Desk Manager Job Vacancies in Bihar

Front Desk Officer - Axis BankJob Role:Welcome and assist walk-in customers at the branch.Handle customer queries regarding accounts, banking services and transactions.Assist with Savings Account / Current Account (CASA) opening and documentation.Process routine branch transactions and service requests accurately.Handle customer complaints and coordinate with relevant departments for resolution.Generate leads for CASA and other banking products.Cross-sell products such as credit/debit cards, insurance, mutual funds and other financial products, depending on the assigned role.Maintain daily reports and customer records.Ensure proper KYC, AML and internal bank process compliance.Coordinate with branch staff and support smooth day-to-day branch operations.Skills RequiredGood communication and customer-handling skillsBasic computer knowledge / MS OfficeGood presentation and interpersonal skillsProblem-solving abilityAttention to detailAbility to handle multiple customers and work under pressureSales and convincing skills are useful because the role can include lead generation and cross-selling.

Position OverviewThe Helpdesk Receptionist as the first point of contact for visitors, clients, and employees, providing front-desk and technical assistance support. This role combines administrative, communication, and helpdesk responsibilities, ensuring smooth day-to-day operations within the organization.The individual handles inquiries, manages office communication channels, maintains service records, and coordinates with various departments to resolve issues efficiently.Key Responsibilities Front Desk & Reception ManagementGreet and welcome visitors, clients, and staff members in a professional manner.Manage the reception area, ensuring cleanliness and organization.Handle incoming phone calls, emails, and messages promptly and courteously.Maintain visitor records and issue visitor passes as per security protocol.Schedule and manage appointments, meetings, and conference room bookings.Coordinate with administration and security teams for daily operations. Helpdesk OperationsAct as the central contact point for all service and support requests (IT, maintenance, housekeeping, etc.).Log, track, and monitor requests through helpdesk/ticketing systems.Assign tasks to the concerned departments and follow up for timely resolution.Provide first-level technical or administrative assistance to users.Escalate unresolved or critical issues to higher support or management teams.Ensure user satisfaction through prompt and efficient service handling. Administrative & Office SupportHandle correspondence, documentation, and filing (physical & digital).Manage courier dispatches, incoming mail, and office supplies inventory.Assist in preparing daily, weekly, or monthly reports for helpdesk activities.Support HR or Admin in organizing internal meetings, travel arrangements, or events.Maintain confidentiality of company and employee information. Customer & Staff InteractionProvide accurate information to visitors, staff, and customers regarding services.Address inquiries and complaints in a professional and solution-oriented manner.Build and maintain positive relationships with internal and external stakeholders.Represent the organization with professionalism, courtesy, and efficiency.Required Skills & CompetenciesExcellent communication and interpersonal skills.Strong customer service orientation and problem-solving ability.Proficiency in MS Office Suite and helpdesk/ticketing software.Time management and multitasking under pressure.Attention to detail and accuracy in documentation.Professional appearance and behavior.Ability to maintain confidentiality and handle sensitive information.Educational QualificationMinimum: 10+2 / Diploma in Office Administration, IT, or Customer Service.Preferred: Bachelors Degree in any discipline (Business, Administration, or IT).Certification in Front Office Management, IT Support, or Helpdesk Operations is an added advantage.Experience03 years of experience in front office, helpdesk, or administrative support roles.Prior experience in corporate offices, IT services, hospitality, or facility management preferred.Working ConditionsStandard office environment with regular interaction across departments.May require rotational shifts (in 24x7 support environments).Must be punctual, reliable, and adaptable to fast-paced work settings.

Front Desk Officer - Axis BankJob Role:Welcome and assist walk-in customers at the branch.Handle customer queries regarding accounts, banking services and transactions.Assist with Savings Account / Current Account (CASA) opening and documentation.Process routine branch transactions and service requests accurately.Handle customer complaints and coordinate with relevant departments for resolution.Generate leads for CASA and other banking products.Cross-sell products such as credit/debit cards, insurance, mutual funds and other financial products, depending on the assigned role.Maintain daily reports and customer records.Ensure proper KYC, AML and internal bank process compliance.Coordinate with branch staff and support smooth day-to-day branch operations.Skills RequiredGood communication and customer-handling skillsBasic computer knowledge / MS OfficeGood presentation and interpersonal skillsProblem-solving abilityAttention to detailAbility to handle multiple customers and work under pressureSales and convincing skills are useful because the role can include lead generation and cross-selling.

Front Desk Officer - Axis BankJob Role:Welcome and assist walk-in customers at the branch.Handle customer queries regarding accounts, banking services and transactions.Assist with Savings Account / Current Account (CASA) opening and documentation.Process routine branch transactions and service requests accurately.Handle customer complaints and coordinate with relevant departments for resolution.Generate leads for CASA and other banking products.Cross-sell products such as credit/debit cards, insurance, mutual funds and other financial products, depending on the assigned role.Maintain daily reports and customer records.Ensure proper KYC, AML and internal bank process compliance.Coordinate with branch staff and support smooth day-to-day branch operations.Skills RequiredGood communication and customer-handling skillsBasic computer knowledge / MS OfficeGood presentation and interpersonal skillsProblem-solving abilityAttention to detailAbility to handle multiple customers and work under pressureSales and convincing skills are useful because the role can include lead generation and cross-selling.

Front Desk Officer - Axis BankJob Role:Welcome and assist walk-in customers at the branch.Handle customer queries regarding accounts, banking services and transactions.Assist with Savings Account / Current Account (CASA) opening and documentation.Process routine branch transactions and service requests accurately.Handle customer complaints and coordinate with relevant departments for resolution.Generate leads for CASA and other banking products.Cross-sell products such as credit/debit cards, insurance, mutual funds and other financial products, depending on the assigned role.Maintain daily reports and customer records.Ensure proper KYC, AML and internal bank process compliance.Coordinate with branch staff and support smooth day-to-day branch operations.Skills RequiredGood communication and customer-handling skillsBasic computer knowledge / MS OfficeGood presentation and interpersonal skillsProblem-solving abilityAttention to detailAbility to handle multiple customers and work under pressureSales and convincing skills are useful because the role can include lead generation and cross-selling.