Opening For Customer Support Coordinator

- Job responsibilities

- Answer incoming calls and WhatsApp enquiries.

- Collect customer and device information.

- Create CRM entries and service job sheets.

- Schedule appointments and pickup/drop.

- Send quotations after technical approval.

- Follow up on pending approvals and payments.

- Coordinate with engineers and onsite technicians.

- Collect feedback and request reviews.

- Maintain customer records and daily reports.

Required skills

- Good Hindi and English communication.

- Basic computer and Excel knowledge.

- WhatsApp Business handling.

- CRM knowledge preferred.

- Professional customer handling.

Performance targets

- First response within 5 minutes during working hours.

- 100% enquiry registration.

- 100% pending quotation follow-up.

- No unrecorded customer commitments.

• Experience

  1 - 7 Years

• No. of Openings

  2

• Education

  12th Pass

• Role

  Customer Support Coordinator

• Industry Type

  IT Services & Consulting

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  Office No- 156A, FF, D-288, Street No. 10, Wadhwa Complex, Laxmi Nagar, Near Laxmi Nagar Metro Station Gate No 1, Delhi