We have a Job Opening for Service Coordinator, you will work with clients to provide quality service and to ensure clients get the services they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having good people skills is a must. You will also need to build strong relationships with our partners and service providers to ensure clients receive the best care possible.Responsibilities: Respond to customer queries in a timely and accurate way, via physically, phone, email or chat. Maintaining and developing relationships with key client contacts Update our internal databases with information about technical issues and useful discussions with customers Supporting the Service Manager to identify, develop and implement efficiencies within service initiatives in line with company procedures Good understanding of how to integrate and interpret project data to make informed decisions Have a proven track record in project set up, scheduling, planning and reporting Take responsibility for all relevant paperwork Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Proven work experience as a Service Coordinator Proficiency with MS Office Suite, particularly MS Excel Excellent communication skills and people skills Analytical and multitasking skills Teamwork and motivational skills Solid organizational skills including attention to detail and multi-tasking skills Aptitude in problem-solving