Hiring Freshers || Receptionist

Flysky Job Solutions

position overview

the helpdesk receptionist as the first point of contact for visitors, clients, and employees, providing front-desk and technical assistance support. this role combines administrative, communication, and helpdesk responsibilities, ensuring smooth day-to-day operations within the organization.

the individual handles inquiries, manages office communication channels, maintains service records, and coordinates with various departments to resolve issues efficiently.

key responsibilities

🗣️ front desk & reception management

greet and welcome visitors, clients, and staff members in a professional manner.

manage the reception area, ensuring cleanliness and organization.

handle incoming phone calls, emails, and messages promptly and courteously.

maintain visitor records and issue visitor passes as per security protocol.

schedule and manage appointments, meetings, and conference room bookings.

coordinate with administration and security teams for daily operations.

💼 helpdesk operations

act as the central contact point for all service and support requests (it, maintenance, housekeeping, etc.).

log, track, and monitor requests through helpdesk/ticketing systems.

assign tasks to the concerned departments and follow up for timely resolution.

provide first-level technical or administrative assistance to users.

escalate unresolved or critical issues to higher support or management teams.

ensure user satisfaction through prompt and efficient service handling.

🧾 administrative & office support

handle correspondence, documentation, and filing (physical & digital).

manage courier dispatches, incoming mail, and office supplies inventory.

assist in preparing daily, weekly, or monthly reports for helpdesk activities.

support hr or admin in organizing internal meetings, travel arrangements, or events.

maintain confidentiality of company and employee information.

🧠 customer & staff interaction

provide accurate information to visitors, staff, and customers regarding services.

address inquiries and complaints in a professional and solution-oriented manner.

build and maintain positive relationships with internal and external stakeholders.

represent the organization with professionalism, courtesy, and efficiency.

required skills & competencies

excellent communication and interpersonal skills.

strong customer service orientation and problem-solving ability.

proficiency in ms office suite and helpdesk/ticketing software.

time management and multitasking under pressure.

attention to detail and accuracy in documentation.

professional appearance and behavior.

ability to maintain confidentiality and handle sensitive information.

educational qualification

minimum: 10+2 / diploma in office administration, it, or customer service.

preferred: bachelor’s degree in any discipline (business, administration, or it).

certification in front office management, it support, or helpdesk operations is an added advantage.

experience

0–3 years of experience in front office, helpdesk, or administrative support roles.

prior experience in corporate offices, it services, hospitality, or facility management preferred.

working conditions

standard office environment with regular interaction across departments.

may require rotational shifts (in 24x7 support environments).

must be punctual, reliable, and adaptable to fast-paced work settings.

• Experience

  0 - 6 Years

• No. of Openings

  74

• Education

  12th Pass, I.T.I., B.A, B.C.A, B.Com, B.Sc, B.Tech, Any Bachelor Degree, Post Graduate Diploma, Any Master Degree

• Role

  Receptionist

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Mumbai