to grow your career in a supportive environment, we encourage you to apply.

We are looking for a dedicated Telecaller to join our team in Cyber City, Gurgaon. This role is ideal for freshers who have completed their 12th grade and are eager to start a career in customer interaction.nnKey Responsibilities:nn1. Customer Engagement: You will be responsible for reaching out to potential customers, introducing our products or services, and addressing their queries to foster interest and build relationships.nn2. Lead Generation: Your role will involve generating leads by contacting prospective clients through phone calls and following up on leads generated from various sources.nn3. Data Management: You will maintain accurate records of customer interactions and update information in our database. Ensuring records are current helps us track progress and strategies effectively.nn4. Feedback Collection: Gathering feedback from customers about their experience and suggestions will be a part of your responsibilities, which helps improve our services and customer satisfaction.nnRequired Skills and Expectations:nnThe ideal candidate should have excellent verbal communication skills and a friendly demeanor, making customers feel valued. You must be able to listen actively and articulate information clearly. Being organized and detail-oriented is essential, as you will manage multiple interactions and maintain records accurately. A positive attitude, willingness to learn, and a team player mentality are also key to succeeding in this role.

As a Customer Support Executive, you will play a vital role in providing excellent service to our customers. Your main duties will include:- Responding to Customer Inquiries: You will handle incoming calls, emails, and chat messages from customers seeking assistance, ensuring timely and accurate responses.- Resolving Issues: You will listen to customer concerns, identify problems, and offer appropriate solutions, demonstrating empathy and professionalism throughout the process.- Maintaining Records: You will document customer interactions and solutions provided in our database, ensuring that all information is updated for future reference.- Collaborating with Teams: You will work closely with other departments, such as sales and technical support, to ensure customer needs are met and issues are escalated promptly when necessary.- Providing Product Knowledge: You will educate customers about our products and services, helping them understand features and benefits and ensuring they can make informed decisions.To succeed in this role, you should possess strong communication skills and the ability to work effectively in a team. A positive attitude and a passion for helping others are essential. You should be detail-oriented and capable of multitasking in a fast-paced environment. A minimum educational qualification of 12th grade is required, and no prior experience is necessary, making this an excellent opportunity for fresh candidates. Being a female candidate is preferred for this position.

We are looking for a dedicated Tellecaller to join our team in Gurgaon. The ideal candidate will be responsible for reaching out to potential customers, promoting our services, and managing communications effectively.Key Responsibilities:- Make Outbound Calls: Reach out to potential customers to introduce and explain our services, aiming to generate interest and secure new business opportunities.- Follow Up on Leads: Contact potential clients who have shown interest in our services to nurture the relationship and encourage them to take action.- Maintain Accurate Records: Keep detailed notes of each call, including customer feedback and follow-up actions, in our CRM system to ensure seamless communication and tracking.- Respond to Inquiries: Address customer questions and concerns promptly and professionally to build trust and credibility with our clients.- Meet Targets: Work towards achieving individual and team targets for call volume and conversion rates, contributing to the overall success of the sales team.Required Skills and Expectations:- Strong Communication Skills: The candidate should speak clearly and confidently, with a friendly tone to engage customers effectively.- Basic Computer Knowledge: Familiarity with using CRM software and Microsoft Office to manage calls and keep records.- Problem-Solving Ability: The candidate should have the skill to handle customer issues with a positive attitude and provide solutions.- Goal-Oriented Mindset: The ability to work towards sales targets and stay motivated in a fast-paced environment.- Prior Experience: Candidates with 1 to 7 years of experience in telecalling or sales will be preferred. Candidates must have completed at least the 12th grade and be ready to work full-time in our office.

We are looking for a Telecaller Executive with 1-2 years of experience to join our team in Gurgaon Sector 20. The ideal candidate will be responsible for engaging with customers over the phone to provide information about our products and services.Key Responsibilities:- Make calls to customer to remind about insurance Primer and Dues- Collect payment and maintain proper record- Handle queries - Follow up Required Skills and Expectations:Candidates should have excellent verbal communication skills and the ability to engage effectively with a diverse range of clients. A proven track record in telemarketing or customer service is essential, as is the ability to work well in a team and independently. Strong organizational skills will help you manage multiple calls and tasks efficiently. A graduate degree is required, along with a positive attitude and a willingness to learn and adapt in a fast-paced environment.

Do you enjoy helping people and solving problems? Join our growing team as a Customer Support Executive and become the voice of our company. We're looking for energetic individuals who can build trust with customers, provide quick resolutions, and create memorable customer experiences.What You'll Do* Assist customers through phone, chat, and email.* Understand customer needs and provide the best possible solutions.* Ensure every interaction is professional, empathetic, and efficient.* Work closely with different teams to resolve customer issues.* Continuously learn and improve your product knowledge.Why Join Us?* Career growth opportunities.* Performance-based incentives.* Comprehensive training.* Friendly and collaborative work environment.

Job SummaryWe are looking for a motivated and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, providing product or service information, and ensuring a high level of customer satisfaction.Key ResponsibilitiesRespond to customer inquiries via phone, email, chat, or in person.Resolve customer complaints and provide appropriate solutions within established timelines.Maintain accurate records of customer interactions and transactions.Provide information about products, services, policies, and procedures.Follow up with customers to ensure issues have been resolved satisfactorily.Coordinate with internal departments to address customer concerns efficiently.Meet customer service performance targets and quality standards.Identify customer needs and recommend suitable products or services when applicable.

Shift: Rotational Shifts (24/7 Environment)Eligibility : Fresher and Experience both would worksGood Communication - B2 levelMode of interview : 1st telephonic round with HR, 2nd operation round - Virtual, 3rd round F2F.

Company: HT Media Ltd.Job Role: Tele Sales ExecutiveLocation: Sector 18 GurgaonSalary: 25,000 In-HandJob RequirementsMinimum 6 months of experience in telesales/customer callingCandidate must have fluent English communication skillsGraduation (UG candidates can apply)Age Criteria: Up to 30 yearsJob ResponsibilitiesHandle customer calls and explain company servicesGenerate leads and close sales over callsMaintain client relationships and follow-upsAchieve monthly sales targetsUpdate customer details and reportsInterview ProcessTotal 2 Interview RoundsContact DetailsHR Name: Riya HR

As a Tele Caller, your primary responsibility will be to engage with potential customers over the phone and assist them with their inquiries. This is a full-time role based in our office in Gurgaon, and we welcome freshers to apply.Key Responsibilities:- Making Calls: You will make outbound calls to potential clients, introducing them to our products and services. This helps generate interest and leads for the company.- Product Knowledge: Understanding the features and benefits of our offerings is essential. This knowledge allows you to answer questions and provide detailed information to customers.- Customer Interaction: You will interact with customers to understand their needs and provide appropriate solutions. Listening effectively will help build rapport and trust.- Data Entry: After each call, you need to update customer information in our system. Accurate data entry ensures we maintain effective communication with clients.- Follow-up Calls: Regular follow-up with leads will be necessary to nurture relationships and encourage sales. Persistence and politeness are key in these interactions.Required Skills and Expectations:- Communication Skills: You should have strong verbal communication skills to convey information clearly and effectively.- Listening Skills: Being attentive and understanding customer concerns is important for successful interactions.- Goal-Oriented: A positive attitude with a focus on achieving targets will help you succeed in this role.- Team Player: Willingness to work collaboratively with colleagues to meet the teams objectives is essential. Overall, a successful Tele Caller should exhibit enthusiasm and persistence in their efforts to connect with clients and drive sales for the company.

Make outbound calls to prospective students and explain available courses and services.Handle inbound inquiries and provide accurate information.Maintain follow-ups with leads and convert them into admissions.Maintain professional communication and ensure excellent customer service.Achieve daily/weekly/monthly call and admission targets.Work closely with the academic and sales team to ensure smooth workflow.

Job Title: Specialist - Tele SalesProcess: Personal Loan

We are looking for a dedicated Tele Caller to join our team in Gurgaon. The ideal candidate will have 1 to 3 years of experience in telecalling and a graduate degree. This full-time role requires you to work from the office.Key Responsibilities:- Make Outbound Calls: You will reach out to potential clients, introducing our services and gathering information to make a strong impression.- Engage with Clients: Use effective communication skills to build rapport with customers and address their queries to encourage interest.- Follow Up: Keep track of calls made and follow up with leads to ensure potential customers have all necessary information.- Record Keeping: Maintain accurate records of conversations, insights, and client feedback in our database.- Collaborate with Team: Work closely with the sales and marketing teams to share insights and support overall business strategies.Required Skills and Expectations:Candidates must possess strong verbal communication skills with the ability to speak clearly and confidently. You should be proficient in handling objections and be persuasive. Basic computer skills and familiarity with CRM software are essential for managing client information. A positive attitude and a willingness to learn will contribute to your success in this role. It is also crucial to be self-motivated, organized, and capable of managing your time effectively to meet performance targets.

We are looking for a dedicated female Telecaller to join our team in Udyog Vihar Phase V. The ideal candidate should have at least one year of experience in telecalling and should be a minimum of 12th grade pass.Key Responsibilities:- Make Outbound Calls: You will be required to reach out to potential customers over the phone to promote our products or services, ensuring clear communication and engagement.- Provide Information: Explain the features and benefits of our offerings to customers, answering their queries effectively and persuasively.- Customer Follow-up: Regularly follow up with leads to convert them into sales, maintaining a record of conversations and customer preferences.- Record Keeping: Maintain accurate records of calls, customer interactions, and transactions in the database for future reference and reporting.- Team Collaboration: Work closely with the sales and marketing teams to share feedback and improve calling strategies, contributing to overall team objectives.Required Skills and Expectations:The candidate should possess excellent communication and interpersonal skills to connect with customers effectively. A persuasive attitude and the ability to listen actively are essential. Strong organizational skills are necessary for managing customer records and follow-ups. The Telecaller should be self-motivated and able to work under pressure to meet targets. Proficiency in basic computer skills, along with a friendly demeanor, will enhance the overall customer experience. Additionally, a commitment to providing exceptional customer service is crucial.

PositionTelesales/Sales ExecutiveJob ResponsibilitiesGenerate sales for camera and surveillance products.Explain product features, pricing, and technical specifications toclients.Develop new business opportunities and maintain clientrelationships.Prepare quotations, invoices, and sales reports.Support online marketplace and B2B sales activities.Coordinate with warehouse and dispatch teams for order processing.Required SkillsGood communication and convincing skills.Knowledge of MS Excel, email drafting, and online sales platformsis preferred.Strong interpersonal and negotiation skills.Share me your CV at capitalplacement21@gmail.com9315507817

Position - Telecaller - No targetLocation Sector 48 GurgaonWorking days 6 DayWorking timing - 10:00 - 6:30 PMIndustry - Real EstateKey ResponsibilitiesMake outbound calls to prospective customers from company-provided leads.Explain project details and address customer queries.Generate qualified leads and schedule site visits for the sales team.Follow up with interested customers to maintain engagement.Maintain accurate records of customer interactions in the CRM.Requirements1+ years of experience as a TelecallerExcellent communication and interpersonal skills.Strong persuasion and negotiation abilities.Basic knowledge of CRM software and MS Office.Graduate or equivalent qualification preferred.SkillsStrong communication skillsCustomer handlingLead generationFollow-up and relationship managementTime managementSales orientation

*Responsibilities:Handle inbound and outbound calls to prospective customers.Provide product/service information and generate interest.Maintain daily call records and update CRM.Follow up on leads and convert inquiries into sales appointments.Achieve daily/weekly calling .Skills Required:-Excellent communication and convincing skills.Basic computer proficiency (MS Office, email, CRM).Positive attitude and ability to work under pressure

We are looking for an Email Support Executive to join our team in Gurgaon. In this role, you will be responsible for managing customer inquiries and providing timely solutions through email communication. Key Responsibilities:- Respond to Customer Emails: You will handle customer queries and complaints via email, ensuring that every message is addressed promptly and professionally.- Provide Solutions: Understand customer issues clearly and provide accurate solutions. Aim to resolve problems efficiently to enhance customer satisfaction.- Maintain Records: Keep detailed records of customer interactions and transactions. This helps in tracking issues and maintaining continuity in support.- Collaborate with Teams: Work with other departments to ensure that customer issues are resolved effectively, sharing insights and feedback to improve services.- Follow Up with Customers: After resolving issues, you will follow up with customers to confirm their satisfaction and gather feedback on their experience.Required Skills and Expectations:- Communication Skills: You should possess excellent written communication skills to interact with customers clearly and effectively.- Problem-Solving Ability: A good analytical mindset is essential to identify issues and provide suitable solutions quickly.- Attention to Detail: Being detail-oriented is crucial to ensure that all customer inquiries are addressed accurately.- Basic Computer Skills: Familiarity with email systems and basic computer operations will aid in handling customer requests efficiently.- Positive Attitude: A friendly and approachable demeanor is important for building rapport with customers. This is a full-time position that requires commitment and a willingness to learn. If you are eager to start your career in customer support, we encourage you to apply.

# Customer Support Executive - Job DescriptionRole Summary:Dedicated Customer Support Executive with experience in delivering exceptional customer service across voice, email, and chat channels. Skilled in resolving customer inquiries, handling complaints, ensuring customer satisfaction, and meeting service-level targets while maintaining high quality standards.### Key Responsibilities:* Handle customer inquiries and complaints through voice, email, and chat support.* Provide accurate information about products, services, and company policies.* Resolve customer issues efficiently while ensuring a positive customer experience.* Escalate complex or unresolved cases to the appropriate departments.* Maintain detailed records of customer interactions in CRM systems.* Meet KPIs such as Customer Satisfaction (CSAT), First Contact Resolution (FCR), Average Handling Time (AHT), and SLA adherence.* Follow company policies, quality guidelines, and compliance standards.* Collaborate with cross-functional teams to improve customer experience and operational efficiency.* Identify recurring customer issues and recommend process improvements.* Build strong customer relationships through empathy, active listening, and effective communication.### Key Skills:* Excellent verbal and written communication.* Strong problem-solving and conflict-resolution skills.* Customer-focused mindset with empathy and patience.* Ability to work in a fast-paced, target-driven environment.* Proficiency in CRM tools, Microsoft Office, and ticketing systems.* Time management, multitasking, and attention to detail.