Relationship Manager Jobs

Job Role of Branch Relationship Manager (BRM)Key responsibilities include:Managing existing customer relationshipsAcquiring new customers for savings accounts, loans, insurance, investments, and credit cardsCross-selling banking productsHandling customer queries and service issuesMaintaining customer portfolio and increasing business revenueAchieving monthly sales and business targetsCoordinating with branch staff and other departmentsEnsuring KYC and banking complianceIn Priority Banking roles, BRMs also manage High Net Worth (HNI) customers and investment products.Eligibility CriteriaTypical eligibility for Axis Bank BRM roles:Educational QualificationGraduate in any stream (B.Com, BBA, BA, BSc, etc.)MBA/PGDM preferred for higher-level RM rolesExperienceFresher to experienced candidates for entry-level relationship rolesFor Priority Banking RM:Usually 3-10 years of banking or sales experienceExperience handling HNI customers preferredSkills RequiredGood communication skills (English + local language)Sales and convincing abilityCustomer handling skillsBasic banking and financial product knowledgeTarget-oriented mindsetComputer knowledge and CRM handlingAge CriteriaGenerally 21-32 years (may vary by vacancy)Fresher/Entry level:

1. Responsibilities Community Engagement: Organize events, build relationships, and maintain communication with community members via social media, email, and in-person interactions.2. Meeting Coordination: Ensure smooth meetings by managing logistics and agendas.3. Guest Speaker Management: Identify, invite, and coordinate with industry leaders for community events.4. Metrics Tracking: Monitor community engagement metrics and recommend improvements.5. Maintain regular communication with community members through various channels, including social media, email, and in-person interactions.6. Identify and monitor relevant community metrics, such as event attendance and engagement levels.7. Engage in field visits to connect with community members and coordinate with guest speakers for events.

Client Management: Ensure that all needs of clients are successfully met and managedafter booking. After-Sales Service: Provide continuous support to existing clients and ensure they arefully satisfied with the services offered. Client Feedback: Actively seek honest and constructive feedback from clients toimprove services and resolve any concerns. Booking to Payment Collection to Possession: Provide end-to-end service to clients,from order placement to payment collection, ensuring satisfaction at every stage. Query Resolution: Address and resolve all client queries promptly, ensuring a smoothand positive experience. Product & Service Guidance: Offer insights and assistance to clients regarding ourproducts or services, ensuring they are well-informed. Complaint Handling: Act as the main point of contact for client complaints and escalateissues to the relevant department or personnel for resolution. Proactive Communication: Understand client needs, proactively address issues, andensure a high level of customer satisfaction at all times. Documentation: Maintaining and filing documentation as per the process of thecompany including receipts, demand letters, interest letters, etc if and when needed. Coordination: Coordination with different departments and entities such as banks toensure the client journey is seamless.

We are looking for a motivated Sales Manager to lead our sales team in Sangli, India. The ideal candidate will have 2 to 4 years of experience in sales and a graduate degree. This full-time position is based in the office.As a Sales Manager, you will be responsible for developing and executing sales strategies to meet our company

Banking, credit, and other investment managers plan, organize, direct, control, and evaluate the activities of financial departments within such establishments.Required Candidate profileAge below 50 yearsMin 2 Years of ExperienceAt least a Bachelor/DiplomaExcellent communication skills

Job SummaryAn Air Hostess is responsible for ensuring the safety, comfort, and satisfaction of passengers during flights. The role includes welcoming passengers, conducting safety demonstrations, serving meals and beverages, handling emergencies, and maintaining excellent customer service standards throughout the journey.Key ResponsibilitiesPassenger ServiceWelcome passengers onboard in a professional and friendly manner.Assist passengers with seating arrangements and cabin luggage.Provide information regarding flight schedules, safety procedures, and onboard services.Ensure passengers are comfortable throughout the flight.Safety & SecurityConduct pre-flight safety checks of emergency equipment.Demonstrate safety procedures and emergency protocols to passengers.Ensure all passengers comply with aviation safety regulations.Handle emergency situations calmly and efficiently.Administer first aid when required.In-Flight OperationsServe meals, snacks, and beverages to passengers.Maintain cleanliness and hygiene inside the aircraft cabin.Monitor passenger behavior and address any issues professionally.Coordinate with pilots and ground staff for smooth operations.Customer Relationship ManagementResolve passenger complaints and concerns politely.Deliver high-quality hospitality and customer experience.Assist elderly passengers, children, and passengers with special needs.Documentation & ReportingPrepare flight reports and incident documentation.Maintain records of onboard sales and inventory if applicable.Required SkillsExcellent communication and interpersonal skills.Strong customer service and hospitality skills.Good problem-solving and decision-making ability.Ability to remain calm under pressure.Teamwork and coordination skills.Grooming and professional appearance.Basic knowledge of aviation safety procedures.Educational QualificationMinimum: 10+2 (Higher Secondary).Diploma or Degree in Hospitality, Aviation, or Tourism preferred.Cabin Crew certification is an advantage.Eligibility CriteriaGood command of English and Hindi.Pleasant personality and positive attitude.Physically fit and medically healthy.Good eyesight and hearing.Ability to swim is preferred by many airlines.ExperienceFreshers can apply.Prior experience in hospitality, customer service, hotel management, or aviation is an added advantage.Working ConditionsRotational shifts including nights, weekends, and holidays.Domestic and international travel opportunities.Long working hours and time-zone adjustments.Salary Range (India)Fresher: 25,000 - 45,000 per monthExperienced Cabin Crew: 50,000 - 1,20,000+ per monthInternational airlines may offer higher salary packages and travel benefits.

We are looking for an enthusiastic Airport Guest Relationship Executive to join our team in Kolkata. This entry-level position is perfect for individuals who enjoy interacting with people and ensuring guests have a pleasant experience at the airport.The key responsibilities include:- **Guest Assistance**: Provide exceptional support to guests by addressing inquiries, offering information about services, and guiding them through airport facilities.- **Check-In Support**: Assist guests during check-in processes to ensure a smooth and efficient experience.- **Issue Resolution**: Actively listen to guest concerns and work to resolve any issues related to their travel experience promptly and professionally.- **Information Dissemination**: Keep guests informed about flight schedules, boarding procedures, and airport amenities to enhance their travel experience.- **Feedback Collection**: Gather feedback from guests to understand their needs better and assist in improving service delivery.To succeed in this role, candidates should possess strong communication skills, a friendly demeanor, and the ability to work well in a fast-paced environment. Attention to detail is crucial, as well as the ability to stay calm under pressure. Being a team player with a positive attitude will be essential for collaborating effectively with colleagues. Previous experience is not required, making this an excellent opportunity for those eager to start their career in the hospitality industry. Applicants must have completed at least the 10th grade.

We are looking for enthusiastic and dedicated individuals to join our team as Air Hostesses in Chennai. In this role, you will play a crucial part in ensuring the safety and comfort of passengers during their journey.**Key Responsibilities:**- **Passenger Safety:** Your primary duty is to ensure the safety of all passengers by following safety protocols and conducting pre-flight checks.- **Customer Service:** You will assist passengers with their needs, answer questions, and provide a welcoming atmosphere throughout the flight.- **Emergency Procedures:** You must be trained in emergency procedures and demonstrate the ability to manage any situation calmly and efficiently.- **Food and Beverage Service:** You will serve meals and refreshments, ensuring that passengers have a pleasant experience during the flight.- **Communication:** You are responsible for communicating information about flight details, safety instructions, and handling passenger inquiries.**Required Skills and Expectations:**Candidates should possess excellent communication and interpersonal skills, allowing them to connect with people from diverse backgrounds. A positive attitude and a strong commitment to customer service are essential for this role. Teamwork is also important, as you will be collaborating closely with fellow crew members. Additionally, you must be adaptable and capable of working in a fast-paced environment. A minimum educational qualification of 12th grade is required, and prior experience in similar roles is an advantage but not mandatory, making it suitable for freshers and those with up to 6 years of experience.

We are looking for passionate and dedicated individuals to join our team as Air Hostesses in Hyderabad. The primary role of an Air Hostess is to ensure the comfort, safety, and satisfaction of passengers during their journey.**Key Responsibilities:**- **Safety Demonstration:** Conduct safety briefings to passengers before takeoff, explaining emergency procedures and safety measures on board.- **Passenger Service:** Attend to the needs of passengers throughout the flight, providing food, drinks, and assistance to ensure comfort.- **Emergency Response:** Be prepared to respond effectively to emergencies and incidents, ensuring the safety of all passengers and crew.- **Communication:** Maintain clear communication with the flight crew and passengers, providing updates and information during the flight.- **Hygiene Standards:** Ensure that the cabin is clean and hygienic, regularly checking and maintaining a tidy environment.**Required Skills and Expectations:**- **Interpersonal Skills:** Strong communication and interpersonal skills are essential for effectively interacting with passengers and colleagues.- **Customer-Oriented Attitude:** A positive and friendly demeanor is important for creating a welcoming atmosphere for passengers.- **Team Collaboration:** Ability to work well in a team setting, collaborating with fellow crew members to ensure a smooth journey.- **Adaptability:** Flexibility to adapt to different situations and handle challenges calmly and efficiently.- **Physical Stamina:** Must be physically fit to meet the demands of the job, including standing for long periods and lifting luggage.Candidates with 0 to 6 years of experience and a minimum education of 12th grade are encouraged to apply.

An Air Ticketing Executive is responsible for handling flight reservations, ticket issuance, cancellations, and customer support. The role involves working with airline reservation systems, coordinating with clients, and ensuring smooth travel arrangements while delivering excellent customer service. Key Responsibilities:Handle domestic and international flight bookingsIssue, reissue, and cancel air ticketsManage reservation systems like Amadeus GDS, Galileo GDS, or Sabre GDSProvide customers with flight schedules, fares, and travel informationAssist with visa, travel insurance, and itinerary planningHandle customer queries via phone, email, or in personCoordinate with airlines for seat availability and special requestsProcess refunds and handle ticket amendmentsMaintain booking records and documentationEnsure compliance with airline policies and regulationsAchieve sales targets (if applicable in travel agencies) Qualifications:Minimum: 12th Pass or GraduateDiploma or certification in Travel & Tourism / Aviation (preferred) Experience:Freshers can apply1-3 years experience preferred in ticketing or travel industry Skills Required:Knowledge of airline reservation systems (GDS)Good communication and interpersonal skillsBasic computer knowledge (MS Office, email handling)Attention to detail and accuracyProblem-solving and customer handling skillsAbility to work under pressure and meet deadlines Technical Skills:Ticketing software proficiency (Amadeus, Galileo, Sabre)Fare calculation and itinerary planningUnderstanding of airline codes and terminology Working Conditions:Rotational shifts (including weekends & holidays)Office-based or airport-based roleFast-paced work environment Salary Range (India):Fresher: 20,000 - 25,000 per monthExperienced: 25,000 - 70,000+ per month

As an Airport Guest Relationship Executive, you will play a vital role in creating memorable experiences for travelers at Kolkata Airport. You will assist guests with their needs and ensure smooth operations to enhance their journey.Key Responsibilities:- **Guest Assistance**: Greet and assist passengers, addressing their queries and concerns with a friendly demeanor.- **Information Provider**: Offer timely information regarding flight schedules, boarding gates, and airport facilities to ensure that guests feel informed and comfortable.- **Problem Resolution**: Actively listen to guest complaints or issues and work towards effective solutions while maintaining a positive attitude.- **Coordination with Staff**: Collaborate with various airport staff and departments to ensure seamless guest experiences, including transportation, security, and baggage handling.- **Feedback Collection**: Gather feedback from passengers to improve services and pass valuable insights to management.Required Skills and Expectations:Candidates should have effective communication skills in both English and the local language, along with a friendly and approachable personality. A strong sense of customer service is crucial, as is the ability to remain calm under pressure. Candidates should be punctual, reliable, and able to work in a fast-paced environment. A high school diploma (10th pass) is required, and previous experience is not mandatory but will be considered an advantage. Enthusiasm and a willingness to learn are essential for success in this role.

As an Airport Guest Relationship Executive in Kolkata, you will play a vital role in ensuring a smooth and pleasant experience for guests at the airport. This position is ideal for individuals starting their careers and does not require prior experience.**Key Responsibilities:**- **Welcoming Guests**: Greet guests warmly as they arrive at the airport, creating a positive first impression for travelers.- **Assisting Passengers**: Provide information and assistance to guests regarding flight details, directions, and airport services, ensuring they have all necessary support.- **Handling Inquiries**: Address any questions or concerns that guests may have, helping to resolve issues promptly and efficiently.- **Coordinating Services**: Work with various airport departments to arrange services such as transportation, luggage assistance, and special accommodations for guests needing extra help.- **Monitoring Flight Information**: Keep an eye on flight schedules and relay important updates to guests, allowing them to stay informed about any changes.To succeed in this role, you should possess the following skills and expectations:- **Communication Skills**: Strong verbal communication skills are essential for interacting effectively with guests and airport staff.- **Customer Service Focus**: A friendly demeanor and a genuine desire to help people are critical for providing excellent service.- **Adaptability**: Be prepared to handle various situations calmly and efficiently, as each day at the airport may present new challenges.- **Team Player**: Collaborate with other team members to ensure seamless operations and guest satisfaction.- **Basic Computer Skills**: Familiarity with computers and the ability to learn new software quickly are necessary for managing guest inquiries and information.

As an Airport Guest Relationship Executive based in Ranchi, you will play a vital role in ensuring a pleasant and efficient experience for travelers at the airport. You will assist passengers with their needs, answer questions, and provide support throughout their journey.Key Responsibilities:- **Guest Assistance**: Welcome passengers arriving at the airport, helping them with inquiries and providing necessary information about flights, services, and facilities.- **Problem Resolution**: Address any concerns or issues passengers may have, ensuring their needs are met promptly and effectively.- **Coordination with Airline Staff**: Work closely with airline personnel to facilitate smooth check-ins, boarding processes, and luggage handling.- **Feedback Collection**: Gather feedback from travelers about their experiences, contributing to improving the overall quality of services provided.- **Safety and Security Awareness**: Maintain a keen awareness of safety and security protocols, ensuring that passengers are informed and comply with regulations.Required Skills and Expectations:Candidates should have strong communication skills, enabling them to interact pleasantly with a diverse range of passengers. A positive attitude and customer-focused mindset are necessary to provide excellent service. While no previous experience is required, being a quick learner and adaptable in a fast-paced environment is essential. Basic knowledge of the airport operations and a willingness to work collaboratively within a team will be beneficial in excelling in this role.

We are looking for dedicated and enthusiastic Ground Staff to join our team in Mumbai. This role is essential in providing support to our airline operations and ensuring a smooth experience for passengers.**Key Responsibilities:**- **Passenger Assistance:** Greet and assist passengers during check-in and boarding, addressing any queries they may have to enhance their travel experience.- **Check-in Operations:** Manage the check-in process by verifying passenger documents and issuing boarding passes for efficient flow at the airport.- **Baggage Handling:** Ensure the safe handling and transportation of passenger baggage, helping with loading and unloading as required.- **Customer Service:** Provide information about flights, services, and airport procedures, maintaining a friendly and professional demeanor at all times.- **Safety Compliance:** Adhere to all safety regulations and protocols to maintain a secure environment for passengers and staff alike.- **Collaboration with Teams:** Work closely with various departments, such as security and flight crew, to ensure operational efficiency and address any issues promptly.**Required Skills and Expectations:**Candidates should have at least a 12th-grade education and no specific prior experience is necessary, though any customer service experience is a plus. Strong communication skills in English and Hindi are essential. Applicants should be team players, capable of working in a fast-paced environment. A positive attitude, attention to detail, and the ability to handle stressful situations with calmness are expected. Flexibility in working hours is also important to accommodate flight schedules.

We are seeking a highly motivated and skilled Client Relationship Manager (CRM) to join ourdynamic team at a leading real estate firm in Thane. The ideal candidate will play a crucial rolein ensuring the satisfaction and retention of our clients through exceptional service and effectivecommunication. As a CRM, you will be the primary point of contact for our clients, managingtheir needs and ensuring smooth interactions throughout their journey with us.Key Responsibilities: Client Management: Ensure that all needs of clients are successfully met and managedafter booking. After-Sales Service: Provide continuous support to existing clients and ensure they arefully satisfied with the services offered. Client Feedback: Actively seek honest and constructive feedback from clients toimprove services and resolve any concerns. Booking to Payment Collection to Possession: Provide end-to-end service to clients,from order placement to payment collection, ensuring satisfaction at every stage. Query Resolution: Address and resolve all client queries promptly, ensuring a smoothand positive experience. Product & Service Guidance: Offer insights and assistance to clients regarding ourproducts or services, ensuring they are well-informed. Complaint Handling: Act as the main point of contact for client complaints and escalateissues to the relevant department or personnel for resolution. Proactive Communication: Understand client needs, proactively address issues, andensure a high level of customer satisfaction at all times. Documentation: Maintaining and filing documentation as per the process of thecompany including receipts, demand letters, interest letters, etc if and when needed. Coordination: Coordination with different departments and entities such as banks toensure the client journey is seamless.Key Skills & Qualifications: Polite Disposition: A friendly and professional attitude when dealing with clients. Strong Follow-up Skills: Ability to rigorously follow up with clients to ensure all needsare met. Excellent Communication: Confident communication skills, both verbal and written,with clients and colleagues. Problem Solving: Ability to understand client circumstances and provide appropriatesolutionsProactive Approach: Always anticipate client needs and take proactive steps to exceedtheir expectations. Availability: Be readily available for calls and maintain consistent communication withclients.Qualifications: Strong command on English language is mandatory. Strong interpersonal, coordination and follow up skills. Quick learner. Ability to handle multiple tasks and maintain attention to detail.

We are looking for a motivated Sales Manager to join our team in Nagpur. This role requires 1 to 2 years of experience and a minimum education level of 12th grade. The Sales Manager will be responsible for driving sales growth and managing client relationships.Key Responsibilities:1. **Lead Sales Initiatives**: Develop and implement sales strategies to meet targets, ensuring consistent growth for the company.2. **Client Engagement**: Build and maintain strong relationships with clients, understanding their needs and offering suitable solutions.3. **Team Management**: Supervise and support the sales team, providing guidance and motivation to meet sales goals.4. **Market Research**: Analyze market trends and competitor activities to identify opportunities for growth and improvement.5. **Reporting**: Prepare regular sales reports to present to senior management, highlighting performance and potential areas for enhancement.Required Skills and Expectations:The ideal candidate will have excellent communication and interpersonal skills, with the ability to connect with clients and team members effectively. A strong understanding of sales processes and goals is essential. The candidate should be results-oriented and have problem-solving abilities to address client inquiries and concerns promptly. A proactive attitude and a willingness to learn will be invaluable in this role. The Sales Manager is expected to work from the office and commit fully to fostering a dynamic and productive sales environment.

Join our team as a Delivery Executive in Sadashiv Peth, Pune. This entry-level position is perfect for individuals who enjoy being on the move and providing excellent customer service.Key Responsibilities:- **Package Delivery:** You will pick up and deliver packages to customers in a timely and efficient manner, ensuring that all items are handled with care.- **Route Planning:** You are expected to plan your daily route effectively to maximize efficiency and minimize delays.- **Customer Interaction:** Engage positively with customers during deliveries, providing a friendly experience and addressing any questions they may have.- **Record Keeping:** Maintain accurate records of deliveries, including package receipts and any customer interactions, to ensure smooth operations.- **Team Collaboration:** Work closely with team members and supervisors to ensure all delivery processes run smoothly.Required Skills and Expectations:Candidates should be punctual and reliable, with good communication skills to interact with customers pleasantly. A basic understanding of maps and navigation is important for effective route planning. Physical stamina is necessary, as the job involves moving and handling packages. Attention to detail is crucial to ensure that all deliveries are made accurately and on time. Previous experience is not required, making this an excellent opportunity for those starting their careers.

We are looking for a dynamic Sales Manager in Kalbadevi, Mumbai, who will drive our sales efforts and help expand our market presence. This role is ideal for candidates with 0 to 5 years of experience and a graduate degree.Key Responsibilities: - **Sales Strategy Development**: Create and implement effective sales strategies to meet and exceed sales targets.- **Team Leadership**: Lead and motivate the sales team, providing guidance and support to achieve individual and team goals.- **Client Relationship Management**: Build and maintain strong relationships with clients to understand their needs and deliver excellent customer service.- **Market Analysis**: Research market trends and competitor activities to identify opportunities for growth and inform sales tactics.- **Performance Tracking**: Monitor and report on sales performance metrics regularly, making adjustments as necessary to meet objectives.Required Skills and Expectations: Candidates should possess strong communication and interpersonal skills to effectively engage with clients and team members. A proactive approach to problem-solving and the ability to work under pressure is essential. Team leadership experience is preferred, along with a passion for achieving sales targets. Candidates should be results-oriented, adaptable, and possess good analytical skills to assess market conditions. Flexibility and a willingness to learn will contribute to success in this role. The position requires a commitment to working full-time from the office in Kalbadevi.

Job Role of Branch Relationship Manager (BRM)Key responsibilities include:Managing existing customer relationshipsAcquiring new customers for savings accounts, loans, insurance, investments, and credit cardsCross-selling banking productsHandling customer queries and service issuesMaintaining customer portfolio and increasing business revenueAchieving monthly sales and business targetsCoordinating with branch staff and other departmentsEnsuring KYC and banking complianceIn Priority Banking roles, BRMs also manage High Net Worth (HNI) customers and investment products.Eligibility CriteriaTypical eligibility for Axis Bank BRM roles:Educational QualificationGraduate in any stream (B.Com, BBA, BA, BSc, etc.)MBA/PGDM preferred for higher-level RM rolesExperienceFresher to experienced candidates for entry-level relationship rolesFor Priority Banking RM:Usually 0-03 years of banking or sales experienceExperience handling HNI customers preferredSkills RequiredGood communication skills (English + local language)Sales and convincing abilityCustomer handling skillsBasic banking and financial product knowledgeTarget-oriented mindsetComputer knowledge and CRM handlingAge CriteriaGenerally 21-32 years (may vary by vacancy)

Job Role of Branch Relationship Manager (BRM)Key responsibilities include:Managing existing customer relationshipsAcquiring new customers for savings accounts, loans, insurance, investments, and credit cardsCross-selling banking productsHandling customer queries and service issuesMaintaining customer portfolio and increasing business revenueAchieving monthly sales and business targetsCoordinating with branch staff and other departmentsEnsuring KYC and banking complianceIn Priority Banking roles, BRMs also manage High Net Worth (HNI) customers and investment products.Eligibility CriteriaTypical eligibility for Axis Bank BRM roles:Educational QualificationGraduate in any stream (B.Com, BBA, BA, BSc, etc.)MBA/PGDM preferred for higher-level RM rolesExperienceFresher to experienced candidates for entry-level relationship rolesFor Priority Banking RM:Usually 3-10 years of banking or sales experienceExperience handling HNI customers preferredSkills RequiredGood communication skills (English + local language)Sales and convincing abilityCustomer handling skillsBasic banking and financial product knowledgeTarget-oriented mindsetComputer knowledge and CRM handlingAge CriteriaGenerally 21-32 years (may vary by vacancy)Salary RangeApproximate salary in India:Fresher/Entry level: 2.5-4 LPAExperienced BRM: 4-8 LPAPriority Banking RM: 8-15+ LPA depending on experience and incentivesPerformance incentives are usually added separately.Career GrowthTypical growth path:Branch Relationship Officer Relationship Manager Senior RM Priority RM Branch Sales Manager Branch Head

Job Role of Branch Relationship Manager (BRM)Key responsibilities include:Managing existing customer relationshipsAcquiring new customers for savings accounts, loans, insurance, investments, and credit cardsCross-selling banking productsHandling customer queries and service issuesMaintaining customer portfolio and increasing business revenueAchieving monthly sales and business targetsCoordinating with branch staff and other departmentsEnsuring KYC and banking complianceIn Priority Banking roles, BRMs also manage High Net Worth (HNI) customers and investment products.Eligibility CriteriaTypical eligibility for Axis Bank BRM roles:Educational QualificationGraduate in any stream (B.Com, BBA, BA, BSc, etc.)MBA/PGDM preferred for higher-level RM rolesExperienceFresher to experienced candidates for entry-level relationship rolesFor Priority Banking RM:Usually 3-10 years of banking or sales experienceExperience handling HNI customers preferredSkills RequiredGood communication skills (English + local language)Sales and convincing abilityCustomer handling skillsBasic banking and financial product knowledgeTarget-oriented mindsetComputer knowledge and CRM handlingAge CriteriaGenerally 21-32 years (may vary by vacancy)Salary RangeApproximate salary in India:Fresher/Entry level: 2.5-4 LPAExperienced BRM: 4-8 LPAPriority Banking RM: 8-15+ LPA depending on experience and incentivesPerformance incentives are usually added separately.Career GrowthTypical growth path:Branch Relationship Officer Relationship Manager Senior RM Priority RM Branch Sales Manager Branch HeadCall - 9433816131

Key Responsibilities Territory & Channel ManagementDealer/Distributor Network: Identify, appoint, and manage a network of dealers and sub-dealers within an assigned territory.Beat Plan Execution: Follow a structured daily visit plan (PJP - Primary Journey Plan) to ensure consistent contact with key retailers and institutional clients.Stock Management: Monitor dealer stock levels to ensure product availability and prevent stock-outs. B2B & Project SalesInfluencer Mapping: Build relationships with key influencers such as Architects, Interior Designers, and Builders to get products specified in large projects.Direct Pitching: Conduct product demonstrations and technical presentations to procurement heads and project managers.Negotiation: Handle pricing discussions and contract terms, balancing competitive volume with company profit margins. Collections & Market IntelligencePayment Recovery: Take full ownership of collecting outstanding payments and ensuring the ageing of debt remains within company limits.Competitor Tracking: Provide real-time feedback on competitor pricing, new product launches, and promotional schemes.Reporting: Submit daily and weekly sales reports, market feedback, and secondary sales data through CRM tools.

Scheduling reservations.Operating the facilities profitably.Planning well so each event runs smoothly.Checking all bills are paid on time.Managing your food and beverage team.Briefing staff and checking the room set-up before the event.

As a Guest Relation Executive, you will play a crucial role in ensuring that our guests receive exceptional service and have a memorable experience during their stay. Your key responsibilities will include:- **Welcoming Guests:** Greet guests warmly upon arrival and provide them with all necessary information about the facilities, services, and amenities available to enhance their stay.- **Addressing Complaints:** Handle guest complaints and feedback professionally. Ensure you listen carefully, empathize, and resolve issues promptly to maintain high satisfaction levels.- **Maintaining Guest Records:** Keep accurate records of guest interactions and preferences to personalize future services, ensuring our returning guests feel valued.- **Coordinating with Departments:** Collaborate with other departments such as housekeeping and food services to ensure guest needs are met swiftly and efficiently, fostering good team communication.- **Promoting Services:** Inform guests about our additional services and special offers, encouraging engagement and upselling where appropriate to enhance their experience.Candidates for this position should have a minimum of 3 years and a maximum of 9 years of experience in a customer service role, preferably in the hospitality industry. A diploma in hospitality or related fields is required. Strong communication skills in both German and English are essential. Additionally, candidates should demonstrate excellent problem-solving abilities, a friendly demeanor, and the capacity to work well under pressure. A passion for customer service and a keen attention to detail are vital for success in this role.