Openings For BPO Telecaller || Freshers & Experienced

- Handle inbound and outbound calls: Answering incoming calls from customers and making outbound calls to prospects for marketing and customer support purposes.

- As a BPO Telecaller, you will be responsible for handling both inbound and outbound calls efficiently and effectively to address customer needs and promote products or services.

- Provide customer service: Addressing customer inquiries, resolving complaints, and providing accurate information about products or services.

- You will be expected to provide excellent customer service by assisting customers with their queries, issues, and providing them with the necessary information to meet their needs.

- Maintain call records: Documenting all calls, maintaining customer databases, and updating information accurately.

- Keeping track of call logs, customer details, and updating databases helps in maintaining accurate records for future reference and analysis.

- Achieve sales targets: Meeting or exceeding sales goals by promoting products, upselling, and cross-selling.

- A key responsibility will be to drive sales by effectively promoting products, suggesting add-ons, and meeting or surpassing sales targets.

Required Skills and Expectations:

- Good communication skills: Clear and concise communication with customers over the phone is essential for effective customer interaction and sales.

- Marketing knowledge: Basic understanding of marketing principles to promote products and services effectively.

- Customer care skills: Ability to empathize with customers, handle complaints, and provide satisfactory solutions.

- Multitasking ability: Capable of handling multiple calls, inquiries, and tasks simultaneously to ensure smooth operations.

- Strong work ethic: Diligent and committed to achieving sales targets, resolving customer issues, and maintaining accurate records.

• Experience

  0 - 1 Years

• No. of Openings

  102

• Education

  12th Pass

• Role

  BPO Telecaller

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home