Call Center Executive Job Vacancies in Gurgaon

Experience: 3-5 years of experience in a call centre or customer service role. Proven track record of handling inbound and outbound calls in a professional manner. Experience in logging user issues and accurately documenting details in a ticketing system. Ability to troubleshoot basic technical issues and escalate complex problems to the appropriate teams. Familiarity with call centre software andsystems (e.g., CRM software, ticketing systems). Excellent verbal and written communication skills to effectively interact with users/customers. Ability to work independently with minimal supervision in a fast-paced environment.Experience in providing first-level support and resolving user queries and complaints. Knowledge of IT systems, software applications, and troubleshooting techniques. Familiarity with government IT policies and procedures. Ability to work collaboratively with cross-functional teams to resolve user issues. Patience and empathy to handle user concerns and complaints effectively. Strong problem-solving skills and attention to detail in resolving user issues. Adaptability to learn new tools and technologies quickly. Customer-focused mindset with a commitment to delivering high-quality service and support. Ability to maintain composure and professionalism during high-pressure situations.

The Call Center Associate will be responsible for handling incoming and outgoing calls in a professional manner. This includes answering customer inquiries, resolving issues, and providing information about products or services. The associate will need to maintain a positive attitude and excellent communication skills to ensure customer satisfaction.Key responsibilities include:- Answering incoming calls promptly and professionally- Responding to customer inquiries and resolving issues in a timely manner- Providing information about products or services accurately- Maintaining a high level of customer service at all times- Recording customer interactions and transactions accurately in the systemThe ideal candidate should possess strong communication skills, be able to multitask, and have a customer-centric approach. Attention to detail and the ability to work well under pressure are also important for this role. Previous customer service experience is preferred, but not required. A minimum of a 12th pass education level is necessary for this position.

Handle inbound and outbound calls in a professional and courteous manner.Respond promptly to customer inquiries and provide accurate product or service information.Record details of customer interactions, feedback, and complaints in the CRM system.Resolve customer issues by clarifying problems, researching answers, and following up to ensure resolution.Transfer calls or escalate complex issues to the appropriate department when necessary.Maintain knowledge of company products, services, and promotions to provide informed assistance.Meet or exceed daily/weekly performance targets (call handling time, customer satisfaction, etc.).Follow call center scripts, policies, and procedures while maintaining a friendly tone.Work as part of a team to ensure efficient operations and customer satisfaction.

Job Title: Call Centre Agent - Wellness & Beauty IndustryLocation: Gurugram Udyog Vihar Phase 5Job Type: Full-timeReports to: Call Centre TL/Call Centre ManagerJob OverviewWe are seeking a passionate and customer focused Call Centre Agent to join our team in the wellness and beauty industry. You will be responsible for answering customer inquiries, providing expert advice on skincare, beauty products, and wellness solutions, and ensuring a positive experience for our clients.Key Responsibilities:-1. Respond to inbound and outbound calls related to health, wellness, and beauty products, services, and supplements.2. Assist with booking appointments at clinics and provide information about services based on customer needs and address and resolve issues & queries regarding bookings, clinic locations, and service concerns.3. Educate customers on new product launches, promotions, upcoming offers and wellness discounts.4. Maintain accurate records of customer interactions, preferences, and feedback.5. Ensure customer satisfaction by providing timely and professional solutions.6. Collaborate with teams (e.g., Sales, Marketing, Operations, Quality & Trainings) to meet customer needs and improve services.Qualifications High school diploma or equivalent; college degree in any stream. (Preferred BSC. - Beauty, wellness, or a related field preferred. Previous experience in a customer service or any call centre role would work. (Preferably in the beauty or wellness industry). Strong verbal communication skills with a warm, engaging, and professional tone. Knowledge of skincare, beauty products, or wellness supplements is highly desirable. Ability to empathize with customers and offer tailored solutions to their needs. Excellent problem-solving and conflict resolution abilities. Comfortable using customer service software and basic computer applications.Soft Skills & Abilities1. Empathy: Build trust, Active Listening: Understand needs, Clear Communication, Simplify explanations, Patience: Stay calm, Problem - Solving, Sensitivity: Respect privacy, Adaptability: Adjust to changes, Professionalism: Be honest and accurate.These skills are required foster trust and strong client relationships.Benefits Competitive salary and performance - based incentives. Health, wellness, and beauty product discounts. On the job Training on the latest beauty and wellness trends. Opportunities for career growth and development. Salary - 25000/- to 35000/- + IncentivesIf you have a passion for beauty, wellness, and customer service, apply today to join our team and help others feel their best!

Call-Center Executive/BPO (Remote, India) About Company: Yellow Calls is a fast-growing outsourcing call center providing top-tier services like telemarketing, customer support, data collection, and market monitoring. We are expanding our international team and looking for a motivated Business Development Executive to drive new client growth. https://yellowcalls.in/About the RoleAs a BPO Call Center Executive, you will be the first point of contact for our customers and prospects, managing both inbound and outbound interactions. Your mission is to deliver exceptional service, foster strong relationships, and drive business outcomes. This role is vital to our brand reputation and customer retention strategy.Only candidates with Outbound Telesales Cold Calling / Warm Calling Location: Gurugram, Haryana (Hybrid/On-site) Position/Employment type: Remote - Shift Timings: 9:30 to 6:30 Pm & 6:30 to 3:30 Am Salary: 14.000-17.000 Rs Net/month Experience: 1+ years in BPO, call center Key Responsibilities: Make Outbound Calls to potential customers to promote and sell products/services and make feedback. Calls Understand customer needs and offer suitable products/services Follow scripts and sales techniques to persuade customersFollow up with interested prospects to close sales Introduce the company's products or services to customers clearly and persuasively Understand and explain the key features, benefits, and pricing of the product or service being offered. Record and Maintain Customer Data Requirements: Languages: English, Hindi both fluent; Multilingual abilities to support diverse customer demographics are preferable. High school diploma or equivalent; bachelors degree preferred. 12 years of experience in a BPO, call center, or customer service environment. Strong verbal and written communication with excellent active listening ability. Customer-centric attitude with empathy, patience, and adaptability. Effective problem-solving, multitasking, and time management skillsWhat We Offer: Competitive salary with performance bonuses 28 paid vacation daysGrowth in an international, collaborative team Internet costs compensation

need good candidates

Looking for experienced Executive/ Senior Executive profiles for our US process. This role offers a work-from-office option for candidates based in India who can work during US timing. The ideal candidate should have a strong American accent, minimum 6 months of experience in US processes connecting with US customers, proficiency in handling spreadsheets, calling tools, and managing the potential pipelines!

Job Title: Background Verification AnalystLocation: Sohna Road, Gurugram, Haryana (On-site)Freshers and 12th pass can apply. Training will be provided. No prior experience required .Shift Timing : 10 am - 7 pmLight workload , No targets , No sales , No customer support Contact HR directly only on whatsapp : 8860596592Company Overview:CKB is your premier partner in career success, specializing in serving high-profile clientele with a comprehensive suite of career guidance and placement services. Our mission is to bridge the gap between academic achievement and professional excellence.Position Overview:We are seeking a dedicated Background Verification Analyst to join our team. This role involves conducting verification calls to confirm details with businesses, accurately recording and reporting findings, and maintaining confidentiality while handling sensitive information. Key Responsibilities:Conduct verification calls to businesses to confirm details.Accurately record and report findings.Maintain confidentiality and handle sensitive information with discretion.Requirements:12th pass, undergraduate, or graduate.Strong communication skills.Attention to detail.Ability to work independently and efficiently.Benefits:Salary: 10,000 - 15,000 per month.6 months probation period.ESIC benefits after completing probation.Laptop and headset provided if employed for more than a year.Promotion after 6 months Monthly vouchers and gift cardsAPPLY NOW !!!!!!

We are looking for 30 telesales executive Posts in Gurgaon,gurgaon sector 18 with deep knowledge in outbound calling,lead generation,Interpersonal Skills, Telecalling Executive,outbound calling,Call Center Executive and Required Educational Qualification is : Higher Secondary, Professional Degree urgent required

Hiring for 3 candidates for Operations executives Jobs in Gurugram / Gurgaon, Haryana,good english communication,Computer, for Freshers,Required Educational Qualification is : B.A, B.C.A, B.Com, B.Sc with Good knowledge in good English communication,Computer knowledge etc.

Job descriptionWe are looking for a proactive and organized Sales and Service Coordinator to join our team. In this role, you will play a key part in supporting our sales team and providing excellent customer service to our clients. Your responsibilities will include coordinating sales activities, managing customer orders, ensuring timely delivery, and assisting with customer inquiries. The ideal candidate is detail-oriented, a strong communicator, and capable of multitasking in a fast-paced environment.Key Responsibilities:1. Sales Support:Assist the sales team with the coordination and processing of customer orders.2. Customer Service:Act as a primary point of contact for customer inquiries, resolving issues in a timely and professional manner.Assist with order tracking and provide customers with regular updates on order status.Handle customer complaints and escalate issues to the appropriate team when necessary.Job Types: Full-time, Permanent, Fresher

Hiring for 25 HR Recruiter Jobs in Delhi,Gurgaon/Gurugram,Jaipur,Dholpur, Jaipur, Noida Sector 93,Call Center Executive, for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School, Other Bachelor Degree with Good knowledge in Call Center Executive etc.

Hiring for Admission officer profile for Australia based University campus in GurugramThe primary functions of the Admissions Officer arecoordinating various aspects of enrolment of studentsin the international campuses of CQ University, Australia.The Admissions Officer works under supervisionof a Senior Associate or Manager.Job location :MG Road ,Gurugram ,Sector 14 Gurugram5 days workingoffice time :9 am to 6 pm ,day shiftPay Range: Gross pay (including contribution to PF and LWF) of approximately. 3 lakhs p.a. for freshers to Rs. 3.82 lacs for candidates with experiencePLUS Rs. 15 Lakhs Medical Insurance cover (on confirmation) andRs. 15 Lakhs Accidental Insurance coverAND Festival / customary bonus, as and when announced by the management.Annual Retention bonus scheme is also on offer for new joinersNotice period three (3) months

We are looking for Call Center Executive. Fluent in English, Hindi and Punjabi.Handling inbound and outbound customers.Addressing inquiries and resolving issues.

We are looking for 1 tele caller executive Post in DLF Phase I, Gurgaon, Haryana,Call Center Executive,MS Office Powerpoint,Microsoft Excel, with deep knowledge in Call Center Executive,MS Office Powerpoint,Microsoft Excel and Required Educational Qualification is : Higher Secondary

Manage incoming and outgoing calls in a courteous and professional mannerAnswer customer inquiries and provide information about products and servicesMake outbound calls to potential customers and follow up on leads

Job Openings for 2 Call Center Executive Jobs with minimum 1 Year Experience in Delhi, Patna, Gurugram, having Educational qualification of : Higher Secondary,Secondary School,Diploma,B.A,B.C.A with Good knowledge in Microsoft Office, Communication Skills, Domestic BPO, Need marathi And English language etc.this is work from home jobs

We are looking for Call Center Executive. Fluent in English, Hindi and Punjabi.Handling inbound and outbound customers.Addressing inquiries and resolving issues.

ResponsibilitiesManage large amounts of inbound and outbound calls in a timely mannerFollow communication scripts when handling different topics Identify customers needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible waFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targetsRequirements and skillsPrevious experience in a customer support roleTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectively

Manage large amounts of inbound and outbound calls in a timely mannerFollow communication scripts when handling different topicsIdentify customers needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targetsRequirements and skillsPrevious experience in a customer support roleTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multitask, set priorities and manage time effectively

Assisting in the setting of targets/goals for individuals as well as for teams.Answering the queries of staff and providing guidance and timely feedback.Hiring and onboarding new employees.Reporting upper management on problems and issues.Preparing performance reports on a monthly and annual basis.Good Communication Skills Energetic, confident70%-Email Communication30%-CallingEnglish SpeakingEnglish WritingAnticipating escalation and taking over calls whenever needed

Requirements:1. B.Tech degree in any discipline is essential.2. Strong persuasion and selling capabilities.3. Excellent written and vocal English communication abilities.4. Self-assurance and a good appearance.5. A high level of energy and a cheerful outlook.6. The ability to operate in a goal-oriented workplace.Qualification and Experience: Any graduate / UG / Drop out can apply Fresher or Experience Up-to 02 Years into the sales or Customer Service.Salary and Perks Package:1. The salary range for this post is 2.5 to 3.5 LPA, Based on the candidate's skills and experience.2. In addition to a base salary, there are noteworthy bonuses based on the achievement of sales goals.Further information:1. The office is about a 10-minute walk from the Huda City Center Metro Station.2. Employees receive additionally financial incentives (confidential).If you are a B.Tech fresher with excellent communication skills, strong convincing and selling abilities, and a high energy level, this is an ideal opportunity for you to join Policy Bazaar in a customer service and sales role. You will be provided with interested leads and the chance to showcase your skills while enjoying an attractive salary package and incentives.Best of Luck

Answer customer queries in a prompt & professional mannerHandling customer inquiries & complaintsExcellent customer service & sales skills6+ months of BPO experience (For customer service profile)Day shift

1) Assisting customers in sale of a range of financial products on phone2) Role entails working only in Day shift3) Fully responsible for meeting and exceeding targets as assigned periodically4) Reaching productivity that meets job standards, while working with speed and accuracy5) Flexible, able to shift priorities to accommodate changing demands.6) Ensure no losses or errors occurred while assisting customers7) Work towards ensuring zero cases of mis-selling / fraud in the processes8) Responding in a timely and effective manner to all internal communication.9) Adheres to and supports company policies and practices.Candidate Profile:1) Flexible to work in 6 days, roster off environment2) Should be able to converse in English and Hindi efficiently3) Good selling and negotiations skills4) Under Graduate/ Graduate/ Post Graduate5) Minimum 0 to 1 year experience in working in the areas of Sales

FRANKFINN AVIATION SERVICES PRIVATE LIMITEDJOB DESCRIPTIONJob Title:Tele Counsellor- DomesticJob Location: Plot No -21A, near Genpact Building, Sector 18, Gurugram, Sarhol, Haryana 122015Working Time:- 6 Days Working (Monday to Saturday)- 10 am to 7 pm Office Hours- Sunday Fixed OffMinimum Education:-Graduate - Undergraduates Also Welcome (Minimum: 12th Pass out with Result in Hand)Work Experience:0 - 2 years(Freshers Welcome!)Age: 18 yrs. 34 yrs.Gender: Female/MaleIndustry Exposure Required: - Good Communication in English Mandatory- Can Communicate in Hindi Also - Experience in Outbound Tele calling/Tele Sales/Lead Generation PreferredJob Role: - Make Outgoing Calls to Students to Brief Them About Frankfinn Courses - Encourage Students to Attend Free Career Counselling Sessions at Frankfinn Institutes- Follow Up with Students in a Timely Manner to Know the Status of Their VisitQualifications:- Strong Verbal Communication Skills in English and Hindi - Ability to Engage and Persuade Potential Students Over the Phone - Basic Computer Proficiency- Strong Organizational and Follow-Up Skills - Enthusiastic and Goal-OrientedWhy Join Us? - Great Opportunity for Freshers! - No Resume? No Problem! We Have a Professional Resume Writer on Our Team to Help You!- Competitive Salary (16k to 21K CTC) - Friendly and Supportive Work Environment - Build Your Career with a Renowned Name in Aviation ServicesReady to Take Off with Us? Apply Now!