Customer Communication Job Vacancies in Ahmedabad

Position: Customer service executive- International voice process,Handle calls and provide customer support to international customerResolve customer queries and provide appropriate solution,Good communication and basic computer skills required,Exp: Freshers and experience,Education: UG/Graduate,Shift: Rotational shiftLocation: Ahmedabad,Salary: As per company standard

*1. Role Summary*Service Advisor is the *face of the workshop*. He is responsible for customer interaction from vehicle reception to delivery, ensuring high customer satisfaction, revenue generation, and adherence to OEM service process.*Department:* Service*Reports To:* Service Manager / Workshop Manager*Team:* 1 SA typically handles 12-15 RO/Day*2. Core Responsibilities**A. Customer Handling & RO Management*1. Greet customer, understand concern, perform vehicle walk-around with customer2. Open Job Card, note complaints accurately, record KM, fuel, damages, accessories3. Explain Periodic Maintenance Schedule, recommend additional jobs, VAS, consumables4. Provide accurate estimate, take customer consent, and commit delivery time5. Coordinate with Workshop Controller & Technician for job execution6. Keep customer updated on job progress, additional estimates7. Perform final quality check, explain invoice, handover vehicle and take CSI feedback*B. Revenue & Business Targets*1. Achieve targets for:- Labour + Parts Revenue per RO- Insurance, Extended Warranty, AMC, RSA, VAS, Wheel Alignment/Balancing- Genuine Accessories & Consumables2. Upsell based on vehicle condition, not forced selling*C. Process & Compliance*1. Follow OEM Service Process 100% - Job Card to DMS closure on same day2. Follow 21/25 Point Inspection, Road Test, Quality Gate process3. Ensure proper documentation - Job Card, Gate Pass, Invoice, Warranty forms4. Maintain grooming, uniform, ID card as per OEM standards*D. Coordination*1. Work closely with Spare Parts, Bodyshop, Washbay, Cashier & CRM team2. Handle customer complaints/escalations & route to Service Manager within TAT3. Support Service Camps, Free Check-up Camps, Customer Meets*3. KPIs - How Performance is Measured*KPI Target StandardRO per Day 12-15CSI / SSI Score > 90% / > 900Revenue per RO As per dealership targetDMS Compliance 100% same dayRepeat / Retention > 70%*4. Qualification & Skills**Education:* Diploma / B.E. /B.Tech in Automobile / Mechanical OR Graduate with Automotive Experience*Experience:* 1-4 years as Service Advisor / Technician / CRM. OEM experience preferred.*Technical Skills:*- Basic automobile knowledge, PMS chart, Warranty Policy- DMS & MS-Excel*Soft Skills:*- Excellent communication - Hindi, English, Local language- Customer handling, Negotiation, Time Management- Target oriented, Disciplined, Presentable*5. Career Growth*Service Advisor > Senior Service Advisor > Workshop Controller / Service Manager > GM ServiceApply now at: https://jobbricks.com/jobs/service-advisor/1tc0rV

We are seeking a friendly and dedicated Customer Support Executive to join our team in Ahmedabad. This position is suitable for freshers who have completed their 12th grade. As a Customer Support Executive, you will be the first point of contact for our customers and play a crucial role in providing excellent service.Key Responsibilities:- Responding to Customer Inquiries: You will handle calls and messages from customers, answering their questions and resolving any issues they may have promptly.- Assisting with Product Information: You will provide details about our products and services, ensuring customers have all the information they need to make informed decisions.- Documenting Customer Interactions: You will keep accurate records of inquiries and solutions provided, which helps improve our services and track customer satisfaction.- Resolving Complaints: If customers face any issues, you will work to resolve their complaints quickly and effectively, maintaining a positive relationship with them.- Collaborating with Team Members: You will work closely with your team to ensure a consistent and high-quality customer experience, sharing insights and feedback for improvements.Required Skills and Expectations:To succeed in this role, you should have strong communication skills, both written and verbal. A friendly and positive attitude is essential, as you will be interacting with diverse customers. Basic computer skills are necessary to navigate our systems effectively, and you should be willing to learn and adapt in a fast-paced environment. Being patient and empathetic will help you to understand customers' needs and provide the best solutions.

job description:Location: Ahmedabad, GujaratInternational ProcessProcess : Chat Support executiveSalary Range : 26,000 CTC to 36,000 CTC (Monthly)Eligibility : Fresher & Experience can applyQualification : Min 12th pass and any graduateRequired excellent communication in EnglishShift : 24*7 Rotational Shift / US ShiftBenifits :5 days of Accommodation (for outstation candidates)Responsibility :To escalate the queries of the customer via chatResolve the customer issue for customerTo provide the best resolution to the customers.Mantain better relationship with the customersMeet the customer's requirements and provide them satisfaction with best resolution of their queries.Walkin and Virtual Interview AvailableWork Location: In person

We are looking for a Visa Counsellor in Ahmedabad, India, to assist clients with their visa applications and provide guidance throughout the process. This role is suitable for recent graduates and individuals with up to three years of experience.Key Responsibilities:1. Client Consultation: Meet with clients to understand their visa requirements and provide tailored advice on visa types and application procedures.2. Documentation Assistance: Help clients prepare and organize necessary documents, ensuring they meet the requirements set by different embassies and immigration authorities.3. Application Submission: Facilitate the submission of visa applications on behalf of the clients, ensuring all forms are filled out correctly and submitted in a timely manner.4. Follow-Up: Monitor the progress of submitted applications and keep clients informed about any updates or additional requirements from the authorities.5. Problem Resolution: Address any concerns or hurdles clients may face during the application process, providing solutions and support as needed.Required Skills and Expectations:The ideal candidate should possess strong communication and interpersonal skills, with the ability to build rapport with clients. Attention to detail is crucial to ensure accurate documentation. Candidates should be organized, capable of managing multiple applications simultaneously, and proactive in their approach to problem-solving. A good understanding of visa regulations and processes will be beneficial. Being a team player with a positive attitude is essential for success in this role.

About the role:Soni & Soni Associates & Attorneys is an IP law firm based in Ahmedabad, looking for a front-office executive who can also handle client coordination.Responsibilities:Manage front desk operations

Make outbound calls to prospective and existing clients.Handle inbound enquiries and convert leads into business opportunities.Explain the company's services clearly to potential clients.Understand customer requirements and provide appropriate product information.Follow up regularly with prospects through calls, WhatsApp, email and other communication channels.Build and maintain strong relationships with clients.

We are looking for enthusiastic individuals to join our team as Brand Promoters in Ahmedabad. This role is perfect for freshers who want to kickstart their careers in marketing. As a Brand Promoter, you will help to increase brand awareness and engage with customers.Key Responsibilities:- Promote Products: Actively engage with potential customers to showcase our products and explain their features and benefits.- Generate Leads: Identify and connect with prospective clients to create new business opportunities for our brand.- Participate in Events: Attend promotional events and exhibitions to represent the brand and interact with the public.- Collect Feedback: Gather customer opinions on products and services to provide insights that can help improve our offerings.- Maintain Brand Image: Ensure that all promotional activities align with our brand values and guidelines for a consistent message.Required Skills and Expectations:- Communication Skills: Strong verbal communication skills are essential. You should be able to convey information clearly and confidently to customers.- Interpersonal Skills: You should be approachable and friendly, making it easy to connect with a diverse range of people.- Basic Sales Skills: While prior experience is not necessary, a willingness to learn about sales techniques and customer engagement is important.- Team Player: You should be able to collaborate well with colleagues and contribute to a positive work environment.- Motivation and Drive: A self-starter attitude and a strong desire to contribute to the brand's success are key to excelling in this role.

We are looking for an experienced Sales Manager to join our team in Ahmedabad. This role requires a male candidate with 4 to 7 years of sales experience. The ideal candidate will lead our sales efforts, develop strategies to improve sales, and build strong customer relationships. Key Responsibilities:1. Develop Sales Strategies: Create effective sales plans that align with our business goals to increase revenue and market share.2. Manage Sales Team: Guide and motivate a team of sales representatives, setting clear targets and providing necessary training to enhance their performance.3. Build Client Relationships: Establish and maintain relationships with key clients to understand their needs and ensure satisfaction, fostering long-term partnerships.4. Analyze Sales Data: Track and analyze sales metrics to identify trends and areas for improvement. Use this data to adjust sales strategies accordingly.5. Coordinate Marketing Efforts: Collaborate with the marketing team to develop promotional materials and campaigns that support sales initiatives.Required Skills and Expectations:Candidates should possess excellent communication and negotiation skills, with a proven track record in achieving sales targets. Strong leadership abilities are essential to manage and inspire the sales team effectively. A thorough understanding of market dynamics and customer behaviors will be crucial in adapting strategies to meet customer needs. Prospective candidates should demonstrate a proactive approach to problem-solving and be comfortable working in a fast-paced environment.

We are looking for a motivated and organized Office Assistant to join our team in Ahmedabad. This is a full-time position that requires a female candidate with a minimum educational qualification of 10th pass and 0 to 2 years of experience.Key Responsibilities:- Answering Phone Calls: Handle incoming calls professionally, providing information and directing calls to the appropriate staff members when necessary.- Managing Office Supplies: Keep track of office supplies and equipment, ensuring that everything is stocked and in working condition for daily operations.- Filing Documents: Organize and maintain both electronic and physical files, making it easy for team members to access important documents when needed.- Scheduling Appointments: Assist in setting up meetings and appointments, ensuring that schedules are well-coordinated and documented.- Data Entry: Enter information into spreadsheets and databases accurately to keep records up-to-date.- Greeting Visitors: Welcome guests into the office, providing them with a friendly introduction and ensuring they are assisted promptly.Required Skills and Expectations:The ideal candidate should have strong communication skills, both written and verbal, to interact effectively with colleagues and clients. Basic computer knowledge, including familiarity with MS Office applications, is necessary for tasks like data entry and document management. The ability to stay organized and multitask in a busy environment is essential. A positive attitude and willingness to learn will contribute to success in this role. Ideal candidates should be punctual, dependable, and ready to contribute to a friendly office atmosphere.

We are looking for a detail-oriented Back Office Assistant to support our daily operations in Ahmedabad. This is an excellent opportunity for recent graduates keen to start their career in an office environment.Key Responsibilities:1. Data Entry: Accurately input and maintain data records in various systems. Attention to detail is important to ensure all information is up-to-date.2. Administrative Support: Assist with routine office tasks. This may include answering phones, managing correspondence, and filing documents to keep the office organized.3. Report Generation: Help create simple reports based on collected data. This will assist other team members in decision-making processes and support daily operations.4. Inventory Management: Keep track of office supplies and assist with ordering when necessary. Ensuring that the office is equipped with essential materials is crucial.5. Coordination of Meetings: Schedule and organize meetings. You will communicate with team members to ensure everyone is informed about meeting times and locations.Required Skills and Expectations:Candidates should be recent graduates, preferably female, and possess strong organizational skills. Good communication abilities, both written and verbal, are essential, as you will interact with various teams. A basic understanding of office software, such as MS Office, is expected. We value a proactive attitude and the ability to work both independently and as part of a team. Being reliable and punctual is also very important in this role.

We are seeking a dedicated Back Office Executive to support our day-to-day operational activities in our Ahmedabad office. This full-time position is suitable for females with 0 to 3 years of experience. The ideal candidate is organized, detail-oriented, and capable of handling multiple tasks efficiently.Key Responsibilities:- Data Entry: Accurately enter and maintain company data in databases and systems, ensuring information is up to date and easily accessible.- Document Management: Organize and manage important documents, both physical and digital, to ensure they can be quickly retrieved when needed.- Administrative Support: Assist other departments with administrative tasks, including preparing reports and handling correspondence, contributing to a smooth workflow.- Customer Communication: Respond to internal and external inquiries through email and phone, providing excellent service and support to clients or team members.- Inventory Monitoring: Keep track of office supplies and inventory levels, ensuring that necessary materials are ordered in a timely manner to avoid shortages.Required Skills and Expectations:The candidate should possess strong organizational skills and attention to detail. Proficiency in Microsoft Office applications, particularly Excel and Word, is essential. Good verbal and written communication skills will help in effectively interacting with colleagues and clients. A basic understanding of office management procedures is advantageous. The candidate should have a proactive attitude and be able to work independently and as part of a team in a fast-paced environment.

As a Front Desk Receptionist, you will be the first point of contact for visitors and clients. Your role is essential to creating a welcoming atmosphere and providing excellent service. Key Responsibilities:- Greeting Visitors: Welcome guests with a friendly smile and provide assistance upon their arrival. Make them feel comfortable and valued.- Answering Calls: Manage phone calls by responding to inquiries and directing them to the appropriate department or personnel. Ensure clear and professional communication.- Managing Appointments: Schedule and confirm appointments for staff, maintaining an organized calendar to ensure smooth operations throughout the day.- Handling Mail and Deliveries: Receive, sort, and distribute incoming mail and packages, ensuring timely delivery to the intended recipients.- Maintaining Front Desk Area: Keep the reception area tidy and presentable at all times, creating a positive impression for visitors.- Data Entry: Enter and update visitor information in the system when necessary, ensuring accuracy and confidentiality.Required Skills and Expectations:You should possess excellent communication and interpersonal skills to interact effectively with diverse individuals. A friendly demeanor is important. Proficiency in basic computer applications is essential for managing appointments and data entry. You should be organized, attention to detail, and capable of multitasking in a busy environment. A positive attitude and willingness to help others are crucial for success in this role. Prior experience may be beneficial but is not required, making this position suitable for recent graduates as well.

Heres a clear JD for a Showroom Sales Executive:Job Title: Showroom Sales ExecutiveKey Responsibilities:* Greet and assist walk-in customers professionally.* Understand customer requirements and recommend suitable products/equipment.* Explain product features, benefits, pricing, and usage.* Demonstrate products whenever required.* Handle customer queries, objections, and negotiations.* Follow up with interested customers and convert leads into sales.* Achieve assigned monthly sales targets.* Coordinate with inventory, billing, and dispatch teams for smooth order processing.* Maintain proper product display and showroom presentation.* Keep updated knowledge of products, prices, offers, and stock availability.* Maintain customer records and follow-up details.* Support enquiries received through WhatsApp, calls, and social media.Required Skills:* Good communication and customer-handling skills.* Strong convincing and negotiation ability.* Basic computer and WhatsApp knowledge.* Positive attitude and sales-oriented approach.* Ability to understand customer needs and recommend the right product.Preferred Experience:1-3 years of experience in showroom, retail, equipment, machinery, or B2B sales preferred.

We are seeking a dedicated and motivated Customer Care Executive to join our team. This full-time position is ideal for freshers who have completed their 12th grade and are looking to start their career in customer service from the comfort of their homes in Ahmedabad.Key Responsibilities:1. Respond to Customer Inquiries: Handle customer questions and concerns via phone, email, or chat, ensuring each interaction is friendly and helpful.2. Provide Product Information: Offer clear and accurate details about products and services to customers, helping them make informed decisions.3. Resolve Issues: Address and troubleshoot customer complaints effectively, working to find satisfactory resolutions and ensure customer satisfaction.4. Maintain Records: Keep detailed notes of customer interactions and issues in the company database to help track inquiries and improve service quality.5. Collaborate with Teams: Work closely with other departments, such as sales and technical support, to ensure customer needs are met and provide feedback for continuous improvement.Required Skills and Expectations:The ideal candidate should possess excellent communication skills, enabling them to interact with customers confidently. A strong problem-solving mindset is essential, as candidates will face varied inquiries regularly. Basic computer skills are necessary to manage customer records and communicate effectively. Moreover, candidates should demonstrate patience and empathy while helping customers resolve their concerns, showcasing a commitment to providing exceptional service.

Hiring for Swiggy food delivery boy. Who have an driving licence and bike must have a experience in 2 yrs in bike riding, candidate have to work with there on choice. There is no office job it's a field job

We are seeking an organized and proactive Floor Manager to oversee daily operations in our workplace located in Navrangpura, Ahmedabad. The ideal candidate will have 1 to 3 years of experience and a graduate degree. Key Responsibilities:- Supervise Staff: Manage and train the team to ensure high performance and exceptional service. Address any issues that arise and provide guidance when needed to cultivate a positive working environment.- Monitor Operations: Oversee day-to-day activities on the floor, ensuring that all processes are running smoothly and meet company standards. Identify areas for improvement and implement necessary changes.- Ensure Customer Satisfaction: Interact with customers to understand their needs and resolve any complaints. Ensure that all staff members are providing excellent service to enhance the customer experience.- Maintain Inventory: Keep track of supplies and place orders as needed. Work closely with suppliers to manage inventory levels and ensure that the workplace is adequately stocked.- Report and Analyze: Prepare regular reports on operational efficiency and staff performance. Analyze data to make informed decisions that drive success and improve workflows.Required Skills and Expectations: Candidates should be strong communicators, with excellent interpersonal skills to engage effectively with both staff and customers. Organizational and problem-solving abilities are essential to manage multiple tasks efficiently. A strong attention to detail and the ability to work under pressure are also necessary for this role.

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