Desk Manager Job Vacancies in Pune

As an Airport Ticketing Executive, you will play a vital role in ensuring passengers have a smooth ticketing experience at the airport. You will be responsible for various tasks that enhance customer satisfaction and streamline ticketing processes. Key Responsibilities:- Ticket Issuance: Issue tickets for flights through various sales platforms, ensuring accurate and timely processing for travelers.- Customer Assistance: Provide assistance to travelers with inquiries about flight schedules, cancellations, and ticket changes, ensuring a supportive experience.- Data Entry: Enter and update passenger information into the system accurately, helping maintain precise records for easy access.- Payment Processing: Handle payments for ticket purchases effectively, ensuring all transactions are completed securely and efficiently.- Collaboration: Work closely with airline representatives and other airport staff to resolve issues that may arise, facilitating smooth operations.Required Skills and Expectations:Candidates should have at least a 10th-grade education and can range from freshers to those with up to 6 years of experience. Strong communication skills are essential, as you will interact with diverse passengers and colleagues. Familiarity with ticketing software and basic computer skills is beneficial. Sensitivity to customer needs, a positive attitude, and the ability to work under pressure in a fast-paced environment are crucial for this role. Flexibility in work hours is expected, as shift work is common in the airline industry.